New ipad bought from official reseller already linked to AppleID

A relative bought a new ipad from AudioFoto in Panama (it is listed as an official reseller) during her honeymoon. She waited to get home in Argentina to activate it because it's her first apple product, when she tried to do it she got a message that said it was already linked to an ID! We tried to contact the reseller.. there was no answer from them.. what can we do? They are just ignoring our messages

It was not a "new" iPad, although it may have been re-shrink wrapped.
You'll have to contact the manager/owner of the store. If it is truly an official Apple reseller, contact Apple.
Is there an Apple store in Argentina? If so, they may be able to assist you if you have the purchase receipt.
 Cheers, Tom

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