New Infinity installation is slower than ADSL - Su...

BT just rolled out Superfast broadband in my area so I signed up with BT. I was promised 13Mbps/1Mbs which was disappointing as it's nowehhere near the 'Superfast' speeds that BT advertise. I already have an ADSL line from TalkTalk which tests out at about 6.5Mbs/0.8Mbps so even though I will be paying 50% more at least I was promised that I would get double the speed. If only that were true!
A brand new line was run to the house on 20/5/2015 & the BT Homehib installed. However the speed is only 5Mbps/1Mbps & has not changed since installation. I immediately called customer support on the day of installation but they say there is nothing wrong with my line but clearly there is as I am not getting anywhere near a 'Superfast' speed not even the same speed as my exisiting ADSL line.
What do I need to do to escalate this & get the problem sorted? Clearly I don't intend paying 50% more to get an inferior 'Superfast' line from BT.

Here' some more tests as requested:--
FAQ
1. Best Effort Test: -provides background information.
Download Speed
5.07 Mbps
0 Mbps
5.2 Mbps
Max Achievable Speed
 Download speedachieved during the test was - 5.07 Mbps
 For your connection, the acceptable range of speedsis 3.64 Mbps-5.2 Mbps .
 Additional Information:
 IP Profile for your line is - 5.2 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.89 Mbps
0 Mbps
2 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.89Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 2 Mbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance. 
Please visit the FAQ if you are unable to understand the test results.

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    ======= POSTED to Application Server - General forum ============
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    {quote}With the AirPort Extreme, in the AirPort panel, Wireless tab, click on the button for "Wireless Network Options", check the box for "5 GHz Network Name", and enter a different network name. (That can be trivially different, such as the name of the main network suffixed with an underscore and the digit 5.) Once configured that way, connect your "N" gear to each network in turn to see if one is any better than the other. (If you're wondering what effect this would have, it allows segregating your "N" gear from the older gear to prevent the older gear from slowing down your network. However, distance and interference from things like walls may negate any advantage.){quote}
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    Also, RAM is super-duper-uber-cheap right now. If your Mini has only the stock 4gb of RAM, you might be pleasantly surprised by the improved performance by doubling that. I have 16gb in my Mini, it cost me well less than a hundred bucks, and it makes everything better including graphics performance. But if you don't do something to work around that slow 5400rpm hard drive, it will always be the bottleneck in your system.

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