New iPad Air won't turn on

I recently purchased a iPad Air (First Generation 16gb) from Amazon and it will not turn on. I have tried holding the home and sleep/power button at the same time for 10 seconds and on other attempts, more than 10 seconds. It is still not turning on. The screen shows no dead battery sign, it shows nothing at all. I have also tried plugging it into my computer, note that my computer and iTunes are both fully updated. Nothing is showing on my computer either. I have tried different power adapters and charging cables when charging but nothing is working. Although I can send it back for a refund, I thought I would see what other things I could possibly do before. Thanks!

If you connect the device to power for at least 30 minutes and then attempt to reset the device by holding the sleep/wake and home buttons together and it does not respond, I suggest that you return the device for a refund. It may require you holding the buttons for up to 30 seconds, but if that does not work, the device is not worth messing with.

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