New iPad from the Apple store is in fact a used iPad

I can't seem to remove the other person's data. Suggestions appreciated

zingolini wrote:
We restored the iPad twice but this guy's data is still there. I am super ****** because this was the "big" Christmas present for my daughter and now I can't get a hold of Apple Support or make a Genius Bar appointment because it is Christmas. It feels fraudulent to me that they sold me a new iPad and it is used or refurbished.
Unfortunately, it's not a perfect world. Take it back to the store tomorrow.

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For some reason , when i restore my iphone 4s to factory settings my headphones work when listening to music or youtube videos but when i backup my information onto it , it only comes out of one ear bud and i just got a new one from the apple store.

for some reason , when i restore my iphone 4s to factory settings my headphones work when listening to music or youtube videos but when i backup my information onto it , it only comes out of one ear bud and i just got a new one from the apple store. my old iphone 4s audio jack was messed up but i just got a new one with my warranty , can anyone help me please.

It doesn't matter what it is in your backup that's causing the problem because you can not selectively restore things from your backup. It's all or nothing.
Set you phone up as a new device and start over.

I have an iMac 8.1, OSX 10.6.8 with XP running in Boot Camp partition. My USB keyboard (MB110LL/A) was damaged by water. I ordered a new keyboard from the Apple Store. I was sent model MB110LL/B. Special function keys will not work in XP. Any Ideas?

I have an iMac 8.1, OSX 10.6.8, Boot Camp 3.2 running Windows XP. My original keyboard (MB110LL/A) was damaged by a water spill. I ordered a new one from the Apple Store. They sent me MB110LL/B, function keys need updated drivers (Boot Camp 3.3) which will only install if Windows 7 is installed. I have a large amount of older software that runs under XP but not Windows 7. The Apple support team basically said "too bad". If they replace a keboard model with a new model, they should at least make it backwards compatable or provide a Boot Camp update that will allow this model to work on older iMacs. Reloading Bootcamp 3.3 several times has no effect because it does not detect Windows 7. Any Ideas or help would be appreciated.

It is free. It is beta. It works well - I use it on mine and two PCs as well...
MS Security Essentials will no longer install due to compatibiliity issues - that is the idea of a beta - and the RC could be out in June.
Windows 7 doesn't work great on any Mac, or Apple drivers, fan cvontrol to manage heat, and other issues.
Put 8 in and get to know it, then when the RC comes out you'll be ready

I have bought an Iphone 4 for my daughter from the apple store, I am trying to use a giff gaff sim which has been activated and has credit on it but the phone does not recognise the sim card

I bought an Iphone 4 for my daughters birthday from the Apple shop, I am trying to use a Giff Gaff sim card which has been activated and has credit on it but the phone keeps giving me the message "please use a compatable sim"

Read here:
http://support.apple.com/kb/HT5014

If i were to buy an iphone unlocked from the apple store in america, could i use it in uk?

i am going to new york at the end of march, and i noticed it is a **** of a lot cheaper to buy an iphone 4s in america than it is in uk. all i want to know is if i buy it unlocked from apple, which i noticed you can do, if i brought it back to uk and used my vodafone sim, would it be fully functional and receive 3G and software updates etc? i'd like to know before i buy

Unlocked prices are
16Gb $649.00 32Gb $749.00 64Gb $849.00 ALL PLUS LOCAL SALES tax
As said above in New York thats an extra 8.87%
(you may be able to claim this back at the airport on departure - however you then run the risk on UK customs catching you if you try to run the green channel)
So lets do the math on the middling model
$749.00 +8.87% = $815.43
Todays conversion = £518.04
You may bring in £390.00 TAX free .
You declare via red channel , you need to pay import duty on £128,.04 at 2.5%
Thats £3.20
Plus VAT at 20 % on £128.04 + £3.20 (Yes you pay VAT on the duty !)
So thats an extra £26.24
Total cost £518.04 + £3.20 + £26.24 = £547.48 and remember you have NO international warranty.
Yo could add a warranty from Protect your bubble.com - that £5.99 per month on top of calls etc.....
So you should add 12 months at £5.99 p/m = £71.88
Grand total with protection (Near equal to UK purchase) = £619.36
Apple UK sell this phone unlocked in the UK for £590.00 - WITH warranty .
I really think you should look at the deals from the UK networks with monthly contracts before you do self import.
And remember that ALL UK networks WILL unlock contract phones after a qualifying peroid and for a small fee -Approx £20.00 is the going rate and after no more than three months.

Buying a new computer from the Apple Store

I know someone who is interested in getting a new computer (probably an iMac) who is a retired teacher. Do you think she will be able to get an educational discount?
She is upgrading to make use of FireWire 800 (her current iMac only has FW400 ports) Also, are there any Macs available yet that use USB 3.0 ?
If she buys a tower, will she be able to upgrade to USB 3.0 at a later time?

The official terms of eligibility for educational discounts in the US can be found here:
http://storeimages.apple.com/1953/store.apple.com/Catalog/US/Images/salespolicie sEdIndividual.html
They say that someone has to be a current employee of an educational instution; retirees are not eligible. The terms in other countries may differ.
There are no Macs at this time that offer USB 3.0. If she buys a Mac Pro, yes, she can add a USB 3.0 PCI card, at least one example of which is available now. It will not be possible to add a USB 3.0 card to any other Mac (since no other Mac has slots), though it's not impossible that someone will come up with a Thunderbolt to USB 3.0 converter. Sonnet Technologies has announced a Thunderbolt expansion chassis that would probably accept a USB 3.0 PCI card, but that's starting to get a bit pricey.
Regards.

Ok so my ipod screen cracked and i got a new one from the apple store but now its cracked again, but i only dropped it when i was sitting on the florr and it even had a case on it so i would like to know what happened and is it possible for me to get a n

is it possible for me to get a new one and also some of the metal on the back has been shedding why is that happening??

LaurenW147 wrote:
How much does a new one cost??? And this still doesnt answer my question of why it broke i had a screen protecter and a case on it it makes no sense to me
Screen protectors are for protection against scratches, not for protection against the iPod being dropped. As to the case, you may wish to take this issue up with the case manufacturer, though again, most claim protection only against scratches and mars, not against being dropped. Either way, such damage is not covered by the devices. warranty.
As to cost, Apple does not repair iPods, but will replace the entire iPod for a flat fee; see the Repair Pricing section here (as also mentioned by Limnos):
http://www.apple.com/support/ipod/service/faq/
There are independent iPod repair services that may be able to replace the screen for less. Do a web search for "ipod repair". Note, though, that if you elect to have the iPod serviced by an unauthorized shop, all further warranty will be void.
Regards.

How do I purchase a IPhone at full price from the Apple Store.

I have been a Verizon customer for over 10 years, and I currently have the unlimited data plan. I was informed that if I upgrade my IPhone I would be required to switch to another Data plan (because the unlimited data plan is no longer offered). I was also informed that if I am willing to pay full price for a new phone, then Verizon will allow me to keep my current plan.
If I am going to pay full price for a new phone, I would like to purchase it directly through the Apple Store instead of through Verizon. Unfortunately, according to Apple, the only phones that I can purchase for full price are unlocked phones and these phones do not work with Verizon plans.
Has anyone been successful with purchasing a I-Phone from the Apple store at full price and using Verizon as their service provider?

Hello and happy Sunday LADYTLC,
The iPhone is easily one of the most popular phones of all time! With it's sleek design, super easy user interface, and innovative functionality, what's there not to love. I want to see you enjoy all the iPhone has to offer on the our data network. May I ask which iPhone are you interested in getting? This amazing device can be purchased online, by phone, or in our corporate retail locations at retail value. If you would like assistance on completing this transaction and keeping unlimited data then please advise as we are here to assist.
Thank you...
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Do you have to buy OS X Lion from the Apple Store or if you have just bought the Mac it will automatically be inside? Please Reply

Everything is above, Please answer my question!:)

Lion was released in July 20, 2011. Any NEW Mac sold after that date is entitled to Lion AFAIK. If you purchased yours from some seller that had it aging on the shelf since God-knows-when, contact Apple and see if you can get some sort of redeem code to download Lion from the Apple Store for free.
Older used/refurbished Macs are entitled to the OS in force at the time of their manufacture and should come with the installation media as a condition of sale. Apple MAY provide you with replacement media for a cost, if at all. Lion upgrades will have a cost and the Mac must follow an upgrade path thru Snow Leopard before Lion can be installed via an online download.

I bought a ipad mini online from the apple store. His battery doesn't last more than 6h. I return it back to them they send me a new one, but the problem is same. Battery doesn't last more than 5-6h!

I have purchased a iPad mini online from the Apple store. Since day one I had 2 issues with it. First is that the battery life doesn't last more than 5-6h active usage, and the second one is with the wi-fi. It works properly but after I leave it for a while in sleep mode and try to reuse it, it doesn't want to open a web page or app store or mail (anything connected with the internet search) but it shows that is properly connected with my home network. So I have to turn off the wi-fi connection and turn it on again so it start to work properly. After couple off days this becomed very annoying so I contacted the support via phone and they gave me instructions for return it and that I'll receive a new one without aditional fee. I get the second device in the predicted time but again I have the same issues with the wi-fi and battery life. I will be pleased if someone from the Apple expert team explaine to me what should I do, because I dont find it for normal what is happening. On the Apple official site under the specifications for iPad mini it says that the battery lasts for at least 10h and the wi-fi problem isn't mentioned anywhere. Thanks in advance.

This is a user to user forum. No one here is an employee or representative of Apple.
If you want someone from Apple to explain what you should do make an appointment at an Apple store if there is one near you and take your iPad there and talk to Apple. If no Apple store is close enough then call Apple to find out what your alternatives are. There is a Contact Info link at the bottom of every page in this forum.

HT204266 My new iPad, when I try to get something from the Apple Store it tells me that My account isnot vlaid for use inthe U.S.store. And to switch to the Australian store before purchasing, how do I do this?

My new iPad, when I try to get something from the Apple Store it tells me that My account i snot vlaid for use in the U.S.store. And to switch to the Australian store before purchasing, how do I do this? I am in Australia?

There are instructions on this page for creating an account without a credit card : http://support.apple.com/kb/HT2534
You can download a copy of the iPad manual from here : http://support.apple.com/manuals/ipad/

Hi please help.virus iPad? I have a iPad 2 , not jail broken, just 2 months old fresh from the apple store. Recently I have been directed to **** sites or a fake bad oink **** application, t

Re: Mail virus and Trojan issues
21-Jan-2013 14:58 (in response to Memoire)
Hi please help.
I have a iPad 2 , not jail broken, just 2 months old fresh from the apple store. Recently I have been directed to **** sites or a fake bad oink **** application, through various applications. From google chrome app, the photon app and safari.
I always delete cookies and cache on exit. I use photon and puffin to watch flash player videos on tv series site with links such as put locker. I heard that there is no virus for the iPad but Trojans do exist.
Pleae help, at first this was just happening with photon app now in 3 different apps, and it is directing me always to the same **** site. I don't watch **** so it's. it from cookies or whatever and my iPad has been randomly turning off and also the videos are working really badly now. Also there is a message red alert staying untrusted site and hacker may be intercepting your device. What is going on? Please help
Is their a new redirecting Trojan or virus for iPad 2. ? If yes how can I remove it and will it cause permanent damage to my device? How could I have got this virus and in 3 apps. I'm also,worried as I use my iPad to buy things online etc with my credit card. What shall I do?.. Do I restore my device? How do I do that as I cannot connect to iTunes as I do not have a computer, just my iPad. Any help appreciated thanks.

AlaskanElizabeth wrote:
Happily- perhaps the most legit tech site on the Internet- cnet:
http://news.cnet.com/8301-1009_3-57506159-83/apples-ios-and-android-are-new-favo rite-malware-victims/
They broke a story on sept 4, 2012 titled "apple's iOS, the new favorite malware victims"
Despite the dramatic title of the article, the only mention of iOS in the body was this:
Even though malware is increasing in iOS, it still remains relatively low compared with other operating systems.
And, it provides no examples or other documentation. And, unlike you, I don't consider CNET "the most legit tech site on the internet". I find them to be generally biased in their reiviews and heavily influenced by advertisers.
http://www.forbes.com/sites/timworstall/2012/06/26/yes-apples-machines-really-ca n-get-viruses
The Forbes article descibes issues with the Mac OS, of which there always have been some, though certainly far fewer than there have been on the Windows platform. It goes on to speculate :
All those iPads, iPods and iPhones? Is this going to be a juicy enough target for the virus and trojan writers to at least attempt to attack, even given the difficulty of doing so?
Again, the Forbes article doesn't mention any current viruses, trojans or malware that exist which will affect an unjailbroken iOS device.
http://www.huffingtonpost.com/2012/05/15/iphone-malware-kaspersky_n_1515074.html
And, the HuffPo article quotes Grebennikov thusly:
"Our experience tells us that in the near future, perhaps in a year or so, we will see the first malware targeting iOS," Nikolai Grebennikov, Kaspersky's chief technology officer, told Computing.
Again, even Kaspersky doesn't say such things exist now, merely that they might.
Speculation about what might happen in the future or articles focusing on the Mac OS or Android are not terribly relevant. So, if you do have any other citiations, preferably from a source that doesn't derive most of is revenue from the companies it reviews, that document a virus or trojan that affects an unjailbroken iOS device, I would be interested. I have not been able to find any. I thought, perhaps, as a professional, you might know of some.
Thank you.

Vendors, I noticed the price of the IPAD 2 was identical at Walmart,Best Buy, Frys, and the Apple store the sales person at The Apple Store told me the main benefit to buying the IPAD 2 from the Apple Store is that they do all the initial set up is this t

Vendors, I noticed the price of the IPAD 2 was identical at Walmart,Best Buy, Frys, and the Apple store the sales person at The Apple Store told me the main benefit to buying the IPAD 2 from the Apple Store is that they do all the initial set up of the device is this not the case for all the vendors of the IPAD2? Also as I was inside the local Apple Store they were conducting some sort of tutorial on the use of the IPAD 2( at least 40 persons in attendance) is this free?

There are no vendors on this site - just other users helping each other solve issues ..... but to answer your questions.....
Those instructional workshops are free to attend. This is copied from the information website at one of the Apple Stores in Pittsburgh, PA
Take a workshop. On the house.
Learn something new by taking a free workshop at an Apple Retail Store. Our workshops are taught by people passionate and knowledgeable about Apple products and eager to share their knowledge with you. Sign up in advance or drop in. You’ll have a great time, learn new skills, and pick up loads of tips.
If the price is the same everywhere that you have looked - I would suggest purchasing wherever you feel most comfortable. I think you might be answering your own question though when you ask if the workshops are free. You are not going to get the type of instruction - if you get any at all - from a reseller like you will get at an Apple Store. The Apple Store will set the device up for you if you want them to do so.

My iPad won't download video rentals from the apple store

I've tried to download two films from the apple store on a rental basis on my new iPad mini. When I try to download it just says there is an error and it can't be downloaded at this time and to tap to retry, when you retry the same thing happens. I did get it to download once but then it just got stuck at processing. Can anybody help as I can't remove them from my queue either.

http://support.apple.com/kb/HT1311

If I buy a new iPad4 from the apple online store will it ship with ios6?

If I buy a new iPad4 from the apple online store will it ship with ios6?
I let a so called "friend" borrow my iPad and the **** went an updated the OS to ios7.
Dispite restoring from a backup on my computer ios7 remains, rendering it usless for work.
If I buy a new iPad from the Apple Online Store will it certainly ship with ios6?
No guesses please.
Many thanks.

I don't believe there is any correlation between the serial number and the version of iOS, but the sales person may be able to tell you when the unit was received into their stock. If it was before September 18th, it certainly should have iOS 6.

New iPad from the Apple store is in fact a used iPad

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