New Infinity customer, btinternet email not recogn...

Hi,
As with
http://community.bt.com/t5/BB-Speed-Connection-Issues/BTinternet-email-address-not-recognised/m-p/96...
http://community.bt.com/t5/BB-in-Home/btinternet-email-account-email-not-reconised/m-p/74077#M44042
http://community.bt.com/t5/BB-Speed-Connection-Issues/New-BT-Broadband-customer-with-email-problem-n...
the btinternet.com emil address that I asked for and was sown in the registration email when I applied for BT Broadband has not yet been set up.
When I try to login in I get "This ID is not yet taken." or when I try to get e new password it says that the email does not exist.
We registered on 2nd August, got a new line on 10th, Infinity on the 15th due to a delay, and then our old number was restored on the 24th. When we called the help desk on the 18th or so, we were told that it was because the order was open ( for the number restoration). That is now closed.
The broadband service is amazing by the way.
I appreciate that the services provided by BT are divided amongst several companies, but there seems to be a teeny break in communications somewhere that stops the email accounts being set up on schedule.
I tried calling 0800 111 4567 but couldn't break the IVR maze to get to someone to talk to.
What is the best way forward please, I want to set up BTFON and check out the security software!
Regards
Solved!
Go to Solution.

Hi i suggest you contact the forum mods they should be able to get that sorted for you this is a link to them
http://bt.custhelp.com/app/contact_email/c/4951
they normally reply by email or phone within 72 hours maybe slightly longer due to the bank holiday they are a UK based specialist team who have a good record at getting problems solved
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