New iMac Frequent Freezes

Please Help: I have a 6 week old new Intel Duo iMac and been getting frequent freezes that require hard restarts. It started when I tried to print a document into a PDF file. Then after 2 hard restarts I could not log IN into my account. AppleCare recommended reintalling OSX and archiving. My IT department did this because I am not allowed to have the OSX disks. However, after this, the problems continue. Sometimes when opening a new application. I ran DiskUtility and everything is fine. Can I be runing out of memory? I have 2GB of SDRAM... The whole problem started the same day I did the last security update...
Hardware Overview:
Machine Name: iMac
Machine Model: iMac4,1
CPU Type: Intel Core Duo
Number Of Cores: 2
CPU Speed: 2 GHz
L2 Cache (shared): 2 MB
Memory: 2 GB

Check these threads and if you still think it is hardware, there are lots of Intel Macs out there that are busted.
http://discussions.apple.com/thread.jspa?threadID=482370
http://discussions.apple.com/thread.jspa?threadID=480218
http://discussions.apple.com/thread.jspa?threadID=479141
http://discussions.apple.com/thread.jspa?threadID=479109
And there are more... Many people are spending numerous hrs tryin to fix this mess. For all (including me) it seems to work if you reinstall the system and avoid the last QT and Security updates. However, I still cant use Acrobat 7 because it freezes the iMac.

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    In order to provide any help we need to understand a little bit more about the problem you are experiencing.
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  • New imac intel freezing

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    Dear All:
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    Message was edited by: ThirdMarioBro

    My suggestion with a new Mac that is having those problems is to take it back to the Apple Store and ask them to fix it. Beside allowing them to solve the problem that will also give them the chance to document the problem with your Mac just in case it should happen again.
    |___________________
    Allan

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  • New iMac keeps freezing / crashing

    My new iMac, which was absolutely fine for several months after I bought it last Autumn, is getting to the point of being almost unusable.
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  • New iMac Maya freeze

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    2) check "was it updated correctly?"
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    4) or how I can restore original firmware?
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    SMC Version: 1.20f4
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    Device ID: 0x9583
    Revision ID: 0x0000
    ROM Revision: 113-B2250F-219
    EFI Driver Version: 01.00.219
    Message was edited by: ahww

    I cannot help with your Maya problem as I have not tried to run it on an Intel machine yet but I may be able to help with some of your questions.
    ahww wrote:
    Also interesting How I can do:
    1) check "was the Firmware updated?"
    2) check "was it updated correctly?"
    3) how I can force update? (update againd even if it was)
    4) or how I can restore original firmware?{/quote}
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  • New iMac Frequent Crashing

    Hi --
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    Here's my crash report ... since posting I have been talking to Apple support, e went through a bunch of cache cleaning steps, which seemed to help some ... but then it started crashing again. Next stpes are to escalate and/or bring it in.
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    Anonymous UUID:       B76FE448-B04F-3E42-CABE-97C22BC7B76C 
    Thu May  1 22:57:09 2014
    panic(cpu 4 caller 0xffffff80138dbe7e): Kernel trap at 0xffffff7f947f662b, type 14=page fault, registers:
    CR0: 0x000000008001003b, CR2: 0x000000000000018f, CR3: 0x0000000016516000, CR4: 0x00000000001606e0
    RAX: 0xffffffffffffffff, RBX: 0xffffff8051732980, RCX: 0xffffff8013cacc30, RDX: 0x0000000000000000
    RSP: 0xffffff83c5c1bf20, RBP: 0xffffff83c5c1bf30, RSI: 0x0000000000000000, RDI: 0xffffff8051732980
    R8:  0xffffff839773d078, R9:  0x0000000000000000, R10: 0xffffff83c5c1be20, R11: 0x0000000000000d00
    R12: 0xffffff80518a3280, R13: 0xffffff80518806d0, R14: 0xffffff8051732980, R15: 0xffffff80518806f8
    RFL: 0x0000000000010282, RIP: 0xffffff7f947f662b, CS:  0x0000000000000008, SS:  0x0000000000000010
    Fault CR2: 0x000000000000018f, Error code: 0x0000000000000000, Fault CPU: 0x4
    Backtrace (CPU 4), Frame : Return Address
    0xffffff83c5c1bbb0 : 0xffffff8013822fa9
    0xffffff83c5c1bc30 : 0xffffff80138dbe7e
    0xffffff83c5c1be00 : 0xffffff80138f3376
    0xffffff83c5c1be20 : 0xffffff7f947f662b
    0xffffff83c5c1bf30 : 0xffffff8013caca9b
    0xffffff83c5c1bf80 : 0xffffff8013cacc47
    0xffffff83c5c1bfb0 : 0xffffff80138d7047
          Kernel Extensions in backtrace:
             com.apple.iokit.IOUSBFamily(675.4)[5C861553-BC5A-3979-A6B4-58C57879DD40]@0xffff ff7f947db000->0xffffff7f9483bfff
                dependency: com.apple.iokit.IOPCIFamily(2.9)[EDA75271-4E9D-34E7-A2C5-14F0C8817D37]@0xffffff 7f93eba000
    BSD process name corresponding to current thread: kernel_task
    Mac OS version:
    13C1021
    Kernel version:
    Darwin Kernel Version 13.1.0: Wed Apr  2 23:52:02 PDT 2014; root:xnu-2422.92.1~2/RELEASE_X86_64
    Kernel UUID: E9CF78E2-1E9F-3B6F-81A4-FEE6C6D0E4D5
    Kernel slide:     0x0000000013600000
    Kernel text base: 0xffffff8013800000
    System model name: iMac14,2 (Mac-27ADBB7B4CEE8E61)
    System uptime in nanoseconds: 5640622888913
    last loaded kext at 5140155282883: com.apple.driver.AppleUSBCDC          4.2.1b5 (addr 0xffffff7f95e6a000, size 20480)
    last unloaded kext at 5203528780928: com.apple.driver.AppleUSBCDC          4.2.1b5 (addr 0xffffff7f95e6a000, size 16384)
    loaded kexts:
    com.attotech.driver.ATTOiSCSI          3.4.1b1
    com.apple.filesystems.smbfs          2.0.1
    com.apple.driver.AppleBluetoothMultitouch          80.14
    com.apple.driver.AudioAUUC          1.60
    com.apple.driver.AppleHWSensor          1.9.5d0
    com.apple.filesystems.autofs          3.0
    com.apple.iokit.IOBluetoothSerialManager          4.2.3f10
    com.apple.driver.AppleMikeyHIDDriver          124
    com.apple.driver.AppleMikeyDriver          2.6.0f1
    com.apple.driver.AGPM          100.14.15
    com.apple.driver.ApplePlatformEnabler          2.0.9d1
    com.apple.driver.X86PlatformShim          1.0.0
    com.apple.driver.AppleHDA          2.6.0f1
    com.apple.iokit.IOUserEthernet          1.0.0d1
    com.apple.driver.AppleUpstreamUserClient          3.5.13
    com.apple.driver.AppleUSBDisplays          360.8.14
    com.apple.Dont_Steal_Mac_OS_X          7.0.0
    com.apple.driver.AppleHWAccess          1
    com.apple.GeForce          8.2.4
    com.apple.driver.AppleBacklight          170.3.5
    com.apple.driver.AppleLPC          1.7.0
    com.apple.driver.AppleThunderboltIP          1.1.2
    com.apple.driver.AppleMCCSControl          1.1.12
    com.apple.driver.AppleSMCLMU          2.0.4d1
    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport          4.2.3f10
    com.apple.driver.AppleIntelHD5000Graphics          8.2.4
    com.apple.driver.AppleIntelFramebufferAzul          8.2.4
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
    com.apple.BootCache          35
    com.apple.driver.AppleUSBHub          666.4.0
    com.apple.driver.XsanFilter          404
    com.apple.iokit.IOAHCIBlockStorage          2.5.1
    com.apple.driver.AppleSDXC          1.5.2
    com.apple.iokit.AppleBCM5701Ethernet          3.8.1b2
    com.apple.driver.AirPort.Brcm4360          831.21.63
    com.apple.driver.AppleAHCIPort          3.0.0
    com.apple.driver.AppleUSBXHCI          670.4.0
    com.apple.driver.AppleACPIButtons          2.0
    com.apple.driver.AppleRTC          2.0
    com.apple.driver.AppleHPET          1.8
    com.apple.driver.AppleSMBIOS          2.1
    com.apple.driver.AppleACPIEC          2.0
    com.apple.driver.AppleAPIC          1.7
    com.apple.nke.applicationfirewall          153
    com.apple.security.quarantine          3
    com.apple.driver.IOBluetoothHIDDriver          4.2.3f10
    com.apple.driver.AppleMultitouchDriver          245.13
    com.apple.kext.triggers          1.0
    com.apple.iokit.IOSerialFamily          10.0.7
    com.apple.driver.DspFuncLib          2.6.0f1
    com.apple.vecLib.kext          1.0.0
    com.apple.iokit.IOAudioFamily          1.9.5fc2
    com.apple.kext.OSvKernDSPLib          1.14
    com.apple.iokit.IOBluetoothFamily          4.2.3f10
    com.apple.iokit.IOSCSIArchitectureModelFamily          3.6.6
    com.apple.iokit.IOAcceleratorFamily          98.14
    com.apple.nvidia.driver.NVDAGK100Hal          8.2.4
    com.apple.nvidia.driver.NVDAResman          8.2.4
    com.apple.driver.AppleBacklightExpert          1.0.4
    com.apple.driver.AppleHDAController          2.6.0f1
    com.apple.iokit.IOHDAFamily          2.6.0f1
    com.apple.driver.AppleSMBusPCI          1.0.12d1
    com.apple.driver.X86PlatformPlugin          1.0.0
    com.apple.driver.IOPlatformPluginFamily          5.7.0d10
    com.apple.driver.AppleThunderboltEDMSink          2.1.3
    com.apple.driver.AppleSMBusController          1.0.11d1
    com.apple.driver.AppleSMC          3.1.8
    com.apple.iokit.IOBluetoothHostControllerUSBTransport          4.2.3f10
    com.apple.iokit.IOSurface          91
    com.apple.iokit.IONDRVSupport          2.4.1
    com.apple.AppleGraphicsDeviceControl          3.4.35
    com.apple.iokit.IOAcceleratorFamily2          98.14
    com.apple.iokit.IOGraphicsFamily          2.4.1
    com.apple.driver.AppleUSBHIDKeyboard          170.15
    com.apple.driver.AppleHIDKeyboard          170.15
    com.apple.iokit.IOUSBHIDDriver          660.4.0
    com.apple.driver.AppleThunderboltDPInAdapter          3.1.7
    com.apple.driver.AppleThunderboltDPOutAdapter          3.1.7
    com.apple.driver.AppleThunderboltDPAdapterFamily          3.1.7
    com.apple.driver.AppleThunderboltPCIDownAdapter          1.4.5
    com.apple.driver.AppleUSBMergeNub          650.4.0
    com.apple.driver.AppleUSBComposite          656.4.1
    com.apple.driver.CoreStorage          380
    com.apple.iokit.IOUSBUserClient          660.4.2
    com.apple.driver.AppleThunderboltNHI          2.0.1
    com.apple.iokit.IOThunderboltFamily          3.2.7
    com.apple.iokit.IOEthernetAVBController          1.0.3b4
    com.apple.iokit.IO80211Family          630.35
    com.apple.driver.mDNSOffloadUserClient          1.0.1b5
    com.apple.iokit.IONetworkingFamily          3.2
    com.apple.iokit.IOAHCIFamily          2.6.5
    com.apple.iokit.IOUSBFamily          675.4.0
    com.apple.driver.AppleEFINVRAM          2.0
    com.apple.iokit.IOHIDFamily          2.0.0
    com.apple.driver.AppleEFIRuntime          2.0
    com.apple.iokit.IOSMBusFamily          1.1
    com.apple.security.sandbox          278.11
    com.apple.kext.AppleMatch          1.0.0d1
    com.apple.security.TMSafetyNet          7
    com.apple.driver.AppleKeyStore          2
    com.apple.driver.DiskImages          371.1
    com.apple.iokit.IOStorageFamily          1.9
    com.apple.iokit.IOReportFamily          23
    com.apple.driver.AppleFDEKeyStore          28.30
    com.apple.driver.AppleACPIPlatform          2.0
    com.apple.iokit.IOPCIFamily          2.9
    com.apple.iokit.IOACPIFamily          1.4
    com.apple.kec.pthread          1
    com.apple.kec.corecrypto          1.0
    Model: iMac14,2, BootROM IM142.0118.B00, 4 processors, Intel Core i7, 3.5 GHz, 32 GB, SMC 2.15f2
    Graphics: NVIDIA GeForce GTX 780M, NVIDIA GeForce GTX 780M, PCIe, 4096 MB
    Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3831554738454655352D474E4C2D46
    Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3831554738454655352D474E4C2D46
    Memory Module: BANK 0/DIMM1, 8 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3831554738454655352D474E4C2D46
    Memory Module: BANK 1/DIMM1, 8 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3831554738454655352D474E4C2D46
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x111), Broadcom BCM43xx 1.0 (6.30.223.154.63)
    Bluetooth: Version 4.2.3f10 13477, 3 services, 23 devices, 1 incoming serial ports
    Network Service: Ethernet, Ethernet, en0
    Serial ATA Device: APPLE SSD SD0128F, 121.33 GB
    Serial ATA Device: APPLE HDD ST3000DM001, 3 TB
    USB Device: BRCM20702 Hub
    USB Device: Bluetooth USB Host Controller
    USB Device: FaceTime HD Camera (Built-in)
    USB Device: Keyboard Hub
    USB Device: Apple Keyboard
    USB Device: Hub
    USB Device: Apple Cinema HD Display
    USB Device: iPhone
    Thunderbolt Bus: iMac, Apple Inc., 23.10

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    Hi,
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  • My brand new iMac keeps freezing, how can I fix this?

    I have only had my iMac for about a month and it freezes all the time. I can move the mouse but can't click on a thing. Does anyone know any possible solutions?

    I have had this happen to me twice in the past week. Right now is the 2nd time. I  can't click on anything on my computer. I have tried with my Wacom tablet and even plugged in a mouse ( my normal one is bluetooth). The last time the only thing that worked was rebooting with the startup dics and running utilities, but it has only been a week and it has happened again. The catch is that the first time it happened I was running Snow Leopard, but I upgraded to Lion several days ago. What the heck is going on with my iMac and how can i fix it? Can I still use the startup disc that came with the computer even though I now have Lion?

  • Why does my brand new imac keep freezing up?

    I may only have several applications open and the computer will freeze up.  I can use the mouse and move it, but not click on anything. 

    Wow,
    I wonder why it is that when someone wants a real answer and experiences from users as to why an Apple product doesn't work, there is usually an iCult member who somes to the defense of Apple as if being a disciple of God :-) That's not a slander. It's meant to be part truth, part humor.
    Brody, your other answers are great and what I was wanting to hear about.  However, I can see you get too defensive about your favorite company.
    I'm not looking for a lecture on why Apple is so wonderful.  I sincerely want to know the things I should look out about when buying an iMac and to hear solutions to problems form users with issues.  I would not be so hesitate about buying an iMac if it weren't for my current issues with iTunes freezing and crashing on multiple computers, an iPhone4 that doesn't work in speakerphone mode, and an iPad coming dead on arrival (rare I understand).  I've been an electronics system designer for more decades than you might think, so I am not dumb about equipment.
    Now before anyone jumps to conclusions, I am not a proponent of Windows or any other specific competitive company.  Every product has its issues and advantages.  But let's get the fact right.  Apple is not the most valuable computer company on earth because of the "machines".  If they were, then they would own that market.  They don't.  They got to be so successful because of the nice selection and decent design of many various products and services (and at a high price too).  Apple does some really clever things, but also some dumb things as well.  I'm looking to avoid the dumb things.

  • Yosemite has ruined performance of my 3-year-old iMac with freezes, application shutdowns and more. What can I do?

    Since installing Yosemite my iMac frequently freezes, particularly when I have multiple windows open/apps running. I've never had this problem before. All my apps are installed on a solid-state drive and all documents, etc. on a separate drive, so I'm accustomed to fast performance. Most problems seem to occur with Microsoft Office (Word and Entourage) and Safari, but that's what I use most heavily, so no surprise. I have always been able to keep a lot of apps/windows open on desktop without performance problems, until now. Yosemite is leaving me stranded. (I upgraded to Yosemite because a couple of the newest apps I use on my two Macs and iPhone require Yosemite.) Any advice?

    When you have the problem, note the exact time: hour, minute, second.  
    These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
    Launch the Console application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
    The title of the Console window should be All Messages. If it isn't, select
              SYSTEM LOG QUERIES ▹ All Messages
    from the log list on the left. If you don't see that list, select
              View ▹ Show Log List
    from the menu bar at the top of the screen.
    Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.
    Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.
    Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
    The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
    Please don't indiscriminately dump thousands of lines from the log into this discussion.
    Please don't post screenshots of log messages—post the text.
    Some private information, such as your name, may appear in the log. Anonymize before posting.

  • How many users are still experiencing frequent freezes on the new iMac

    I've been reading about the new iMac and have seen that many people have a problem with it freezing way too often.
    I'm wondering if this has been resolved or is this issue still going on?
    I'm quiet keen on getting an iMac, 24" but really am starting to get a bit worried about the freezing. That is a big reason why I would be leaving Windows and so I wouldn't want to spend the money to have the same problems again.

    Hey there,
    I personally have bought a new 24'' model a week ago and I do have the freezing problem, too (as stated here: http://discussions.apple.com/thread.jspa?threadID=1533430&tstart=15). But as far as I have been investigating the problem is related only to nVidea Graphics Cards. So if you're planing to get a Radeon Version Model (HD 2600) I think you're not going to run into much problems (but I might still be wrong). Taking the 8800 GS Option you might have the same problems that I have. Since there is an awful lot of users I think (or better pray) that this a driver problem that can be solved by a simple software update (indeed I already read of some users with 10.5.3 (beta) who said that the problem would be fixed).
    The be on the totally save side, I would wait until 10.5.3 (or a seperate graphic update) and then ask your question again.
    scurra

  • Unresponsive / WindowServer freezing on new iMac

    Hello,
    While editing images in Aperture, I am encountering frequent freezing.  Aperture becomes unresponsive for several seconds to half a minute or more, and then starts to respond again.  It has occured after using a few different types of brushes, but happens most consistently when I do skin smoothing.  When it freezes, the entire system is inaccessible -- I cannot switch to other applications or bring up the Dock.  Also, the mouse pointer does _not_ change to a beachball.
    I am running Aperture 3.4.4 in Mountain Lion on a brand new 2012 iMac 27" 3.4 GHz with NVidia 680MX, 24GB ram and 1TB Fusion Drive.  My photos are on the Fusion dive and it has a lot of free space.  The photos are managed in the Aperture library (not referenced).
    I checked the Console and the WindowServer is showing a lot of messages like this:
    2013-04-27 4:52:13.191 PM WindowServer[108]: disable_update_likely_unbalanced: UI updates still disabled by application "Aperture" after 16.39 seconds (server forcibly re-enabled them after 1.00 seconds). Likely an unbalanced disableUpdate call.
    2013-04-27 4:52:13.193 PM WindowServer[108]: reenable_update_for_connection: UI updates were finally reenabled by application "Aperture" after 16.39 seconds (server forcibly re-enabled them after 1.00 seconds)
    2013-04-27 4:55:43.729 PM WindowServer[108]: CGXDisableUpdate: UI updates were forcibly disabled by application "Aperture" for over 1.00 seconds. Server has re-enabled them.
    2013-04-27 4:55:43.735 PM WindowServer[108]: reenable_update_for_connection: UI updates were finally reenabled by application "Aperture" after 1.77 seconds (server forcibly re-enabled them after 1.76 seconds)
    2013-04-27 5:03:35.832 PM WindowServer[108]: CGXDisableUpdate: UI updates were forcibly disabled by application "Aperture" for over 1.00 seconds. Server has re-enabled them.
    2013-04-27 5:03:35.836 PM WindowServer[108]: reenable_update_for_connection: UI updates were finally reenabled by application "Aperture" after 38.18 seconds (server forcibly re-enabled them after 38.17 seconds)
    2013-04-27 5:10:13.197 PM WindowServer[108]: CGXDisableUpdate: UI updates were forcibly disabled by application "Aperture" for over 1.00 seconds. Server has re-enabled them.
    2013-04-27 5:10:14.633 PM WindowServer[108]: reenable_update_for_connection: UI updates were finally reenabled by application "Aperture" after 2.44 seconds (server forcibly re-enabled them after 1.00 seconds)
    I tried the following:
    1.  Disk Utilty repair permissions
    2.  All three of Repair Permissions / Repair Database / Rebuild Database on my Aperture library
    3.  Deleted Aperture preferences from ~/Library/Preferences/com.apple.Aperture.plist
    4.  Deleted the Aperture cache from ~/Library/Caches/com.apple.Aperture and re-started.
    Unfortunately the problem is still happening.  The new iMac seems to be working reliably in other applications and is a very fast machine.  I am at a loss for what else to do. 

    Léonie,
    Thanks for replying.   To summarize the steps Linc Davis suggested for diagnosis:
    Step 1.  Log in under Guest account and see if problem occurs (to isolate whether it is localized to my user account).
    Step 2.  Boot in Safe Mode and see if the problem occurs (to isolate whether it is caused by third party kernel extensions etc. installed on the system)
    Step 3.  Run several terminal commands to list what third party extensions etc. are on the system.
    Step 4.  Boot from a clean install of Mountain Lion on an external drive and see if the problem still occurs.
    I will try Step 1 and Step 2 first and post back.
    In the other thread, the user is encountering WindowServer freezes in many applications (Safari, Mail, Activity Monitor…).  So far for me, the problem is isolated to Aperture only.
    Trevor

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