New Internal Superdrive not recognised unless disc inserted at boot.

I've just replaced my non-working internal Superdrive in my 2009 Mac Mini / 10.8.4. The old one wouldn't reliably read all discs, even after cleaning the lense, so I picked up a Toshiba TS-T633PN for a low price as a replacement.
This isn't a standard Apple issue drive, but I thought what the heck, it's SATA so what could go wrong? Hmm, it seems it will only be recognised by OS X if there's a disc in it at boot time. Otherwise it either shows up incorrectly in System Information, or not at all, and either way if I insert a disc nothing shows up in Finder.
If I boot with a disc present (any disc - data or video)  then it works fine except that it's not always reliable when it comes to ejecting discs. Sometimes when I eject it, the disc unmounts but doesn't pop out of the drive. I have to run drutil eject from Terminal to get it to eject.
When eject fails I can see the following in /var/log/system.log:
Jun 23 13:42:17 macmini kernel[0]: SerialATAPI device reconfiguration did not complete successfully.  (failedCommandInfo = 0x1)
Before I go and try it in an external USB enclosure, has anybody got any suggestions as to how I can make this work reliably?

From what i can tell this drive, though a SATA and the same size, is not compatible with Mac. The hardware works but the firmware is not made for/compatible with OS X. This can certainly cause the behavior you described. You can look for tools to flash the drive's firmware but as it is new i'd return the drive, get a refund and purchase a compatible model. macsales.com has them as do many other sites, just make sure it mentions Mac compatibility. Personally, depending on your needs of course, i'd put the money towards an external Blu Ray player/burner. If storing large amounts of data and/or blu ray movies are a concern then it is well worth the few extra bucks.

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