New iMac crash
I got a new imac last week, 2.8 GHz Intel Core i7 with 8 GB of memory. Itunes crashed it the other day and today Safari crashed. I needed to restart to get back on line. I don't know what to do. How do I find the problem. Should I return it, did I get a bad one ( I know that sounds stupid ) or are all macs like this. I didn't spend this much to have dumb problems.
Hi and Welcome to Apple Discussions...
should I return it, did I get a bad one ( I know that sounds stupid ) or are all macs like this. I didn't spend this much to have dumb problems.
Some trouble shooting might do the job. Applications crash for a reason.
For Safari... go here for trouble shooting 3rd party plugins or input managers which might be causing the problem. Safari: Add-ons may cause Safari to unexpectedly quit or have performance issues
When an application crashes you will be prompted to save a crash log.
The next time Safari quits unexpectedly, you will be prompted to save a crash report. Select "report" on the quit panel. The Crash Report will shortly appear. *Copy/paste the entire crash report to your reply here.* If you have problems doing it that way then try this...
How to locate a crash log:
Open Finder.
Click "Go" in the menu, then select "Go to Folder".
Copy and paste this path into the Finder dialog:
~/Library/Logs/CrashReporter/
Click the Go button.
Finder opens the folder containing the crash log. Look for a the crash file with a date field that looks like the *most recent* and copy/paste in your reply here.
Since you are running Snow Leopard, *make sure Safari is opening in 32-bit mode, not 64.* Right or control click the Safari icon in the Applications folder, then click: Get Info In the Get Info window click the black disclosure triangle next to General so it faces down. Select 32 bit mode. Also, (in that same window) make sure Safari is NOT running in Rosetta.
As for iTunes, please post in the iTunes Forum for help.
Carolyn
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New iMac crashes permanently - bluetooth problem?
Hi all,
my new iMac (27-inch, Late 2013) is constantly crashing, especially after the execution of a particular gesture on the Magic Trackpad. The crash after moving the scroll wheel on a wired Apple mouse has so far occurred only once. After the phone call with the Apple support I have deleted and reinstalled the system and then copied the data from an old system from a Time Machine backup, and reinstalled my programs.
Unfortunately, the problems are still there. These are the results of EtreCheck:
Hardware Information:
iMac (27-inch, Late 2013)
iMac - model: iMac14,2
1 3.5 GHz Intel Core i7 CPU: 4 cores
32 GB RAM
Video Information:
NVIDIA GeForce GTX 780M - VRAM: 4096 MB
System Software:
OS X 10.9.1 (13B42) - Uptime: 0 days 0:7:3
Disk Information:
APPLE SSD SD0128F disk0 : (121,33 GB)
EFI (disk0s1) <not mounted>: 209,7 MB
disk0s2 (disk0s2) <not mounted>: 120,99 GB
Boot OS X (disk0s3) <not mounted>: 134,2 MB
APPLE HDD ST1000DM003 disk1 : (1 TB)
EFI (disk1s1) <not mounted>: 209,7 MB
disk1s2 (disk1s2) <not mounted>: 999,35 GB
Recovery HD (disk1s3) <not mounted>: 650 MB
USB Information:
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. FaceTime HD Camera (Built-in)
Apple, Inc. Keyboard Hub
Mitsumi Electric Apple Optical USB Mouse
Apple Inc. Apple Keyboard
MediaTek Inc MT1887
FireWire Information:
Thunderbolt Information:
Apple Inc. thunderbolt_bus
Kernel Extensions:
Problem System Launch Daemons:
Problem System Launch Agents:
Launch Daemons:
[System] com.adobe.fpsaud.plist 3rd-Party support link
[System] com.adobe.SwitchBoard.plist 3rd-Party support link
[System] com.microsoft.office.licensing.helper.plist 3rd-Party support link
[System] com.oracle.java.Helper-Tool.plist 3rd-Party support link
Launch Agents:
[System] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link
[System] com.oracle.java.Java-Updater.plist 3rd-Party support link
User Launch Agents:
[not loaded] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link
[not loaded] com.adobe.ARM.[...].plist 3rd-Party support link
[not loaded] com.adobe.ARM.[...].plist 3rd-Party support link
User Login Items:
FontExplorerXAutoload
iTunesHelper
Mail
FontExplorer X Pro
Canon IJ Network Scanner Selector EX
Internet Plug-ins:
AdobeExManDetect: Version: AdobeExManDetect 1.1.0.0 - SDK 10.7 3rd-Party support link
FlashPlayer-10.6: Version: 12.0.0.38 - SDK 10.6 3rd-Party support link
Default Browser: Version: 537 - SDK 10.9
AdobePDFViewerNPAPI: Version: 11.0.06 - SDK 10.6 3rd-Party support link
AdobePDFViewer: Version: 11.0.06 - SDK 10.6 3rd-Party support link
Flash Player: Version: 12.0.0.38 - SDK 10.6 3rd-Party support link
QuickTime Plugin: Version: 7.7.3
SharePointBrowserPlugin: Version: 14.3.9 - SDK 10.6 3rd-Party support link
JavaAppletPlugin: Version: Java 7 Update 51 3rd-Party support link
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 1.9 - SDK 10.9
AppleAVBAudio: Version: 2.0.0 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
3rd Party Preference Panes:
Flash Player 3rd-Party support link
Java 3rd-Party support link
Bad Fonts:
None
Old Applications:
/Applications/Microsoft Office 2011/Office
Microsoft Graph: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Database Utility: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Office-Erinnerungen: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Upload Center: Version: 14.3.9 - SDK 10.5 3rd-Party support link
My Day: Version: 14.3.9 - SDK 10.5 3rd-Party support link
SyncServicesAgent: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Open XML for Excel: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Alerts Daemon: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Database Daemon: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Chart Converter: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Clip Gallery: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft AutoUpdate: Version: 2.3.6 - SDK 10.4 3rd-Party support link
/Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app
/Applications/Microsoft Office 2011
Microsoft PowerPoint: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Excel: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Outlook: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Word: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Document Connection: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Solver: Version: 1.0 - SDK 10.5 3rd-Party support link
/Applications/Microsoft Office 2011/Office/Add-Ins/Solver.app
dynamiclinkmanager: Version: 6.0.0 - SDK 10.5 3rd-Party support link
/Library/Application Support/Adobe/Common/dynamiclink/CS6/dynamiclinkmanager.app
dynamiclinkmediaserver: Version: 6.0.1 - SDK 10.5 3rd-Party support link
/Library/Application Support/Adobe/Common/dynamiclinkmediaserver/1.0/dynamiclinkmediaserver.app
Time Machine:
Mobile backups: OFF
Auto backup: YES
Volumes being backed up:
Destinations:
Data [Network] (Last used)
Total size: 2
Total number of backups: 8
Oldest backup: 2014-01-31 20:08:29 +0000
Last backup: 2014-02-01 20:07:36 +0000
Size of backup disk: Excellent
Backup size 2 > (Disk size 0 B X 3)
Time Machine details may not be accurate.
All volumes being backed up may not be listed.
Top Processes by CPU:
2% EtreCheck
1% WindowServer
0% SystemUIServer
0% configd
0% mds
Top Processes by Memory:
164 MB mds_stores
131 MB com.apple.IconServicesAgent
98 MB WindowServer
66 MB Finder
66 MB Mail
Virtual Memory Information:
29.04 GB Free RAM
1.22 GB Active RAM
319 MB Inactive RAM
1.42 GB Wired RAM
966 MB Page-ins
0 B Page-outsThanks for your thoughts.
I have not restored my system via Time Machine, but after reinstalling I just copied my documents and small programs on the new computer (no preference files or something like that).
The memory was installed by my reseller (four 8 GB modules from Kingston).
Here is the last Crash Report from last night:
Anonymous UUID: CE111445-D4E9-E9E6-43FC-F0A2B7334293
Sat Feb 1 22:12:42 2014
panic(cpu 0 caller 0xffffff8019cdc19e): Kernel trap at 0xffffff7fdb3daff0, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0xffffff7fdb3daff0, CR3: 0x000000001c898000, CR4: 0x00000000001606e0
RAX: 0xffffff839f2530a4, RBX: 0xffffff83a9143d30, RCX: 0x000000000000007c, RDX: 0x00000000000044c0
RSP: 0xffffff83a9143c48, RBP: 0xffffff83a9143c80, RSI: 0xffffff839f2d1000, RDI: 0xffffff8057e61400
R8: 0x00000000000003b3, R9: 0x00000000000003ff, R10: 0xffffff8057e903b3, R11: 0x00000000000003a5
R12: 0x0000000000000004, R13: 0xffffff839f253028, R14: 0xffffff839f2d1000, R15: 0xffffff8057e8a000
RFL: 0x0000000000010292, RIP: 0xffffff7fdb3daff0, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0xffffff7fdb3daff0, Error code: 0x0000000000000010, Fault CPU: 0x0
Backtrace (CPU 0), Frame : Return Address
0xffffff83a91438d0 : 0xffffff8019c22f69
0xffffff83a9143950 : 0xffffff8019cdc19e
0xffffff83a9143b20 : 0xffffff8019cf3606
0xffffff83a9143b40 : 0xffffff7fdb3daff0
0xffffff83a9143c80 : 0xffffff7f9b2f283b
0xffffff83a9143db0 : 0xffffff7f9b2cf9a9
0xffffff83a9143dc0 : 0xffffff7f9b2cf865
0xffffff83a9143e70 : 0xffffff7f9b3c4a39
0xffffff83a9143ec0 : 0xffffff7f9b25a372
0xffffff83a9143ef0 : 0xffffff801a0ada80
0xffffff83a9143f30 : 0xffffff801a0ac522
0xffffff83a9143f80 : 0xffffff801a0ac5f7
0xffffff83a9143fb0 : 0xffffff8019cd6aa7
Kernel Extensions in backtrace:
com.apple.driver.AirPort.Brcm4360(800.21.45)[8BC62C63-B896-3CD4-83ED-EB2C71224B D8]@0xffffff7f9b251000->0xffffff7f9b60dfff
dependency: com.apple.driver.mDNSOffloadUserClient(1.0.1b4)[C808009A-9D01-31FC-A01F-AA91DFF 6D348]@0xffffff7f9af7f000
dependency: com.apple.iokit.IO80211Family(600.34)[5B1818BB-0831-3BD1-B7E2-3D9BD0FD3818]@0xf fffff7f9b1d1000
dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f9a2ba000
dependency: com.apple.iokit.IONetworkingFamily(3.2)[1EAD69CB-6AB4-387F-94C4-8FAAFF28354C]@0 xffffff7f9ac14000
BSD process name corresponding to current thread: kernel_task
Mac OS version:
13B42
Kernel version:
Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64
Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393
Kernel slide: 0x0000000019a00000
Kernel text base: 0xffffff8019c00000
System model name: iMac14,2 (Mac-27ADBB7B4CEE8E61)
System uptime in nanoseconds: 3096650188554
last loaded kext at 2977005124122: com.apple.filesystems.afpfs 11.0 (addr 0xffffff7f9c24e000, size 348160)
last unloaded kext at 503874827926: com.apple.driver.AppleUSBHIDMouse 180.9 (addr 0xffffff7f9c1f6000, size 16384)
loaded kexts:
com.apple.filesystems.afpfs 11.0
com.apple.nke.asp-tcp 8.0.0
com.apple.driver.AppleBluetoothMultitouch 80.14
com.apple.filesystems.smbfs 2.0.0
com.apple.driver.AudioAUUC 1.60
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.filesystems.autofs 3.0
com.apple.iokit.IOBluetoothSerialManager 4.2.0f6
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AGPM 100.14.11
com.apple.driver.ApplePlatformEnabler 2.0.9d1
com.apple.driver.X86PlatformShim 1.0.0
com.apple.driver.AppleHDA 2.5.3fc1
com.apple.driver.AppleUpstreamUserClient 3.5.13
com.apple.driver.AppleIntelHD5000Graphics 8.1.8
com.apple.GeForce 8.1.8
com.apple.driver.AppleMikeyDriver 2.5.3fc1
com.apple.driver.AppleThunderboltIP 1.0.10
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.0f6
com.apple.driver.AppleIntelFramebufferAzul 8.1.8
com.apple.driver.AppleLPC 1.7.0
com.apple.driver.AppleSMCLMU 2.0.4d1
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleBacklight 170.3.5
com.apple.driver.AppleMCCSControl 1.1.12
com.apple.iokit.SCSITaskUserClient 3.6.0
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.driver.AppleUSBHub 650.4.4
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.4.0
com.apple.driver.AppleSDXC 1.4.0
com.apple.iokit.AppleBCM5701Ethernet 3.6.9b9
com.apple.driver.AirPort.Brcm4360 800.21.45
com.apple.driver.AppleAHCIPort 2.9.5
com.apple.driver.AppleUSBXHCI 650.4.3
com.apple.driver.AppleACPIButtons 2.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.0
com.apple.driver.AppleACPIEC 2.0
com.apple.driver.AppleAPIC 1.7
com.apple.nke.applicationfirewall 153
com.apple.security.quarantine 3
com.apple.security.SecureRemotePassword 1.0
com.apple.driver.IOBluetoothHIDDriver 4.2.0f6
com.apple.driver.AppleMultitouchDriver 245.13
com.apple.kext.triggers 1.0
com.apple.iokit.IOSerialFamily 10.0.7
com.apple.driver.DspFuncLib 2.5.3fc1
com.apple.vecLib.kext 1.0.0
com.apple.iokit.IOAudioFamily 1.9.4fc11
com.apple.kext.OSvKernDSPLib 1.14
com.apple.iokit.IOAcceleratorFamily 98.7.1
com.apple.nvidia.driver.NVDAGK100Hal 8.1.8
com.apple.nvidia.driver.NVDAResman 8.1.8
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.0f6
com.apple.driver.AppleThunderboltEDMSink 1.2.1
com.apple.iokit.IOAcceleratorFamily2 98.7.1
com.apple.AppleGraphicsDeviceControl 3.4.12
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.IOPlatformPluginFamily 5.5.1d27
com.apple.driver.AppleHDAController 2.5.3fc1
com.apple.iokit.IOHDAFamily 2.5.3fc1
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.iokit.IOSurface 91
com.apple.iokit.IOBluetoothFamily 4.2.0f6
com.apple.driver.AppleSMC 3.1.6d1
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.iokit.IONDRVSupport 2.3.6
com.apple.driver.AppleSMBusController 1.0.11d1
com.apple.iokit.IOGraphicsFamily 2.3.6
com.apple.driver.AppleHIDMouse 180.9
com.apple.driver.AppleUSBHIDKeyboard 170.15
com.apple.driver.AppleHIDKeyboard 170.15
com.apple.iokit.IOUSBHIDDriver 650.4.4
com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.6.0
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOUSBMassStorageClass 3.6.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.0
com.apple.driver.AppleThunderboltDPOutAdapter 2.5.0
com.apple.driver.AppleThunderboltDPInAdapter 2.5.0
com.apple.driver.AppleThunderboltDPAdapterFamily 2.5.0
com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.0
com.apple.driver.AppleUSBMergeNub 650.4.0
com.apple.driver.AppleUSBComposite 650.4.0
com.apple.driver.CoreStorage 380
com.apple.iokit.IOUSBUserClient 650.4.4
com.apple.driver.AppleThunderboltNHI 1.9.2
com.apple.iokit.IOThunderboltFamily 2.8.5
com.apple.iokit.IOEthernetAVBController 1.0.3b3
com.apple.iokit.IO80211Family 600.34
com.apple.driver.mDNSOffloadUserClient 1.0.1b4
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOAHCIFamily 2.6.0
com.apple.iokit.IOUSBFamily 650.4.4
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 278.10
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.AppleKeyStore 2
com.apple.driver.DiskImages 371.1
com.apple.iokit.IOStorageFamily 1.9
com.apple.iokit.IOReportFamily 21
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 2.0
com.apple.iokit.IOPCIFamily 2.8
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.pthread 1
com.apple.kec.corecrypto 1.0
Model: iMac14,2, BootROM IM142.0118.B00, 4 processors, Intel Core i7, 3.5 GHz, 32 GB, SMC 2.15f2
Graphics: NVIDIA GeForce GTX 780M, NVIDIA GeForce GTX 780M, PCIe, 4096 MB
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x0198, 0x393930353432382D3135352E413030472020
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x0198, 0x393930353432382D3135352E413030472020
Memory Module: BANK 0/DIMM1, 8 GB, DDR3, 1600 MHz, 0x0198, 0x393930353432382D3135352E413030472020
Memory Module: BANK 1/DIMM1, 8 GB, DDR3, 1600 MHz, 0x0198, 0x393930353432382D3135352E413030472020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x111), Broadcom BCM43xx 1.0 (6.30.223.154.45)
Bluetooth: Version 4.2.0f6 12982, 3 services, 15 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: APPLE SSD SD0128F, 121,33 GB
Serial ATA Device: APPLE HDD ST1000DM003, 1 TB
USB Device: FaceTime HD Camera (Built-in)
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: Macpower
USB Device: MT1887
USB Device: Keyboard Hub
USB Device: Apple Optical USB Mouse
USB Device: Apple Keyboard
Thunderbolt Bus: iMac, Apple Inc., 23.10 -
New iMac crashing after Lion and SN updates
Well this is my story bought my new imac Jan 2011 - Snow leopard 10.6.4 installed - worked fine problems started after upgrades to 10.6.5 and 10.6.6 - wifi probs initially then a tendency to crash to black screen about twice a day - just a little click noise then nothing often when surfing.... anyway endured this prob and thought upgrading to Lion might fix it...
After installing Lion my new imac ran for 2 mins max before crashing to black screen - I went online and tried all 'known' fixes (no help) - I am now back to 10.6.4 and have had a trouble free day ....been using macs since 1993 and never recall a prob as bad as this - still have a Blueberry imac running OSX beta (lol changed the clock) and Emac running 10.2Also as a general rule of thumb NEVER NEVER EVER EVER upgrade a computer that isn't 100% stable at the time of the upgrade. When you do you are NOT fixing a problem you are making the problem much more difficult to troubleshoot and fix. You may benefit by reading Understanding upgrade nightmares, this should help explain and possibly shed some light on your problems. My iMac has successfully upgraded over many many updates including major OS X upgrades from Tiger to Leopard to Snow Leopard and now Lion. In each case the migration was simple and the computer remains as reliable as it did when it was new. This is primarily because the computer was stable on each upgrade.
My recommendation would be to start all over again with the base version of OS X that was installed on your system. Do an erase and install and only upgrade to the next version of OS X when the system is 100% stable. WZZ wrote a good guide on the process he does when he upgrades, I do something very similar and as explained each update has been very smooth. Please read his Update Process. -
Video converters from app store and online making my brand new iMac crash continuously, why?
I have downloaded various video converters from the app store and online and it seems that no matter which one I use they all make my brand new iMac (I've had it less than 2 weeks) crash. I've wiped the disk once and reinstalled mountain lion twice as directed when I rang apple and I'm still encountering the same problem.
I would really like to find a way to fix this problem without having my mac sent away for repairs.
Has anyone else encountered this problem or know how I could fix it?Sat Apr 13 17:31:59 2013
Machine-check capabilities 0x0000000000000c09:
family: 6 model: 58 stepping: 9 microcode: 21
Intel(R) Core(TM) i5-3330S CPU @ 2.70GHz
9 error-reporting banks
threshold-based error status present
extended corrected memory error handling present
Processor 0: no valid machine-check state
Processor 1: no valid machine-check state
Processor 2: no valid machine-check state
Processor 3: machine-check status 0x0000000000000005:
restart IP valid
machine-check in progress
MCA error-reporting registers:
IA32_MC0_STATUS(0x401): 0x0000000000000000 invalid
IA32_MC1_STATUS(0x405): 0x1980000000000000 invalid
IA32_MC2_STATUS(0x409): 0x0000000000000000 invalid
IA32_MC3_STATUS(0x40d): 0xbe00000000200135 valid
MCA error code: 0x0135
Model specific error code: 0x0020
Other information: 0x00000000
Threshold-based status: Undefined
Status bits:
Processor context corrupt
ADDR register valid
MISC register valid
Error enabled
Uncorrected error
IA32_MC3_ADDR(0x40e): 0x00000001794d2efa
IA32_MC3_MISC(0x40f): 0x0000000000102285
IA32_MC4_STATUS(0x411): 0x0000000000000000 invalid
IA32_MC5_STATUS(0x415): 0x0020000000000000 invalid
IA32_MC6_STATUS(0x419): 0x0020000000000000 invalid
IA32_MC7_STATUS(0x41d): 0x0020000000000000 invalid
Package 0 logged:
IA32_MC8_STATUS(0x421): 0x0020000000000000 invalid
panic(cpu 3 caller 0xffffff8022eb8709): "Machine Check at 0x00007fff8f6fbd35, registers:\n" "CR0: 0x0000000080010033, CR2: 0x00007f8c65247000, CR3: 0x00000001255dd057, CR4: 0x00000000001606e0\n" "RAX: 0x0000000000000004, RBX: 0x000000000000e22f, RCX: 0x000000000000e22b, RDX: 0x0000000000006922\n" "RSP: 0x00000001120ba968, RBP: 0x00000001120ba990, RSI: 0x000000000000e22b, RDI: 0x000000000000e87c\n" "R8: 0x00007f8089126278, R9: 0x00007f8089117a00, R10: 0x0000000000000000, R11: 0x000000000000e878\n" "R12: 0x00007f808912627c, R13: 0x00007f808912637a, R14: 0x00007f80891261e2, R15: 0x0000000000000016\n" "RFL: 0x0000000000000246, RIP: 0x00007fff8f6fbd35, CS: 0x000000000000002b, SS: 0x0000000000000023\n" "Error code: 0x0000000000000000\n"@/SourceCache/xnu/xnu-2050.22.13/osfmk/i386/trap_native.c: 280
Backtrace (CPU 3), Frame : Return Address
0xffffff810aaadec0 : 0xffffff8022e1d626
0xffffff810aaadf30 : 0xffffff8022eb8709
0xffffff810aaae0a0 : 0xffffff8022ecddaf
BSD process name corresponding to current thread: installd
Mac OS version:
12D78
Kernel version:
Darwin Kernel Version 12.3.0: Sun Jan 6 22:37:10 PST 2013; root:xnu-2050.22.13~1/RELEASE_X86_64
Kernel UUID: 3EB7D8A7-C2D3-32EC-80F4-AB37D61492C6
Kernel slide: 0x0000000022c00000
Kernel text base: 0xffffff8022e00000
System model name: iMac13,1 (Mac-00BE6ED71E35EB86)
System uptime in nanoseconds: 1701115117661
last loaded kext at 272031380084: com.apple.filesystems.msdosfs 1.8 (addr 0xffffff7fa4fa5000, size 65536)
last unloaded kext at 371580842969: com.apple.driver.AppleFileSystemDriver 3.0.1 (addr 0xffffff7fa40ed000, size 8192)
loaded kexts:
com.apple.driver.AppleBluetoothMultitouch 75.19
com.apple.filesystems.autofs 3.0
com.apple.driver.AudioAUUC 1.60
com.apple.iokit.IOBluetoothSerialManager 4.1.3f3
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.driver.X86PlatformShim 1.0.0
com.apple.driver.AGPM 100.12.87
com.apple.driver.ApplePlatformEnabler 2.0.6d1
com.apple.driver.AppleUpstreamUserClient 3.5.10
com.apple.driver.AppleMikeyDriver 2.3.7fc4
com.apple.GeForce 8.1.0
com.apple.driver.AppleIntelHD4000Graphics 8.1.0
com.apple.driver.AppleHDA 2.3.7fc4
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport 4.1.3f3
com.apple.iokit.AppleBCM5701Ethernet 3.6.0b1
com.apple.driver.AppleMCCSControl 1.1.11
com.apple.driver.AppleSMCLMU 2.0.3d0
com.apple.driver.AirPort.Brcm4331 614.20.16
com.apple.driver.ApplePolicyControl 3.3.0
com.apple.driver.AppleLPC 1.6.0
com.apple.driver.AppleIntelFramebufferCapri 8.1.0
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 34
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.3.1
com.apple.driver.AppleSDXC 1.4.0
com.apple.driver.AppleUSBHub 5.5.5
com.apple.driver.AppleAHCIPort 2.5.1
com.apple.driver.AppleUSBEHCI 5.5.0
com.apple.driver.AppleUSBXHCI 5.5.5
com.apple.driver.AppleEFINVRAM 1.7
com.apple.driver.AppleACPIButtons 1.7
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 1.9
com.apple.driver.AppleACPIEC 1.7
com.apple.driver.AppleAPIC 1.6
com.apple.driver.AppleIntelCPUPowerManagementClient 196.0.0
com.apple.nke.applicationfirewall 4.0.39
com.apple.security.quarantine 2
com.apple.driver.AppleIntelCPUPowerManagement 196.0.0
com.apple.driver.AppleMultitouchDriver 235.29
com.apple.driver.AppleBluetoothHIDKeyboard 170.2
com.apple.driver.IOBluetoothHIDDriver 4.1.3f3
com.apple.driver.AppleHIDKeyboard 170.2
com.apple.kext.triggers 1.0
com.apple.iokit.IOSerialFamily 10.0.6
com.apple.iokit.IOSurface 86.0.4
com.apple.nvidia.gk100hal 8.1.0
com.apple.NVDAResman 8.1.0
com.apple.iokit.IOAcceleratorFamily 30.14
com.apple.driver.DspFuncLib 2.3.7fc4
com.apple.iokit.IOAudioFamily 1.8.9fc11
com.apple.kext.OSvKernDSPLib 1.6
com.apple.iokit.IOBluetoothFamily 4.1.3f3
com.apple.iokit.AppleBluetoothHCIControllerUSBTransport 4.1.3f3
com.apple.iokit.IOEthernetAVBController 1.0.2b1
com.apple.driver.AppleSMBusController 1.0.11d0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.5
com.apple.driver.AppleHDAController 2.3.7fc4
com.apple.iokit.IOHDAFamily 2.3.7fc4
com.apple.iokit.IO80211Family 522.4
com.apple.iokit.IONetworkingFamily 3.0
com.apple.driver.AppleGraphicsControl 3.3.0
com.apple.iokit.IONDRVSupport 2.3.7
com.apple.driver.AppleSMBusPCI 1.0.11d0
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.AppleSMC 3.1.4d2
com.apple.driver.IOPlatformPluginFamily 5.3.0d51
com.apple.driver.AppleThunderboltEDMSink 1.1.8
com.apple.driver.AppleThunderboltEDMSource 1.1.8
com.apple.iokit.IOGraphicsFamily 2.3.7
com.apple.driver.AppleThunderboltDPOutAdapter 1.8.9
com.apple.driver.AppleThunderboltDPInAdapter 1.8.9
com.apple.driver.AppleThunderboltDPAdapterFamily 1.8.9
com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.6
com.apple.driver.AppleUSBMergeNub 5.5.5
com.apple.driver.AppleUSBComposite 5.2.5
com.apple.driver.AppleThunderboltNHI 1.6.3
com.apple.iokit.IOThunderboltFamily 2.2.6
com.apple.iokit.IOUSBUserClient 5.5.5
com.apple.iokit.IOAHCIFamily 2.3.1
com.apple.iokit.IOUSBFamily 5.5.5
com.apple.driver.AppleEFIRuntime 1.7
com.apple.iokit.IOHIDFamily 1.8.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 220.2
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.DiskImages 345
com.apple.iokit.IOStorageFamily 1.8
com.apple.driver.AppleKeyStore 28.21
com.apple.driver.AppleACPIPlatform 1.7
com.apple.iokit.IOPCIFamily 2.7.3
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0 -
Brand new iMac crashing often - is it ML??
I just bought my 27" iMac in July, and hadn't any problems for the first few weeks. With upgrading to Mountain Lion, I've noticed my OS is crashing very regularly. It's not a typical Kernal Panic, though, at least not what I'm used to. The iMac will freeze, if there's any audio it'll stutter for a few seconds, and then the screen will go grey (but not the shade that comes from the top down), and a message will come up saying to press any key to restart the computer, or just wait for it to boot on it's own.
Is this a Mountain Lion issue? It wasn't happening during the first few weeks I had this new Mac when it was on 10.7.4.
Here's the accompanying problem report that comes up after every reboot:
Interval Since Last Panic Report: 496768 sec
Panics Since Last Report: 6
Anonymous UUID: 84773685-AC28-4189-8968-0A446B7E3F90
Mon Aug 13 14:02:40 2012
panic(cpu 0 caller 0xffffff800e6b7b95): Kernel trap at 0xffffff7f8f53773b, type 13=general protection, registers:
CR0: 0x000000008001003b, CR2: 0x00000001263a2000, CR3: 0x0000000010fbc000, CR4: 0x00000000000606e0
RAX: 0xfdffff7f8f509634, RBX: 0xffffff80290fa004, RCX: 0x0000000000000080, RDX: 0x0000000000000000
RSP: 0xffffff816e8739f0, RBP: 0xffffff816e873ba0, RSI: 0xffffff816886cc00, RDI: 0xffffff80290f7238
R8: 0xffffff816e873c50, R9: 0x00000000000000ef, R10: 0xffffff800ecbdc20, R11: 0x0000000000000201
R12: 0xffffff816886cc00, R13: 0x0000000000000002, R14: 0xffffff816891b000, R15: 0xffffff80290fa004
RFL: 0x0000000000010282, RIP: 0xffffff7f8f53773b, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0x00000001263a2000, Error code: 0x0000000000000000, Fault CPU: 0x0
Backtrace (CPU 0), Frame : Return Address
0xffffff816e873690 : 0xffffff800e61d5f6
0xffffff816e873700 : 0xffffff800e6b7b95
0xffffff816e8738d0 : 0xffffff800e6ce4ad
0xffffff816e8738f0 : 0xffffff7f8f53773b
0xffffff816e873ba0 : 0xffffff7f8f539466
0xffffff816e873c40 : 0xffffff7f8f51bef9
0xffffff816e873d10 : 0xffffff7f8f57af36
0xffffff816e873d50 : 0xffffff7f8f4e71da
0xffffff816e873e60 : 0xffffff7f8f4e63bc
0xffffff816e873e80 : 0xffffff7f8f547ba3
0xffffff816e873ec0 : 0xffffff7f8f4f35c2
0xffffff816e873ef0 : 0xffffff800ea47078
0xffffff816e873f30 : 0xffffff800ea45b8a
0xffffff816e873f80 : 0xffffff800ea45cb9
0xffffff816e873fb0 : 0xffffff800e6b2677
Kernel Extensions in backtrace:
com.apple.driver.AirPort.Atheros40(600.70.23)[D4BB89B5-CB49-303F-87AB-5DDBDE7F5 983]@0xffffff7f8f4e5000->0xffffff7f8f62dfff
dependency: com.apple.iokit.IOPCIFamily(2.7)[8C9E06A4-13D0-33F5-A377-9E36F0ECC229]@0xffffff 7f8ec4d000
dependency: com.apple.iokit.IO80211Family(500.15)[3CA3EBF7-D5C1-3819-9346-BE648FC7644E]@0xf fffff7f8f479000
dependency: com.apple.iokit.IONetworkingFamily(3.0)[4DB5B398-8957-33F6-9EC1-0D45D80769DD]@0 xffffff7f8efc5000
BSD process name corresponding to current thread: kernel_task
Mac OS version:
12A269
Kernel version:
Darwin Kernel Version 12.0.0: Sun Jun 24 23:00:16 PDT 2012; root:xnu-2050.7.9~1/RELEASE_X86_64
Kernel UUID: 8D5F8EF3-9D12-384B-8070-EF2A49C45D24
Kernel slide: 0x000000000e400000
Kernel text base: 0xffffff800e600000
System model name: iMac12,2 (Mac-942B59F58194171B)
System uptime in nanoseconds: 19508867585280
last loaded kext at 22033942161: com.apple.driver.AudioAUUC 1.60 (addr 0xffffff7f8f87f000, size 32768)
last unloaded kext at 255924216269: com.apple.driver.AppleUSBUHCI 5.1.5 (addr 0xffffff7f8f047000, size 65536)
loaded kexts:
com.Logitech.Unifying.HID Driver 1.2.0
com.Logitech.Control Center.HID Driver 3.6.0
com.apple.driver.AudioAUUC 1.60
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.driver.AGPM 100.12.69
com.apple.driver.AppleHDA 2.3.0f2
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.driver.AppleMikeyDriver 2.3.0f2
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleUpstreamUserClient 3.5.10
com.apple.driver.AppleIntelHD3000Graphics 8.0.0
com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport 4.0.9f8
com.apple.iokit.IOBluetoothSerialManager 4.0.9f8
com.apple.kext.AMDFramebuffer 8.0.0
com.apple.driver.AppleSMCLMU 2.0.2d0
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.driver.AppleBacklight 170.2.3
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleIntelSNBGraphicsFB 8.0.0
com.apple.AMDRadeonAccelerator 1.0.0
com.apple.driver.AppleMCCSControl 1.0.33
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleLPC 1.6.0
com.apple.driver.ApplePolicyControl 3.2.6
com.apple.driver.AppleIRController 320.15
com.apple.iokit.SCSITaskUserClient 3.5.1
com.apple.driver.AppleUSBCardReader 3.1.0
com.apple.driver.Oxford_Semi 3.1.0
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 34
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.2.0
com.apple.driver.AppleUSBHub 5.1.6
com.apple.iokit.AppleBCM5701Ethernet 3.2.5b3
com.apple.driver.AirPort.Atheros40 600.70.23
com.apple.driver.AppleFWOHCI 4.9.5
com.apple.driver.AppleAHCIPort 2.4.0
com.apple.driver.AppleUSBEHCI 5.1.5
com.apple.driver.AppleEFINVRAM 1.6.1
com.apple.driver.AppleACPIButtons 1.6
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleHPET 1.7
com.apple.driver.AppleSMBIOS 1.9
com.apple.driver.AppleACPIEC 1.6
com.apple.driver.AppleAPIC 1.6
com.apple.driver.AppleIntelCPUPowerManagementClient 196.0.0
com.apple.nke.applicationfirewall 4.0.39
com.apple.security.quarantine 2
com.apple.driver.AppleIntelCPUPowerManagement 196.0.0
com.apple.driver.DspFuncLib 2.3.0f2
com.apple.iokit.IOAudioFamily 1.8.9fc9
com.apple.kext.OSvKernDSPLib 1.6
com.apple.iokit.IOSurface 86.0.2
com.apple.kext.triggers 1.0
com.apple.iokit.AppleBluetoothHCIControllerUSBTransport 4.0.9f8
com.apple.iokit.IOSerialFamily 10.0.6
com.apple.driver.AppleSMBusPCI 1.0.10d0
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.driver.AppleHDAController 2.3.0f2
com.apple.iokit.IOHDAFamily 2.3.0f2
com.apple.iokit.IOFireWireIP 2.2.5
com.apple.iokit.IOAcceleratorFamily 19.0.26
com.apple.kext.AMD6000Controller 8.0.0
com.apple.kext.AMDSupport 8.0.0
com.apple.driver.AppleSMBusController 1.0.10d0
com.apple.driver.AppleSMC 3.1.3d11
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.IOPlatformPluginFamily 5.2.0d16
com.apple.driver.AppleGraphicsControl 3.2.6
com.apple.iokit.IONDRVSupport 2.3.4
com.apple.iokit.IOGraphicsFamily 2.3.4
com.apple.driver.AppleThunderboltEDMSink 1.1.8
com.apple.driver.AppleThunderboltEDMSource 1.1.8
com.apple.driver.AppleUSBHIDKeyboard 165.5
com.apple.driver.AppleHIDKeyboard 165.5
com.apple.driver.AppleThunderboltDPOutAdapter 1.8.5
com.apple.driver.AppleThunderboltDPInAdapter 1.8.5
com.apple.driver.AppleThunderboltDPAdapterFamily 1.8.5
com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.5
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.5.1
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.driver.IOBluetoothHIDDriver 4.0.9f8
com.apple.iokit.IOBluetoothFamily 4.0.9f8
com.apple.iokit.IOUSBHIDDriver 5.0.0
com.apple.iokit.IOAHCISerialATAPI 2.5.0
com.apple.iokit.IOSCSIBlockCommandsDevice 3.5.1
com.apple.iokit.IOUSBMassStorageClass 3.5.0
com.apple.iokit.IOFireWireSerialBusProtocolTransport 2.1.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.1
com.apple.iokit.IOFireWireSBP2 4.2.0
com.apple.driver.AppleUSBMergeNub 5.1.5
com.apple.driver.AppleUSBComposite 5.0.0
com.apple.iokit.IOUSBUserClient 5.0.0
com.apple.driver.AppleThunderboltNHI 1.6.0
com.apple.iokit.IOThunderboltFamily 2.0.3
com.apple.iokit.IOEthernetAVBController 1.0.2b1
com.apple.iokit.IO80211Family 500.15
com.apple.iokit.IONetworkingFamily 3.0
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.iokit.IOAHCIFamily 2.2.0
com.apple.iokit.IOUSBFamily 5.1.6
com.apple.driver.AppleEFIRuntime 1.6.1
com.apple.iokit.IOHIDFamily 1.8.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 220
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.DiskImages 344
com.apple.iokit.IOStorageFamily 1.8
com.apple.driver.AppleKeyStore 28.18
com.apple.driver.AppleACPIPlatform 1.6
com.apple.iokit.IOPCIFamily 2.7
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
Model: iMac12,2, BootROM IM121.0047.B1F, 4 processors, Intel Core i7, 3.4 GHz, 12 GB, SMC 1.72f2
Graphics: AMD Radeon HD 6970M, AMD Radeon HD 6970M, PCIe, 2048 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3230554638424353302D444A2D4620
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3230554638424353302D444A2D4620
Memory Module: BANK 0/DIMM1, 4 GB, DDR3, 1333 MHz, 0x873E, 0x4C49464554494D454D454D4F52592E434F4D
Memory Module: BANK 1/DIMM1, 4 GB, DDR3, 1333 MHz, 0x873E, 0x4C49464554494D454D454D4F52592E434F4D
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x9A), Atheros 9380: 4.0.70.23-P2P
Bluetooth: Version 4.0.9f8 10405, 2 service, 18 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: ST31000528AS, 1 TB
Serial ATA Device: OPTIARC DVD RW AD-5690H
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x850b, 0xfa200000 / 3
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfa100000 / 2
USB Device: hub_device, 0x0451 (Texas Instruments), 0x2046, 0xfa120000 / 6
USB Device: CTE-450, 0x056a (WACOM Co., Ltd.), 0x0017, 0xfa124000 / 10
USB Device: Keyboard Hub, apple_vendor_id, 0x1006, 0xfa130000 / 5
USB Device: USB Receiver, 0x046d (Logitech Inc.), 0xc52b, 0xfa131000 / 9
USB Device: Apple Keyboard, apple_vendor_id, 0x024f, 0xfa132000 / 8
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0xfa111000 / 7
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2
USB Device: USB2.0 Hub, 0x05e3 (Genesys Logic, Inc.), 0x0608, 0xfd140000 / 5
USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfd110000 / 4
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 3
FireWire Device: d2 quadra (button), LaCie, 800mbit_speedcheshirecat25 wrote:
@etresoft: Tried uninstalling the Logitech software wand reinstalling the latest software from them. No dice. The computer crashed, and I wasn't even using it!
That is the problem with kernel extensions. You are always using them. They have modified your operating system. Even the latest versions may not be compatible. You may have to completely remove them. -
Brand New iMac Crash (twice in one day)
I just bought a brand new 27inch iMac 2 weeks ago - its running Mavericks
Today I came home to find the computer switched off. I turned it back on and then later in the day came back to find it off again.
I went to terminal and typed "last" and saw two crashes listed (see below). My question is, how can I find out what caused the crash? Its a brand new machine, has 32gb ram and 3.5ghz i7.
Mitchell ttys000 Sat Nov 23 21:25 still logged in
Mitchell console Sat Nov 23 21:22 still logged in
reboot ~ Sat Nov 23 21:21
Mitchell console Sat Nov 23 13:06 - crash (08:15)
reboot ~ Sat Nov 23 13:06
Mitchell console Sat Nov 23 09:24 - crash (03:41)
reboot ~ Sat Nov 23 09:24
shutdown ~ Sat Nov 23 03:18
Mitchell console Thu Nov 21 15:45 - 03:18 (1+11:33)
reboot ~ Thu Nov 21 15:44
shutdown ~ Thu Nov 21 15:35
Mitchell ttys000 Sun Nov 17 21:53 - 21:54 (00:00)
Mitchell ttys000 Sun Nov 17 21:53 - 21:53 (00:00)
Mitchell console Mon Nov 11 11:29 - 15:35 (10+04:05)
reboot ~ Mon Nov 11 11:27
shutdown ~ Mon Nov 11 01:30
Mitchell console Thu Nov 7 01:57 - 01:30 (3+23:32)
reboot ~ Thu Nov 7 01:57
shutdown ~ Thu Nov 7 01:27
Mitchell console Sat Nov 2 05:00 - 01:27 (4+20:26)
reboot ~ Sat Nov 2 04:59Open the console app and look for the reasons for the crashes or why iot shut off. Do a SMC and PRAM reset.
Check the current hbernate mode with this terminal command.
pmset -g | grep hibernatemode
The a google search for the options available.
It seems that with certain hibernate modes the system goes into Deep Sleep, Hibernate, and crashes when coming out of it. So if your system is doinig that disable the Deep Sleep, hibernate mode, and test.
The hibernate mode is where the system write RAM data to the Sleep Image files on the hard drive and then is supposed to load that back into RAM when you wake it up. Somewhere in that process the system crashes. -
Why is my new imac i7 (os 10.6.4)crash every time I am in CS5 using filter tool-lens correction?
In the middle of using lens correction tool or noise reduction filter, my new imac crashs, I have lightroom sometimes on, and Firefox brawser with music streming, any ideas why?
Maybe updating might help as you seem to be behind with the OS and don’t even mention Photoshop’s exact version.
-
New iMac beach ball and performance
I recently purchased a new iMac direct from Apple.
For months I had been using a Mac Mini at work with Mac OS X 10.6.6.
My new iMac has also been updated to 10.6.6. Also, I have installed the same software on both computers. They are essentially the same.
I was very excited about my purchase since my Mac Mini at work behaved beautifully. No crashes and no beach balls. It ran like butter.
My new iMac has more memory and a newer/faster processor than the Mac Mini at work, so I expected it to be even better.
So far, however, that has not been the case. I don't see any noticeable improvement in how my iMac runs vs the Mac Mini. Worse, my iMac is frequently hit with beach balls that routinely last 10 to 30 seconds per incident. It has been extremely frustrating. Also, the new iMac crashes quite often, which really surprised me. I have to routinely force quit apps and reboot which almost never happens at work.
Any ideas why the older computer seems to perform way better than my brand new one?
Thanks!Update:
I don't know if this will be useful, but I'm documenting this for the record. Any confirmation of these observations would be most appreciated.
As a Perl programmer (a big reason why I went with iMac in the first place) one of the very first things I did out of the box with my new computer was dig into the terminal and install some Perl modules with CPAN.
I think I did this the very same night I first turned my iMac on. And I can't remember if there was ever a time when I didn't have the beach ball problem.
Eventually I was unable to install new modules or even run CPAN at all. The computer gave me a "permission denied" response even when I was logged in as the root user. I finally learned to solve this problem by going to the Disk Utility and fixing permissions.
I've been using my computer for 30 minutes now and happened to notice I haven't had any beach balls yet. That's a very rare thing for me.
So I'm wondering if the beach ball issues I've been experiencing were related to the stuff I did with CPAN or not.
Anyone ever experienced anything like this?
In the meantime I'll keep an eye on things and report back later with additional observations. Thanks! -
Sometimes when i play football manager & on the internet at the same time my new imac crashes.
normaly it does it once a day and sometimes when i am just playing football manager, is this something to do with the game ..?Post the latest crash report. Should be in /Library/Logs/ or the stupidly hidden /username/Library/ subfolder Logs/.
-
I have just bought a new iMac 5k Retina. I have installed Photoshop CC 2014, Lightroom and Bridge. Both Lightroom and Bridge work Ok. However Photoshop crashes when trying to start it.
I have copied in the log file below
Process: Adobe Photoshop CC 2014 [1102]
Path: /Applications/Adobe Photoshop CC 2014/Adobe Photoshop CC 2014.app/Contents/MacOS/Adobe Photoshop CC 2014
Identifier: com.adobe.Photoshop
Version: 15.2.2 (15.2.2.310)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Adobe Photoshop CC 2014 [1102]
User ID: 501
Date/Time: 2015-04-16 14:09:24.715 +0100
OS Version: Mac OS X 10.10.3 (14D131)
Report Version: 11
Anonymous UUID: 1669421F-74BE-C45F-658C-27031DB73956
Sleep/Wake UUID: 20427000-33F5-4006-B878-00F7297E7609
Time Awake Since Boot: 12000 seconds
Time Since Wake: 950 seconds
Crashed Thread: 0
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: EXC_I386_GPFLT
Application Specific Information:
dyld: launch, loading dependent libraries
/Applications/Adobe Photoshop CC 2014/Adobe Photoshop CC 2014.app/Contents/MacOS/Adobe Photoshop CC 2014
Thread 0 Crashed:
0 dyld 0x00007fff602a8f00 dyld::setNewProgramVars(ProgramVars const&) + 71
1 dyld 0x00007fff602b38de ImageLoaderMachO::setupLazyPointerHandler(ImageLoader::LinkContext const&) + 414
2 dyld 0x00007fff602b9947 ImageLoaderMachOCompressed::doBind(ImageLoader::LinkContext const&, bool) + 167
3 dyld 0x00007fff602b0090 ImageLoader::recursiveBind(ImageLoader::LinkContext const&, bool, bool) + 168
4 dyld 0x00007fff602af734 ImageLoader::link(ImageLoader::LinkContext const&, bool, bool, bool, ImageLoader::RPathChain const&) + 184
5 dyld 0x00007fff602a5be4 dyld::link(ImageLoader*, bool, bool, ImageLoader::RPathChain const&) + 166
6 dyld 0x00007fff602a6a87 dyld::_main(macho_header const*, unsigned long, int, char const**, char const**, char const**, unsigned long*) + 2370
7 dyld 0x00007fff602a2276 dyldbootstrap::start(macho_header const*, int, char const**, long, macho_header const*, unsigned long*) + 512
8 dyld 0x00007fff602a2036 _dyld_start + 54
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000001 rbx: 0x000000010239fbe8 rcx: 0x000104cf50000000 rdx: 0x0000000000000000
rdi: 0x0000000106c7c000 rsi: 0x00007fff602cb54a rbp: 0x00007fff5d8600c0 rsp: 0x00007fff5d8600c0
r8: 0x0000000000000000 r9: 0x0000000000000ab0 r10: 0x0000000102b79000 r11: 0x0000000000000216
r12: 0x000000010239f470 r13: 0x0000000000000002 r14: 0x00007fff602d9598 r15: 0x000000010239f4b8
rip: 0x00007fff602a8f00 rfl: 0x0000000000010206 cr2: 0x0000000106c7c020
Logical CPU: 1
Error Code: 0x00000000
Trap Number: 13
Binary Images:
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0x7fff96044000 - 0x7fff960c8fff com.apple.PerformanceAnalysis (1.0 - 1) <599AED3E-B689-3C40-8B91-93AD36C97658> /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/PerformanceAna lysis
0x7fff96124000 - 0x7fff961c6fff com.apple.Bluetooth (4.3.4 - 4.3.4f4) <A1120885-F31B-3C13-9B0D-2589F391CC7A> /System/Library/Frameworks/IOBluetooth.framework/Versions/A/IOBluetooth
0x7fff96206000 - 0x7fff96246ff7 libGLImage.dylib (11.1.2) <260A4BF3-DC45-369C-A0CD-B667F9D17179> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib
0x7fff96247000 - 0x7fff96247fff com.apple.quartzframework (1.5 - 1.5) <26C982A3-2FC3-3F50-B5F4-3C545C3BAC10> /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz
0x7fff96248000 - 0x7fff9652fffb com.apple.CoreServices.CarbonCore (1108.6 - 1108.6) <8953580E-7857-33B2-AA64-98296830D3A8> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framew ork/Versions/A/CarbonCore
0x7fff966b9000 - 0x7fff968c6ff3 com.apple.CFNetwork (720.3.13 - 720.3.13) <69E15385-5784-3912-88F6-03B16F1C1A5C> /System/Library/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
0x7fff968c7000 - 0x7fff968caff7 com.apple.AppleSystemInfo (3.1.5 - 3.1.5) <BCC15965-7869-34F4-9019-9D0A41DD6AFF> /System/Library/PrivateFrameworks/AppleSystemInfo.framework/Versions/A/AppleSystemInfo
0x7fff9695e000 - 0x7fff9698efff libsystem_m.dylib (3086.1) <1E12AB45-6D96-36D0-A226-F24D9FB0D9D6> /usr/lib/system/libsystem_m.dylib
0x7fff9698f000 - 0x7fff969d5ff7 libFontRegistry.dylib (134.1) <CE41D8C2-BEED-345C-BC4F-3775CC06C672> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framew ork/Versions/A/Resources/libFontRegistry.dylib
0x7fff969e6000 - 0x7fff969e6ff7 libunc.dylib (29) <5676F7EA-C1DF-329F-B006-D2C3022B7D70> /usr/lib/system/libunc.dylib
0x7fff969e7000 - 0x7fff96a10ffb libxslt.1.dylib (13) <AED1143F-B848-3E73-81ED-71356F25F084> /usr/lib/libxslt.1.dylib
0x7fff96a11000 - 0x7fff96a11fff com.apple.Accelerate.vecLib (3.10 - vecLib 3.10) <9D749502-A228-3BF1-B52F-A182DEEB2C4D> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/vecLib
0x7fff96a2c000 - 0x7fff96a2cfff libOpenScriptingUtil.dylib (162.1) <E0605012-0DDB-3150-8FD0-699376FA3CD0> /usr/lib/libOpenScriptingUtil.dylib
0x7fff96e17000 - 0x7fff96e22ff7 libkxld.dylib (2782.20.48) <28EF8328-E3E2-336A-974B-FB1BF119D55A> /usr/lib/system/libkxld.dylib
0x7fff96e55000 - 0x7fff96f85fff com.apple.UIFoundation (1.0 - 1) <466BDFA8-0B9F-3AB0-989D-F9779422926A> /System/Library/PrivateFrameworks/UIFoundation.framework/Versions/A/UIFoundation
0x7fff96f86000 - 0x7fff9706afff libcrypto.0.9.8.dylib (52.20.2) <977DA067-2588-3BF8-A7B2-F08FC6E9088F> /usr/lib/libcrypto.0.9.8.dylib
0x7fff9706b000 - 0x7fff97096fff libc++abi.dylib (125) <88A22A0F-87C6-3002-BFBA-AC0F2808B8B9> /usr/lib/libc++abi.dylib
0x7fff970be000 - 0x7fff971cdff3 com.apple.desktopservices (1.9.3 - 1.9.3) <FEE11342-5BC4-37A7-8169-DA48BE17B9C9> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopService sPriv
0x7fff971ce000 - 0x7fff971d3fff com.apple.DiskArbitration (2.6 - 2.6) <0DFF4D9B-2AC3-3B82-B5C5-30F4EFBD2DB9> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x7fff971d7000 - 0x7fff971defff com.apple.network.statistics.framework (1.2 - 1) <61B311D1-7F15-35B3-80D4-99B8BE90ACD9> /System/Library/PrivateFrameworks/NetworkStatistics.framework/Versions/A/NetworkStatistic s
0x7fff971df000 - 0x7fff9723cfff com.apple.QuickLookFramework (5.0 - 675.42) <A9B7668D-60EF-35B2-9ACB-0E68DE335B15> /System/Library/Frameworks/QuickLook.framework/Versions/A/QuickLook
0x7fff9723d000 - 0x7fff972c9ff7 libsystem_c.dylib (1044.10.1) <86FBED7A-F2C8-3591-AD6F-486DD57E6B6A> /usr/lib/system/libsystem_c.dylib
0x7fff972e9000 - 0x7fff97303ff7 libextension.dylib (55.2) <3BB019CA-199A-36AC-AA22-14B562138545> /usr/lib/libextension.dylib
0x7fff97308000 - 0x7fff9746fffb com.apple.audio.toolbox.AudioToolbox (1.12 - 1.12) <5678FC94-456A-3F5F-BA9A-10EB6E462997> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x7fff97470000 - 0x7fff97999fff com.apple.QuartzComposer (5.1 - 332) <BCEDA75A-684E-34A7-8204-65E0ECB760B2> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzComposer.framewor k/Versions/A/QuartzComposer
0x7fff97af6000 - 0x7fff97afefff libMatch.1.dylib (24) <C917279D-33C2-38A8-9BDD-18F3B24E6FBD> /usr/lib/libMatch.1.dylib
0x7fff97caa000 - 0x7fff97d51fff com.apple.PDFKit (3.1 - 3.1) <717B6DB9-4C81-3326-AFB7-6B003FBF1311> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/PDFKit.framework/Versio ns/A/PDFKit
0x7fff97d52000 - 0x7fff97d6cff3 com.apple.Ubiquity (1.3 - 313) <DF56A657-CC6E-3BE2-86A0-71F07127724C> /System/Library/PrivateFrameworks/Ubiquity.framework/Versions/A/Ubiquity
0x7fff97d6d000 - 0x7fff97d7aff7 libbz2.1.0.dylib (36) <2DF83FBC-5C08-39E1-94F5-C28653791B5F> /usr/lib/libbz2.1.0.dylib
0x7fff97eab000 - 0x7fff97ecfff7 com.apple.Sharing (328.16 - 328.16) <F96C7040-5FAF-3BC6-AE1E-5BF9CBE786C4> /System/Library/PrivateFrameworks/Sharing.framework/Versions/A/Sharing
0x7fff97ed0000 - 0x7fff97edbfff libcommonCrypto.dylib (60061) <D381EBC6-69D8-31D3-8084-5A80A32CB748> /usr/lib/system/libcommonCrypto.dylib
0x7fff97ee9000 - 0x7fff97f11fff libxpc.dylib (559.20.9) <D35D0DB2-D7BD-3BE4-8378-062BFE545E1D> /usr/lib/system/libxpc.dylib
0x7fff97f12000 - 0x7fff980f7ff7 libicucore.A.dylib (531.48) <3CD34752-B1F9-31D2-865D-B5B0F0BE3111> /usr/lib/libicucore.A.dylib
0x7fff98105000 - 0x7fff98109fff libCoreVMClient.dylib (79.1) <201EF6DF-5074-3CB7-A361-398CF957A264> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClient.dylib
0x7fff9810a000 - 0x7fff982baff3 com.apple.QuartzCore (1.10 - 361.18) <ACA61D8F-9535-3141-8FDD-AC3EF6BF0806> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x7fff982bb000 - 0x7fff98692fe7 com.apple.CoreAUC (211.1.0 - 211.1.0) <12645629-E065-388E-A6B5-094A240578CE> /System/Library/PrivateFrameworks/CoreAUC.framework/Versions/A/CoreAUC
0x7fff986bc000 - 0x7fff986c5fff libGFXShared.dylib (11.1.2) <0BAF2EA8-3BC4-3BF4-ABB6-A6E0A1F3F6A5> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.dylib
0x7fff986c6000 - 0x7fff986cefff libsystem_platform.dylib (63) <64E34079-D712-3D66-9CE2-418624A5C040> /usr/lib/system/libsystem_platform.dylib
0x7fff98981000 - 0x7fff989edfff com.apple.framework.CoreWLAN (5.0 - 500.35.2) <5E228544-77A9-3AA5-8355-E8F6626F50E7> /System/Library/Frameworks/CoreWLAN.framework/Versions/A/CoreWLAN
0x7fff98a0a000 - 0x7fff98a64ff7 com.apple.LanguageModeling (1.0 - 1) <ACA93FE0-A0E3-333E-AE3C-8EB7DE5F362F> /System/Library/PrivateFrameworks/LanguageModeling.framework/Versions/A/LanguageModeling
0x7fff98a6c000 - 0x7fff98a6dff7 libsystem_blocks.dylib (65) <9615D10A-FCA7-3BE4-AA1A-1B195DACE1A1> /usr/lib/system/libsystem_blocks.dylib
0x7fff98a6e000 - 0x7fff98a74fff com.apple.speech.recognition.framework (5.0.9 - 5.0.9) <BB2D573F-0A01-379F-A2BA-3C454EDCB111> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.frame work/Versions/A/SpeechRecognition
0x7fff98a75000 - 0x7fff98a86fff libcmph.dylib (1) <46EC3997-DB5E-38AE-BBBB-A035A54AD3C0> /usr/lib/libcmph.dylib
0x7fff98abd000 - 0x7fff98ac8fff com.apple.AppSandbox (4.0 - 238.20.2) <BEFAB7F2-B189-391B-9B2D-FFF3EE2B77B6> /System/Library/PrivateFrameworks/AppSandbox.framework/Versions/A/AppSandbox
0x7fff98ac9000 - 0x7fff98acbfff libRadiance.dylib (1237) <9B048776-53BB-3947-8ECE-9DDA804C86B2> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.dylib
0x7fff98acd000 - 0x7fff98ad8fff libGL.dylib (11.1.2) <BF99CC65-215A-3C7D-87D7-3F7EE6E9B3DD> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x7fff98ae1000 - 0x7fff98bd1fef libJP2.dylib (1237) <A24C99BF-2360-343F-BCA1-F044E78EA0DE> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib
0x7fff98bf6000 - 0x7fff98c55fff com.apple.AE (681.2 - 681.2) <181B3B06-2DC6-3E4D-B44A-2551C5E9CF6F> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.framework/Vers ions/A/AE
0x7fff98d80000 - 0x7fff98d83ff7 com.apple.Mangrove (1.0 - 1) <6326024D-5C8D-3F59-9468-ACA1E01BC70C> /System/Library/PrivateFrameworks/Mangrove.framework/Versions/A/Mangrove
0x7fff98d84000 - 0x7fff98d9dff7 com.apple.CFOpenDirectory (10.10 - 187) <790ED527-EFD2-3EA6-8C97-A8C04E96EBA7> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpenDirectory. framework/Versions/A/CFOpenDirectory
0x7fff98de7000 - 0x7fff98fe146f libobjc.A.dylib (647) <759E155D-BC42-3D4E-869B-6F57D477177C> /usr/lib/libobjc.A.dylib
0x7fff98fe2000 - 0x7fff99033fff com.apple.audio.CoreAudio (4.3.0 - 4.3.0) <450293F7-DAE7-3DD0-8F7C-71FC2FD72627> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x7fff99034000 - 0x7fff9904aff7 com.apple.CoreMediaAuthoring (2.2 - 951) <C3E7D4C1-400D-34FA-9FE1-8C68C03CE969> /System/Library/PrivateFrameworks/CoreMediaAuthoring.framework/Versions/A/CoreMediaAuthor ing
0x7fff9904b000 - 0x7fff9904efff com.apple.help (1.3.3 - 46) <CA4541F4-CEF5-355C-8F1F-EA65DC1B400F> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions /A/Help
0x7fff9904f000 - 0x7fff99069ff7 liblzma.5.dylib (7) <1D03E875-A7C0-3028-814C-3C27F7B7C079> /usr/lib/liblzma.5.dylib
0x7fff9906a000 - 0x7fff9906aff7 libkeymgr.dylib (28) <77845842-DE70-3CC5-BD01-C3D14227CED5> /usr/lib/system/libkeymgr.dylib
0x7fff990b7000 - 0x7fff991fbff7 com.apple.QTKit (7.7.3 - 2890) <EA6DCA1E-CBAB-328F-B230-1F9B9104E110> /System/Library/Frameworks/QTKit.framework/Versions/A/QTKit
0x7fff991fc000 - 0x7fff99204fff libsystem_dnssd.dylib (561.1.1) <62B70ECA-E40D-3C63-896E-7F00EC386DDB> /usr/lib/system/libsystem_dnssd.dylib
0x7fff9925e000 - 0x7fff99283fff libPng.dylib (1237) <F5652650-87ED-3D53-9E59-A897DFA41DD0> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
0x7fff99305000 - 0x7fff99308fff com.apple.IOSurface (97.4 - 97.4) <AE11CFBC-4D46-30F3-BEEC-4C8131079391> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
0x7fff9933d000 - 0x7fff99391fff libc++.1.dylib (120) <1B9530FD-989B-3174-BB1C-BDC159501710> /usr/lib/libc++.1.dylib
0x7fff99392000 - 0x7fff995fcff7 com.apple.imageKit (2.6.1 - 848) <CBCF1292-3DC5-3A1F-A333-AAE462BBB3F3> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/ImageKit.framework/Vers ions/A/ImageKit
0x7fff995fd000 - 0x7fff9972fff7 com.apple.MediaControlSender (2.0 - 215.18) <86E901A7-64C3-3D2C-BBD4-E385405831D3> /System/Library/PrivateFrameworks/MediaControlSender.framework/Versions/A/MediaControlSen der
0x7fff99755000 - 0x7fff99772ffb libresolv.9.dylib (57) <26B38E61-298A-3C3A-82C1-3B5E98AD5E29> /usr/lib/libresolv.9.dylib
0x7fff99773000 - 0x7fff9977cff7 libsystem_notify.dylib (133.1.1) <61147800-F320-3DAA-850C-BADF33855F29> /usr/lib/system/libsystem_notify.dylib
0x7fff9977d000 - 0x7fff99a98fcf com.apple.vImage (8.0 - 8.0) <1183FE6A-FDB6-3B3B-928D-50C7909F2308> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Ve rsions/A/vImage
0x7fff99a99000 - 0x7fff99a9eff7 libmacho.dylib (862) <126CA2ED-DE91-308F-8881-B9DAEC3C63B6> /usr/lib/system/libmacho.dylib
0x7fff99a9f000 - 0x7fff9a2dbfe3 com.apple.CoreGraphics (1.600.0 - 779.11) <DC15AADD-387C-348E-84F0-1C8BAAB1B567> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
0x7fff9a39c000 - 0x7fff9a3b5ffb com.apple.openscripting (1.4 - 162.1) <E6B42781-A556-355A-8A49-82A8D2B347FF> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework /Versions/A/OpenScripting
0x7fff9a3b6000 - 0x7fff9a3c2ff7 com.apple.OpenDirectory (10.10 - 187) <1E07769D-68DE-3BF2-8E9E-A1E98BF70D1B> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
0x7fff9a3c3000 - 0x7fff9a3c9ff7 com.apple.XPCService (2.0 - 1) <AA4A5393-1F5D-3465-A417-0414B95DC052> /System/Library/PrivateFrameworks/XPCService.framework/Versions/A/XPCService
0x7fff9a407000 - 0x7fff9a54dfef libsqlite3.dylib (168) <8B78BED1-7B9B-3943-80DC-0871015AEAC4> /usr/lib/libsqlite3.dylib
0x7fff9a54e000 - 0x7fff9a557fff com.apple.DisplayServicesFW (2.9 - 372.1) <30E61754-D83C-330A-AE60-533F27BEBFF5> /System/Library/PrivateFrameworks/DisplayServices.framework/Versions/A/DisplayServices
0x7fff9aeb6000 - 0x7fff9b3a6fff com.apple.MediaToolbox (1.0 - 1562.235) <9813E9A6-5BD6-3E56-9D20-0023703D5096> /System/Library/Frameworks/MediaToolbox.framework/Versions/A/MediaToolbox
0x7fff9b3a9000 - 0x7fff9b3b8fff com.apple.LangAnalysis (1.7.0 - 1.7.0) <D1E527E4-C561-352F-9457-E8C50232793C> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalys is.framework/Versions/A/LangAnalysis
0x7fff9b3b9000 - 0x7fff9b3ceff7 com.apple.AppContainer (4.0 - 238.20.2) <2AA2EF49-9F38-31F6-8B08-8CC7C26F57F3> /System/Library/PrivateFrameworks/AppContainer.framework/Versions/A/AppContainer
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 5409
thread_create: 1
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=327.8M resident=215.7M(66%) swapped_out_or_unallocated=112.1M(34%)
Writable regions: Total=18.2M written=1216K(7%) resident=1360K(7%) swapped_out=0K(0%) unallocated=16.9M(93%)
REGION TYPE VIRTUAL
=========== =======
STACK GUARD 56.0M
Stack 8192K
VM_ALLOCATE 8K
__DATA 37.7M
__IMAGE 528K
__LINKEDIT 81.9M
__TEXT 245.9M
__UNICODE 552K
shared memory 4K
=========== =======
TOTAL 430.6M
Model: iMac15,1, BootROM IM151.0207.B01, 4 processors, Intel Core i5, 3.5 GHz, 32 GB, SMC 2.22f16
Graphics: AMD Radeon R9 M290X, AMD Radeon R9 M290X, PCIe, 2048 MB
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x859B, 0x43543130323436344246313630422E433136
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x859B, 0x43543130323436344246313630422E433136
Memory Module: BANK 0/DIMM1, 8 GB, DDR3, 1600 MHz, 0x859B, 0x43543130323436344246313630422E433136
Memory Module: BANK 1/DIMM1, 8 GB, DDR3, 1600 MHz, 0x859B, 0x43543130323436344246313630422E433136
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x142), Broadcom BCM43xx 1.0 (7.15.166.24.3)
Bluetooth: Version 4.3.4f4 15601, 3 services, 27 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Serial ATA Device: APPLE SSD SM1024F, 1 TB
USB Device: d2 Quadra USB 3.0
USB Device: Backup+ Desk
USB Device: Keyboard Hub
USB Device: Apple Keyboard
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: FaceTime HD Camera (Built-in)
Thunderbolt Bus: iMac, Apple Inc., 26.1Actually the OS crashed because it can't load the Photoshop binaries - which indicates that the OS or the Photoshop binaries are corrupt on disk.
Make sure you have a backup of the disk, then uninstall and reinstall Photoshop. If that doesn't solve it, then you may need to wipe the disk and reinstall the OS as well. -
Adobe Creative Cloud crashes immediately on launch, won't run on a new iMac 5K / Yosemite.
Adobe Creative Cloud installer (/Applications/Utilities/Adobe Creative Cloud/ACC/Creative Cloud.app) crashes immediately on launch, so I can't install CC on a new iMac 5K running Yosemite. Launching the app to fetch the rest of the CC programs crashes, saying "Creative Cloud quit unexpectedly."
I have an old CS3 Photoshop install, a newish Lightroom install, and now I need to install Premiere from my work Adobe ID. I think this may be the crux of the problem. If the CC Cleaner app worked as advertised, I could wipe the old Photoshop install and just use the new CC Photoshop and everything would be cool, but the CC Cleaner doesn't work. It looks like it works, but the problem persists. In fact, Adobe support told me via twitter that Adobe's installer basically doesn't work on migrated Macs (new Macs where old data has been set up from backups). They called it an OS conflict, but I pointed out that everything else works, so it's pretty much Adobe's conflict.
It seems like a permissions issue, and Adobe thinks it's a permissions issue blocking the ACC applet, yet I've repaired HD permissions and did Disk Repair, run Adobe's CC Cleaner multiple times, attempted to install CC in another admin account on the machine, attempted to install CC from Root, and repeated all this after reinstalling OS X via rebooting with Cmd+R, always end with the same result: Creative Cloud quit unexpectedly.
They also suggested I install on a clean disk, one that hasn't been migrated. To do that, I supposed I have to bring it back to Apple, since I have neither a Yosemite install disc, nor a drive to put one in.
I found an article called "CC applications close immediately after launch" but this tip doesn't work because Creative Cloud applet is the app I can't launch.
https://helpx.adobe.com/photoshop/kb/cc-applications-crash-immediately-launch.html
They sound like they're trying to help, but the responses sound like utter BS, and, like the support website, i'm going around in circles. I'm sure I'm not the only person who's had this problem, right? RIGHT?? I'm sure the answer is buried here someplace...
Thanks in advance!There doesn't seem to be an uninstaller for CS3, and I've tried the CC Cleaner tool several times. It doesn't work and it is not correctly documented anywhere. For example, there is no log file at "/Users/[user name]/Adobe Creative Cloud Cleaner Tool.log" as one of the Adobe pages states. For example, there is no log file at "/Users/[user name]/Adobe Creative Cloud Cleaner Tool.log" so I can't find any success or error states of the tool.
There is a log file at "/Users/[me]/Library/Logs/ACC.log." Would there be anything in there that could shine light on install issues vs. uninstall issues?
Regardless, running Cleaner and then attempting to install ACC repeatedly leads to the error "Creative Cloud quit unexpectedly" upon launching it or rebooting (which launches it automatically). I've been trying various things for weeks to no avail yet. -
New iMac wireless internet crashes repeatedly -- why?
Just set up the following wireless LAN: Netgear WGT624v3 wireless router as access point between a broadband cable modem, a new 27" iMac, a PowerBook G4, and a Canon wireless printer. Everything works great except for one thing: whenever I'm trying to use the internet on the new iMac, my internet connection crashes and I have to manually reset the modem and router. This happens when downloading a file even as small as 2 Mb. As you can imagine, this has become incredibly irritating, as none of us can get anything done on our new computer without me having to come over and flip a switch on the power strip to repeatedly reset the internet connection.
The Netgear router is about as old as the PowerBook (3+ years)--I see it's listed "EOL" (end-of-life) on the Netgear website, and I'm wondering if it may not be powerful enough to handle the new iMac? That's the only thing I can think of, since using the internet with the PowerBook causes no problems at all. I don't understand the subtleties of Airport v. Airport Extreme, 802.11b, g, n or whatever, to figure this out on my own.
Anyone had a similar problem and/or can confirm that the router is the culprit before I needlessly spend money on a new one?Some things you can try, if you haven't already:
-Make sure you don't have any cordless phone base stations operating near your router.
-Are any other electrical appliances (like microwave ovens or fluorescent bulbs) operating when your wireless connection fails?
-Power down the router and the iMac, then restart each.
-Change the channel your router uses to broadcast its signal. You should be able to do this from the web browser interface most routers support.
-Check Netgear's support website for firmware updates. Some routers can be commanded to check this from the web browser interface.
Message was edited by: inandoutofgrace -
Photoshop CS6 keeps crashing. I am using a brand new IMAC, I have 16GB RAM recently updated as it was running slow with 8GB and lots of hardrive space. When it crashes, i lose all my presents and it changes my preferences, it also fails to save or produce a recovered file despite settings asking it to do so every 5 mins now. When i try to report the problem, it says it has found an issue and gives me a link to a solution....but wont let me click on the link.... PLEASE HELP! It's killing my productivity.
If the crash started right after you added RAM, it could be a bad Ram dimm. You can try this - change the amount of RAM in Photoshop to 4G, this should stop Photoshop from using the higher ram. If it doesn't crash, it's probably the ram. Or run a diagnostic app. You don't say when it crashes, what you're doing when it crashes - it there a pattern? Did it ever work on this computer? Did it work on your previous computer? Without a lot of data, it could be related to the new computer... What OS version? Did you recently update it? Have you updated Photoshop to the most recent update?
Do you have any plug-ins loaded? Try restarting Photoshop, and immediately press & hold the shfit key to turn off plug-ins. -
Brand new imac 27" keeps crashing. I'm running 10.9.2 with all software up to date. It will crash on file tranfers to/from/between external drives, web browsing, word processing, video editing, and even while idling. It used to crash every 15 minutes when I first got it but I reformatted and reinstalled all software. Now it it still crashing albeit less often. This is extremely frustrating because I have no idea what I can do to prevent it from happening!
Any ideas/help would be greatly appreciated.Hmm thanks for the input. Alright. I uninstalled Avast. Was good for an hour or so. I was doing some file browsing and crashed again. Got this message.
Anonymous UUID:
E3F1F825-B183-F89A-2DD4-2B2D80C38E2A
Wed Mar 19 22:17:53 2014
panic(cpu 0 caller 0xffffff8010edbe2e): Kernel trap at 0xffffff8010e340d5, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0x0000000000000008, CR3: 0x0000000013b1b000, CR4: 0x00000000001606e0
RAX: 0x0000000000000000, RBX: 0xffffff80114d2ab8, RCX: 0xffffff804e99d7a4, RDX: 0xffffff80114ca830
RSP: 0xffffff838ecb7d90, RBP: 0xffffff838ecb7dc0, RSI: 0xffffff80114cafb0, RDI: 0x000000000000002e
R8: 0x0000000000000000, R9: 0x00000000009895b4, R10: 0xffffff83a0570000, R11: 0x0000000000000000
R12: 0x0000000000000005, R13: 0x0000000000000001, R14: 0xffffff80529d6b20, R15: 0xffffff80114ca4e8
RFL: 0x0000000000010083, RIP: 0xffffff8010e340d5, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0x0000000000000008, Error code: 0x0000000000000002, Fault CPU: 0x0
Backtrace (CPU 0), Frame : Return Address
0xffffff838ecb7a20 : 0xffffff8010e22fa9
0xffffff838ecb7aa0 : 0xffffff8010edbe2e
0xffffff838ecb7c70 : 0xffffff8010ef3326
0xffffff838ecb7c90 : 0xffffff8010e340d5
0xffffff838ecb7dc0 : 0xffffff8010e337d5
0xffffff838ecb7e10 : 0xffffff8010e336ab
0xffffff838ecb7e40 : 0xffffff8010e4c160
0xffffff838ecb7f10 : 0xffffff8010ecf359
0xffffff838ecb7f50 : 0xffffff8010ee1ea6
0xffffff838ecb7f80 : 0xffffff8010edb3ef
0xffffff838ecb7fd0 : 0xffffff8010ef34e9
0xffffff83a0573f50 : 0xffffff8010e375ba
0xffffff83a0573f90 : 0xffffff8010e37908
0xffffff83a0573fb0 : 0xffffff8010ed6ff7
BSD process name corresponding to current thread: kernel_task
Mac OS version:
13C64
Kernel version:
Darwin Kernel Version 13.1.0: Thu Jan 16 19:40:37 PST 2014; root:xnu-2422.90.20~2/RELEASE_X86_64
Kernel UUID: 9FEA8EDC-B629-3ED2-A1A3-6521A1885953
Kernel slide:
0x0000000010c00000
Kernel text base: 0xffffff8010e00000
System model name: iMac14,2 (Mac-27ADBB7B4CEE8E61)
System uptime in nanoseconds: 7766525033947
last loaded kext at 4622165777838: com.blackmagic-design.desktopvideo.iokit.framebufferdriver
9.9. (addr 0xffffff7f93478000, size 20480)
last unloaded kext at 4682598356442: com.apple.driver.AppleIntelMCEReporter
104 (addr 0xffffff7f93470000, size 32768)
loaded kexts:
com.nvidia.CUDA
1.1.0
com.apple.filesystems.autofs
3.0
com.apple.driver.AppleHWSensor
1.9.5d0
com.apple.iokit.IOBluetoothSerialManager
4.2.3f10
com.apple.driver.AudioAUUC
1.60
com.apple.driver.AppleMikeyHIDDriver
124
com.apple.driver.AGPM
100.14.15
com.apple.driver.ApplePlatformEnabler
2.0.9d1
com.apple.driver.X86PlatformShim
1.0.0
com.apple.iokit.IOUserEthernet
1.0.0d1
com.apple.driver.AppleHDA
2.6.0f1
com.apple.driver.AppleMikeyDriver
2.6.0f1
com.apple.driver.AppleIntelHD5000Graphics
8.2.4
com.apple.Dont_Steal_Mac_OS_X
7.0.0
com.apple.driver.AppleUpstreamUserClient
3.5.13
com.apple.driver.AppleBacklight
170.3.5
com.apple.driver.AppleHWAccess
1
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport
4.2.3f10
com.apple.driver.AppleMCCSControl
1.1.12
com.apple.driver.AppleThunderboltIP
1.1.2
com.apple.driver.AppleLPC
1.7.0
com.apple.driver.AppleIntelFramebufferAzul
8.2.4
com.apple.GeForce
8.2.4
com.apple.driver.AppleSMCLMU
2.0.4d1
com.apple.driver.Oxford_Semi
3.4.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless
1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib
1.0.0d1
com.apple.BootCache
35
com.apple.driver.AppleUSBHub
666.4.0
com.apple.driver.XsanFilter
404
com.apple.iokit.IOAHCIBlockStorage
2.5.1
com.apple.driver.AppleFWOHCI
4.9.9
com.apple.driver.AirPort.Brcm4360
831.21.63
com.apple.driver.AppleSDXC
1.5.2
com.apple.iokit.AppleBCM5701Ethernet
3.8.1b2
com.apple.driver.AppleAHCIPort
3.0.0
com.apple.driver.AppleUSBXHCI
670.4.0
com.apple.driver.AppleRTC
2.0
com.apple.driver.AppleACPIButtons
2.0
com.apple.driver.AppleHPET
1.8
com.apple.driver.AppleSMBIOS
2.1
com.apple.driver.AppleACPIEC
2.0
com.apple.driver.AppleAPIC
1.7
com.apple.nke.applicationfirewall
153
com.apple.security.quarantine
3
com.apple.kext.triggers
1.0
com.apple.iokit.IOSerialFamily
10.0.7
com.apple.driver.DspFuncLib
2.6.0f1
com.apple.vecLib.kext
1.0.0
com.apple.iokit.IOAudioFamily
1.9.5fc2
com.apple.kext.OSvKernDSPLib
1.14
com.apple.iokit.IOBluetoothFamily
4.2.3f10
com.apple.iokit.IOSurface
91
com.apple.driver.AppleBacklightExpert
1.0.4
com.apple.iokit.IOFireWireIP
2.2.6
com.apple.iokit.IOBluetoothHostControllerUSBTransport
4.2.3f10
com.apple.driver.AppleSMBusController
1.0.11d1
com.apple.driver.X86PlatformPlugin
1.0.0
com.apple.driver.AppleThunderboltEDMSink
2.1.3
com.apple.driver.AppleHDAController
2.6.0f1
com.apple.iokit.IOHDAFamily
2.6.0f1
com.apple.driver.IOPlatformPluginFamily
5.7.0d10
com.apple.driver.AppleSMBusPCI
1.0.12d1
com.apple.AppleGraphicsDeviceControl
3.4.35
com.apple.iokit.IOAcceleratorFamily2
98.14
com.apple.iokit.IOAcceleratorFamily
98.14
com.apple.driver.AppleSMC
3.1.8
com.apple.nvidia.driver.NVDAGK100Hal
8.2.4
com.apple.nvidia.driver.NVDAResman
8.2.4
com.apple.iokit.IONDRVSupport
2.4.1
com.apple.iokit.IOGraphicsFamily
2.4.1
com.apple.iokit.IOUSBHIDDriver
660.4.0
com.apple.iokit.IOUSBMassStorageClass
3.6.0
com.apple.driver.AppleUSBMergeNub
650.4.0
com.apple.driver.AppleUSBComposite
656.4.1
com.apple.iokit.IOFireWireSerialBusProtocolTransport
2.5.1
com.apple.iokit.IOFireWireSBP2
4.2.6
com.apple.driver.AppleThunderboltDPOutAdapter
3.1.7
com.apple.driver.AppleThunderboltDPInAdapter
3.1.7
com.apple.driver.AppleThunderboltDPAdapterFamily
3.1.7
com.apple.driver.AppleThunderboltPCIUpAdapter
1.4.5
com.apple.driver.AppleThunderboltPCIDownAdapter
1.4.5
com.apple.iokit.IOUSBUserClient
660.4.2
com.apple.iokit.IOSCSIBlockCommandsDevice
3.6.6
com.apple.iokit.IOSCSIArchitectureModelFamily
3.6.6
com.apple.iokit.IOFireWireFamily
4.5.5
com.apple.driver.AppleThunderboltNHI
2.0.1
com.apple.iokit.IOThunderboltFamily
3.2.7
com.apple.iokit.IO80211Family
630.35
com.apple.iokit.IOEthernetAVBController
1.0.3b4
com.apple.driver.mDNSOffloadUserClient
1.0.1b5
com.apple.iokit.IONetworkingFamily
3.2
com.apple.iokit.IOAHCIFamily
2.6.5
com.apple.iokit.IOUSBFamily
675.4.0
com.apple.driver.AppleEFINVRAM
2.0
com.apple.driver.AppleEFIRuntime
2.0
com.apple.iokit.IOHIDFamily
2.0.0
com.apple.iokit.IOSMBusFamily
1.1
com.apple.security.sandbox
278.11
com.apple.kext.AppleMatch
1.0.0d1
com.apple.security.TMSafetyNet
7
com.apple.driver.AppleKeyStore
2
com.apple.driver.DiskImages
371.1
com.apple.iokit.IOStorageFamily
1.9
com.apple.iokit.IOReportFamily
23
com.apple.driver.AppleFDEKeyStore
28.30
com.apple.driver.AppleACPIPlatform
2.0
com.apple.iokit.IOPCIFamily
2.9
com.apple.iokit.IOACPIFamily
1.4
com.apple.kec.corecrypto
1.0
com.apple.kec.pthread
1
Model: iMac14,2, BootROM IM142.0118.B00, 4 processors, Intel Core i7, 3.5 GHz, 32 GB, SMC 2.15f2
Graphics: NVIDIA GeForce GTX 780M, NVIDIA GeForce GTX 780M, PCIe, 4096 MB
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3831554738454655352D474E4C2D46
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3831554738454655352D474E4C2D46
Memory Module: BANK 0/DIMM1, 8 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3831554738454655352D474E4C2D46
Memory Module: BANK 1/DIMM1, 8 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3831554738454655352D474E4C2D46
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x111), Broadcom BCM43xx 1.0 (6.30.223.154.63)
Bluetooth: Version 4.2.3f10 13477, 3 services, 23 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Network Service: Wi-Fi, AirPort, en1
PCI Card: pci11c1,5901, IEEE 1394 Open HCI, Thunderbolt@195,0,0
Serial ATA Device: APPLE HDD ST1000DM003, 1 TB
USB Device: USB3.0 Hub
USB Device: USB3.0 Hub
USB Device: FreeAgent GoFlex
USB Device: FreeAgent GoFlex
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: FaceTime HD Camera (Built-in)
USB Device: USB2.0 Hub
USB Device: EPSON Artisan 730 Series
USB Device: USB2.0 Hub
USB Device: Microsoft Basic Optical Mouse v2.0
USB Device: Wired Keyboard 600
FireWire Device: eGo HDD, Iomega, Up to 800 Mb/sec
Thunderbolt Bus: iMac, Apple Inc., 23.10
Thunderbolt Device: Thunderbolt to FireWire Adapter, Apple Inc., 1, 5.6
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