New Infinity and BT Vision problem solved - thanks...

Not a problem or a complaint this time, but a pat on the back for BT.
I received my new BT Infinity service today, the engineers were on time, professional and quick.  After my Infinity service was active however I noticed I was getting a lot of V04 errors on BT Vision On Demand stuff.  I checked the line speed, and all seemed to be great, I am getting over 42meg!! So why the V04??  I called BT support and spoke to a lovely lady who seemed to know exactly what I was talking about, and she had the problem sussed out and fixed in about two minutes.
It turns out the problem was due to a QoS setting on my profile.  Over the last 18 months or so I had several times that my old ADSL broadband line speed would just dissappear to almost nothing, each time the BT support staff would push up the QoS in order to try and provide a good enough line speed for the BT vision to work.  This setting was never fixed when my new Infinity connection was setup and it was causing problems, hence the V04.  Problem appears to be fixed now, thanks for the quick resultion BT.

sjtp wrote:
One thing on powerline adaptors (picked up from a comment by another poster on the forum at some point).
Powerline adaptors should never be used on power surge controlled extensions.
Where possible, they should not be used on extensions.
They should not be plugged into the one half of a twin socket with a surge controlled extension in the other half.
Most people know the first two, but maybe not the third ~ I didn't till I saw that other post.  It is quite natural to have all your computer equipment plugged into a surge controlled extension with the powerline plugged in conveniently next to it.  When I read the other post I changed mine around; because of the layout I had to break rule 2 to do it and temporarily use a long mains extension for the powerline, but it still very considerably imporoved the powerline performance.
That said, the performance I was seeing even with the problem wasn't bad enough to stop streaming working.
They say that because it can hinder the performance, as some surge protectors destroy signal but some are fine.
If this helped you please click the Star beside my name.
If this answered your question please click "Mark as Accepted Solution" below.

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