New ink cartridges installed

I have installed all new HP940 ink cartridges color and black. It is telling me ink is low and won't print.

Hi @NAN7541,
Welcome to the HP Forums!
I understand that your HP Officejet pro 8500 printer is saying your new ink cartridges are low and will not print on Windows 7. I am happy to help!
I would suggest to go through this guide, Fixing Print Quality Problems for the HP Officejet Pro 8500 All-in-One Printer Series (A909).
If the guide does not resolve your issue, then please call our phone support at 800-474-6836 for your replacement/upgrade options. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.
Hope this helps!
RnRMusicMan
I work on behalf of HP
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My eprinter will not print in proper clolour even after new ink cartridges install cleaned nossles p

my eprinter will not print in proper in colour even after new ink cartridges installed cleaned nossles as new cartridges still not printing properly
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Which printer do you have specifically? HP makes several eprinters and I want to make sure I get the best information for you that I can.
Also, have you tried doing a self test print to see if the issue is hardware related versus being software related?
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Won't print alignment page or any page after new ink cartridges installed.

I just installed a new color and a new black ink cartridge into my HP Envy 5531. I have never had an issue with this printer before, owned it for 2 years. After installing it, it tells me to print an alignment page, I press ok. The alignment page comes out only blank. So they cannot scan the alignment page. Now my printer prints like it's running low on ink, but it says that it's full with color and black ink.

Hi @Aly9008,
I would be happy to help you work towards a solution. I understand you have installed new cartridges, the levels are good (full), but your print quality is poor. Please use the following document to troubleshoot the issue; Fixing Print Quality Problems for the HP ENVY 5530 e-All-in-One and Deskjet Ink Advantage 4510 e-All....
If the issue persists, I suggest calling us. Don't hesitate to call, although the printer may be out of warranty, the cartridges could be in warranty; therefore, there wouldn't likely be a fee for the phone support. We will, at our option, either replace products under warranty that prove to be defective or refund the purchase price.
We could even determine after troubleshooting that it is a problem with the printer, in which case they may offer you a discount on a newer model.
The number to call is 1-800-474-6836 for Canada and US, or you can Contact HP Worldwide.
To find the “Warranty Ends” date, look in the following table for the date's location on each product. The date follows the YYYY/MM/DD or YYYY/MM format, where YYYY indicates the year, MM indicates the month, and DD indicates the day.
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Sunshyn2005 - I work on behalf of HP

Not printing black ink after new ink cartridge installed (HP Officejet Pro L7555)

I have an HP Officejet Pro L7555 on which I just replaced the black ink cartridge. Now it won't print in black at all. I have tried cleaning the printhead multiple times to no avail. I only get printouts of boxes in all colors except black and nothing else written on the page at the end of each printhead cleaning cycle.
When I print the Self Test Diagnostic Page, it comes out in Magenta instead of black. On this page, it shows that both printhead are in good condition. The ink level on the black ink cartridge is shown to be full as would be expected for a newly installed cartridge.
I have replaced other cartridges on this printer before, and have not had this issue. Could anyone please help?

Thanks, garytech1. I have seen the document.
Solution 1. I have used and am using only genuine HP cartridges. The one I recently replaced was black. I have replaced the other colors before without problems.
Solution 2. I am using the correct type of paper. There are no streaks on the printouts. Any printing I try from a document with black text comes out blank. The only two types of printouts I have obtained are:
a. The Self Test Diagnostic Page, which comes out in magenta and it has no streaks. It also lists the status of the printheads as being good.
b. The printout that follows a printhead cleaning that has all color boxes except black. There are no streaks here either.
Solution 3. I have checked the print settings (I have Windows XP SP3) and they are all correct.
Solution 4. I have printed the PQ Diagnostic page and it is all blank except for some colored boxes. There are no streaks in them. No grey boxes appear.
Solution 5. There is nothing wrong with the images or documents I am trying to print.
Solution 6. I don't see why I should have to spend $70+ to replace the black/yellow printhead when:
a. The yellow color comes out fine in the colored boxes
b. All the diagnostics (the ones that are in the installed software as well as the ones I obtained from the HP website) all show the condition of both printheads to be good, and
c. When all printing was working just fine before I replaced the cartridge. Is there a physical way to clean the printheads since it appears from all of the above that it is the genuine HP ink that may have actually plugged it up?
Thanks for your help!

Re: Not printing black ink after new ink cartridge installed (HP Officejet Pro (edited)

Well 1 to 2 years later I have the exact same problem described by the posters with my OfficeJet 4020. My black printing started to deteriorate as the cartridge went empty, put in the same HP cartridges I have been buying at Costco since I bought the printer there 2 years ago, first new black cartridge printed poorly then just started to come out blank as described above. Put in second new cartridge Also ran all the cleaning and alignment tests and functions. no improvement and no malfunction found. While doing this I used up the three color cartridges which printed okay, it was just the black. Even went out and bought a third new cartridge from Staples to make sure the Costco ones weren't just bad. This HP replaced a Canon that lasted for ages and it's a problem already.
Did anyone ever find a solution to the HP black cartridge blank printing problem?

What is the model of your printer - there is not an Officejet 4020 that I can find. Is your model an Officejet 4620? If so I suggest you call HP support regardless of warranty as described in the post here. If you are in the US call 1-800-HPINVENt, elsewhere see the contact information here.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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How can I get my HP DeskJet 6540 to recognize the new ink cartridges I installed?

Hi everyone. I have an HP DeskJet 6540 printer and I replaced the ink cartridges. After I replaced the cartridges, I aligned them and then did a test print. I noticed that the blank ink didn't print. I opened system preferences, and then I opened the printer utility. It says, "Device Status : Pen Failure." Current Supplies Levels says, "The current levels for the selected printer are shown below...Cartridge on the left (tri-color 97) is unknown and the the cartridge on the right (black 96) is missing." Oh, I forgot to mention that the print cartridge light on the left side is flashing. I went to the HP support website and it says that the problem could be an incorrect print cartridge, incompatible print cartridge, or problem with the (left/right) print cartridge. The solution they offered was to remove, inspect and reseat the problem cartidge. It also said to clean the problem cartridge contacts. I did that and it still gives me the same results. I even reset the printer but still got the same results...
So the next thing I try is the OTHER cartridges listed as compatible with my printer which is 94 (black) and 95 (tri-color). I bought the new cartridges, placed them in the printer and I still got the same message from the print utility. I took the latter cartridges back and got a refund and explained that none of the compatible cartridges are working with my printer. I kept the 96 and 97 cartridges in the printer and the light on the left continues to flash so now I'm here asking if anyone knows how I can get my printer to recognize the new ink cartridges I installed? Are there any other solutions that I have besides throwing the printer out of the window? :-)
Thanks everyone ;-)

With all that you have done it does sound like the printer has a fault. If you haven't tried turning off the printer for several minutes, then this would be worth trying (maybe you have done this when you say reset the printer?).
If the cartridge light on the printer flashes when you turn the printer back on then it sounds like a hardware fault - not the driver or the operating system. And this is not usually something a user can resolve so it would need repair. And for the cost of a new printer, why would you bother.
If you plan of sticking with HP and getting another model that can use the 96 & 97 cartridges (let's face it, they often cost more than the new printer), then take the two existing cartridges to the store and see if they will let you check they are okay. No point throwing them out also if they still have a fair bit of ink still in them.

"Install new ink cartridges to continue." Error

After just installing new ink cartridges, my HP Photosmart C6180 All-in-One has the audacity, the gall, and the nerve to tell me that I need to "Install new ink cartridges to continue."! Now why, oh why, in the Wild World of Wonka, would my printer do that? Doth mine eyes deceive me, or does my printer hate me? I can imagine no other reason why it would do this. Perhaps I am overreacting, but I feel genuinely insulted: I didn't have the ink cartridges refilled like some people do, and I bought all-new ink cartridges.

Hi, lmichael14!
So that the Community can help you better, we will need to know exactly which model of printer you're using.
If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).
Thanks and have a great day!

New ink cartridge is not being recognized

I just installed a new ink cartridge in my np officejet pro L7580. All the ink works great except the black.

Ok, I just figured out so I´ll post it here in case someone has the same issue. I turned off my iPod while connected to the computer. Afterwards, the "other" connection showed up again in the device manager but this time it stayed there without disappearing and with the exclamation point on. I then proceed with one of the instructions in this posting to install the driver for the apple mobile which then showed up in the USB section of the hardware (it was never there until now). Bingo! I got my iPod Touch to connect for the first time! But seriously, why should it be so hard???? I'm concerned with the number of postings here. It looks as if Apple is selling the hottest toys but not be the best ones in terms of quality...

How to align with new ink cartridges, deskjet F4480

I am having trouble with my printer doing the alignment after I put in 2 new ink cartridges. The help section to align gave me instructions but they didn't work. I just downloaded/installed my printer device driver update to see if that would help. NO luck so far. Mu printer is a F4480 Deskjet

Hello @huidel,
Welcome back to the HP Support Forums! I see you are trying to align the cartridges on your HP Deskjet F4480, you have tried following the steps and updating the driver with no success.
1. What is your current Operating system, Windows or Mac and which version?
2. How did you install the DJ F4480, using the software CD or download?
Click here to download and run the HP Print and Scan Doctor > www.hp.com/go/tools- It was designed by HP to provide users with the troubleshooting and problem solving features needed to resolve many common problems experienced with HP print and scan products connected to Windows-based computers.
I look forward to hearing from you!
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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New ink cartridges in Deskjet 5525 but black won't print or prints in light gray

I installed new ink cartridges. Black prints as very light grey or not at all in some instances

Hi @rhare
I see you are having troubles with your black ink.
Please complete all of the steps in the following document; Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages Although I hope this resolves the issue, it might not. As you have a 5525, If the issue persists, I would suggest calling HP Phone Support, even if your printer is out of warranty, as you may require a replacement printer.
The number to call HP is 1-800-474-6836 for Canada and US, or you can Contact HP Worldwide.
Please let me know if the document resolves the issue, or if you called HP and the outcome of the call. Thanks.
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

HP Officejet Pro 8500 A910 - all new ink cartridges, black and blue ink not printing?

HP Officejet Pro 8500 A910 - all new ink cartridges, black and cyan ink not printing?
Cleaned printer heads w/no luck.

Welcome to the forums @corAtrum1 ,
I read your post about your Officejet 8500 no longer printing in black and cyan ink. I would recommend that you try out the steps in the guide below for this problem.
I hope this helps!
Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions: click here.
Have a great day
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
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Hp officejet 6500a won't scan to computer without ink cartridge installed?

Why do I need an ink cartridge installed to scan a pdf to computer?

Hi,
I did mentioned this around 2 years back: Vendors (all of them) should allow scan function without ink but looks like the answer is: before it's a scanner, it IS a printer and it needs inks to perform its primary function: printing. No inks, it may stop to do anything during the warming up process.
Regards.
BH
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I put in four new ink cartridges, now photos are dripping with ink, literally dripping.

My ink was low so I put four new cartridges in - Photo, Cyan, Magenta, Yellow. Using HP Advanced Photo Paper Glossy, and photos are dripping with ink. Please advise.
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Four new ink cartridges caused my photos to drip with ink.

Brand new ink cartridges, cleaned, still not printing

Recurring problem on this printer, nothing helps. Brand new ink cartridges, cleaned the inkheads twice, read though solutions for de-clogging the vents. Able to print documents fine this morning, now---nothing. Black ink not printing. Frustrating, this is a recurring problem and am tired of going through more ink. Ran alignment, just says "alignment failed" but no solutions offered/no troubleshooting given. Suggestions?

Hi @OL5,
Welcome to the HP Forums!
I see that your HP Photosmart is not printing black. I am sorry to hear this, but happy to help!
For further assistance, I will need to know:
The Product/Model Number of your printer. Follow instructions in this link. Finding Your HP Product Model Number.
If the printer is connected, Wireless, or USB.
If the power cable is plugged into a surge protector, or directly to the wall outlet. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
If you are using genuine HP ink cartridges, or refills.
Once I know this information, I will be happy to do some further research for you.
Thank you for posting!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

C7280 NEW INK CARTRIDGES NOT RECONIZED

I bought a pack of all new ink cartridges. I was only going to replace the ones that were empty but after I got errors saying that the dark blue was now too empty I decided to change them all to new. It still says that the dark blue is empty and the dark pink one went from almost empty to totally empty. It tells me on the main screen that I cannot print because the blue one is empty but not the pink one. BUt if I go to the ink levels it shows both are empty. All of them are new. I tried to do this reset solution that I found on another post that has to do with holding down the # and 6 and that didn't work at all. I do see that there is a little splash of blue around the blue cartridge. I seriously need to get the printer working because I have to print out shipping labels. Thanks to anyone that can help me out.

Hi dizdevil1
What results do you get when you check the ink levels?
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00414934&cc=us&lc=en&dlc=en&product=447851&tmp_...
Have you contacted Phone Support about this yet?
Thanks, Ciara
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

New ink cartridges installed

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