New in-ear headphone NOT COMPATIBLE with RADIO remote!!!

I bought some days ago on the apple store the new in-ear headphone but it seems that are not compatible with radio remote control.
Infact if I connect them, the volume is very very very low. The volume is correct only if I take out just a bit the jack from the radio remote or if the central button of the "in-ear headphone" is hold down pressed.
Do you know something about this problem? Because these headphones are NOT very cheap and nothing is indicated on the apple store.
Thanks!!!
lelea74

According to the description, it is supposed to work as normal earbuds when connected to older iPod models. So it seems like it should work that way with a Radio Remote. You said it works properly if it is not pushed in all the way? Maybe the one you have has a minor defect. If you bought it online, you may want to call the customer service number at shown at the upper left corner of the online Apple Store web page and see what they can do about it.

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