New Image Trace in Illustrator CS6 | Visual Design CS6 | Adobe TV

Product manager Brenda Sutherland Convert shows how to convert raster images to editable vectors using a completely new tracing engine in Illustrator CS6.
http://adobe.ly/IKo2Vu

While the Help videos are fun to watch, they are NOT AT ALL helpful.  Imagine yourself as a new user  (or a user migrating up from CS3-CS5 to Cloud CS6) who wants to learn how to use Illustrator Image Trace (or find where it was moved for this release) .   Now, watch the videos currently posted.  Where is this command located?  Where are the presets located?  Where are the tools located?  It seems the demonstrators are right clicking on the mouse and  using keyboard shortcut commands. which do not "show" on the video.  Do we really need 12 minute videos? 
As a long time user and sometime trainer, text instructions are much faster to search/read/refer and easier to remember than flashy graphics, loud music and a talking head.   
The Adobe website forces users to be caught in a Contact Us loop when looking for help.  For example, I spent 20 minutes looking for a printed version of a help file, 20 minutes in a chat session with a customer service rep who eventually gave me a number to call, then 57 minutes on the phone with a technician who was not familiar with the issues or the software.  He did, however, help me find the PDF help file but we were unable to search for the words Paint or Trace ... until he looked it up (Ctl F).  In fact, the only way to search the PDF file is to download it to the user's hard drive and use the Find command (Mac/PC).  This was only for Illustrator.  Same story for Photoshop (issue resolved by reinstalling) and In Design.
Honestly, the entire Creative Cloud experience has truly been frustrating - from download to support.  If cars were like computers, we'd still be driving horse and buggies.

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