New iMAC 27" dead pixels

i got delivery of my first mac, iMac 27" high spec machine and it had three dead pixels.. one phone call to apple and ivw got to say, there service is second to none.. straight away they arranged a second one to be made and delivered, and the first one picked up. i got my second iMAC within two weeks of the phone call.
then the second one had specs of dust under the glass!!! Again, exceptional after sales and im sitting here waiting for my third iMAC to be delivered..
half of me thinking am i being too fussy, but for the £2500 ive spent i expect perfection and apple agree.
anyone who has these issues, if your patient like me, apple have made my problems simply stress free, and im praying the third one is perfect..
my question.. am i being to fussy? three dead pixels , then dust under glass... i mainly do photographic tweaking on the imac so i hope you dont think so??

hi mark wania, i dont think you are fussy. you have the right to ask for replacement because you pay everything for it. i dont see anything wrong. i have similar problem with dead pixels.
do you know how much i have to spend for an iMac in Malaysia? you times the figure with 3.6. and that is about a month salary for a regular executive.
i have spoke to JUDE on this issue. it is TOTALLY UNACCEPTABLE that apple support set a number of tolerable defect to them. they mentioned about at least 11 pixels to enable me to get a replacement. I am talking about product defect. it does not matter to me whether it is 11 pixels, 100 pixels or even 1. I pay for the price and I am expecting a good product and kind service.
to me, apple should addressed this manufacturing or delivery issue properly.
I have done what the support team asked me to do yesterday and it seems that this is nothing to do with software, drivers or even operating system. I am going to call for a replacement or repair tomorrow as i need to check other thing as well like iSight camera. it sounds like more and more people having defect items. those comments make me feels bad that I might have chosen the wrong computer manufacturer.

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New iMac with dead pixels

I just got a brand new 21.5 iMac it has 2 dead pixels, is this normal what's the acceptable number of dead pixels?

Here is an Apple KB article pertaining to dead pixels. It does not list a number that is acceptable or not.
But, Apple has a 90 day return policy, unless I believe you have a custom configuration. So I would return it if the dead pixels are in a place where you see them all the time and it bothers you.

New T520 With Dead Pixels

Hi, I have a new T520 that I have purchased about 30 days ago and it already has some deak pixels on the screen. How can I go about getting these fixed?
Thanks,
Josh

Hi, I went through the same dillema with a previous purchase. Out of the box, it's got stucked pixel so I returned them and ordered a new one. Your's is already more than 30 days old so Lenovo Post Sales might give you a hard time with a return but if it has more than 3 dead pixels, I believe you can return it for warranty.
http://forums.lenovo.com/t5/T400-T500-and-newer-T-series/Dead-Pixel-Agony/td-p/760031
Good luck.

Second 27" iMac with dead pixels

I'm intrigued to see how many others have purchased the new 27" iMac's and have managed to get one without any dead pixels.
I am currently on my 2nd 27" iMac and both of them have a dead pixel right in the middle of the screen, first one was black, this second one is red.

Simon (UK) wrote:
kelf wrote:
i feel half of ur pain! i got the 21.5" on saturday, and it had a red pixel in the middle of it! i am not gonna live with it and will return it today!
btw, is there any dead pixel policy?
It's a fault just like any other type of fault. Your brand new iMac's pixels are all meant to be working. If you receive one where they clearly are not you are right to have it replaced. This is not a PC, it is a top of the range Apple product for which we expect and demand the highest quality. After all, we're paying top dollar (or £) for this level of build and design. Accept nothing less.
Actually, Apple considers one dead pixel 'within spec'.
However, if you've only just bought it, you can choose to return it for any reason within 14 days.
Message was edited by: star-fish

2nd iMac with dead pixels

Just curious if anyone else is having dead pixels (non-functional pixels, black) problems with their new iMacs. I own 4 LCDs and use two more at work and I don't have this problem with those displays. I am a web developer and graphic designer so I am a little picky when it comes to displays, but I just bought this iMac (11-30-07) and it is the second one (returned the first one) to have defective pixels. The first had a dead pixel in the top left area (right where I work in PSD), and the second has four scattered in the bottom area, and they seem to be popping up with regularity. The easiest fix is to buy a second high quality display and just use this iMac as a dual monitor setup . . . but then with that thinking, why didn't I just buy the Mac Pro? All-in-all, this is still a pretty decent machine. . . .

I to have recently purchased a 20" Intel Based iMac at my local Apple Store, after booting the beautiful computer up i noticed two small pixels where black. I plan on returning the computer to the Apple Store and getting a brand new one. And i know that a couple of pixels is tiny and nearly noticeable unless you look for it, then when you find it the thing just screams out at you, but considering the prices Apple charges i expect nothing but a perfect product and so should you.

IMac G5 dead pixels?

Hi everyone!
I've never posted a question before so I'll make it short and sweet. Basically my iMac G5 I purchased in May 2007 has a 2 1/2 inch vertical white line on the right side. I tried calling Apple Support and since I don't have Apple Protection I have to pay to speak to someone which is fine, but I know that is a common problem and if the answer is you're out of luck I don't want to pay additional money when I could use that money towards a new computer. I could also go up to the Mac store but from reading different blogs/threads unless I'm covered under the LCD pixel abnormality I'll just end up spending more money to not get it fixed. Any suggestions, updates, restores anyone would suggest or am I better off selling my iMac as is and getting a protection plan for my next Mac purchase? Thank you so much!

Excuse me? There is no need for that tone.
I got my info from Samsung here and if they haven't updated their site to reflect the new policy, then that is not my fault. Furthermore, if they can't update their site to reflect this policy, I doubt that they will stand behind it. If I had a "no-defect" policy, I would be sure to have it plastered all over my site.
I stick to my opinion that a single dead pixel is acceptable. If perfection is the only thing that you will accept, then you can prepare yourself for a lifetime of dissappointment and ensuing therapy.

New mac book - dead pixels allready

so - i bought the black macbook 3 weeks ago - very pleased with its power - and built - and it runs really fast - a few days ago i discovered i have 2 dead pixel - one on the top of the screen the second one is at the middle bottom .... really noticeable - so i called apple service in israel - and got a pretty annoying answer , saying that the Apple policy regarding pixel problems on new bought laptops is that until 9 dead pixel it is considered to be legitimate and acceptable.... so i am stuck with a new computer with a big defect and i have nothing to do .... few days ago i had to buy a new screen for my studio's G5 after wearing off my old apple studio monitor - i got a brand new 22" samsung lcd monitor and the sales man caught my ears when he told me that dead pixels will always occur on the first days or weeks of a new screen and it is always manufacturing defect - and should i have any pixel problem the new screen i bought would be replaced at once ....how come a 400$ screen has better warranty then a 1500$ macbook ????
what am i spouse to do with a brand ew mackbook with those 2 dead pixel ....it is al i see when i am working ....

Wait a bit. When you close the lid, the mac's sleeping light will stay lit for about a minute. During that time the Mac us writing it's memory to discuss for hibernating if it is left to sleep so long that the battery dies. After about a minute, the light should flash slowly off and on indicating it is now in sleep mode.
If you open the lid when the light is on solid (ie just close the lid and re-open) it takes about 30 seconds or so before you will be able to use the computer and sometimes you have to press the power button. But if after a minute of sleep 'prep' time you reopen the lid, it should come on right away.

IMac 27" Dead Pixel....

Hi
I'd purchased an iMac 27 inch online from the Apple Store on the 20.05.2010 and taken out Applecare. While cleaning the screen today I noticed a speck of dust behind the screen, on further inspection I've noticed a dead pixel. I spoke to Applecare, a collection has been arranged so they can take it away and inspect it. Anybody any ideas what the outcome of this will be?
Thanks
Baz

Unless they are saying that they will replace the display then cancel the pick up. On a display that large Apple rarely does anything for just one dead pixel.
Dah•veed

24" iMac with dead pixels

I haven't seen any threads about this so I figured I'd give it a go and see how many others have dead pixels. My first 24" that I took home from the Apple store had one single, almost not noticeable, dead pixel. Most LCD manufactures will not warranty anything less than 6 dead pixels. It was near the center of the screen and after forking out $2400 I wanted a perfect LCD with no dead pixels. So I took it back the next day and luckily for me the manager at the Apple store let me exchange it. I took it out of the box in the store, booted it to check it out and didn't find any dead pixels. 3 or 4 days later I found a dead pixel. Bright blue near the bottom. You can only see it on a black screen. So I told myself that I would just deal with it until the next day I found a second dead pixel. So now I have 2 dead pixels and am pondering whether I should take it back or not..
George

Hello,
'Stuck' pixels, i.e. those that are stuck at a particular colour may sometimes be cleared by simply rapidly changing the colours behind them.
Have a look at:
http://www.apple.com/downloads/dashboard/status/pixelfix.html
cheers
mrtotes

New iMac, old "dead" XP laptop with backup of iTunes library on Iomega eGo

Here is the scoop - We have a brand new iMac and would like to make it where we control iTunes. My wife's iPod has the bulk of our iTunes library on it but not all of it. We have an external Iomega eGo that has a fairly recent backup of our iTunes library from a recently defunct HP laptop which ran XP.
Can I attach the eGo to the iMac and copy the iTunes library to the iMac? Will the iMac "see" the eGo or was/is the eGo formatted for XP?
Or... is our only option to create a new library on the iMac using my wife's iPod as the source?
Besides an iPod and an iPhone... the new iMac is our first Apple computer and so far we love it... just trying to figure out how to get iTunes running on it without losing alot of our music.
And we already have Time Machine running to a G-Technology drive... so once we are running, we should be fairly well protected against future drive issues. : )

This user tip should help
https://discussions.apple.com/docs/DOC-3991

27¨ iMac - Dead Pixel Madness!

Hi,
Today was a very interesting and exhausting day for me.
I purchased a new *27¨ iMac* a few days ago, I set it up and I noticed that there is a *dead pixel*, right in the middle of the screen.
I told myself to live with it but a friend of mine said 'Are you crazy? You paid 2000 dollars for it, go and get a new one.' And I headed to the *Best Buy* store, that I bought my iMac at.
Customer representative took a quick look at it and said 'Oh that's right. Let's give you another one.'
I got the new one and asked them to check it for me before I took it home. They opened it and... Yes. That one also had a *dead pixel!*
He said 'That's unbelievable. Let's get another one'. I got another one, we opened it and... No way! There was two of them! Nobody believed it, people started to laugh and then the supervisor came. She said, 'Sir, I'm so sorry for this but we cannot open another box. Do you want to go to another BestBuy and get a new one there?'. I said OK and went to another store... +(By the way, that meant 'We want to sell the other iMacs with dead pixels to someone who doesn't notice', which is not acceptable in my opinion... Anyway...)+
As you may guess, the same thing happened! They opened 2 boxes for me and both had dead pixels!
*2 different stores, 5 iMacs with dead pixels in a row!*
Supervisor of the other BestBuy store also came to me and said, 'Sir, I'm sorry for this but we cannot open another box. Do you want to go to another Bestbuy and get a new one there?'. I said 'No, please give my money back and I'll go to an *Apple Store* and buy a new one there.'
They did it and I'll wait 48 hours for my money to be transferred back to my account. In such busy days, I'll spend two days without a computer at home...
After such a weird day, I began to think if the guys in the Apple Store will open the box for me and try it. And I also wonder if they will exchange it if there's a dead pixel. Does anyone have an idea about this?
+I know there are some topics about the dead pixel issue, but I think this one is a bit different :)+
Thanks in advance.
Message was edited by: ozankarakoc

Here is the update
I went to an Apple Store and told them my story. The guy that helped me said he had never experienced such an issue before and he said 'OK, let's get you a new one'. He got a box, opened it, turned the computer on and... Yes! One more iMac with a dead pixel, this time in an Apple Store!
6 in a row! This might be a record! I'll contact Guniess for this soon...
Then I got another one and finally I found a 27 inch iMac in Los Angeles, without a dead pixel. What a success story, huh?
Thanks for your replies and be very careful while buying a 27 inch iMac
Message was edited by: ozankarakoc

New iMac 24" pixel pitch?

The new iMac puts 1920x1200 pixeles in 24". One of the cinema displays puts 1920x1200 in 23". If aspect ratio is the same, then the iMac display's pixel pitch should be not as good as the cinema display or perhaps even the 20" iMac. Is this correct? If so, 24" owners, does it make a noticeable difference? Thanks

24" vs 23" - .2692 vs .258, or a difference of 4 percent
Personal computer users will usually want a .28 pixel pitch or finer (lower number), and on that comparison, if your measurements of 23" and 24" are accurate, both displays are superior to the majority of displays in use.
Do you believe 4 percent to be noticeable? Those ratios are both within the comfortable range.
It is hard for me to believe that 23" and 24" are the exact measurements, anyway.
What are the exact measurements of the displays to which you are referring? With that infomation the pixel pitch can be more accurately calculated.
Message was edited by: myhighway
Message was edited by: myhighway

New iMac Display Sizes

I'm ready to buy one of the new iMac models but when looking at the current 20", 24" monitors, I think the 24" is the largest I can comfortable accommodate on my desk.
I note that the newly released iMac is available as a 21.5" or a 27" in a 16:9 ratio. What was the old ratio, or better yet, is the viewable screen size of a new 27" the same as the old 24" or is it larger?
If the new sizes equal the viewable sizes of the old iMac screens then I can accommodate a 27" model on my desk. If it is larger, I'll have to get a 21.5".
Thanks
kayjh

Again, the important thing is pixel count. A 50-inch HDTV may have a physically larger display, but it only has 1920x1080 pixels (the same as the 21.5-inch new iMac). Larger pixels does not let you do more with your computer, MORE pixels does.
You can figure out the pixel density this way. Using the [Pythagorean theorem|http://en.wikipedia.org/wiki/Pythagorean_theorem],
!http://upload.wikimedia.org/math/1/4/5/1455314a78f39a594485adbaf74d63f9.png!
figure out how many pixels go along th diagonal. You know a (2560) and b (1440), so you can figure out c. I get 2937 pixels along the diagonal. That diagonal is 27 inches, so the pixel density (pixels per inch) is 2937 divided by 27, or about 109 ppi.
For the 24-inch display, using the same math, it is only about 94 ppi.
So objects on the new display will look about 10% smaller than they would look on the old display. The new display will also look more sharp for the same reason. And as I mentioned above, the new display has 60% more pixels to work with compared to the old display.

How To Find Dead Pixels

I just purchased the Apple 23" Display and have been reading this forum about dead pixels. How can I check my new display for dead pixels.
I have a Dell Computer with Window XP home OS. Any help would be most appreciated. So far everything is working just fine with this display and I am quite pleased. But I want to make sure that everything is working properly.

You don't need to "find" dead pixels. Unless your vision is seriously impaired, you will see them just fine. If you don't see any you probably don't have any so don't worry about it.

New 2.4GHz Imac Dead Pixels

I know dead pixels are always an issue. I purchased a PSP and went through the dead pixel exchange over 12 times. I was lucky to get an iphone with no dead pixels, but now I decided to get my first mac. Since the new iMAC came out I decided to get one. I was going to get the mac mini, but when I saw the imac and the power you get for the price I was hooked.
Anyway I believe I have a defective screen and I think it is just going to get worse. At first the screen did not have any dead pixels, but after about 3 hours of use the first day I noticed a subpixel suddenly was now black. It looks like it is the green subpixel since that is the only color it cannot display. So I said to myself okay I can deal with one dead subpixel since it is on the dock and just placed photo booth over it and I couldn't see it and would be happy with it. Ignorance is bliss. But now the second day I was using the imac and then suddenly 4 more black pixels came near the top left area of the imac. So that is 5 dead pixels now it two days.
Has anybody had good experiences with returning their mac with dead pixels on their screen? I hoping 5 or more dead pixels is enough, but wanted to get a feel from the forums if I will be just wasting my time or if there is good chance they will replace my imac. Of course I am worried once I return it I will be going through this 12 times like I did with the PSP. Any thoughts?

Okay I guess the last 4 were not dead, but stuck because I was showing my fiance the dead pixels and I showed her the one on the dock, which is still black, and then I showed her the 4 at the top left. So we decided to scroll through the desktop wallpaper (I had the default blue wallpaper on when the dead pixels appeared) and suddenly the 4 at the top left area disappeared once I went back to the default blue wallpaper. Not sure if they are going to show up again, but as of right now they are not there anymore. I hope they are gone for good. Maybe I wil get lucky and eventually the one at the bottom on the dock will light up again. I will keep my fingers crossed. So I guess a suggestion to those who may experience what I just did, try chaning your wallpaper and see if that makes the pixels come back and if that doesn't work then you can try those popular pixel fixers.
I will update if more dead or stuck pixels appear or the others come back. I am now not sure if my screen is considered defective or just a late bloomer. I don't want to be a complainer I just want higher standards when it comes to QOS.
Message was edited by: MichaelTosh
Message was edited by: MichaelTosh
Message was edited by: MichaelTosh

New iMAC 27" dead pixels

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