New internal hard drive not seen in disk utility

Hi
I replaced my hard drive with a western digital black edition but when I use it as an internal it is not seen by the disk utility. 
I have installed and booked from the new drive using USB so it doesn't seem faulty. 
When I use the old drive as an internal it works so I don't know what's going wrong. 
I have had a look at similar problems but nothing I have tried has helped. 

It may be the internal connecting cable that is the problem.  If you can install the new HDD in an enclosure, connect it to the MBP, then see if you recognize it using the OSX installation disk.  If so, the internal connector should be replaced.
Ciao.

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    HI
    i have a 500gb western digital my passport, its been working fine, since i have used it on a windows machine, i can no longer get it to be recognised in finder. The light is flashing on the side and i can see it under USB in sytem profiler. I cant see it in disk utility. i cant format as it has photos etc loaded
    cheers

    An update for anyone who can help me:
    I have tried the external hard drive in other computers (mac and windows), each time I get the same problem above.
    I have removed the HD from the enclosure and purchased a docking station for it (3.5" SATA). When I plug it in to the laptop it disconnects itself straight away before it is visible. With the windows computers it installs the drivers and says that the device is ready to use, then disconnects before it shows up.
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    This is very frustrating as I was using the HD with no issues and it randomly disconnected and I have not been able to access since.
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  • New internal hard drive not recognized at all!

    Hello everybody!
    I really need your help. I tried to upgrade my internal 120gb drive to a Western Digital wd2500bevs. But when I start my Macbook with the Leopard DVD neither the System Profiler nor the Disk Utilities Program recognize the drive for a possible installation. When I reinstall the old drive everything is back to normal and works perfectly.
    This is what I already tried to fix the problem:
    I took the drive into an external casing => it was recognized immediately
    I then formatted it => no change after installing it into the Macbook again.
    I cloned my system with CCC on the WD and then installed it => no system found.
    I have another disk of this kind but the same problem and another 160gb Toshiba disk which is not recognized as well.
    Please help me! I couldn't find help in German discussions yet so I hope anyone of you guys can help me.

    You say the drive is "recognized" but your original post stated it was not present in Disk Utility. I'm puzzled. Have you attempted to partition and format the drive?
    Extended Hard Drive Preparation
    1. Boot from your OS X Installer Disk. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Installer menu (Utilities menu for Tiger.)
    2. After DU loads select your hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Note the SMART status of the drive in DU's status area. If it does not say "Verified" then the drive is failing or has failed and will need replacing. SMART info will not be reported on external drives. Otherwise, click on the Partition tab in the DU main window.
    3. Click on the Options button, set the partition scheme to GUID then click on the OK button. Set the number of partitions from the dropdown menu (use 1 partition unless you wish to make more.) Set the format type to Mac OS Extended (Journaled.) Click on the Partition button and wait until the volume(s) mount on the Desktop.
    4. Select the volume you just created (this is the sub-entry under the drive entry) from the left side list. Click on the Erase tab in the DU main window.
    5. Set the format type to Mac OS Extended (Journaled.) Click on the Options button, check the button for Zero Data and click on OK to return to the Erase window.
    6. Click on the Erase button. The format process will take 30 minutes to an hour or more depending upon the drive size.

  • Internal hard drive/repair: SMART status; Disk Utility, Tech Tool & More

    machine: 12" PowerBook 1.5 GHz PowerPC G4 (Aluminium) with 80GB internal HD
    internal hard drive (original): Hitachi Travelstar 5K100 series HTS541080G9AT00
    hard drive firmware: MB4AA5AJ
    ATA version: 6
    ATA standard: ATA/ATAPI-6 T13 1410D revision 3a
    I have monitored the SMART status etc. of my internal drive with smartmontools for some time. Occasionally, I would see an error or a failed self-test but later testing always succeeded and things did not seem to be problematic.
    At the beginning of this week, I started to see a lot of failed self-tests (though some still passed), a rising number of bad ("pending") sectors and reallocation attempts (though no reallocated sectors) and various other errors. The computer seemed to have trouble reading from the disk at times and Carbon Copy Cloner reported two I/O errors when cloning (a later clone succeeded). fsck showed errors although running fsck -fy repeatedly seemed to resolve them.
    The Apple hardware tests initially reported an error (2STF/8/3:ATA-100 ata-6-Master) but I hadn't realised I should disconnect peripherals before running it so I did that and repeated the test which found no issues. I ran the extended test a total of three times with no errors.
    As I continued to have problems, I booted from my clone and had Disk Utility wipe the drive by writing zeros to it. (I thought trying to get it to write everywhere would either finish the drive off or force it to reallocate the bad blocks. As I understand it, in normal use, the drive won't reallocate the blocks unless it can recover the data in the hopes of reading it at a later time.)
    I then continued monitoring the disk using smartmontools. At this point, short self-tests succeed but extended self-tests "disappear". They don't fail, they simply vanish. They begin and smartctl shows the test in progress but then no error or result is logged - it is as if the test was never run. The first time I did this, I got an error saying the SMART attributes could not be read but subsequent tests do not trigger even an error. Short self-tests continue to pass.
    There are now (according to SMART) zero bad ("pending") sectors but zero reallocated sectors, which seems odd. The raw read error rate fluctuates (zero one minute, many thousands a while later) although I am not sure it did not do this before.
    Disk Utility claims the disk does not support SMART status even though smartctl clearly shows it does. Disk Utility claims the volume is "OK".
    I ran Tech Tool Deluxe 3.04 from CD and 3.1.1 from my clone. In both cases, I ran all available tests on the drive. No problems were found.
    I am seeing some problems even while booted from my clone - yesterday, the system froze completely and I had to force a shut-down by switching off the power (fsck then found a minor error but repaired it). Just before this happened, I was unable to mount a disk image and was trying to rectify the situation when the system froze. It is possible that the errors fsck corrected were implicated in the freeze, rather than caused by it, since Disk Utility found and repaired similar errors for the other two clones I have (on different partitions of my external drive - yes, I know this is sub-optimal).
    Here is some current output from smartmontools:
    ---output: smartctl -q noserial -a disk0---
    smartctl version 5.38 [powerpc-apple-darwin8.11.0] Copyright (C) 2002-8 Bruce Allen
    Home page is http://smartmontools.sourceforge.net/
    === START OF INFORMATION SECTION ===
    Model Family: Hitachi Travelstar 5K100 series
    Device Model: Hitachi HTS541080G9AT00
    Firmware Version: MB4AA5AJ
    User Capacity: 80,026,361,856 bytes
    Device is: In smartctl database [for details use: -P show]
    ATA Version is: 6
    ATA Standard is: ATA/ATAPI-6 T13 1410D revision 3a
    Local Time is: Sat Jul 3 20:28:52 2010 BST
    SMART support is: Available - device has SMART capability.
    SMART support is: Enabled
    === START OF READ SMART DATA SECTION ===
    SMART overall-health self-assessment test result: PASSED
    General SMART Values:
    Offline data collection status: (0x00) Offline data collection activity
    was never started.
    Auto Offline Data Collection: Disabled.
    Self-test execution status: ( 0) The previous self-test routine completed
    without error or no self-test has ever
    been run.
    Total time to complete Offline
    data collection: ( 645) seconds.
    Offline data collection
    capabilities: (0x5b) SMART execute Offline immediate.
    Auto Offline data collection on/off support.
    Suspend Offline collection upon new
    command.
    Offline surface scan supported.
    Self-test supported.
    No Conveyance Self-test supported.
    Selective Self-test supported.
    SMART capabilities: (0x0003) Saves SMART data before entering
    power-saving mode.
    Supports SMART auto save timer.
    Error logging capability: (0x01) Error logging supported.
    General Purpose Logging supported.
    Short self-test routine
    recommended polling time: ( 2) minutes.
    Extended self-test routine
    recommended polling time: ( 55) minutes.
    SMART Attributes Data Structure revision number: 16
    Vendor Specific SMART Attributes with Thresholds:
    ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
    1 RawRead_ErrorRate 0x000b 100 100 062 Pre-fail Always - 0
    2 Throughput_Performance 0x0005 100 100 040 Pre-fail Offline - 0
    3 SpinUpTime 0x0007 142 142 033 Pre-fail Always - 2
    4 StartStopCount 0x0012 097 097 000 Old_age Always - 5793
    5 ReallocatedSectorCt 0x0033 100 100 005 Pre-fail Always - 0
    7 SeekErrorRate 0x000b 100 100 067 Pre-fail Always - 0
    8 SeekTimePerformance 0x0005 100 100 040 Pre-fail Offline - 0
    9 PowerOnHours 0x0012 039 039 000 Old_age Always - 26720
    10 SpinRetryCount 0x0013 100 100 060 Pre-fail Always - 0
    12 PowerCycleCount 0x0032 098 098 000 Old_age Always - 4168
    191 G-SenseErrorRate 0x000a 100 100 000 Old_age Always - 0
    192 Power-OffRetractCount 0x0032 100 100 000 Old_age Always - 201877487644
    193 LoadCycleCount 0x0012 001 001 000 Old_age Always - 2209599
    194 Temperature_Celsius 0x0002 141 141 000 Old_age Always - 39 (Lifetime Min/Max 16/46)
    196 ReallocatedEventCount 0x0032 100 100 000 Old_age Always - 194
    197 CurrentPendingSector 0x0022 100 100 000 Old_age Always - 0
    198 Offline_Uncorrectable 0x0008 100 100 000 Old_age Offline - 0
    199 UDMACRC_ErrorCount 0x000a 200 200 000 Old_age Always - 0
    SMART Error Log Version: 1
    ATA Error Count: 2138 (device log contains only the most recent five errors)
    CR = Command Register [HEX]
    FR = Features Register [HEX]
    SC = Sector Count Register [HEX]
    SN = Sector Number Register [HEX]
    CL = Cylinder Low Register [HEX]
    CH = Cylinder High Register [HEX]
    DH = Device/Head Register [HEX]
    DC = Device Command Register [HEX]
    ER = Error register [HEX]
    ST = Status register [HEX]
    PoweredUpTime is measured from power on, and printed as
    DDd+hh:mm:SS.sss where DD=days, hh=hours, mm=minutes,
    SS=sec, and sss=millisec. It "wraps" after 49.710 days.
    Error 2138 occurred at disk power-on lifetime: 26716 hours (1113 days + 4 hours)
    When the command that caused the error occurred, the device was active or idle.
    After command completion occurred, registers were:
    ER ST SC SN CL CH DH
    10 51 00 09 4f c2 a0 Error: IDNF
    Commands leading to the command that caused the error were:
    CR FR SC SN CL CH DH DC PoweredUpTime Command/Feature_Name
    b0 d6 01 09 4f c2 a0 00 08:30:04.500 SMART WRITE LOG
    b0 d5 01 09 4f c2 a0 00 08:30:04.300 SMART READ LOG
    b0 d1 00 00 4f c2 a0 00 08:30:04.000 SMART READ ATTRIBUTE THRESHOLDS [OBS-4]
    b0 d0 00 00 4f c2 a0 00 08:30:04.000 SMART READ DATA
    b0 da 00 00 4f c2 a0 00 08:30:04.000 SMART RETURN STATUS
    Error 2137 occurred at disk power-on lifetime: 26682 hours (1111 days + 18 hours)
    When the command that caused the error occurred, the device was active or idle.
    After command completion occurred, registers were:
    ER ST SC SN CL CH DH
    40 51 28 18 95 98 e4 Error: UNC 40 sectors at LBA = 0x04989518 = 77108504
    Commands leading to the command that caused the error were:
    CR FR SC SN CL CH DH DC PoweredUpTime Command/Feature_Name
    25 00 80 c0 94 98 e0 00 1d+01:30:37.600 READ DMA EXT
    25 00 80 c0 94 98 e0 00 1d+01:30:30.600 READ DMA EXT
    25 00 80 c0 94 98 e0 00 1d+01:30:22.600 READ DMA EXT
    25 00 80 c0 94 98 e0 00 1d+01:30:16.300 READ DMA EXT
    25 00 80 40 94 98 e0 00 1d+01:30:14.700 READ DMA EXT
    Error 2136 occurred at disk power-on lifetime: 26682 hours (1111 days + 18 hours)
    When the command that caused the error occurred, the device was active or idle.
    After command completion occurred, registers were:
    ER ST SC SN CL CH DH
    40 51 21 1f 95 98 e4 Error: UNC 33 sectors at LBA = 0x0498951f = 77108511
    Commands leading to the command that caused the error were:
    CR FR SC SN CL CH DH DC PoweredUpTime Command/Feature_Name
    25 00 80 c0 94 98 e0 00 1d+01:30:30.600 READ DMA EXT
    25 00 80 c0 94 98 e0 00 1d+01:30:22.600 READ DMA EXT
    25 00 80 c0 94 98 e0 00 1d+01:30:16.300 READ DMA EXT
    25 00 80 40 94 98 e0 00 1d+01:30:14.700 READ DMA EXT
    25 00 80 c0 93 98 e0 00 1d+01:30:14.100 READ DMA EXT
    Error 2135 occurred at disk power-on lifetime: 26682 hours (1111 days + 18 hours)
    When the command that caused the error occurred, the device was active or idle.
    After command completion occurred, registers were:
    ER ST SC SN CL CH DH
    40 51 22 1e 95 98 e4 Error: UNC 34 sectors at LBA = 0x0498951e = 77108510
    Commands leading to the command that caused the error were:
    CR FR SC SN CL CH DH DC PoweredUpTime Command/Feature_Name
    25 00 80 c0 94 98 e0 00 1d+01:30:22.600 READ DMA EXT
    25 00 80 c0 94 98 e0 00 1d+01:30:16.300 READ DMA EXT
    25 00 80 40 94 98 e0 00 1d+01:30:14.700 READ DMA EXT
    25 00 80 c0 93 98 e0 00 1d+01:30:14.100 READ DMA EXT
    25 00 80 40 93 98 e0 00 1d+01:30:13.500 READ DMA EXT
    Error 2134 occurred at disk power-on lifetime: 26682 hours (1111 days + 18 hours)
    When the command that caused the error occurred, the device was active or idle.
    After command completion occurred, registers were:
    ER ST SC SN CL CH DH
    40 51 28 18 95 98 e4 Error: UNC 40 sectors at LBA = 0x04989518 = 77108504
    Commands leading to the command that caused the error were:
    CR FR SC SN CL CH DH DC PoweredUpTime Command/Feature_Name
    25 00 80 c0 94 98 e0 00 1d+01:30:16.300 READ DMA EXT
    25 00 80 40 94 98 e0 00 1d+01:30:14.700 READ DMA EXT
    25 00 80 c0 93 98 e0 00 1d+01:30:14.100 READ DMA EXT
    25 00 80 40 93 98 e0 00 1d+01:30:13.500 READ DMA EXT
    25 00 80 c0 92 98 e0 00 1d+01:30:12.100 READ DMA EXT
    SMART Self-test log structure revision number 1
    Num Test_Description Status Remaining LifeTime(hours) LBAof_firsterror
    # 1 Short offline Completed without error 00% 26717 -
    # 2 Short offline Completed without error 00% 26717 -
    # 3 Short offline Completed without error 00% 26717 -
    # 4 Short offline Completed without error 00% 26717 -
    # 5 Short offline Completed without error 00% 26716 -
    # 6 Short offline Completed without error 00% 26715 -
    # 7 Short offline Completed without error 00% 26714 -
    # 8 Short offline Completed without error 00% 26697 -
    # 9 Extended offline Completed: read failure 10% 26692 75071682
    #10 Short offline Completed without error 00% 26687 -
    #11 Extended offline Completed: read failure 10% 26676 77108511
    #12 Short offline Completed: read failure 40% 26663 296917
    #13 Short offline Completed without error 00% 26657 -
    #14 Short offline Completed: read failure 10% 26646 296918
    #15 Short offline Completed: read failure 70% 26645 296905
    #16 Short offline Completed: read failure 10% 26644 296910
    #17 Short offline Completed: read failure 10% 26644 296910
    #18 Short offline Completed: read failure 40% 26643 296916
    #19 Short offline Completed: read failure 20% 26643 296909
    #20 Extended offline Completed without error 00% 26620 -
    #21 Short offline Completed without error 00% 26618 -
    Warning! SMART Selective Self-Test Log Structure error: invalid SMART checksum.
    SMART Selective self-test log data structure revision number 1
    SPAN MIN_LBA MAX_LBA CURRENTTESTSTATUS
    1 0 0 Not_testing
    2 0 0 Not_testing
    3 0 0 Not_testing
    4 0 0 Not_testing
    5 0 0 Not_testing
    Selective self-test flags (0x0):
    After scanning selected spans, do NOT read-scan remainder of disk.
    If Selective self-test is pending on power-up, resume after 0 minute delay.
    ---end output---
    Self-tests 1-8 were all run after I erased the disk. The others were run before I did so. Not listed are the extended self-tests I've started since erasing which, as I say, have simply disappeared.
    The checksum error regarding the log is normal for this disk. At least, I've got that error ever since I started using smartmontools for monitoring so I assume it is normal. (I installed this version of the software in about April 2008 and have used it since.) Also, starting offline testing has never succeeded on this disk (I think I checked into this at the time but can't quite remember - this is not new, anyway).
    Questions
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    if there is a hardware problem (which I obviously think is very, very probable at this point), is it definitely a dying hard drive? (I've seen people write ominous things about disk controllers etc. which I gather are more serious - or less repairable - than a "mere" dying disk.)
    what questions should I be asking you and what are the answers to those questions?!
    Many thanks for your patience in reading this far.
    - cfr

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    Message was edited by: eww

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