New Infinity 2 poor real life download speeds

Hi
I'm hoping someone can help. I had infinity 2 installed on Tuesday and have had poor download speeds since. Now I use mainly iPads and iPhones for connecting to the internet.
My connection downstream on my modem says I'm connected at 78.12 Mbps however I can stand right next to it and try download something from sky go and this downloads at 11-12mbps. This doesn't seem right to me however as it is wireless devices the BT help centre will not help me.
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Are you sure that it is your speeds that are slow or are you possibly confusing your Megabyte (MB) with Megabit (Mb)
A Megabyte (used for file size) and a Megabit (used for download speeds). People often assume that a download speed of 1 Megabit per second (1 Mbps) will allow them to download a 1 Megabyte file in one second. This is not the case, a Megabit is 1/8 as big as a Megabyte, meaning that to download a 1MB file in 1 second you would need a connection of 8Mbps. Most downloads are shown as MB/s
If this is not the problem can you use this speed tester then carry out the further diagnostics and post back a screen shot of all the results including your IP profile for up and down. This test must be done with a wired connection for an accurate reading.
http://speedtest.btwholesale.com/

Similar Messages

BT Infinity 80/20 true download speed not matching...

I upgraded to the BT Infinity 2 (80/20) service in April having previously been on the Infinity 1 (40/2) service. However since then no matter what time of day (or night) I try I cannot truly download anything at close to the speed I was quoted.
The speed I was quoted for my line was 76/20 and from running the BT speed test I believe my IP profile is set to 77.43 down and 20 up. The download speed quoted from the BT speed test site appears to reflect this:
BT speedtester: 72.28Mbps/9.51Mbps (ip profile 77.43 down and 20 up) although upload seems low.
I also get a similar result from speedtest.bbmax:
BBMax: 74938kbps / 12139kbps
However whenever I attempt to actually download anything at all (windows files, bbc iplayer download, thinkbroadband files, and many other download files) I get no where near this and tend to average around 35Mbps-45Mbps. The speed/download also seems to fluctuate and pause quite a lot. The highest speed I have ever got that lasted for more than a few seconds was around 54Mbps but this was a one off.
Here are the results of some other tests I ran:
Speedtest.net (Dublin): 58.88Mbps / 10.18Mbps (I live in Belfast and this seems best one)
Visualware Single Threaded: 48.1Mbps / 17.0Mbps (this seems to closely reflect what I see on downloads)
I am testing with Ethernet cable direct to BT HomeHub 3 (so no wifi or powerlines) and I have tried 3 different PC's/Laptop's just to rule out any issue with my own PC, setup, etc. I've also tried switching off firewalls, antivirus, etc.
I am hoping someone can please help with suggestions of what this could be. At the moment I can only think of congestion (that's 24/7!!), or there is some issue with my profile (maybe its set too high?), or there is throttling at play here (I have read from other posts that there have been problems in Northern Ireland so maybe this is BT trying to stabilise things?).
Any help appreciated.
Thanks
Rob
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smartie wrote:
RobW1977 wrote:
Cheers for the advice. I'll try out a few of the download managers you mentioned to see what I get.
Makes sense I suppose although the visualware results I am getting are still throwing me (when I know others are getting much better) and that's perhaps playing into my thoughts something strange was going on. The fluctuations and pauses/delays are still slightly annoying too but maybe that's another story...
Trust me, it will solve your speed issues! Oh and below is a screenshot I just took of a download I did from bbc iplayer, top gear episode which was nearly 600mb & downloaded in less than 1 minute, maxed out my connection at just over 9mb/s, the transfer rate in the image is a tad bogus as I max out at 9.4mb/s, not 9.7 it shows but you get the idea
Finally got chance to try the IDM download manager tool as well as a couple of others and I got the high speeds (very similar to what you had) so I guess I can see my higher speeds being used after all :-)
I'm still a little bit wary that my connection isn't the best as does still seem to fluctuate and pause a lot and my ping is usually high 30's or 40's whereas I have seen other people report getting ping in the 20's.
However happy to mark this as resolved. Cheers for everyones help.

Re: BT Infinity 2 IP Profile - Download Speed "Cap...

My BT Infinity 2 IP Profile has been consistently the same for nearly 2 years since I first signed-up for it and became available in my area, i.e. Upload Speed (US) = Up to 20 Mbps / Download Speed (DS) = Up to 77.47 Mbps. I was regularly getting US = 14-17 Mbps / DS = 73-75 Mbps. Upon doing regular speed checks on my line using the BT Wholesale site, about 4 weeks ago, I noticed my IP Profile DS was reduced to/capped at (Up to) 65.74 Mbps. Since, I have been receiving the same US as before but DS = 62-64 Mbps.
FYI, I have attached two screenshots but I am reluctant to give my phone number openly on here so can you provide a means for me to send it privately please.
I initially contacted BT Broadband Faults a few times, they did the usual bull**bleep** basic checks to make sure it wasn't my equipment and to give it 10 days to see if it was DLM. I even hooked up a BT HH5 router to ensure any further line testing was done by the BT book. After several days, it was evident it wasn't DLM despite BT Broadband Faults insistence to give it several more days until around 11.04.15, to which I did. By this time, it was crystal clear it was not DLM and Broadband Faults were obtuse upon my persistence that I wanted the specific reason as to why my DS had been reduced/capped by 11 Mbps, and tried to palm me off with excuses such as "copper wire degredation". They refused to contact OpenReach or report it to them.
Note, I had a phone line fault in early Feb 2015 which the OpenReach Telephone Engineer changed lines to fix the fault at my local cabinet. I was their when he did this and showed me that there weren't many Infinity customers locally. My line speeds remained the same after and all stable. I can rule out cross-talk.
I have made 3 complaints via the BT portal regarding this issue and all resulting call-backs have originated from India. Not one can categorically tell me the specific reason why I have, in essence, had my DS capped. Just the usual bull**bleep** guesses by people not technically qualified to make such diagnoses. All have been obtuse and said that my current DS remains within the terms of my contract, blah, and refuse to give me a reduction in price of my BT bill. I accept this is correct, but they will NOT tell me the exact reason why my DS has been reduced/capped!!!!
I do not think it is unreasonable to demand to know the specific reason why the product I pay for has been reduced without an honest explanation why.
Please can you look into my case and any feedback would be much appreciated as this frustrating me a lot.

Sounds like you are being affected by the G.INP rollout to Huawei cabs but the modem being incompatible with it.
If you found this post helpful, please click on the star on the left
If not, I'll try again

New Infinity install - abrupt decrease in speeds.....

Infinity installed Monday 27th June
Ran speedtest.net test with OR Engineer present (wireless connection...)
First image (above!) doesn't appear on preview - so I'll summarise
d/l 35.64 u/l 6.23 ping 32
Speeds have plummeted, and connection lost on several occasions, followed process in Hub Manager (summarised very well I see in http://community.bt.com/t5/BT-Infinity/Infinity-kit-keeps-dropping-connection/m-p/162937)
speedtest. net (ethernet connection) now
speedtester.bt.test result (yesterday evening) ethernet again
This is a slight improvement on the previous test when d/l ip profile was about 1100 !
I was unable to carry out the further test (after changing username and re-connecting) as test did not run
So...
Should I expect this? should I wait a couple of days (or more) for the ip profile to improve (by a factor of 20x or more?)
Or contact the Mods?
Cheers,
Alb
There are 11 kinds of people in the world..... Those who understand binary, those who don't and those, like me, who wish they'd never heard of it...
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Thanks Dave,
/Quote (quote button fails with error so copy/pasted)
Turn both boxes off, turn on the modem and wait for DSL then turn on the HH£ with everything preconnected and you should then resume superfast BB
end Quote/
checked version and date, and would seem to be OK. Didn't really want to shut down modem and hub as it may affect IP profile. [mind you, this is hub version not modem firmware] Anyone know how to check that?
Mind you the latest results are not particularly inspiring anyway...so it couldn't make it any worse!
Al
There are 11 kinds of people in the world..... Those who understand binary, those who don't and those, like me, who wish they'd never heard of it...

HSI Enhanced - Slow download speeds

My download speed has been running slow for at least 1.5 weeks. My service is HSI enhanced. I was to receive download speeds up to 3.0 Mbps, and upload speeds of 768Kbps. When I first received the service my download speeds were 2+Mbps. Now my download speeds range from 0.45 Mbps to 0.86 Mbps. The upload speeds have been consistenly ranging from 0.69 to 0.73 Mbps. The speeds were tested using a Mac, PC (Windows 7), iPad, and an Android device. I still get the same poor results for download speeds. While in RI I was able to get upload speeds of 2+Mbps using another network. Since then I have tried two different Verizon wireless routers supplied by Verizon and still get the same poor results for download speeds. The technician indicated the speed capability tested ok at the router. However, I am now at a lost after all these years. I have always liked the quality of Verizon products. In spite of the different challenges I have had with services in the past, I am at a point where I have to decide whether to find another supplier as I am unable to perform my daily responsibilities. My setup is very basic - phone jack to router, router to computer. There is no filter on the connection between the phone jack and router.
Has anyone had a similar problem that was resolved? If so, what was the resolution?

You wouldnt believe how long ive been dealing with this EXACT same issues. Almost a year now with no results. The thing with my problem is, I get fantastic speed during the early morning hours 4-5 am while i getting ready for work, but when i get home 6-7-8pm I get the .53-.79 speeds. No one seems to be able to do anything about it. Im on chat now with them....same results. Im sure a tier 2 tech will call me, Ill miss their call and that will be the end of it! (Sorry i ranted, all done now.)

Infinity Download Speed 3.6 Mb/s after 4 weeks :-(

I 'upgraded' from BT standard broadband (4.9 Mb/s download) to BT Infinity 4 weeks ago. The peak speed I've had when first installed was 7 Mb down/ 1Mb up - I was quoted 19.4 Mb /2Mb. Engineer showed line synch speed of around 20 Mb, saying speed should increase during training period. Speed dropped to about 5 Mb after first day or so.
After various long calls to call centre and lots of **bleep** like 'you'll get very good 30/6 Mb speeds after the 10 period... Engineer is working on it ....yes this is a real speed estimate for your line'. That was when the phone line to the call centre actually worked and they could here me. After phoning cancellations and recording my complaints they booked an engineer for last Friday morning - all this took about 45 minutes on the phone. Engineer failed to call or turn up - I called them, they asked if I could remain at home for the afternoon - an engineer may call. I said I'd only wait if they actually sent an engineer. At 3.10pm the OpenReach control centre (Welsh accent) said an engineer would be with me in 30 minutes..... they never turned up.
I got more outright lies about the engineer visiting the exchange instead of me, had found a fault & had ordered a new switch. It was confirmed by engineer that finally turned up on Monday that what I was told was rubbish - no engineer had been to exchange and the fault had not yet been diagnosed.
Engineer on Monday tested line synch, gets 16 Mb but could not get better than 5 Mb download on his laptop nor my PC. He went to cabinet(about 3/4 mile away from property and 10 yards from exchange ) checked stuff there. He claims controller said my profile was set correctly (24/2) and wouldn't reset it. He came back here (to my surprise) and replaced all of DSL modem, cables, power supplies & Home Hub 3. I now get consistently 3.6 Mb/s download after 5 days with new kit (engineer claimed that replacing modem & hub would trigger a profile reset ??). The engineer did say he 'wasn't technical' when I asked why the ping was so slow (45 mS) ....
I'm checking on speedtest.net and others. BT Wholesale speedtest Beta gives 7/0.78 (ping 266 mS !!!) but I've also tried large file downloads (Microsoft) & get about 288 kB/s.
BT have phoned 3 evenings this week to ask how my speed is but there's no improvement nor none in sight.
Should I just cancel my contract? Would cancellation charges be waived since they have failed to provide the service?
Do I need to get a moderator here to get a profile reset?
Would changing ISP probably resolve this issue?
Thanks
Jon.

Hi,
I'm using a wired connection. I've turned off Av for this test.
The BT Speed Tester Lite Beta (your link) gives:
Download Speed (Mbps): 6.82
Upload Speed (Mbps): 0.62
Ping Latency (mS): 43.13
Diagnostics Test results:
Download speedachieved during the test was - 8 Mbps
For your connection, the acceptable range of speedsis 12 Mbps-20.09 Mbps .
Additional Information:
IP Profile for your line is - 20.09 Mbps
Upload speed achieved during the test was - 0.63Mbps
Additional Information:
Upstream Rate IP profile on your line is - 2 Mbps
Hope this is useful.
Jon.

New infinity line and major speed issues with almo...

Hi,
Just has infinity installed after moving from my previous FTTC provider. With the previous provider i was getting 16 down / 1-2 up and it worked great.
Had my my new inifnity line put in on thrsday and i am getting 17 down / 0.5 up!!
I work from home and connect to the office via vpn and remote desktop and its almost unusable. Laggy, slow, unrepsonsive and is constantly dropping the connection with a failed to read from socket error and is making it very difficult to work form home effectively.
I have a 4g EE modem also and if i switch to this it is like lightening compared.
I also had absolutely no connection issues with my previous provider and as i posted above had a mich better uplink speed - which is where i think im getting most of my issues.
When i signed up to BT this is what i was sent via email:
We estimate your download speed will be 19.1Mb.
We estimate your upload speed will be 3.9Mb.
Im fine with the download but the uplink is shocking compared to the estimate - and as i had much better before i think something is amiss.
Also when i signed up i was told that if i had any connection issues with the new line i had to notify BT within 7 days and it woudl eb investingated but it seems there are so many roadblocks to creating support tickets etc.. Its like it s been hard to report a fault on purpose.
Where can i create a support ticket or similar to get this looked at?
Thanks
Damian

dgreenuk wrote:
Hi,
I work from home and connect to the office via vpn and remote desktop and its almost unusable. Laggy, slow, unrepsonsive and is constantly dropping the connection with a failed to read from socket error and is making it very difficult to work form home effectively.
Thanks
Damian
As you use the internet for work purposes did you have business broadband with your previous provider ?
This is the Residential forum. You may be better posting on the BT Business forum.
Best regards,
dfenceman

Infinity download speeds

I have just had BT Infinity installed today and using the Speedtest.net I am getting 35/37 mbs download speeds whixh is vey impressive.
However, the results are suggesting a 35 mb videoclip download time of 9 secs. The actual time for 77 mb's is atking 15 mins. Am I misreading the results or does my computer have to configured to take advantage of the higher speeds.
My PC is Dell Studio quad core with 4 mb of ram so not a slow machine.
Any thoughts?

That is a terrible speed.
BTW you might want to remove the URL tags from the front and back of your link, and just leave the IMG tags for the picture to show in the forum.
Your showing 4.13 Mbits not bytes, divide by 8 and you can see just how slow that is .....
4130000/8=516250 bytes or just over 516 Kbytes/second
In theory, if you could maintain that speed constantly, a 77 MB file should take :-
1 megabyte = 1 048 576 bytes
77 x 1048576 = 80740352 bytes
Divide by your speed 516250 = 80740352 / 516250 = 156 seconds = 2 Mins 36 seconds
So not only is you Infinity speed slow anyway @ 4.13 Mbits, you are not getting the throughput near that speed either.
Nobody generally recommends rebooting the equipment during this 'profiling' stage at the beginning of your service, but personally I have done it, with no problems or change of profile.
One night I dropped from 38 Mbits to 8 Mbits, rebooted everything, and everything went back to normal, with no change in profile, just a new IP address.
You might want to consider it, or wait for more advice from others here on this forum. If you do reboot, try and do it in the wee small hours, after midnight, when internet traffic is likely to be low, so you might negotiate a better sync speed.
You haven't mentioned whether you are using wireless or are hard-wired.
In my case I'm hard-wired, I shutdown the PC, rebooted the high speed openreach modem using the reset button, waited for it to sync up and settle, then I did the same with the HH2, when everything was up with blue lights, I booted the PC and did a speed test, all was OK.

Infinity Poor Speeds Stats in thread

============================================================================
VDSL Training Status: Showtime
Mode: VDSL2 Annex B
VDSL Profile: Profile 17a
Traffic Type: PTM Mode
Link Uptime: 0 day: 0 hour: 31 minutes
============================================================================
VDSL Port Details Upstream Downstream
Line Rate: 5.124 Mbps 27.479 Mbps
Actual Net Data Rate: 4.996 Mbps 27.399 Mbps
Trellis Coding: ON ON
SNR Margin: 9.3 dB 11.3 dB
Actual Delay: 0 ms 8 ms
Transmit Power: 4.5 dBm 11.7 dBm
Receive Power: -5.2 dBm -11.0 dBm
Actual INP: 0.0 symbols 3.0 symbols
Total Attenuation: 9.8 dB 22.8 dB
Attainable Net Data Rate: 6.824 Mbps 43.520 Mbps
============================================================================
VDSL Band Status U0 U1 U2 U3 D1 D2 D3
Line Attenuation(dB): 4.4 46.3 61.4 N/A 21.0 57.3 87.3
Signal Attenuation(dB): 4.4 46.4 N/A N/A 21.0 57.3 N/A
SNR Margin(dB): 11.9 9.1 N/A N/A 11.3 11.3 N/A
Transmit Power(dBm):- 0.9 3.1 N/A N/A 9.9 7.1 N/A
============================================================================
VDSL Counters
Downstream Upstream
Since Link time = 31 min 57 sec
FEC: 21001 5
CRC: 2 1
ES: 1 1
SES: 0 0
UAS: 0 0
LOS: 0 0
LOF: 0 0
LOM: 0 0
Latest 15 minutes time = 7 min 20 sec
FEC: 5831 0
CRC: 0 0
ES: 0 0
SES: 0 0
UAS: 0 0
LOS: 0 0
LOF: 0 0
LOM: 0 0
Previous 15 minutes time = 15 min 0 sec
FEC: 10134 0
CRC: 2 0
ES: 1 0
SES: 0 0
UAS: 0 0
LOS: 0 0
LOF: 0 0
LOM: 0 0
Solved!
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Download speed
6.5Mb*
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Learn about BT Infinity >
See our BT Infinity packages
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Terrible download speed with Infinity 2 (less than...

I was a relatively early adopter of BT infinity. When I first signup I recieved a consistent 70mbps+ down 80mbps up.
Over the last few months this has dropped to around 40mbps down and 12mbps up.
I posted here regarding the issue, contacted BT, and even Emailed the tech support guys recommended here on this very forum.
Unfortunately nothing improved, however since 40mbps down was okay for almost everything I needed to do I decided to leave it.
Now however, the situation has become dire. For the last month my download speed has been consistently less than 4mbps with my upload speed being 2-3x as fast!
The BT speedtester refuses to complete due to the test taking too long. However I have managed to get a screenshot from speedtest.net.
To make matters worse, webpages down't always seem to complete, with many requests eventually timing out.
I am at a complete loss and would like some advice on where to go from here. I have for all intents and purposes lost faith in the standard BT customer service having spent hours on the phone with them before when my speed dropped to 40mbps a few months ago.
Any advice would be very much appreciated.

Hi
I also am having the exact same issue. I am on the phone now and they are telling me now that is all my line can handle.
This is disgusting, the service is disgusting, cannot get an engineer out. For over 10 months i could get 60mbps steady downloads now i can't
even stream a youtube video!!
even though i have another infinity 2 line in the downstairs living room getting 65mbps steady downloads from the same exchange.

My itunes radio rebuffers every 8 seconds - is there any fix or help for this problem. I am running the latest itunes on a new Mac with 4MB download speed.

My itunes radio rebuffers every 8 seconds - is there any fix or help for this problem. I am running the latest itunes on a new Mac with 4MB download speed.

You need to update your Mac OS to at least 10.5.8.
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Exceedingly slow download speeds on brand new mbp os lion

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There seems to be a lot of posted issues with slow download speeds on the MBP. I purchased mine 2 weeks ago (Oct 2011), a 13" core i7. My download speeds are a tiny fraction of what I get with a 10 year old Dell. Reading the posts on this issue, they all seem to be going in circles. I am technically very savvy although new to apple. I did at one point get an acceptable increase in download speeds after manually entering the gateway, subnet and DNS. However two days later download speeds have reduced from 17.8 MB/s to 37kb/s. The right now the Dell is screaming a 702MB download. The MBP slug is telling me it will take 5 hours.
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So as mentioned above I tried connecting to the router using a wire instead of wireless..
many sites work fine....but some do not
Example
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Apple.com
gmail.com
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www.CNN.com
http://www.sportsauthority.com/home/index.jsp
sportauthority has flash embedded on that page....CNN, I do not know...
could it have anything to do with Flash ?
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New w520 has erratic download speeds

I bought a w520 last week. It's a lovely machine, but unfortunately it's frequently had terrible wireless download speeds straight out of the box. Wired, it was 11+ Mbps. Wireless, I've hit a high of 6+ and a low of .2. It is extremely common for me to get between .2 and .75 Mbps. Our two desktops get 6+. Our 8-year old laptop gets 6+ when sitting right next to the new laptop. I've been testing using bandwidthplace.com.
Anyone have any ideas? I've got three weeks to figure this out - that's when NewEgg's return window closes.
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Solved!
Go to Solution.

Open Power Options (not Manager), go to your usual profile, hit Advanced, and set Wireless Power Saving to Maximum Performance on battery.
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Does transferring data from prior phone 3G to new phone i5 as a part of phone activation cause poor battery life?

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Slooowww download speeds with new MacBook Air.

I recently replaced my old MacBook from 2007 with a new MacBook Air. Since I've gotten it I've had a series of frustruations. I hadn't even thought to check if it had an ethernet port or a cd drive. Because it has nither I've had to download versions of things I'd generally install via CD. My download speeds seem to be incredibly slow on this new MacBook Air, it took hours to download firefox. I feel like my older MacBook was much faster, I don't understand. I recently did a speed test (I have Comcast) for the MacBook Air and it came up with a 1mbps download speed. Is this an issue with the computer or with my modem (docis 3.0, cable) or router (standard belkin) or with Comcast? I'm pretty frustrutaed.
Other questions:
I'd love to plug this directly into our cable modem, but I see that I need an adapter.
I'd also love to connect this to my iMac via thunderbolt cable and use use target disc mode to install some stuff.
I'd like to buy a plain thunderbolt cable to have for use with more modern computers, and adapters for use with this older/other stuff. Is there an adapter that lets me attach the thunderbolt cable to an ethernet wire so I can plug directly into the modem? Also, my imac has a firewire 800 port, not a thunderbolt port, so is there a thunderbolt to firewire 800 cable?
What would be the cheapest way of getting these cables and adapters, (links would be very appreciated!)?
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Yes. Take it back for a replacement. Take the computer with you so you can test the new one.

New Infinity 2 poor real life download speeds

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