New infinity on macbook only getting 10mbs downloa...

hi
im new here,
ive had infinity for 2 weeks and from day 1 have only had speeds of 9mbs-13mbs using an ethernet cable on my mac pro.
i get the same speeds using wireless too.
i did speed checks on btwholesale, speedtest.net and lots of others and get the same reading.
ive called bt customer service in aisa about 4 times now, they sent me out a new hub to swap over, and still get the same speed .. in cat swaped back to the old one coz the new hub was just flashing the power light over and not connecting after a day!
i called bt again and the line was checked a few times with no error, they said they would get someone to do an in depth check but if they found it was not a bt fault i would be charged !!!! i did not agree to that! so they suggested i get another computer to test the download speed using that to illiminate my mac pro as the problem ...
i dont have another computer .. so thats a problem ... but ive been thinking .. if there was a problem with my mac ethernet connection, shouldnt i still get higher than 9 - 11mbs download speed on my mac using wireless ?
its been two weeks .. ive read people on here having problems with bt for over 10 weeks ! so i am prepapred for the long haul
the engineer set up infinity but when i did a speed check and got 9mbs he said weel you dont want to believe those speed tests, they arent reliable, its fast isint it, thats all you need ! cheecky **bleep**!
he said i had to contact bt and sort out the problem there, seemed to be in a hurry :-(
how can someone here on these boards help that works for bt ?
any ideas what the problem could be ?... i requested a new router to test and they agreed the day after it was installed but they never sent it ...
ive plugged it all in at the master socket and get the same test results .
i would really love to get close to the 40mbs that bt promised, and the engineer even said i would have no problems getting full speed as the green cabinet was only 150 yards away and the line test he did showed i can easily get 100mbs load on the line
any help very welcome thanks in advance ... its making me think theres a problem coz im a mac user :-(
thanks
mac user

ok
so i did the profile test thing at speedtester.bt
results are :
download speed 11.24 Mbps
Download speedachieved during the test was - 11.24 Mbps
For your connection, the acceptable range of speedsis 12 Mbps-38.71 Mbps .
Additional Information:
IP Profile for your line is - 38.71 Mbps
38.71 Mbps
Max Achievable Speed
does this help ? hope so :-)
what next ?

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3702i only getting 10MB/s transfer speed

I am in the process of configuring a 3702i access point, but I am running into an issue where I cannot get over 10MB/s. I have the access point plugged into a gigabit port and have a power adapter plugged into the 3702i since I do not have a POE+ capable switch. I only get around 5MB/s on 2.4GHz radio and 10MB/s on the 5GHz radio which is not any faster than our old aironet 1100 AP. I have tried messing with the data rates but it does not make a difference. The properties on my wireless card show that the connection speed is 217Mbps.
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4506-2#show run interface gi6/48
Building configuration...
Current configuration : 213 bytes
interface GigabitEthernet6/48
switchport access vlan 95
switchport trunk encapsulation dot1q
switchport trunk native vlan 95
switchport trunk allowed vlan 94,95
switchport mode trunk
no cdp enable
end

After changing the channel width to 80MHz I get an average of 17MB/s transfer speed and it shows that my connection speed is 405Mbps which should give me around 50MB/s.
Wired I get an average of 100MB/s-112MB/s for my transfer speed
Before Changing to 80MHz
c3702-1#show dot11 associations all-client
Address           : 0024.xxxx.xxxx     Name             : c3702-1
IP Address        : 192.168.95.91      IPv6 Address        : ::
Gateway Address   : 0.0.0.0
Netmask Address   : 0.0.0.0            Interface        : Dot11Radio 1
Bridge-group        : 1
reap_flags_1        : 0x0     ip_learn_type       : 0x0       transient_static_ip : 0x0
Device            : ccx-client         Software Version : NONE
CCX Version       : 4                  Client MFP       : Off
State             : EAP-Assoc          Parent           : self
SSID              : vlan95n
VLAN              : 95
Hops to Infra     : 1                  Association Id   : 1
Clients Associated: 0                  Repeaters associated: 0
Tunnel Address    : 0.0.0.0
Key Mgmt type     : WPAv2              Encryption       : AES-CCMP
Current Rate      : m23-               Capability       : WMM 11h
Supported Rates   : 6.0 9.0 12.0 18.0 24.0 36.0 48.0 54.0 m0-2 m1-2 m2-2 m3-2 m4-2 m5-2 m6-2 m7-2 m8-2 m9-2 m10-2 m11-2 m12-2 m13-2 m14-2 m15-2 m16-2 m17-2 m18-2 m19-2 m20-2 m21-2 m22-2 m23-2
Voice Rates       : disabled           Bandwidth        : 20 MHz
Signal Strength   : -62 dBm           Connected for    : 302 seconds
Signal to Noise   : 35 dB            Activity Timeout : 20 seconds
Power-save        : Off                Last Activity    : 0 seconds ago
Apsd DE AC(s)     : NONE
Packets Input     : 34487              Packets Output   : 51847
Bytes Input       : 2250174            Bytes Output     : 76757696
Duplicates Rcvd   : 1                  Data Retries     : 36241
Decrypt Failed    : 0                  RTS Retries      : 0
MIC Failed        : 0                  MIC Missing      : 0
Packets Redirected: 0                  Redirect Filtered: 0
IP source guard failed : 0             PPPoE passthrough failed : 0
DAI failed : IP mismatch : 0             src MAC mismatch : 0             target MAC mismatch : 0
Existing IP failed : 0              New IP failed : 0
11w Status       : Off
Session timeout   : 0 seconds
Reauthenticate in : never
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c3702-1#show dot11 associations all-client
Address           : 0024.xxxx.xxxx    Name             : c3702-1
IP Address        : 192.168.95.91      IPv6 Address        : ::
Gateway Address   : 0.0.0.0
Netmask Address   : 0.0.0.0            Interface        : Dot11Radio 1
Bridge-group        : 1
reap_flags_1        : 0x0     ip_learn_type       : 0x0       transient_static_ip : 0x0
Device            : ccx-client         Software Version : NONE
CCX Version       : 4                  Client MFP       : Off
State             : EAP-Assoc          Parent           : self
SSID              : vlan95n
VLAN              : 95
Hops to Infra     : 1                  Association Id   : 1
Clients Associated: 0                  Repeaters associated: 0
Tunnel Address    : 0.0.0.0
Key Mgmt type     : WPAv2              Encryption       : AES-CCMP
Current Rate      : m23b               Capability       : WMM 11h
Supported Rates   : 6.0 9.0 12.0 18.0 24.0 36.0 48.0 54.0 m0-2 m1-2 m2-2 m3-2 m4-2 m5-2 m6-2 m7-2 m8-2 m9-2 m10-2 m11-2 m12-2 m13-2 m14-2 m15-2 m16-2 m17-2 m18-2 m19-2 m20-2 m21-2 m22-2 m23-2
Voice Rates       : disabled           Bandwidth        : 40 MHz
Signal Strength   : -67 dBm           Connected for    : 259 seconds
Signal to Noise   : 27 dB            Activity Timeout : 15 seconds
Power-save        : Off                Last Activity    : 5 seconds ago
Apsd DE AC(s)     : NONE
Packets Input     : 77863              Packets Output   : 147266
Bytes Input       : 4979788            Bytes Output     : 221483209
Duplicates Rcvd   : 1                  Data Retries     : 46004
Decrypt Failed    : 0                  RTS Retries      : 0
MIC Failed        : 0                  MIC Missing      : 0
Packets Redirected: 0                  Redirect Filtered: 0
IP source guard failed : 0             PPPoE passthrough failed : 0
DAI failed : IP mismatch : 0             src MAC mismatch : 0             target MAC mismatch : 0
Existing IP failed : 0              New IP failed : 0
11w Status       : Off
Session timeout   : 0 seconds
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I just got my BT Infinity 2 installed today. After running several speed tests on a wired connection via a ethernet cable, it seems my download speed is set to 16 Mbps and my upload speed to less than 0.6 Mbps. Considering the cost of BT Infinity 2 is quite high compared to the next best one, is it possible I can downgrade but still get the same speeds?
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Wholesale speed test:
Ethernet connection via bthomehub.home Troubleshooting > helpdesk :
1. Product name:
BT Home Hub
2. Serial number:
+068343+NQ42355023
3. Firmware version:
Software version 4.7.5.1.83.8.173.1.6 (Type A) Last updated Unknown
4. Board version:
BT Hub 5A
5. VDSL uptime:
0 days, 06:02:33
6. Data rate:
642 / 16957
7. Maximum data rate:
657 / 17365
8. Noise margin:
6.4 / 5.5
9. Line attenuation:
0.0 / 32.7
10. Signal attenuation:
0.0 / 26.5
11. Data sent/received:
46.8 MB / 739.8 MB
12. Broadband username:
[email protected]
13. BT Wi-fi:
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