New Installation - LED stuck in AMBER MODE please help

HI Guys
Hope you well
I am currently supporting an engineer onsite remotely  and have come across a strange problem .
I have installed a few controllers but none of them have behaved in this manner.
The  model is a WLC  5508-50k9 model wireless controller and software 7.0.98.0
I  have seen as per installation guideline that  amber means th following
Distribution ports 1-8 Off: Not present.
Green: Indicates SFP port is active and link is established.
Amber: Present with failure
This mean that so coherent fault lies as follows on Layer 1&2 .
The switch port light does not go green either.
We have used both xover and straight but no luck
The controller is using GLC - T to connect to the switch
Any idea guys

But are they CISCO ? Also are you using any transivers anywhere in line to this link ?

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