New Install Crashing of Premiere Pro CC

I've read several posts on this topic and tried following the advice. Windows 7. 64 bit. Dell Precision M6600 with Intel Core i7 vPro. All drivers updated. Installed Premiere Pro CC twice. Still having a crash on startup problem with the follwing report:
Problem signature:
Problem Event Name:    BEX64
Application Name:    Adobe Premiere Pro.exe
Application Version:    7.2.2.33
Application Timestamp:    532c3999
Fault Module Name:    amdocl64.dll
Fault Module Version:    2.4.595.10
Fault Module Timestamp:    4eefa829
Exception Offset:    0000000000361cc8
Exception Code:    c0000417
Exception Data:    0000000000000000
OS Version:    6.1.7601.2.1.0.256.48
Locale ID:    1033
Additional Information 1:    f2ff
Additional Information 2:    f2ffa275bed653201935179f6f7d7368
Additional Information 3:    5070
Additional Information 4:    5070e2023e911ec53dcc55cbe3ca5c17

Hi Acx_gd,
See if this forum post helps you out: http://forums.adobe.com/message/5677425#5677425
Thanks,
Kevin

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I just installed Adobe CC Premiere Pro and it continuously crashes!

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The files I'm opening with a new project are MP4 files from a gopro camera. The existing project was a CS5.5 file that it attempted to update to CC -- it actually located all of the files fine and as soon as it gets to the workspace with everything laid out, it crashes. Let me know if I can supply any more information.

I just posted Im having the same issue.
Premiere Pro 2014.2 is crashing
I love PPRO 2014 very much but, wrote an nasty gram to Adobe because each update seems to have issues.
I have set my autosave to 5 min saves and each time I see it say AUTO SAVING I use it as a reminder to do a real save.
I have a super system and it didn't use to crash like this every hour.
Why not try it out for a year and do a major update vs little updates that have issues the last 3 times.
I can't render either with the hardware setting, which did work for a year then, the latest update screwed that up.
The Adobe Tech blamed it on Apple but, hey - it worked for a year until Adobes update.

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Hi All,
I just wanted to point out some new video training, totally free of charge, called, "What's New and Changed in Premiere Pro CS5.5." Todd Kopriva flew all the way to Austria's "Video2Brain" studios to record these detailed tutorials and I think they're very good. Have a look gang, and see what you think!
Link: http://www.video2brain.com/en/products-117.htm#/content?t=2

Thanks, Todd, much appreciated. Such information is always welcomed by all users (at all levels), I'm sure.

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My instalation of Win7 Premiere Pro CS 5.5 is corrupted and I have lost the ability to handle HD files/projects. I can still process SD projects. I have also lost the ability to capture HD video over Firewire (no video, only sound) and I can't work with my earlier completed HD projects. I can't export work areas.
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If you are going to re-Install Premiere on the SAME computer, would it not be better to suspend activation to avoid using an activation "life"?
Indeed a post in this thread
http://forums.adobe.com/message/3650498
by an Adobe staff member who was involved in setting up the activation system, states that if you are re-installing on the same computer, there is no need to de-activate , and no "life" will be used up.
Hunt thinks that we have 8 lives, I am sure I was once told by Adobe support that we have 20.

How can I un-install my adobe premiere Pro CC 2014, I can not do this in the normal way because this program is not in the UN-INSTALL list?

How can I un-install my adobe premiere Pro CC 2014, I can not do this in the normal way because this program is not in the UN-INSTALL list?

http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)

'This project was saved in a newer version of Adobe Premiere Pro' but the project came from the exact same version??

Hey there,
I have two computers running the exact same version of Premiere (CC 2014) and both are currently updated.
I saved the project onto the server using one computer, then when I try to open it on the other comp I get this message:
'This project was saved in a newer version of Adobe Premiere Pro and cannot be opened in this version.'
Both comps are logged into the same creative cloud account and both work fine individually...
Does anyone out there have a fix for this??
Help would be much appreciated!!
Thanks!
Ben

Are you sure the updates are the exactly the same, look at the 'about' details under the help menu, are the build numbers the same:

Wmv file crashes my premiere pro

I realize all of the limitations of wmv files in terms of editing and quality.
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any ideas

I am running the newest trial of premier elements downloaded from the internet
i have Core [email protected] ghz (which is factory overclocked per intel specs)
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I have been editing AVCHD video in the latest version of Premiere Pro CS5.5 for some time now and then suddenly about 3 weeks ago I started having problems where the NVIDIA display driver for my GTX 580 would crash and then recover but kick me out of Premiere Pro in the process. I had the Mercury Playback Hardware engine enabled. Chaging it to software render mode fixed the issue and ultimately rolling my video drivers back to a previous version seemed to eliminate the problem completely allowing me to enable hardware render mode again.
I turned off auto updates on my video card since then and last night the problem suddenly came back. This time software render mode crashes too. I can even have Premiere Pro open and not be doing anyhting and sometimes after a while it just randomly crashes. It happens with all my projects and never in the same place on the timeline.
I deleted all of the render files and recreated them and even imported the project into a new project. This did not fix it.
I tried reinstalling old and new drivers using the "clean install" feature. No good.
I edited the TDR settings in my registry increasing the delay time before it recovers as recommended by Microsoft when this issue occcurs and this did not resolve my issue.
I am really concerned now because from everyhting I have read it should be working in software render mode. Since it's not I am at a loss.
I have other programs that use CUDA hardware rendering and none of them have an issue. It just seems to be with Premiere.
I also checked the temperature of the video card and that's fine. No overheating issues with my MOBO either.
I read somewhere that it could even be caused by a drop in clock speed on the card so I downloaded a utility to overclock my card and that didn't resolve the issue either.
Any ideas? I'm in crunch time on a major project and I can't render, export or do anything without it crashing.
I have Windows 7 Ultimate 64 Bit, 12 GB of RAM, terabytes of hard drive space and an intel 6 core processor. My specs are well above the requirements. I have had this card since December and like I said, the issues just started a few weeks ago.
Thanks.

I am not at home so I haven't tried rolling back further but I can confirm the version drivers that I tried are 320.18 which was working for a while, 320.49 and 327.23.
For reference I have Premiere Pro CS5.5.2 and the latest Windows 7 64-bit updates installed.
The mobo is an ASUS P6T Deluxe.
When I reinstall the NVIDIA drivers I use the clean install option which completely removes the previous version before reinstalling. I found that I have to reinstall this is the best way since uninstalling from the control panel only adds the drivers back on a reboot.

Completely Broken Playback/Multiple Crashes after Premiere Pro CC 14 Update

I am experiencing a critical error when using the updated version of Premiere Pro CC 14 (Build 8.1.0). When scrubbing through a basic timeline (of any project) I am having trouble even navigating my timeline without crashing my project. When I try to cue playback or render playback, I am met with crunchy audio (even when using different types of audio files, wav, flac, mp3, etc) or the audio is choppy, or it does not playback at all and has completely dropped out. This will also happen with the video from time to time.
I have found the best way to make this update of Premiere crash is to push play in my timeline and move my marker back in time repeatedly. After about 4-5 movement, it will crash. If I jump anywhere in the timeline, the playback with both the video and audio is choppy and drops out. I will try to post a video of this later if my description is not doing it justice.
I am working on a 12 core Mac Pro (2.4 GHz 6 Core Intel x 2) with 20 GB of Ram. I am editing locally. I have an ATI card. I have the most current update of my CUDA drivers. I have tried to change the playback settings, audio and audio hardware settings to the best of my knowledge to help resolve the problem but nothing seems to work. I have also toggled between the MPBE settings when creating a new project to see if this was the issue, it does not seem to be helping in any way.
This update has completely brought my work day to a halt and it is critical that I resolve this issue as soon as possible. An update should not make things worse! I was not having any issues until I updated.
I've attached some screenshots and can post the error report (it's very long so I won't put it in this initial post).
Thanks for the help!

Hi Ryan,
ryanghills wrote:
I have an ATI card. I have the most current update of my CUDA drivers.
If you have an ATI card, then why are CUDA drivers installed? Do you use Resolve? Can you try removing them? Avoid installing NVIDIA CUDA drivers on computers with AMD GPUs Though a bug was fixed in 8.0, it may have resurfaced in 8.1. This would be worth testing.
ryanghills wrote:
An update should not make things worse! I was not having any issues until I updated.
Premiere Pro CC 2014.1 is a major release. As a user, you have to be aware of things like:
Is your GPU driver is compatible with your system? You might need to update the driver.
Are your third party plug-ins compatible with the new version of Premiere Pro? They might not be.
Are your preferences corrupt? You might try resetting preferences.
Are disk permissions current? You may need to repair disk permissions.
Another big issue is that some of the permissions folders may be set to Read Only by OS X. Can you check that out? Premiere Pro CC, CC 2014, or 2014.1 freezing on startup or crashing while working (Mac OS X 10.9, and later)
Also, give us more info on your system. I see an AJA preset in there: FAQ: What information should I provide when asking a question on this forum?
Thanks,
Kevin

Missing Waveform Monitors - New Install, Most Recent Premiere CC 2014

Hi,
I recently downloaded and installed Premiere Pro CC and related apps with a cloud subscription on a new Mac Pro tower. I connected by working RAIDs and opened a PPro project originated on my previous edit system, an iMac. Right away I noticed some strange behavior and key features missing when I went to color correct my footage.
With the desired timeline active in the "Editing" workspace, I used the keyboard shortcut (I also tried this with the dropdown menu) and switched the workspace to color correction. Rather than the timeline activated in the "editing" workspace, a completely different timeline in the project appeared in the "color correction" space. This occurred multiple times with seemingly every timeline, but the one I desired to correct activating in the "color correction" space.
Also, the waveform monitors are absent from both the reference and program viewer menus. I can't seem to the find them anywhere. This leaves me feeling a bit crazy, as I was operating in the most current PPro CC version on the iMac just yesterday and everything was in its place.
Thoughts on what is going on here?
Here are my system specs:
Mac Pro
Yosemite 10.10.1
Processor: 3.5 GHz 6-COre Intel Xeon E5
Memory: 32 GB 1886 MHz DDR3 ECC
Graphics: AMD FirePro D700 6144 MB
For now I suppose, I'll try uninstalling and re-installing the app. Other ideas? Anyone else experiencing this?
Lindsay

Thank you for all of the feedback. I have tried un-installing and re-installing twice now. Once using the cleaner tool and once without. Neither has remedied the problem. I was sure to check "Remove Preferences" when performing the un-install, but when I opened a new project after the re-installation, PPro opened in the "Color Correction" workspace rather than opening in the standard editing workspace and still no scopes.
Other ideas?
I found this thread, which isn't boosting my confidence in a healthy Premiere / Mac Pro relationship, but I have seen no mention of the missing scopes issue I am experiencing. And really I haven't progressed to the point of attempting an export or render. As you well know, scopes are vital, and there's no point exporting if I can't properly polish a product.
Premiere Pro CC and the New Mac Pro (2014)

Cannot install update on Premiere Pro cc

2 days ago i've bnee noticed of new Premiere Pro cc update. Tryed to install but fails: gives me an error istalling the patch.
Then unistalled Premiere Pro Cc and just installed again, but got the same problem. The system is able to install Premiere Pro cc but not the patch.
The additonal problem is that the version of Premiere Pro CC i've been installed now seems to be eralier than the one i had before. So it cannot open my most recent project. I'm in big troubles!!!!
I got Premiere Pro Cc in spring and months ago i already have installed a previous update without any problem. It seems that the actual Premiere Pro CC version i can download is the oler one without that update.
Help me please.

The error i receive is : U44M1I210

Encore CS5.5 New Install crashes when I assign a drive to the project - Win7

Encore CS5.5 open fine but when I have assigned a drive and named the project then enter, it crashes with this error:
"Microsoft C+++
Runtime error
Program: C:\Pr....
This application has requested the Runtime to terminate it in an unusual way.
Please contact the application's support team for more information."
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This is a new install and the first time I've tried to run Encore on this new computer.
I've been editing in Premiere and exporting out thorugh AME just fine, but now I need to make a DVD and Encore won't stay open because of this error.
I've tried opening to another drive beside the raid but I get the same error.
I also have a Matrox MO2 aqttached but that doesn't seem to be a problem with Premiere either.
Can you help?
This is Win7 on an Asus P9X79 MB with Intell i73930 and 16 gigs of ram.

>This is a new install and the first time I've tried to run Encore
Have you checked to see if there are any updates for Encore?
All Adobe updates start here and select product, read to see if you need to install updates in number order, or if the updates are cumulative for the individual product http://www.adobe.com/downloads/updates/
Have you also made sure Win7 is updated?
And, some other things to check...
As well as the below, right click the Encore icon and select Run as Administrator, which is NOT the same thing as running the computer with the Administrator account, and which fixes several "odd" problems... To create a two layer DVD (or a BluRay?), you MUST have Encore set to use the Run as Administrator option
Run as Administrator http://forums.adobe.com/thread/771202
-Set to always "run as" via icon http://forums.adobe.com/thread/969395
Odd Errors http://forums.adobe.com/thread/670174
Long File Names or odd characters cause problems
Read http://forums.adobe.com/thread/588273
And #4 http://forums.adobe.com/thread/666558
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Contact Adobe.

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I am not too tech-savvy when it comes to some computer specs, but over the years of using Adobe Premiere Pro, I have used many computers with this program, and while all of them met the system requirements, I have had problems in each instance.
I am currently using CS4 on a Dell Precision T3500, which has been pretty good so far, but now I am editing much larger projects that have extensive data and files, and now my system has slowed down to the point where I can no longer render my media without Adobe freezing up and crashing. For reference, the size of the .prproj file is 15M, and is using over 10G of media, and is freezing up on me.
A simple solution would be some sort of add-on to my system to make it work faster with preview files and can render & export quickly, but realistically I will need a better computer overall to accomplish this. Would a specific graphics card solve this problem?
If I were to start from scratch with a brand new computer from Dell.com, what would be the best OS, Processor, Memory (any noticable difference between 4G and 6G?), and anything else needed to allow Premiere Pro to function smoothly with large projects? I would like it to be cost-effective, but what's most importand is getting PPRO to work the way it is meant to for professional, high-end projects.
I don't need to dissect & learn the interworkings of my car in order to drive it. I wish the same could be said about Adobe Premiere Pro and the computer specs needed for it...
Thanks for your time and effort to help me out. Much appreciated!!
-Rick

Rick,
You may not need to know all the inner workings of your car to drive it, but buying a new (or used) car these days involves quite of bit of research just to understand all of the various option packages!
Let me start by completely agreeing with both wb_martin and Bill Gehrke comments, although neither is suggesting you buy a stock Dell! I know enough to build and support my own systems, but ADK indeed rocks for anyone who wants a cost effective turnkey system customized for their specific video (or audio) editing needs.
I also agree with Alex's comments and his "hybrid" recommendation regarding a Dell or HP workstation with a nVidia gamer's series GTX video card. You cannot however order those from Dell's or HP's web sites though since they normally only offer the Quadro nVidia cards on their workstation series offerings.
I will assume that you are editing DV and/or HD and not RED 4k or larger media.
Dell has systems in both their gamers line and workstation line that would work pretty well for large projects assuming you jump up to Adobe's CS5/5.5/6 software which supports use of both cpu and gpu (video card) processing to really speed up editing and renders:
Workstation - Dell T3600
Xeon E5-1650, 6-core, 3.2GHz (3.8 GHz turbo), Win7 Pro 64-bit, $1629 base price
635 watt p/s $35
32GB 1600 MHz ECC RAM $819
Quadro 5000 2.5 GB $1309
4TB RAID 0 $252
Blu-ray burner $222
TOTAL = $4266
Gamer's Alienware Aurora
i7-3930k factory oc'd to 4.1GHz, Win7 Pro 64-bit, $2119 base price
32GB, 1600 MHz RAM $450
GTX 680 2GB video card $450
4TB RAID 0 $250
Blu-ray burner $125
TOTAL = $3394
The workstation option is a really solid system (like your T3500) and Dell's workstation support is pretty good.
The gamer's option is significantly less expensive and faster. I personally think that its also pretty UGLY!
IMHO Dell and HP provide very nice workstation base systems but then charge really inflated prices for memory, hard drives, optical drive upgrades, etc. So, that brings you back to a "hybrid" option if you would be up to it. That is, buy a base Dell (or HP) workstation and then add 3rd party RAM, graphics card, and hard drive(s). That will not void your warranty, but will not be a completely turnkey solution either.
BTW, HP makes a killer workstation pre-configured powerful enough to edit Red 4k. Unfortunately it costs almost $10k!
Good luck with this adventure!
Jim

Error installing update in Premiere Pro CC 2014.2, error code U44M1I210

Tried several times to update Premiere Pro CC 2014.2 with the same error code U44M1I210. Tired to contact customer but their site is down.

Got the same Error. Previous I worked with a GTX 760, and was hoping to get it fixed with using a GTX 780 6GB. But just as you, didn't solve the Problem.
Usually I got the Problem solved, with exiting Premiere, restarting it, reset my Workspace. Then the Problem of having the bugged Workspace was gone. And also the Problem of the missing Video Tracks.
At the moment I started on a new Project. Pretty simple, with only a 21 second DV footage. And here I was switching tabs with my Browser, came back to the Project, and the Video Tracks were gone. I saved, closed Premiere, restated and the Video Tracks are still missing.
So I made a new Sequence, voilá the Video Tracks are there. Thus I need to copy and paste the Tracks onto the new Sequence.
But that is not really a solution!
I was on the Phone with Adobe, and on Chat, but they couldn't help me. They suggested to get a Tesla or Quadro Card, or at least a GPU that got confirmed as working on their page. I did that, but obviously, that is not the issue.

New Install Crashing of Premiere Pro CC

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