New Ipad Air first setup is asking for my itune email and password.

When I press restore from icloud, it shows me my old email adress that is not working. I have to press ''skip''. I went to itune and icloud account and they all show my new email address. How can I fix this?

Welcome to the Apple community.
This feature has been introduced to make stolen phones useless to those that have stolen them.
However it can also arise when the user has changed their Apple ID details with Apple and not made the same changes to their iCloud account/Find My Phone on their device before upgrading to iOS 7, or if you restore from a previous back up made before you changed your details.
The only solution is to change your Apple ID back to its previous state with Apple at My Apple ID, verify the changes, enter the password as requested on your device and then turn off "find my phone".
You should then change your Apple ID back to its current state, verify it once again, delete the iCloud account from your device and then log back in using your current Apple ID. Finally, turn "find my phone" back on once again.
This article provides more information about Activation Lock.

Similar Messages

  • Sir/maam, i am kenneth. i both an ipad for my mom. i register it in icloud. my concern is that wen i restore my mom's ipad, apple is asking for the registered email and password. i forgot those details i put on it that's i decided to ask for your help.

    sir/maam, i am kenneth. i both an ipad for my mom. i register it in icloud. my concern is that wen i restore the ipad, apple is asking for the registered email and password. i forgot those details i put on it that's i decided to ask for your help. only thing i remembered is the apple id that i made for her.

    Go to http://appleid.apple.com and click 'Find your Apple ID'. Follow the instructions and hopefully you will be able to identify your ID.

  • Bought new iPad Air, but it keeps asking for my old Apple ID to complete the synch process

    I've just purchased an iPad Air. I had changed my Apple ID some time ago. I've updated my old iPad 2 with the new Apple ID and deleted the old Apple ID from the iCloud function. Now that I'm trying to synch the two, the iPad Air first asks me for my iCloud Sign In and that seems to work with the new Apple ID, but then in the next screen, after the ToCs, it asks me to choose a back up. I choose today's backup. The problem comes in the next screen when it says Enter the Apple ID password for [old Apple ID] to use for store purchases.  What do I do? Is there somewhere that I've missed signing off the old Apple ID? Please help. Thank you!

    Well, as it turns out, there's no need to delete your old Apps. Unfortunately, i did that, but accidentally left one or two with the old ID. What happens is that you just Skip the step. It then tells you that some things couldn't be restored. I've now restored it to yesterday's backup and there's not much that's not there - there are some PDF docs missing that I had sent to kindle app and that's annoying. And yes agree that one shouldn't even bother changing Apple ID ever!! What a hassle!
    Wish I had know that before.
    Thanks all!

  • When I try to update apps on my iPad, it asks me for my mothers password and displays her apple ID.  How do I change it to ask for my apple id and password???  I am signed into the store and iCloud with my apple id.

    When I try to update apps on my iPad, it asks me for my mothers password and displays her apple ID.  How do I change it to ask for my apple id and password???  I am signed into the store and iCloud with my apple id.  I am not signed into ITunes, the store on the ipad, or icloud under her name.  WIERD???

    There is no featured tab in my iTunes store. . . and everywhere it shows me signed in. I had downloaded an app for my mother on HER ipad, and that is the only app I have done for her. It shows up on my phone, and now I cannot update any of my apps. I uninstalled that app on my phone, but when I want to update ones I have installed on my phone with my appleid, she keeps showing up.
    Joyce

  • Guys i have a problem, I used to download apps from one of my friends apple id, now i created my new account, but when i was about to update my apps its asks for my friends id and password. now how could i update my old apps from my new apple id?

    Guys i have a problem, I used to download apps from one of my friends apple id, now i created my new account, but when i was about to update my apps its asks for my friends id and password. now how could i update my old apps from my new apple id?

    The_Tonmoy wrote:
    I have no communication with my that friend :/ So it means i need to delete those apps? There's no other solution to update those apps?
    No.  purchases are forever tied to the apple ID used to buy them.  Delete them and buy your own copies.

  • HT4906 I want to download the new updates I think to the 10.9 but our mac was given to us and when it comes to the last page it asks for the user name and password but this mac was wiped clean. How do I find out this info so I can get iPhoto?

    I want to download the new updates I think to the 10.9 but our mac was given to us and when it comes to the last page it asks for the user name and password but this mac was wiped clean. How do I find out this info so I can get iPhoto? To be honest I'm not even sure what type of Mac I have and don't know how to find out what kind it is
    I'd also like to make address labels and don't know where to find that either

    You would make address lables with the Contacts app.
    If you don't have the user name and password used to set up the machine then you need to purchase the apps for yourself.

  • If you purchase an ipad and it is locked but asking for the apple id and password would you be able to use your own id and password to unlock it?

    i am trying to purchase an ipad mini from a friend but it is locked.  It is asking for the apple ID and password.  Can i use my apple ID and password to unlock it?

    The previous user needs to do this, or the iPad can't be used. If the person selling it is not the previous user, the iPad may be stolen.
    What to do before selling or giving away your iPhone, iPad, or iPod touch
    http://support.apple.com/kb/HT5661
     Cheers, Tom

  • I tried to upgrade the ios on the phone and I was asked for my icloud user and password. I don't remember these exactly and I tried several times with different options but unsuccessfully. I also forget my email used to configurate the phone.

    How i said on the question. I tried to upgrade the ios on the phone and I was asked for my icloud user and password. I don’t remember these exactly and I tried several times with different options but unsuccessfully. I also forget my email used to configurate the phone. I have the phone box and the bill. I sent you an email with my problem and attachments with the box informations, the bill and the reset request. What to do? You said to me:
    Your request comes from an unrecognized email domain. Apple accepts email requests only from email domains for Apple-authorized carriers.
    Please re-submit your request using your official carrier domain.
    but this email is authorized, what to do??
                                                                                                              respectfully, Beba

    If you have forgotten then these links are the only way to resolve
    http://www.apple.com/support/appleid/
    As long as you have owned the iPhone from new and your Apple id is the one used to activate when new
    OR have you recently purchased the iPhone secondhand ?

  • HT201365 hello sir i purchase second hand iphone4s now my iphone ask for activation with id and password i contact with previous owner and use that id and password but that also not work what i do ola help me

    hello sir i purchase second hand iphone4s now my iphone ask for activation with id and password i contact with previous owner and use that id and password but that also not work what i do ola help me i try all other method restore ' upgrade etc but none work plz say what i do if u find some solution tham msg me on [email protected]

    First, we're not Apple here (Apple does not participate in this forum).  We're only users like you.
    The previous owner has not given you the correct ID and password for you to use.
    If the iphone has iOS version 7, then read through the following...
    http://support.apple.com/kb/HT5818

  • Hello sir i purchase second hand iphone4s now my iphone ask for activation with id and password i contact with previous owner and use that id and password but that also not work what i do ola help me i try all other method restore ' upgrade

    hello sir i purchase second hand iphone4s now my iphone ask for activation with id and password i contact with previous owner and use that id and password but that also not work what i do ola help me i try all other method restore ' upgrade etc but none work plz say what i do if u find some solution tham msg me on
    iPhone 4S

    oenkz33 wrote:
    this does not help at all for the second owner, after making the first owner id with careless, sorry for my english ...
    Careless? Possible, but unlikely. Most likely the phone was stolen from the first owner. It would be a VERY careless iPhone owner who did not erase their personal information from a phone before selling it, and to do that it is necessary to disable Activation Lock. In most places in the world knowingly using stolen property is a crime, so the fact that the phone doesn't work may be the least of one's risks.

  • Some  games ask for our apple ID and password. Will it compromise our apple password?

    To play some games installed from the app store, they ask for our apple ID and password. Will this compromised our appleID and password?

    There is no featured tab in my iTunes store. . . and everywhere it shows me signed in. I had downloaded an app for my mother on HER ipad, and that is the only app I have done for her. It shows up on my phone, and now I cannot update any of my apps. I uninstalled that app on my phone, but when I want to update ones I have installed on my phone with my appleid, she keeps showing up.
    Joyce

  • When I open some installed apps on my iPhone 5c, I am asked for my Apple ID and password.

    This constantly happens. I've tried a few methods already, including deauthorizing+authorizing, signing out of apple id > resetting > signing back in (which is a temporary fix and actually worked for SOME apps). This just started happening tonight and I can't think of any reason why it would. HELP PLEASE, this is causing an irritation.
    I also noticed that it only happens to some apps that I installed, not the ones that were already in the phone.

    My iPhone is only a week old and most of the apps that I have recently installed have already been previously installed on my Apple ID therefore entering the password was not necessary.
    My first problem was frustrating me so much I decided to perform a reset which deletes all the data on my phone. I redownloaded my apps and checked to see if the problem was fixed by opening up random apps but it still isn't fixed.
    >>Okay I guess my problem is fixed for now. I tried redownloading an app that asked for a different email and it works fine.

  • Hi.. I am reinstalling ios on macbook. While doing process, it asks for the Apple id and password. I am providing the id but it displays the message that apple user id has not been used with apple store... what shall I do to make my id work. Please assist

    Hi.. I am reinstalling ios on macbook.
    While doing process, it asks for the Apple id and password. I am providing the id/password but it displays the message that apple user id has not been used with apple store... what shall I do to make my id work. Please assist

    Just to clarify, iOS is the operating system for iOS based devices such as the iPod touch, iPhone, and iPad.
    Your Mac runs on OS X.
    As for your Apple ID, help here >  Using an existing Apple ID with the iTunes Store, Mac App Store, and iBooks Store

  • I can't access my email.  I have joined iCloud.  The phone asks for my Apple ID and Password.  I put them in to be told the account already exists, but that's as far as I get.  What do I do?

    I can't access my email.  I have joined iCloud.  When I press mail I get a series of providers.  I click iCloud.  It asks for my Apple id and password.  I provide these to be told this account already exists and I can get no further.  What am I doing wrong?

    Sorry everyone - I have solved my own question - needed to go through Hotmail account of course.

  • It is asking for a router name and password???

    The sales person told me how easy this would be to set up..."just plug it in" he said...right.  Anyhoo - I disconnected my ancient wireless router and put the cd in - started doing its thing and then it asks for a router name and password...the only name and password I have is from my old ancient router...how could it be the same?  Where do I find this info?  Thank you for any help!

    Just go to the Linksys support site, find your router model and hardware version there, and download the User Guide or User Manual for your router, and there's all kinds of useful information there.  I'm surprised that there isn't a "Quick Start" guide in with the router that gives basic instructions like go to 192.168.1.1 and then how to login to set up your router.  But it is in the downloaded user manual for sure.

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