New Infinity Connection Slow and Keeps Dropping ou...

Hi all, I had Infinity installed on Friday and am not 100% sure on the time it takes to become stable. Basically I checked my hub page yesterday and found it had dropped out at 3am Sat morn, today I have checked again and it dropped out at 8am Sun morn. I am also having periods where the Internet goes painfully slow, around 0.5 down and 0.0 up (yes NO up speed). Is this normal for a new installation. This is wired and wireless I must add. I have a HH3 as BT haven't sent me a hub 5 and he only had 3 REV A hubs on his van. My profiles are as follows when using BTW Performance Test:
Download speedachieved during the test was - 37.6 Mbps
For your connection, the acceptable range of speedsis 12 Mbps-38.72 Mbps .
Additional Information:
IP Profile for your line is - 38.72 Mbps
Upload speed achieved during the test was - 8.81Mbps
Additional Information:
Upstream Rate IP profile on your line is - 10 Mbps
Might I add the painfully slow periods of internet are not resolved by rebooting or anything, the internet simply comes back up to speed on it's own.
Edit: Just did a tracert to bbc.co.uk as saw it recommended on here, results below.
Tracing route to bbc.co.uk [212.58.253.67]
over a maximum of 30 hops:
1     1 ms     1 ms    <1 ms BThomehub.home [192.168.1.254]
2     5 ms     5 ms     4 ms 217.32.144.166
3     5 ms     5 ms     5 ms 217.32.144.206
4     7 ms     7 ms     7 ms 213.120.181.58
5     7 ms     7 ms     7 ms 217.41.169.201
6     7 ms     7 ms     7 ms 217.41.169.109
7    52 ms     7 ms     7 ms acc2-xe-4-2-0.sf.21cn-ipp.bt.net [109.159.251.22
9]
8    16 ms    18 ms    17 ms core2-te0-4-0-2.ealing.ukcore.bt.net [109.159.25
1.131]
9    13 ms    16 ms    17 ms peer2-xe7-0-1.telehouse.ukcore.bt.net [109.159.2
52.41]
10    15 ms    16 ms    16 ms 194.74.65.42
11     *        *        *     Request timed out.
12    17 ms    16 ms    16 ms ae0.er01.cwwtf.bbc.co.uk [132.185.254.93]
13    16 ms    16 ms    15 ms 132.185.255.156
14    16 ms    15 ms    16 ms www-vip.cwwtf.bbc.co.uk [212.58.253.67]
Trace complete.
Should I be worried yet or is this all normal? Thanks.

Your speed will fluctuate during the first few days. BT say it takes 10 days to "train" your line. You just need to leave it alone during this period. Do NOT switch the Openreach modem off and on. If you previously had BT Broadband and are using the same homehub I would do a factory reset by pressing a pin into the recess button on the rear for about 20 seconds so that it reconfigures to Infinity.

Similar Messages

The new itunes is slow and I can not see my musics anymore. How can I have my musics listed like they were before?

The new itunes is slow and I can not see my musics anymore. How can I have my musics listed like they were before?

I have the same problem with new 11.0. Presentation of album data now seems scrambled in 'Album' screen. Instead of albums in alphabetical order with all album tracks I now get albums in the order of the Album Artist. Unless the album artist is EXACTLY the same, the tracks on any one album can be spread all over the screen (hopeless for compilations). Does anbody know how to get the Album screen to sort solely on the Album title?

Very slow infinity 2 speeds and regular drops in c...

since i had my infinity 2 connection set up on the 4th april 2014 i have experience multiple and regular drops in connection. happening every day or so.
i have also been getting much lower speeds than i should be getting. i was advertised 65mb down and 15mb up! i am currently getting 33mbps down and 6mbps up. this is round about the speed i have always got but it seems to be going down slowly (i was getting 37mbps straight after installation).
i have tried contacting bt multiple times and nothing has been done. i believe i need an engineer out to test the line in my street as there seems to be serious problems with my connectivity and i know it is not something to do with my internal wiring. i am using ethernet connection from my homehub 5 to my computer.
something needs to be done asap as i have been playing for infinity 2 speeds and i am currently getting speeds lower than infinity 1 speeds and with continual drops in connection. THIS IS NOT ACCEPTABLE :s

Hi Beardo87,
Welcome to the community and thanks for posting!
I'm sorry for the problems you're having with your broadband speed. I'm happy to take a closer look at things for you from here.
Click on my username and under the "about me" section you'll see the link to get in touch with us. If you could also include the link to this thread when you complete the form that would be great!
Thanks a million,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Wrt320n connection slow and dropping

I am having trouble with the connection being slow to load and also dropping. I get a message 'Problem loading page' 'The connection to the server was reset while the page was loading.'
Also have an HP c309a printer that the router is messing up. The printer hangs up if its been idle for a while. Have to unplug it to get it to work again. If I unplug the router from the printer, it works fine.
Carol

Login to your Router setup page and then click on the Wireless tab and below Set the Radio Band to Standard-20MHz and change the Standard channel to 11-2.462GHz...Wireless SSID broadcast should be Enabled and then click on Save Settings...The click on the sub tab "Advance Wireless Settings" and below Change the Beacon Interval to 75,Change the Fragmentation Threshold to 2304,Change the RTS Threshold to 2304 and Click on Save Settings...
Now see if you can locate your Wireless Network and attempt to connect...

Slow broadband, and keeps dropping out

I've done all the recommended things: unplugged, reset, downloaded and run McAfee scans. Checked the lines via BT website, they say there are no problems in my area and that my lines are fine. I've checked on multiple computers, Lan and wifi, same problem.
Noise on phone line.
My hub is a 4.0, type A

welcome to the BT community forum where customers help customers and only BT employees are the forum mods
in order for the forum members to help please can you post the adsl stats from your router if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
Lines should look like this
19:11:29, 07 Nov. (2290101.460000) DSL noise margin: 7.00 dB upstream, 6.10 dB downstream
19:11:29, 07 Nov. (2290101.390000) DSL line rate: 448 Kbps upstream, 288 Kbps downstream
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
can you enter your phone number and post results remember to delete number https://www.btwholesale.com/includes/adsl/main.html
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Can anyone explain in the Boundary Groups the Setting of Connection SLOW and FAST?

Hello,
we have many locations with DP´s and created Boundary Groups with the Connection FAST.
Now we have some Clients outside they are connected only with UMTS or DSL.
For DSL the connections is set to FAST and for UMTS is set to SLOW.
I must explain that i take over a configuration because i am a new employee here.
Can anyone explain me the different, in detail, of SLOW and FAST?
thank you well and with best regards.
André

Quote from here:
http://technet.microsoft.com/en-us/library/gg712679.aspx#BKMK_BoudnaryNetworkSpeed
"You can configure the network connection speed of each distribution point in a boundary group. Clients use this value when they connect to the distribution point. By default, the network connection speed is configured as
Fast, but it can also be configured as Slow. The network connection speed and the deployment configuration determine whether a client can download content from a distribution point
when the client is in an associated boundary group."
So basically, when you deploy something, this setting determines does the client download the content or not. Shown in the bellow picture:
For example, if you have a client configured inside boundary group that's 'Slow' and then you deploy something to this client, you can configure does the deployment run or not.

WiFi stays connected but internet keeps dropping

Hi all
Got a number of wired and wireless devices on my home network, all fed by my BT HomeHub 3.
What I've noticed recently is that both my iPad and my wife's Samsung Galaxy Tab keep dropping the internet connection. The WiFi connection appears to be unaffected. We're also getting issues with other wireless devices, but to a lesser extent as we use those considerably less.
I've done all the troubleshooting I can think of to date. I've done a hard reset on my ipad, reset network settings, restored the ipad, changed the web key, but as I'm sitting here tonight not 6 feet away from my router I'm still getting internet disconnection, whilst still full bars on my wifi connection.
I've already done numerous router reboots, and now considering a factory reset. Any other suggestions? Possibly a faulty router, or too many devices on my network?

OK, full reset done on the HH3.
I haven't touched the Channel seletion at all, and it's returned the following:
Here's the results from my WiFi analyser:
My main WiFi from my router (TvLounge) is showing on channel 6. I also have another BT HomeHub 2 connected off a PowerLine adapter acting purely as a switch / WiFi access point on channel 9 (OldLounge) and finally an all-in-one PowerLine adapter and WiFi access point on channel 13 (CharlottesRoom).
As soon as I have reset the router i restored the SSID and WPA / WPA2 password to as it was beore. Directly after this, all devices successfully reconnected, and I immediately had intermittent WiFi issues on all connected devices (still connected to the router but loss of internet). At the time I was connected with x2 iPads, x1 Samsung Galaxy Tab, x1 Android phone. Throughout this time I was still able to connect to the internet via my server.

Brand new laptop: Incredibly slow and laggy.

Hi,
My mum received a brand new laptop on Saturday (this exact laptop) it hasnt been overly used as yet but the laptop seems very VERY slow. Browsers take a good while to open, sites like Facebook take ages to load - Farmville 2 for example takes an age to load and even when it does its very laggy.
Why is this band new laptop so slow? Nothing has been installed on it other than Firefox and the spec of the laptop seems pretty reasonable. Windows 8 is horrible but thats another issue.
Can anyone help or give any advice?

Do you open farmville from the laptop or from the internet? Have you checked the speed of your LAN or wireless?
Which are you using wireless or LAN NIC?
When you open application on the laptop is it slow?
Trying to determine if it is the connectivity is slow or if it is your laptop.
Also what version of AMD Catalyst are you using?
Here are some things you can do to make sure you are fully updated.
Make sure you have the most current .NET Framework 4.0
Make sure you have the most current DirectX 11.2
Make sure all of the other Microsoft Updates are complete as well. Missing Updates can cause issues.
Uninstall the AMD Catalyst you have now, before installing the Beta version.
I know most are trying to use the AMD Catalyst 13.9, which is used Windows 8 64-bit.
The AMD Catalyst 13.11 Beta9.2 Driver can be downloaded from either of these two links:
AMD Catalyst™ 13.11 Beta9.2 for Windows®
AMD Mobility Catalyst 13.11 Beta9.2 for Windows
"Knowledge should be unrestricted and the most important commodity we can offer to help one another."

I have new 4s. Backed up old 3G on iTunes, attempted to sync new 4s to iTunes and keep getting message that new iphone does not have 10.5 but have downloaded on all Mac devices. How do I get old settings to my new 4s?

I purchased the new iPhone 4S tonight. Previously used the 3G. Synced the 3G, plugged in the new 4S and got message could new iPhone did not have 10.5 and to go to iTunes and download. Did that on both new 4S and made sure iTunes on Mac had 10.5. Tried again. Got same message. Cannot sync new 4S to iTunes and restore to move my photos and contacts to new 4S. What can I do?

thanks but how do i recover i have logged in to itunes and connected new phone and none of my old library is there ?
Do i need to sync the old 4 to have all apps and music in my account
Sorry not to good on the itunes thing
thanks

IPhone W/ new 6.1.2 OS keeps dropping Wi-Fi

So basically my Iphone 4S with the newest operating sysytem is having issues keeping synced to wifi. I have had this phone for over a year and have never had issues with it staying synced to my wifi. The other day I noticed a notice from AT&T that I have reached my data limit which was odd since im always on wifi. So as I checked into it further Inoticed that my phone wasnt syncd. I have restarted my modem, I have reset my network settings and it is usually a quick fix but the loses sync again and have to try and keep resetting everything. I am confused as to why this is happening all of a sudden. Is anyone else having issues and if so I would appreciate any info to fix the issue. Thanks

I had a problem with my friends new MBP too. These steps fixed it. Keep me posted.
First, Check for software updates, by clicking on the Apple () and then on 'Software Update'
Then try
SMC Reset
http://support.apple.com/kb/HT3964
PRAM Reset
http://support.apple.com/kb/PH4405

My MacBook pro is slow and keeps on randomly shutting down.

I got it in 2011 and its updated. I recently have been using my computer a lot for work and school and as soon as I go on certain apps and sites (ex. Mail, Word, Gmail, Preveiw, ect.) it gets extremly slow and the circle loading sign comes up for a long time. Then it blacks; it doesnt shut down or sleep, but the screen just goes blank. I don't know if it has anything to do with my batery, or some sort of MAC virus, but its driving me crazy. I am not sure what to do.. any ideas?
I also live in a dorm for college and the internet is shared, my computer always works worse when i am using a internet connection there; could that be a factor?

Back up your documents and everything else important to you. The symptoms you describe may presage an impending disk failure, and you should have backups anyway.
If you suspect the hard disk may be failing, try repairing it with Disk Utility:
Boot OS X Recovery by holding ⌘ and r (two fingers) while you start your Mac. At the Mac OS X Utilities screen, select Disk Utility. Select your startup volume (usually named "Macintosh HD") and click the Repair Disk button. Describe any errors it reports in red.
Depending on the particular error, it may recur even if Disk Utility reports that it has been repaired. If it does you should consider the disk unreliable, and make plans replace it.
When Disk Utility finishes, restart your Mac and test again for operation.
If problems continues to occur please determine if they also occur in "Safe Mode":
Safe Mode or "Safe Boot" is a troubleshooting mode that bypasses all third party system extensions and loads only required system components. Read about it: Starting up in Safe Mode
Starting your Mac in Safe Mode will take longer than usual, graphics will not render smoothly, audio is disabled on some Macs, some networking functions are disabled, and some programs (iTunes for example) may not work at all.
To end Safe Mode restart your Mac normally. Shutdown will take longer as well.
Reply with the results of the above.

Video playback slow and audio drop out after render

Hi
I have downloaded a trial version of After Effects from the cc,
Problem is everytime I render ou,t the video playback is slow and the audio drops out
This happens with AVI or Quicktime files.
Using a Intel i5 quad core, 8 gig of ram 250 gig ssd.laptop
Render/export in Premire pro is fine.
Can any one help.
Regards Phil Green
Blue Room Media.

It sounds like you might be hitting the space bar in hopes of getting real time playback. Sorry, but AE doesn't work like that, because it does totally different things from an editing application like Premiere.
And if you've downloaded the tryout version, you really ought to learn how AE works... and a short description is "it doesn't work intuitively". You can frustrate yourself in a hurry.
But this can really help;
Getting started with After Effects (CS4, CS5, CS5.5, CS6, & CC) | After Effects region of interest

Why are first connections slow and subsequent ones very slow or won't connect?

Since upgrading initial connections are often slow and subsequent connections very slow or won't connect. I have had to revert to Internet explorer which works fine!

The default of the pref network.http.max-connections has been increased from 30 to 256 in Firefox 6+ versions.
You can try to decrease the value of the pref <b>network.http.max-connections</b> from 255 to a more modest setting like 30 as used in Firefox 3 versions.
*https://support.mozilla.com/kb/Firefox+never+finishes+loading+certain+websites

Brand New Macbook Being Slow and Loud

Every time I start up my macbook pro it runs really slow and the fan is really loud. When I looked in the activity monitor it said kernel_task is using up 300 % of the CPU. What is kernel_task and is there a way to slow it down?

Is this BRAND NEW Mac? Or one you are calling Brand New (Big difference).
If it is Brand New, like you bought it yesterday or a few days ago take it back and get a full refund and buy another that works correctly right out of the box.
But I suspect it is a few weeks/months old, which makes it NOT brand new. So if that is the case then you need to reset the SMC and PRAM.
Do a google search for how to do that.

I backup up my iphone but didnt include password, and now want to restore new handset from backup and keep asking for password but has no idea what it is, pls help

Hi all, i backup up iphone in itunes but not realised it was password protected and now want to restore new handset from backup but keep asking me for password but no idea what it was,, pls help...

You are someone had to put a check in the box to encrypt your iPhone backup.
Warning: If you encrypt an iPhone backup in iTunes and then forget your password, you will not be able to restore from backup and your data will be unrecoverable. If you forget the password you can continue to do backups and use the device, however you will not be able to restore the encrypted backup to any device without the password. You do not need to enter the password for your backup each time you back up or sync.
If you cannot remember the password and want to start again, you will have to do a full software restore and when prompted by iTunes to select the backup to restore from, choose Set up as a new device.

New Infinity Connection Slow and Keeps Dropping ou...

Similar Messages

Maybe you are looking for