New id now can't update apps

I recently moved and had to change my email address. I updated it in iTunes and ICloud today. Also downloaded ios8.0.2. Now I need to update all my apps and it's asking for the password for my old email. I used the same password for my new email, but it doesn't work when I enter it. Old email is listed as an alternate email, so it's still in there. I have iphone 5. Thanks.

You need to log out of the store, imessage, facetime and icloud, then log in with the new ID and password. See: Change your Apple ID

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HT5622 I changed my Apple ID and now can't update Apps or sign in to Icloud as I'm asked for my Old Apple ID password which is no longer used.

I changed my Apple ID and now can't update Apps or sign in to Icloud as I'm asked for my Old Apple ID password which is no longer used.

Hi Jamjoint,
Welcome to the Apple Support Community!
It sounds like your Apple ID is used for both the iTunes & App Stores and iCloud. If you edited that Apple ID before signing out of the iCloud on your devices, it may be necessary to edit the Apple ID back to the original email account so that you can sign out of iCloud. Once signed out, you can edit the Apple ID back to the new email account and sign back in. Please use the attached article for further information.
If you're asked for the password to your previous Apple ID when signing out of iCloud
Change your Apple ID temporarily
If signing out and back in to iMessage or FaceTime didn't help, try these steps:
Change your Apple ID to the Apple ID you used previously. You shouldn't need to verify the email address.
Tap Settings > iCloud. Complete these steps only if the Find My [Device] setting is turned on:
Scroll down and tap Sign Out, then tap Sign Out to confirm. If you're using iOS 7 or earlier, tap Delete Account, then tap Delete to confirm.
Tap Keep on My [Device] or Delete from My [Device]. In either case, your data remains in iCloud and will be updated on your device when you sign in to iCloud again.
Enter the password for your previous Apple ID.
Change your Apple ID to the new email address that you want to use. You'll need to verify the email address.
Return to Settings > iCloud and sign in with your new Apple ID.
Cheers,
Joe

I've changed AppleID and now can't update Apps. Help!

I've seen lots of discussion on similar lines but don't seem to find any solutions. To be clear, all I've done is follow instructions from Apple regarding how to change AppleID. I did this as old email account was about to become obsolete. Which also means I can't just change back. When I now try to update Apps, the password popup has the old AppleID hardwired. If I sign out and in with new AppleID this does not change. I don't recall any warning from Apple that changing my AppleID would create this problem. I am now dead scared that it is being treated like a new account which will also cause me problems with music downloads etc. From the amount of similar complaints online I would not seem to be the only victim here. Does anyone have a clear answer to this?

On your iDevice, make sure you first log out then log back in with the updated AppleID.
Settings > Store, tap the account name then Sign out and Sign in.
The AppleID used to purchase the item is embedded into the item at time of purchase.
If you have simply updated your AppleID, just use the current password when the old AppleID shows up. You don't need to (and cannot) change the AppleID to the new AppleID.

Had to change email address and now can't update apps?

I had to change my email address and now I can't update any apps?

Hey ellen1411!
You may wan tot make sure you are signed in to your Apple ID using the new email address in this section of your iOS device:
iOS: Changing the signed-in iTunes Store Apple ID account
http://support.apple.com/kb/HT1311
Thanks for coming to the Apple Support Communities!
Regards,
Braden

Downloaded Yosimite, now can't update apps. Keep getting this message "This update is not available for this apple ID either because it was bought by a different user or the item was refunded or cancelled

I downloaded OS X Yosimite and now I can't update my iPhoto. I keep getting this message "This update is not available for this apple ID either because it was bought by a different user or the item was refunded or cancelled". None of this has happened.

Contact the Support personnel at the App Store via the link shown in this screenshot. Only they can handle this problem.

Created new site, now can't update.. please help!

I created my new site in IWeb 08 after the upgrade. My old site stayed in IWeb until I was done replicating it. I did pull the blog from the old site to the new site so I wouldn't lose my entries.
Everything looks great in IWeb. However when I publish it goes through the creating pages stuff and finishes. But instead of telling me go visit my page, it tells me my .mac membership expires in 2 weeks and ask if I want to renew. It's set to automatic renewel so I'm not going to renew it again.
The funny thing is. Prior to me adding my videos and photos in I could publish fine. I actually see the first part of what I published fine. Just can't publish anymore. I noticed that after I do publish I have to restart IWeb before I can publish again because it won't recognize that the files have changed.
Could this be because I have too many photos / videos? Is this what it would do. I have about 7 qt 1-2 minute videos, and one 19 minute qt video. Then I have about 200 photos.
I have the minimum .mac storage account. 5 GB i think? I didn't cross that i doubt.
Thanks!

As an update. Now I publish it and it's going through the motions... I just never get the confirmation that it was published. But all my pages turn blue to indicate they have been... Only they really wern't updated. I close IWeb and come back and they are all red. I repeat the upload process... file, upload all to .mac... logging in... creating page x...y...z... dissapears. Pages turned blue, nothing is update.
Help!

Help...ipad2, did ios5 upgrade yesterday which made me change apple id for an email account instead of my usual one word username. Now can't update apps because old apple id still pops up asking for also previous pwd.!!

Apple ID big mess...one misspelled username, one "old" username that won't accept pwd and new id that will not pop up for use in app udates or itunes!!!!!! HELP!?

You need to sort out which iTunes account is valid (use iTunes on computer and login with the correct acct/password), as all of your Apps should still be associated with that account. If you are referring to the iCloud account that you set up at the install of iOS5, you can still have have a separate iTunes account that's different than what you use for iCloud. However, Apple recommends that you use your iTunes account login for both if you want to later use music streaming/iTunes Match. If you decide to have different iCloud/iTunes accounts on the same device, go to Setting>Store and then enter your old iTunes account email and password there. If your iCloud username is messed up, you can delete the account from the device under settings>icloud; you can then set up a new one or select that you want to use your iTunes account.

Can not Update App Because Never "Owned Major Version" I never owned any version. It just appeared and now I cannot get rid of it.

I cannot delete it with the X because it was never on my phone in the first place. It doesn't show up when I hook it up to Itunes. And it doesn't show up on my ipad. The app is MotionXGPS. Is it a virus? Thanks.

Same here. Just becoming a nightmare. Updated iTunes and now can't update apps it itself is showing as available updates. Count me in on the latest "You can not update this software since you have not owned the major version of this software." bug.
Next I have to post about a new problem in iPhoto on a new thread.... it lost the "link" between some but not all photos I have in the library and what it itself posted to FaceBook a few hours ago...
Incredibly frustrating.
Imran

HT203433 I downloaded apps with one appleid on my iphone. When my account was disabled I set up a new appleid & account. Now I cannot update apps on my iphone that were downloaded with original appleid when I login with my new apple id. What do I need

I downloaded apps with one appleid on my iphone. When my account was disabled I set up a new appleid & account. Now I cannot update apps on my iphone that were downloaded with original appleid when I login with my new apple id. What do I need to do?

You can write into support and ask for help reenabling the account through this link here:
http://www.apple.com/support/itunes/contact/
Since the applications were purchased on the older account, you will need to log into that account to update them. The newer account will not recognize the purchases because they are not a part of the purchase history for the specific account.

Upgraded to Yosemite, Created new apple ID as couldn't remember last one now can't update iPhoto receive message this update not available for this apple Id either because it was bought by a different user or item refunded or cancelled.

upgraded to Yosemite and now can't update Iphoto or Imovies receiving message this update not available for this apple ID because it was bought by a different user or item refunded or cancelled. Is there an easy fix

Unfortunately, anything obtained at the app store remains tied to the Apple ID used to obtain it forever. You will either have to start over with your new ID or try to recover the original ID.
Frequently asked questions about Apple ID

HT5858 I can't update apps on my iphone 5. theirs an old apple ID. That I don't have the pass word. I've created a new apple ID. but the old one keeps popping up. I have it on the Itunes on the phone but the old one keeps comming up and asking for a pass

I can't update apps on my iphone 5. theirs an old apple ID. That I don't have the pass word. I've created a new apple ID. but the old one keeps popping up. I have it on the Itunes on the phone but the old one keeps comming up and asking for a pass word.

Apps are permanently tied to the Apple ID used to purchase them. You will have to delete the apps from the phone and re-purchase them using your Apple ID.

I can't update my apps, but I can download news. How can I update normally my apps?

I can't update my apps, but I can download news. How can I update normally my apps? Thanks!

Hi Dnasc,
I have two more suggestions:
1. Reset your iPad - hold down the Home and Power buttons at the same and continue to hold them down until you see the Sliver Apple (ignore the red slider). You will not lose any data. I know this sounds like it might not do anything, but this afternoon I deleted and re-added my iCloud account on my iPad (experimenting so I could answer another question), and it really messed up my Photostream. Did the reset, and everything in the photostream reloaded successfully without any further problems. A reset can do wonders to help "clear your iPad's mind"....
2. Go into iTunes and update the Apps on your computer, then hook up your iPad and sync....
I hope one of these works for you!
Cheers,
GB

My new iPad mini can't install apps - I have updated to IOS 7.1.2 - I note that one possible solution is to reset all under settings General but I don't see "reset" - please help

My new iPad mini can't install apps - I have updated to IOS 7.1.2 - I note that one possible solution is to reset all under settings>General but I don't see "reset" - please help

1. Try reset iPad
Hold the Sleep/Wake and Home button down together until you see the Apple Logo.
2. Sign out and sign back in to iTunes and App Store
Settings>iTunes and App Store>Apple ID>Sign out and sign in

TS1424 My app store shows different apple Id. I changed the ID in general settings under app store. Still no changes. Can't update apps now

Apps store on my iPad shows different apple ID. I changed the ID under general settings for apps store, but it didn't help. Still see different ID when entering the store. Now I can't update apps and resetting iPad doesn't help. What to do?

Use the correct login/password that the app was purchased with.

Can't update Apps. Wants me to verify old Apple ID that no longer exists.

This is really annoying. . . I go to update my apps in my iPad & iPhone but when I go "Update All" it asks me to sign in with my old Apple ID (that email address no longer exists). Even if I put in the old password associated with that old ID it tells me I need to verify that Apple ID and that an email has been sent to that old email address (that no longer exists!). It's crazy as I have not used that address for years and two years ago I associated that old ID with my new email address, but I couldn't change my Apple ID to reflect my new email address so it just kept the old address but my receipts were being sent to the new email address. .. confusing, but it worked. Now I have a @me.com address and an Apple ID that utilises my @me.com account, but even when I sign out of iTunes/App Store and sign back in with my new Apple ID, I cannot update apps. . . I can purchase news apps, but I can't update anything.
I'd really like some help here. I have gone to the Apple ID webpage and tried to log in to the old address in order to delete it or whatever but when I do it says it is trying to verify that email address (which it can't as it no longer exists), so when I option to put in another email address for it to send the verification to (my @me.com account) it says "You cannot create an Apple ID using a MobileMe account. If this is your email address, it is also your Apple ID.". . . . . yes, I know that is my Apple ID. . . that;s the one I want to use. If anyone can tell me how to get rid of the old Apple ID/email address I'd be very grateful.

karinac73 wrote:
This is really annoying. . . I go to update my apps in my iPad & iPhone but when I go "Update All" it asks me to sign in with my old Apple ID (that email address no longer exists). Even if I put in the old password associated with that old ID it tells me I need to verify that Apple ID and that an email has been sent to that old email address (that no longer exists!). It's crazy as I have not used that address for years and two years ago I associated that old ID with my new email address, but I couldn't change my Apple ID to reflect my new email address so it just kept the old address but my receipts were being sent to the new email address. .. confusing, but it worked. Now I have a @me.com address and an Apple ID that utilises my @me.com account, but even when I sign out of iTunes/App Store and sign back in with my new Apple ID, I cannot update apps. . . I can purchase news apps, but I can't update anything.
I'd really like some help here. I have gone to the Apple ID webpage and tried to log in to the old address in order to delete it or whatever but when I do it says it is trying to verify that email address (which it can't as it no longer exists), so when I option to put in another email address for it to send the verification to (my @me.com account) it says "You cannot create an Apple ID using a MobileMe account. If this is your email address, it is also your Apple ID.". . . . . yes, I know that is my Apple ID. . . that;s the one I want to use. If anyone can tell me how to get rid of the old Apple ID/email address I'd be very grateful.
I appreciate exactly where you're coming from. I've been fighting a similar battle for some six months now and I've finally given up. The problem is that, contrary to the semantics on the Apple ID management page, your up-to-date email address is not the primary address. The ID name is the primary address and what's alleged to be primary is actually secondary. I learned this the hard way when I was trying to fix an issue with a very old ID that did NOT have an email address as a name. I changed to to reflect the (old) address and I made matters worse and I can't go back!
In my case, I have a whole slew of free apps on the old ID and maybe US$40 or US$50 worth of paid apps. Little by little I'm deleting the free apps and obtaining them again with the current ID. When I finish that, I'll probably bite the bullet and pay again for the other apps.

New id now can't update apps

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