New install of Crystal 2013 Server; getting errors
New install of Crystal 2013 Server on Windows 2012R2 Server
In the Connectivity Services; the ConnectionServer32 shows a state of Initalizing, and Disabled
In the Crystal Report Services; the CrystalReports2013ProcessingServer shows a state of Running with errors and Disabled
In the Crystal Report Services; the CrystalReports2013ReportApplicationServer shows a state of Stopped and Enabled
Hovering over Stopped I get "The Executable could not be launched. Possible reasons are insufficient RAM or disk space, or an invalid filepath or working directory. Actual reason: CreateProcess error + 14001, The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log."
Application Event Log Entry:
Log Name: Application
Source: BusinessObjects_cms
Date: 4/21/2014 11:43:12 AM
Event ID: 33017
Task Category: General
Level: Warning
Keywords: Classic
User: N/A
Computer: DBH-TCRYSTAL01.sbcounty.gov
Description:
Unable to contact server DBHTCRYSTAL01.ConnectionServer32 on machine DBH-TCRYSTAL01.sbcounty.gov to perform status notification. Please check the server's system log for errors.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="BusinessObjects_cms" />
<EventID Qualifiers="0">33017</EventID>
<Level>3</Level>
<Task>1</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-04-21T18:43:12.000000000Z" />
<EventRecordID>32081</EventRecordID>
<Channel>Application</Channel>
<Computer>DBH-TCRYSTAL01.sbcounty.gov</Computer>
<Security />
</System>
<EventData>
<Data>DBHTCRYSTAL01.ConnectionServer32</Data>
<Data>DBH-TCRYSTAL01.sbcounty.gov</Data>
</EventData>
</Event>
System Event Log Entry:
Log Name: System
Source: Microsoft-Windows-DistributedCOM
Date: 4/21/2014 7:49:07 AM
Event ID: 10016
Task Category: None
Level: Error
Keywords: Classic
User: SYSTEM
Computer: DBH-TCRYSTAL01.sbcounty.gov
Description:
The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID
{05D1D5D8-18D1-4B83-85ED-A0F99D53C885}
and APPID
{AD65A69D-3831-40D7-9629-9B0B50A93843}
to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-DistributedCOM" Guid="{1B562E86-B7AA-4131-BADC-B6F3A001407E}" EventSourceName="DCOM" />
<EventID Qualifiers="0">10016</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8080000000000000</Keywords>
<TimeCreated SystemTime="2014-04-21T14:49:07.818690400Z" />
<EventRecordID>8228</EventRecordID>
<Correlation />
<Execution ProcessID="668" ThreadID="804" />
<Channel>System</Channel>
<Computer>DBH-TCRYSTAL01.sbcounty.gov</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="param1">application-specific</Data>
<Data Name="param2">Local</Data>
<Data Name="param3">Launch</Data>
<Data Name="param4">{05D1D5D8-18D1-4B83-85ED-A0F99D53C885}</Data>
<Data Name="param5">{AD65A69D-3831-40D7-9629-9B0B50A93843}</Data>
<Data Name="param6">NT AUTHORITY</Data>
<Data Name="param7">SYSTEM</Data>
<Data Name="param8">S-1-5-18</Data>
<Data Name="param9">LocalHost (Using LRPC)</Data>
<Data Name="param10">Unavailable</Data>
<Data Name="param11">Unavailable</Data>
</EventData>
</Event>
I also have second Windows 2012R2 Server / Crystal 2013 Server install that is working just fine and the only difference is it is not a member of the Domain.
Barry Streets
[email protected]
510-238-2727 ext 2780
In addition to checklists provided by Josh; I would suggest you to perform a repository scan of the system to identify whether any objects were not installed properly and there might be a possible corruption. Use the link mentioned below to perform repository scanning.
How to use Repository Diagnostic Tool - Business Intelligence (BusinessObjects) - SCN Wiki
You can try to repair the install. Also as this is a new install you can directly go for re-installing the software.
PS: Try to re-download the software from the service market place rather than copying the installer from existing one.
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