New iMac typing in all caps/symbols issue

Hello, I have a new iMAC purchased in October, 2014. About a month after using it  I noticed it began typing in all caps or symbols instead of numbers.  Whether I was online, using Word, Entourage etc. Checked online for others with same issue, did the  Command +R...or restarted the computer and that would work for a couple of days, then back to all caps.  I checked the battery, mouse/keyboard settings-everything was as it should be.  So I called Apple Support and they sent me a new keyboard/mouse, worked for 2 days then the same thing started happening.  Checked all setting again, seems like the left/right button were reversed in wireless keyboard settings so that the right button opened an icon and the left button gave options instead of vice versa.  So changed that, again the mouse/keyboard worked ok for a few days now it's back to the same thing, all caps.  Haven't had the symbols reappear though.  Does anyone know why this is happening? I am thinking of restoring to factory settings and importing my files and such again to see if that will help...unless someone has a better idea or know the cause of this?
Thanks in advance

Could tell you for sure if you let us know what template you are talking about, but I would guess that it is because the default text box is set to All Caps. To change it go to Format Menu>Font>Capitalization>None.
Let me know if this fixed it for you. If it didn't, let us know what template you are experiencing this problem in.

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