New ipad mini face time issue"unable to verify email because already in use"

My daughter had to get a new iPad mini because her battery went out. Now when she tries to face time with the new mini it says "unable to verify email because already in use". Any suggestions on how to correct without having to create. New email address? I'm a novice Apple user. Thanks for the help headed on a 3 week trip and want to be able to FaceTime with family back home.

Hi there,
It sounds like you may have more than one Apple ID that shares the same email address. I would recommend taking a look at the article below for more information on how to get this resolved.
iOS: FaceTime is 'Unable to verify email because it is in use'
http://support.apple.com/kb/ts3510
-Griff W.

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Rob Bally wrote:
Ok, I will give it a second try.
Thanks Rob.
That was helpful.
My question is: how do I register FaceTime with my primary email address, as it continues to fail registration.
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Try a different email address. If need be, create a separate iD that you will use only to activate FaceTime.
Maybe the answer is: check primary address is verified in my Apple ID at https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/
You may be right.
That shows my primary address is used in verification of another account. But I am sure all my apple id's are not verified until today.
So my next question is: how can my primary address have been verified for another account? How do I found that account.
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Even if you knew how it was verified, you would still not be able to use it for FaceTime activation or your caller iD because the database has recorded it as already having been used for a different account.
Unless you get a better suggestion, use a different email address with FaceTime.
Mac Pro Quad Core (Early 2009) 2.93Ghz Mac OS X (10.6.5); MacBook Pro (13 inch, Mid 2009) 2.26GHz (10.6.5)
LED Cinema Display; G4 PowerBook 1.67GHz (10.4.11); iBookSE 366MHz (10.3.9); External iSight; iPod4touch4.2.1

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Okay I figured out my problem. When you use the "add another email" option in FaceTime (or iMessage now), it associates that email address with your Apple ID account that you logged in under.
The Apple ID that I'm using for FaceTime isn't the same as the one iMessage defaulted to. I didn't noticed that. Once I switched iMessage to use my other Apple ID, it let me register. What's odd though is that iMessage doesn't recognize my email address as valid when I try to send myself a test message. When I logged out and into a different Apple ID, it did recognize it as registered though. Odd.
So Basically make sure the email address you are trying to register isn't listed as an alternate email address (or primary) on another Apple ID account.

New ipad mini face time issue"unable to verify email because already in use"

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