New intel iMac 20" problems...please advise.

I just purchased my first Mac last week. It is a 20" Intel iMac Core Duo with 2 gigs of RAM (apple RAM installed on site). After a day of use I began to have random kernel panics. Later, my system would shut down after two hours of use. I reset the SMC and that did the trick for 3 days. Now the top of the unit near the camera is getting hot and when I boot up from a shut down, the system does not boot to the desktop... it boots right into sleep mode, then takes about 15 to 20 minutes to wake from sleep mode where it goes into a couple of restatrs. Over the phone assistance has not been able to diagnose the problem and hardware tests all indicate that there are no problems. Furthermore, my work hours make it realy difficult for me to schedule time with a genius. I switched from a pc to a mac because I was tired of the problems with my pcs, but I am having far more trouble with my mac.

I will call apple when I get home. I have apple care for three years. The tech support has been good, but they are worried about the heat eminating from the area by the camera. Sadly, all the techs at my local apple store tell me that they are unfamiliar with the new intel iMac core duo and don't know what else to do. To top it all off, there was a popping sound from my mac and the the sound went out. I toggled the volume on the keyboard and the sound came back. I was told over the phone that I have to make an appointment with a genius to look at my system, but that they would only replace it if necessary. Sadly, my work schedule does not permit this. I wish I could just walk in and get the blasted thing replaced.

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Thursday - February 09, 2006
Apple investigates Intel iMac Front Row problems
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