New In My Verizon: Streamlined Payments, Personalized Support

It’s easier than ever for customers to manage their payments in My Verizon. The Payment flow has been streamlined from five screens to one, saving time for customers making payments or enrolling in paperless billing and Auto Pay. In addition, a “Recommended for You” section now appears on the Home Page, providing customers with easy access to such functions as their Friends & Family list and contacts. The page also may include personalized support content at the bottom, such as a simulator for the customer’s phone when available.
Check it out by registering or signing in today at www.vzw.com/myverizon.

Regarding your second comment, you are dead-on correct. My daughter's last plan was Virgin with unlimited data and 200 minutes of talk. We failed to sit down together and go over the differences. While I was ultimately responsible for explaining the need to turn off cellular coverage at home, I still feel the need to let my Verizon sales rep know to stress this to customers like us who have lived for years with unlimited data plans.
I am taking your advice and pulling the trigger on Republic tomorrow. They have a referral plan that will give both me and my son $19 after the first payment period ends. I appreciate your feedback!

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Cannot Access Profile Options in New Verizon Webpage - Poor Tech Support

I just started with Verizon this past Thursday for phone and internet DSL. Everything went smoothly except for the fact that there is a new webpage that Verizon is using that presents the customer and/or user with Profile options.
Every time that I try to access these options, a message appears that states that these options will be available when my installation is completed.
I have already installed the latest Verizon software on my PC, spoke to countless HSI support people, and am told that I would have to wait 48 to 72 hours for this to hopefully be resolved.
Each time, I am given a scripted response where each rep uses screen sharing to try and resolve the problem. They waste my time by spending over an hour checking options, and then tell me that it is a webpage problem not my PC.
I have never seen a new webpage rolled out and Beta tested while the old one was closed. In other words, every competitor of webmail Hotmail to Outlook, and Google with their new webpages, always keeps the old webpage active until they have worked out all the problems of the new one. They even allow you to try the new one, and then roll back if you were not satisfied.
Verizon, you did a very poor job with this roll out by not presenting these options to the user. In your rush to implementation, you run the risk of losing customers because of the time wasted by scripted customer service reps who don't have a clue as to what is going on. I left Time Warner Cable to come to you for specific reasons, and in regard to Internet, you pale in comparison to their customer support. It never took them days to resolve a problem.
I guess Internet services is not important enough.

I am sorry to hear about the problems with the website. Are you still having difficulties? Please reply back if so that way we can assist further.
Anthony_VZ
**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**
Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

Bought two new phones from Verizon and can't activate either - does sprint or AT&T have better customer service?

HELP!!! I bought two new phones from Verizon stores for Christmas presents and can't activate either one. When I try to go on-line I get a message that the activations can't be processed.
When I try to call, I get a message that they have Activation support for today but long hold times (understandable) and the automated system keeps hanging up on me (not understandable).
Any hints on how to talk to someone and get these working today?

massive frustration that the phone process kept hanging up on me. finally got to chat with a customer service person (not sure how because I could never find a chat option on-line). Kari was GREAT; stayed with me and fixed what ever needed to be fixed.

Can I use my iphone as a hotspot for the new ipad thru Verizon?

I currently own an iphone and have service thru Verizon. Would like to purchase the new ipad. I didn't know if I needed to spend the extra money for the wi-fi-4g cellular (verizon) and have to pay for the service monthly or could I use my iphone as my hotspot? Any advise would be great! Thanks!

Verizon does offer Personal Hotspot (aka "tethering") for the iPhone. You will have pay extra for the service. Contact Verizon to get pricing.
Regards.

Does Verizon Know How to Support 4G LTE ?

Hello everyone,
Let me start off by saying that prior to Christmas 2011 I had never had any problems with my 4G service other than the nationwide outages that Verizon owned up to.
That being said, since 12/25/2011 my service has been a nightmare. I have called Verizon non-support every day in an attempt to reach some sort of resolution as to why I am unable to obtain any service other than 1x. This is in what was otherwise always very solid 4G areas.
I explained to support how I have a 4G aircard provided by my work, and my roommate has the same phone (Thunderbolt), each of which has had solid 4G service. However, my phone will not obtain a 4G connection, nor 3G, simply only 1x.
Verizon's attempt at supporting this issue was to throw hardware at the problem. I did not have 1 or 2 replacement phones, but 3, along with SIM cards! None of which has resolved the issue. My roommate continues to enjoy his 4G service, and my aircard continues to work on 4G, however if I turn off WiFi on the phone, 1x I go.
Fast forward to yesterday 1/7/2012, problem still occurring and Verizon calls me with a resolution. Oh the joy, finally something to ease my pain from the slowness of 1x.
What was this resolution you may ask? Not that they have found out what the problem is, oh no, that would be what I would want as a customer. Instead, they tell me to put my phone into CDMA only mode so that it will lock into 3G.
First off, this is no resolution. This is more a very pathetic move on Verizon's part in my opinion. If I wanted 3g, or 1x with an unlimited plan I would switch to Sprint for a much cheaper price. (This I would have already done if it were not for this pesky contract).
Second, this "resolution" did not even work. And non-support has no answer as to why it will not place me onto 3G even when attempting to 'force' it.
No matter what city I travel to that is listed as 4G serviceable, I am stuck on 1x. The few times I have seen 4G come up on the phone it will go out as quickly as it came in.
Example.. 4G shows up on notification bar, attempt to open browser, you can see the up arrow sending data, but never receives anything. Eventually 4G goes away, no data signal shows at all, then 1x comes up. When 1x is showing, pages are able to be viewed, however 1x makes me want to poke my eyeballs out.
Sorry for the rant, I am just beyond disbelief with this company at the moment. 1 or 2 day outage I can understand, but this is getting ridiculous. Especially considering receiving an answer from Verizon at this point seems like a miracle in itself.
Anyways, I hope you were able to follow along in this mess. And hopefully if you are in the same boat as me, you can feel some comfort in knowing that you are not alone. Verizon is certainly bending me over as well at the moment.
- A very dissatisfied customer in Atlanta, GA

This is the same thing when all the major carriers tried to switch to 3G at break neck speeds. How quickly it is forgotten. Before you say Sprint whatever carrier doesn't have problems...
AT&T and T-Mobile uses 3G and claim it is 4G. HSPA+ will never hit the 100mbps mark. This is why AT&T is rolling out LTE as it is close to true 4G(100mpbs). It can be upgraded to LTE Advanced(100mbps). T-Mobile is at a crossroads as they don't have enough funds to move to straight 4G.
Sprint Wimax is somewhat true 4G as it can be upgraded to Wimax+. Sprint isn't doing it on their own. They are using Clearwire which has already been established and piggybacking off their network. If you ever had Clear when they first started out... You probably wouldn't be happy if you really need 4G.
The problem isn't really the network. The fallback is with the authentication schemes being different is causing trouble with current 4G devices. There is various write ups saying why it is happening and not from Verizon, though Verizon has said after they fix the problem what the problem was.
At some point it will get better when Verizon can get everyone off the 3G network onto the 4G network and they use one scheme. This is the reason why they are pushing 4G devices very hard. That would alleviate 2/3 of the problem, and the rest will be network stability.
Welcome to new technology and being an early adopter.

Staying Safe and Secure With Verizon's Premium Tech Support, Online Security, Cloud Storage Solution

NEW YORK – No one wants to worry about online threats or how and where to store their many files. A new solution from Verizon will ease these concerns.
The Security, Support & Storage Bundle provides Verizon small-business and residential customers with comprehensive protection from viruses and malware on many connected devices; premium tech support to help keep customers’ technology running smoothly; and cloud storage for files, videos, photos and more.

All I have to say about that is, "People fear what they do not know." Everyone has a comfort zone. Some people's comfort zone is larger than others, or encompasses different aspects of life. Most Windows users aren't comfortable with Mac or Unix operating systems. Most English speakers aren't comfortable with foreign languages. Most two-year-olds aren't comfortable with spinach.
C'est la vie.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
"All knowledge is worth having."

HT4528 I just ordered 2 new iPhones from Verizon. Can I purchase Apple Care on them?

I just ordered new iPhones from Verizon. Can I purchase Apple Care on these since I didn't get them directly from Apple?

Yes. See the information here, particularly the "Important Notes":
http://www.apple.com/support/products/iphone.html
Since you haven't yet taken delivery of the iPhones I'm not sure how Apple will handle it.
Regards.

HT3574 on the new iPAD 4G Verizon has anyone been able to make the Hotspot work with the USB Cable to a Windows 7 PC ?

On the new Ipad 4G (Verizon) - I am unable to Hotspot it with the USB Cable. I can do it with Wi-Fi and Blue Tooth just fine - but not directly connected from the iPad3 to a Windows 7 PC. It detects, it even opens up the Folder os that I can see the DCIM but no internet on the PC (but works fine using Wi-Fi or Blue Tooth hotspot). Any ideas ?

Attach the cable to your iPad and then to the USB, than go to settings chose the third option "personal hot spot" turn it on, a notification will pop up asking you if you want to use wifi or Bluetooth just select no and automatically work.

Is the new Ipad on verizon global now?

Is the new Ipad on verizon global now since it also has SIM capability and as per specs on the apple website supports UMTS and GSM. So can I take it to India and use it there on GSM network by popping in the local sim card?
As per the specs on the link the only difference I am seeing between ATT and VZW wireless capabilites is the additional EVDO radio in the latter's model.
http://www.apple.com/ipad/specs/
Wi-Fi + 4G for Verizon model: LTE (700 MHz)3; CDMA EV-DO Rev. A (800, 1900 MHz); UMTS/HSPA/HSPA+/DC-HSDPA (850, 900, 1900, 2100 MHz); GSM/EDGE (850, 900, 1800, 1900 MHz)
I need to know that before ordering mine and will really appreciate any feedback.
regards
Saket

I would advice you to wait until Apr 27th when Apple is expected to launch the new Ipad in India. As per the Australian situation waters are way more murkier if you want to use 4G.
As per apple's website both verizon and ATT models will work on 3G GSM/UMTS worldwide just like the ipad 2. However for 4G there is a catch: Both verizon and ATT in the US use 700Mhz spectrum but Apple has carrier locked spectrum in the US so in case you land up buying one of them for example ATTs and India decides to launch 4G in the spectrum that is being used by verizon in the US then you won't be able to access 4G in India.
As far as I have seen so far India does plan to auction LTE spectrum in 700MHz and 2300MHz band however no official confirmation yet. In case its going to be 2300Mhz( where Airtel seems to be targetting) then it will pretty much not matter whichever you buy since you will only be accessing 3G GSM network there and both verizon and ATT work in the same. In that case I would recommend Verizon since they actually have a functioning LTE network in the US as opposed to ATT(which basically calls its UMTS network as 4G).
Hopefully I have totally confused you so as I mentioned wait and see what they come out with in 10 days and then you can ping me again.

New Realplayer 10.5 with Harmony Technology supports Zen produ

hi,
not sure if anyone knew about this but the New Realplayer 0.5 with Harmony Techology supports Zen products. It's a free download as well. It even works with my zen micro.
Just wanted to share this information. Maybe it might help those having trouble with WMP or Zen explorer/creative mediasource.....just another alternati've worth trying........
Also, I found it convenient that instead of dragging and dropping files into zen micro....you can just highlight/select the mp3s you want to transfer in the music library, right click, select copy to --> zen micro...and that's it...very easy all in one step...
<SPAN class=time_text>Products supported and their drivers can be found on this page:
<SPAN class=time_text>http://music.guide.real.com/realplayerdevices
<SPAN class=time_text>
Message Edited by Tiger23 on 0-2-2005 0:06 PM

It's nice that someone else is using the Real Player 0.5 with Harmony Technology and thinks it is as great as I do.
I have the Creative Zen Micro and my husband has the Nomad Muvo TX 256. After trying all the other players, including the, iTunes, Music Match, Windows Media Player 0 and the Creative Mediasource that was sent with our Creative Players, we both found ourselves using Real Player 0.5. It is so much easier to use and the Harmony Technology actually was the reason that I bought us the Creative players for Christmas.
As a computer age newbie, married to a computer geek, am surprised that we both ended up using the Real Player 0.5 on our seperate computers. (His uses Windows XP and I use Windows 2000) Hope everyone will give it a try.
Best wishes.

I just received my new phone from Verizon, I turned it on and followed direction for set up...now I lost my connection with ATT....How do I get the service back from ATT...not due to change until the 16th

I just received my new 6 from Verizon by mail. I was not due to change carriers til the 16th, but I turned on the new phone and did the set up...now I lost ATT. How do I get the ATT carrier back on my old phone?

I just received my new 6 from Verizon by mail. I was not due to change carriers til the 16th, but I turned on the new phone and did the set up...now I lost ATT. How do I get the ATT carrier back on my old phone?

HT1766 I'm switching from iPhone 3GS AT&T iOS 4.3 to new iPhone 5 Verizon. Apple online suggests iTunes 11.0.1 on MB OS 10.6.8 to backup contacts, etc. How do I know if backup really worked? Can't find an iPhone contact in MB AddressBook? tx

I'm switching from iPhone 3GS AT&T iOS 4.3 to new iPhone 5 Verizon. Apple online suggests iTunes 11.0.1 on MB OS 10.6.8 to backup contacts, etc. How do I know if backup really worked? I created a new contact on my iPhone and a different one in my calendar on the MB. Connected iPhone to the MB and synched/backedup. However, I can't find my iPhone contact in MB AddressBook and vice versa. Did the backup work? I cannot afford to lose my calendar, contacts, etc when I get my new iPhone 5. thanks!

I'm switching from iPhone 3GS AT&T iOS 4.3 to new iPhone 5 Verizon. Apple online suggests iTunes 11.0.1 on MB OS 10.6.8 to backup contacts, etc. How do I know if backup really worked? I created a new contact on my iPhone and a different one in my calendar on the MB. Connected iPhone to the MB and synched/backedup. However, I can't find my iPhone contact in MB AddressBook and vice versa. Did the backup work? I cannot afford to lose my calendar, contacts, etc when I get my new iPhone 5. thanks!

I just got a new iPhone 5. The sales person helped me transfer some of my photos from my Mac back to my phone. Now, my iPhoto on my computer doesn't seem to be working. Photos are there in photo stream, but I can't transfer them to events. Help!!!

I just got a new iPhone 5. The sales person helped me transfer some photos from my MacBook Pro to the iPhone. Now, I can't get iPhoto to move photos from Photostream to events. Help!

Make sure you have iPhoto's Photo Stream preferences set as follows:
What happens when you drag photos from the Photo Stream window in iPhoto onto the Events icon in the left hand pane? That should import the photos into the library.
If it doesn't thenTry the following:
1 - delete the iPhoto preference file, com.apple.iPhoto.plist, that resides in your
User/Home/Library/ Preferences folder.
2 - delete iPhoto's cache file, Cache.db, that is located in your
User/Home/Library/Caches/com.apple.iPhoto folder (Snow Leopard and Earlier).
or with Lion and Mt. Lion from the User/Library/Containers/com.apple.iPhoto/
Data/Library/Caches/com.apple.iPhoto folder
3 - launch iPhoto, reset its various preferences and try again.
NOTE 1: If you're moved your library from its default location in your Home/Pictures folder you will have to point iPhoto to its new location when you next open iPhoto by holding down the Option key when launching iPhoto. You'll also have to reset the iPhoto's various preferences.
NOTE 2: In Lion and Mountain Lion the Library folder is now invisible. To make it permanently visible enter the following in the Terminal application window: chflags nohidden ~/Library and hit the Enter button - 10.7: Un-hide the User Library folder.
OT

What are the new terms for renewal of payment for converting pdf to word?

What are the new terms for renewal of payment for converting pdf to word?

Hi joannep59572680,
The terms haven't changed recently. ExportPDF subscriptions renew annually, unless your turn off Auto Renewal before your renewal date.
Do you have a specific concern about your subscription?
Best,
Sara

I have the new iPad3 with Verizon. I am constantly having problems trying to connect to 3G. I had no problems like this with my older iPad and AT

I have the new iPad3 with Verizon. I am constantly having problems trying to connect to 3G. I had no problems like this with my older iPad and AT&T as the carrier. In fact, I find that if I cannot connect via Verizon, I can pick up my original iPad and connect right away ! Anyone else having this problem?

I fixed the problem. Sorry apple for wondering if it was on your end.
These are what helped me:
http://productforums.google.com/forum/#!category-topic/youtube/safari/CPW7r7OY5C o
http://mitchribar.com/2013/02/time-warner-cable-*****-for-youtube-twitchtv/
The solution worked instantly and my youtube plays super fast in hd just like verizons T.V. adds say they do. Now, that is.

New In My Verizon: Streamlined Payments, Personalized Support

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