New iPad air won't turn and/or charge

Hi all. Have tried charging my new iPad throughout the night and it's still not showing any sign of life. Problem is it was a gift for a family member in Argentina and kind of needing working here as I could really do without having to return the machine in the UK where purchased. Anyone know what can be tried to kick start matters. We have tried rebooting pressing and holding the home and snooze button but nothing. Thanks.

Hi there Podrico,
You may find the troubleshooting steps in the article below helpful.
iOS: Not responding or does not turn on
http://support.apple.com/kb/ts3281
-Griff W.

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New iPad Air won't turn on

I recently purchased a iPad Air (First Generation 16gb) from Amazon and it will not turn on. I have tried holding the home and sleep/power button at the same time for 10 seconds and on other attempts, more than 10 seconds. It is still not turning on. The screen shows no dead battery sign, it shows nothing at all. I have also tried plugging it into my computer, note that my computer and iTunes are both fully updated. Nothing is showing on my computer either. I have tried different power adapters and charging cables when charging but nothing is working. Although I can send it back for a refund, I thought I would see what other things I could possibly do before. Thanks!

If you connect the device to power for at least 30 minutes and then attempt to reset the device by holding the sleep/wake and home buttons together and it does not respond, I suggest that you return the device for a refund. It may require you holding the buttons for up to 30 seconds, but if that does not work, the device is not worth messing with.

My Ipad air won't turn on after the new IOS7 update

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Did you try this?
Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.

My brand new MacBook Air won't turn on all the way.

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Or use the 'Apple - Support - Contact Apple Support' to start the process...
http://www.apple.com/support/contact/
Hopefully this helps somewhat.
Good luck & happy computing!

HT201412 My new iPad mini won't turn on

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Frozen or unresponsive iPad
Resolve these most common issues:
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    •    Touch screen not responding
    •    Application unexpectedly closes or freezes
http://www.apple.com/support/ipad/assistant/ipad/
iPad Frozen? How to Force Quit an App, Reset or Restart Your iPad
http://ipadacademy.com/2010/11/ipad-frozen-how-to-force-quit-an-app-reset-or-res tart-your-ipad
What to Do When Your iPad Won't Turn On
http://ipad.about.com/od/iPad_Troubleshooting/ss/What-To-Do-When-Your-Ipad-Wo-No t-Turn-On.htm
iOS: Not responding or does not turn on
http://support.apple.com/kb/TS3281
iPad: Basic troubleshooting
http://support.apple.com/kb/TS3274
 Cheers, Tom

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Take both the iPad and the Smart Cover back to where you bought them for an evaluation. Make an appointment at an Apple Store to have your device examined by a technician. Or contact Apple Support.

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I find it silly that Apple wont let the camera app on the new ipad air take panorama pictures when 3rd party app do. Apple why make something as wonderfull as the new ipad air, then cripple it with a sub standerd camera app.
My iPhone 4 that is over 3 years old has the same camera app.
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My new ipad air crashes a lot and the battery life is a lot shorter than the ipad 1 and 2 i had. Anyone else have this problem?

Not normal. Take it to an Apple Store for evaluation.
Make a Genius Bar Reservation
http://www.apple.com/retail/geniusbar/
 Cheers, Tom

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Hello,
I have an iPad Air that will not sync with iTunes. That same machine however syncs with my original iPad and iPad 2 with no issues.
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Hello jennebb,
The following article can help get iTunes and your new iPad Air working together.
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Cheers,
Allen

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I got a new ipad air a few days ago and i have set up my yahoo as well as gmail account on the mail app. the problem is that my gmail recives and sends mails for the app perfectly but my yahoo account wont recive my inbox mails! it is not an authentication or a wifi error as i can sent mails and view drafts and sent mails through the yahoo account in the mail app. but when ever i try to refresh the inbox it says checking and the downloading 1of 50 mails and the suddenly it says updated just now but there is NO mail in the inbox!Please HELP!

iOS: Unable to send or receive email
http://support.apple.com/kb/TS3899http://support.apple.com/kb/TS3899
Can’t Send Emails on iPad – Troubleshooting Steps
http://ipadhelp.com/ipad-help/ipad-cant-send-emails-troubleshooting-steps/http://ipadhelp.com/ipad-help/ipad-cant-send-emails-troubleshooting-steps/
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http://www.apple.com/support/ipad/assistant/mail/http://www.apple.com/support/ipad/assistant/mail/
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http://support.apple.com/kb/ht3228http://support.apple.com/kb/ht3228
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iOS: Setting up an Outlook.com, Hotmail, Live, or MSN email account
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http://www.apple.com/support/ipad/mail/http://www.apple.com/support/ipad/mail/
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http://colinrobbins.me/2013/02/09/configuration-problems-with-imap-e-mail-on-ios -with-a-non-standard-ssl-port/
Try this first - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.)
Or this - Delete the account in Mail and then set it up again. Settings->Mail, Contacts, Calendars -> Accounts Tap on the Account, then on the red button that says Remove Account.
 Cheers, Tom

IPad backup is ios8 but new iPad Air won't store it as it is ios7

Today I bought a new iPad Air to replace my older 3rd generation iPad (Which has ios8 installed).
I Started up the new iPad Air and it asked me if I wanted to restore the backup of my old iPad from icloud. all of my iPad backups however are greyed out because the iPad Air is preloaded with iOS 7 and the backup is in ios8.
I started as a new iPad and upgraded the air to ios8, however it seems that the only way to use an iCloud backup is by erasing all contents and settings. This will then put the iPad Air back to ios7.
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Erasing all content and settings will not downgrade the iOS version, it will remain on iOS 8

New iPad Air keyboard freezes, unresponsive and nightmare? Any solutions? I have reset didn't fix it

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Does your iTunes account have current payment information?
An expired credit card date will prevent even free Apps from going through.
Is iTunes up to date? 11.1.1 is the current version.
are you getting an error message?
Have you checked iTunes Purchases? Apps may not download, but are hung up in the cloud because you haven't done updates.
Do you have enough space on the iPad?

IPad Air won't turn on even after fully charging overnight and won't reset using the power and home button.

I have tried charging the ipad over night and no matter what I do it won't turn on. I did try plugging it into my computer and itunes recognized it once, but I wasn't able to restore it. Please help. It's only 3 months past warranty.

If you have owned the device, as in purchased from Apple, less than a year then there will be no charge to repair, or most likely, replace the device. If you have had the device more than a year you will be charged an out of warranty cost for replacement ($219 I think) and that is much cheaper than a new device. If you have Applecare+ then you have an additional year of coverage and the replacement will be $49 or $79 depending on when you got the Applecare.

Updating iPad Air won't turn on. Help??!!

I LITERALLLY just bought an iPad Air and just finished setting it up and was informed that there was a new update for my iPad so went ahead with it. It looked like it was happily updating but now the screen is completely blank, it won't respond to holding the on/off button or both the on/off button and home button at the same time.
I've plugged it into my PC to try and restore it but iTunes is telling me that "The iPhone update server could not be contacted" with the options for OK or More Information; the latter of the two providing no help whatsoever. Without it connecting to iTunes or even turning on, I don't know how to reset it.
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Thanks.

FORCE IPAD INTO RECOVERY MODE
1. Turn off iPad
2. Turn on computer and launch iTunes (make sure you have the latest version of iTune)
3. Plug USB cable into computer's USB port
4. Hold Home button down and plug the other end of cable into docking port. Do not release button until you see picture of iTunes and plug (very important)
5. Release Home button.
ON COMPUTER
6. iTunes has detected iPad in recovery mode. You must restore this iPad before it can be used with iTunes.
7. Select "Restore iPad"...
Note: Data will be lost

New iPad air won't turn and/or charge

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