New iPad with dust under screen

So I just got a brand new today. Boot up the gorgeous screen, go through the setup, reach a white screen and...
Nice big old piece of dust dead center on the screen. Tried cleaning it and rubbing it to no avail.
I know Apple is usually pretty good with sending you a replacement but should I expect a long wait for my brand new iPad I received today. Should I expect to wait 2-3 weeks for a new iPad or does apple usually expedite issues like this?

I've also had way too many instances of dust under the screen. I've probably looked at at least 7 new iPads now and each one had dust under the screen (and the only that didn't have dust had a cluster of dead pixels!). After the first instance I made sure to open each new one in the Apple store and the sales associate or genius bar member with me each time agreed that there was foreign material under the screen and that I shouldn't accept the problem if it bothers me (which it does considering how much money I'm spending on the iPad). I currently don't have a new iPad because I'm sick of buying and returning them and a genius bar member suggested I wait a few weeks to see if the manufacturing is improved (he didn't have any inside knowledge suggesting Apple would be tweaking the manufacturing but just suggested it could happen if Apple discovers that dust under the screen is an issue).
All of my issues were with the 64gb Verizon model. Are people experiencing dust problems with other models as well?

Similar Messages

  • "New"iPad with dust between the glas and the display?

    Hello,
    i bought an iPad 3(32gb wlan)on the first day and it had dust between the glas and the display.
    today i got a new one and it has the same "problem"
    My questions is does someone else bought an iPad with an dusty screen?

    My second was totally clean, the first one had dust on the surface of the screen. Not inside it.

  • New iPad..dust under the glass screen ?????

    After buying the new iPad 32GB 4G from your branch here in Saudi Arabia, I was shocked to discover some dust under the glass screen. When I returned to the showroom, they refused to replace it and claimed that it is normal for all iPad products to leak in dust and is not a damage in the unit. I believe it is not acceptable at all for a SAR 3000+ devise to allow dust to come into its internal chipsets (with all the damage this might cause). I am sending this as a complaint against the local reseller with request of immediate replacement.
    Please advise

    Taki Zakaria wrote:
    Please advise
    OK. Apple is not reading any of these posts for hardware issues. Nobody here works for Apple. We are other users just like you.
    I am advising you to contact Apple - however you can - whereever you live - there is nothing anyone here can do to help you.

  • Do I need a screen protector for my New iPad with retina display?

    I have a screen protector on my new iPad with retina display, but does this effect the screen display and do I really need a screen protector on?

    So I just got my first ever iPad (4th gen) about 4 days ago. I am waitng on a case and have been looking into a screen protector, debating this same question on quality. I have a 3 year old and he is dying to play with it. In the meantime I cannot stress how careful I have been, as Im sure you all know what Im talking about.  Last night I was using it on my lap and my shirt tugged it off, causing me to grab it before it fell. Of course the longest, sharpest nail, caught it for me. Obviously I freak out and hurry to clean the screen to see for damage. I see there is a huge line where my nail caught it, but upon cleaning was no longer there. This nail was sharper than any key I own! So I guess what im going to do is get a complete cover for use with my 3 year old and just a basic one when I use it. Good job apple!

  • I have installed the LATEST VERSION of itunes in my windows and i bought the new ipad with retina display ,i had moved music into the ipad from my windows through the itunes but I DONT KNOW HOW TO MOVE THE VIDEOS IN MY VIDEOS LIBRARY OF MY COMPUTER TO MY

    i have installed the LATEST VERSION of itunes in my windows and i bought the new ipad with retina display ,i had moved music into the ipad from my windows through the itunes but I DONT KNOW HOW TO MOVE THE VIDEOS IN MY VIDEOS LIBRARY OF MY COMPUTER TO MY

    Close your iTunes,
    Go to command Prompt -
    (Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
    (Win XP SP2 n above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
    In the "Command Prompt" screen, type in
    netsh winsock reset
    Hit "ENTER" key
    Restart your computer.
    If you do get a prompt after restart windows to remap LSP, just click NO.
    Now launch your iTunes and see if it is working now.
    If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
    Apple software on Windows: May see performance issues and blank iTunes Store
    http://support.apple.com/kb/TS4123?viewlocale=en_US

  • I accidentally set up my new ipad in itunes under the name of my existing ipad and need to set it up as a new device. Help. I cannot find a way to start fresh.

    I accidentally set up my new ipad in itunes under the name of my existing ipad and need to set it up as a new device. Help. I cannot find a way to start fresh.

    That's probably not a good idea to try to share apps since you will have to switch ID's each time you update apps and sync apps from iTunes.
    And technically - according to Apple's terms - you cannot share apps using different ID's. You can actually lock yourself out of an ID for 90 days if you switch ID's and if you associate the iPad with another ID.
    The bold type is a copy and paste from the site that I referenced below.
    When you turn on iTunes Match or Automatic Downloads, or when you download past purchases on an iOS device or computer, that device or computer becomes associated with your Apple ID. This article describes how to manage these associations.
    http://support.apple.com/kb/ht4627

  • HT1695 My new iPad with Retina Display is not able to connect to the Wi-Fi of my new Time Capsule. It used to connect, but now it just spins and spins and never connects. I've tried rebooting everything many times.

    My new iPad with Retina Display is not able to connect to the Wi-Fi of my new Time Capsule. It use to connect, but now it just spins and spins and never connects. I've tried rebooting everything many times.

    Some things to try first:
    1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
    2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
    3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
    4. Go into your router security settings and change from WEP to WPA with AES.
    5.  Renew IP Address: (especially if you are droping internet connection)
        •    Launch Settings app
        •    Tap on Wi-Fi
        •    Tap on the blue arrow of the Wi-Fi network that you connect to from the list
        •    In the window that opens, tap on the Renew Lease button
    ~~~~~~~~~~~~~~~~~~~~~~~~~
    iOS 6 Wifi Problems/Fixes
    How To: Workaround iPad Wi-Fi Issues
    http://www.theipadfan.com/workaround-ipad-wifi-issues/
    Another Fix For iOS 6 WiFi Problems
    http://tabletcrunch.com/2012/10/27/fix-ios-6-wifi-problems-ssid/
    Wifi Doesn't Connect After Waking From Sleep - Sometimes increasing screen brightness prevents the failure to reconnect after waking from sleep. According to Apple, “If brightness is at lowest level, increase it by moving the slider to the right and set auto brightness to off.”
    Fix For iOS 6 WiFi Problems?
    http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
    Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
    http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
    How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
    http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
    iOS 6 iPad 3 wi-fi "connection fix" for netgear router
    http://www.youtube.com/watch?v=XsWS4ha-dn0
    Apple's iOS 6 Wi-Fi problems
    http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
    ~~~~~~~~~~~~~~~~~~~~~~~
    How to Fix a Poor Wi-Fi Signal on Your iPad
    http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Fix-A-Poor-Wi-Fi-Signal-O n-Your-iPad.htm
    iOS Troubleshooting Wi-Fi networks and connections  http://support.apple.com/kb/TS1398
    iPad: Issues connecting to Wi-Fi networks  http://support.apple.com/kb/ts3304
    WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
    How to Fix: My iPad Won't Connect to WiFi
    http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
    iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
    iOS: Recommended settings for Wi-Fi routers and access points  http://support.apple.com/kb/HT4199
    How to Quickly Fix iPad 3 Wi-Fi Reception Problems
    http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
    iPad Wi-Fi Problems: Comprehensive List of Fixes
    http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
    Connect iPad to Wi-Fi (with troubleshooting info)
    http://thehowto.wikidot.com/wifi-connect-ipad
    Fix iPad Wifi Connection and Signal Issues  http://www.youtube.com/watch?v=uwWtIG5jUxE
    Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
    How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
    Unable to Connect After iOS Update - saw this solution on another post.
    https://discussions.apple.com/thread/4010130
    Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
    ~~~~~~~~~~~~~~~
    If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
     Cheers, Tom

  • New iPad with the same account as older one

    I will buy a new iPad mini for my son. Currently, I have iPad2 with several payed apps and games among other. I would like to keep new iPad with the same account and to transfer only games to new iPad. In that case I would like to be responsible for buying new apps for both iPads. Also, I would like to know could I backup two iPads to the same computer and same iTunes library?

    As you said, Family Sharing would need iOS 8 on both iPads.  You can go to the App Store and click on each app in your purchases, to check that each of your necessary apps are compatible with iOS 8, but the vast majority will be so that should not be too much of a concern.  The easiest way for you to carry out this entire operation is through Family Sharing, once both iPads are on iOS 8, all you would have to do is go into the App Store from the new iPad and click "purchases" which will now show your name as a family member and allow access to all your previously purchased apps that allow family sharing, including the games.  Again, in App Store you can check that each of the game apps allow Family Sharing, by touching on the icon of the app and scrolling to the details area it will say "Family Sharing: Yes/No".  It will be free to download any previous purchases to the new iPad.  To answer your other question, yes you can back up two iPads to the same iTunes Library, they have different serial numbers and are recognized as separate devices, for ease of use it is recommended to uncheck automatic syncing on the new device for music, photos, and more.  See below excerpt from the Family Sharing link above for your options with Apple ID's depending on your sons age:
    Kids under 13 can have an account, too.
    Now kids under 13 can have their own Apple IDs. As a parent or legal guardian, the family organizer can create an Apple ID for a child and add the child to the family group automatically. Ask to Buy is turned on by default, and the organizer can also limit the content kids have access to on their devices through Restrictions on an iOS device or parental controls in OS X and iTunes.

  • Dead pixel or dust under screen

    I purchased ipad mini at staples.ca recently and just realized the screen has small factory defect, either a dead pixel or dust under screen. Seems just passed staples.ca's refund exchange period. what can apple do?

    athleticswallow wrote:
    what can apple do?
    I would bring it to your nearest apple store or AASP and have them look at it.  We can not predict what Apple may or may not do.  good luck.

  • I recently updated Firefox and when I did the screen displays the sites in the centre of the screen and in very small text. I have a newer monitor with a wide screen. How do I go about fixing this problem?

    I have a new computer with a wide screen. Before I updated the web sites would fit the width of the screen, now that I've updated the web sites only display in the centre of the screen and they appear squished.

    I'm using iOS 7.04 on my iPhone and basically can't use it. The screen is going crazy. I type and special characters show up. I have to hit send more than once (it grays out, then hit again) then it sends. I type words in text or email and it backspaces and deletes my entire message. I tap an application and it starts wiggling to delete. I've reboot several times. I'm looking at restoring, but that is a pain in the arse (it's my work phone). I'm nervous it will not restore properly.
    I have iOS 7.03 on iPad and have no issues.

  • I have an iPad 3 or the new iPad with the normal charger.. my iPad is not starting is there any way to format it? if not will the apple guys be able to access my data?

    I have an iPad 3 or the new iPad with the normal charger.. my iPad is not starting is there any way to format it? if not will the apple guys be able to access my data?

    Honestly, I don't think that they have any other way of accessing anything on the iPad than any other user has. The Apple Store genius will just put the device through the standard troubleshooting steps - in your case probably try to restore the device to factory settings and if that doesn't work, then they will make some sort of offer for a replacement assuming that your iPad is still under warranty.
    If I'm not mistaken they will probably erase the device in order to try to "fix" it. That's what restoring to factory settings does. I assumed that you were concerned about losing data - but if you are concerned that they are going to see something that you don't want them to see or access, I'm pretty sure that's not going to happen.

  • Have a new iPad with ios6.  Will not send emails. Addresses are valid  but get notice each time that recipient was rejected by the server.  No help on web site, and Apple's only manual is for previous os version.  We miss Steve Jobs.

    Have a new IPad with IOS6.  Will not send emails.  Addresses are valid but get notice each time that "recipient was rejected by the server."  Apple has apparently neglected to put out a manual with IOS6 and the previous manual has no indication of what to do.  Really miss Steve Jobs.

    Try going into Settings > Mail, Contacts, Calendars > select the account > account name , tap on SMTP (under the 'Outgoing Mail Server' heading) and then tap on your Primary Server and try entering your email account and password and see if it then works

  • How do I synch my new iPad with my previous data, How do I synch my new iPad with my previous data

    How do I synch my new iPad with my existing backup?

    Restore from iTune Backup (new iPad will start from #5)
    1. Settings>General>Reset>Erase all content and settings
    2. You'll be asked twice to confirm
    3. You'll see Apple logo and progress bar
    4. You'll see a big iPad logo on screen
    5. Configuration start
    6. Set language
    7. Set country
    8. Select Network and input Password>Join
    9. Enable Location Service>Next
    10. You'll be given 3 options (a) Setup as New iPad (b) Restore from iCloud Backup (c) Restore from iTune Backup
    11. Select Restore from iTune Backup
    12. You will see picture of USB cable pointing towards iPad
    13. Connect iPad to iTune (make sure iTune is on standby)
    14. Tap Continue (computer)
    15. Restore iPad from Backup (computer)
    16. See progress bar with estimated time (computer)
    17. See Restore in Progress on iPad
    18. See Apple logo
    19. See Apple and Progress Bar
    20. Slide to Unlock
    21. Copying Apps back to iPad (computer)
    22. You'll see Loading/Installing/Waiting below the Apps (iPad)
    23. Sync Music/Podcast/Movies to iPad (computer)
    24. Sync completed (computer)

  • I have just purchased the new iPad with the camera connection kit.  I just want to view my photos from my SD card, not import them to the iPad.  Can this be done and how is it done?  Please advise.  Thank you.

    I have just purchased the new iPad with the camera connection kit and want to be able to view my photos full screen and not import them.  Can this be done and how?  Please advise.  Thank you.

    When connecting the Camera Connection Kit to a camera or SD card all you see are the thumbnails of the photos. I suggest you review those, select the photos you might want to see full screen, then import them to your iPad. After viewing them you can always delete them if you no longer want them on your iPad.
    I also suggest Keeping the photos on your camera or SD card until you import the to your computer and back them up to at least one other location.

  • Does anyone know if the new iPad fits the Powersupport screen protector for the iPad 2? And if so, where can I get it installed?

    Hey, I was just wondering because I am purchasing my New iPad on Sunday! So excited! But I want to order a screen protector before I go and purchase it. I heard you could get screen protectors installed at Best Buy, but I'm not sure!! Please help!     

    I just got the powersupport crystal fil for the iPad2 and installed it on my new iPad (3rd gen). It fits perfectly and so far it doesn't affect anything (proximity, portrait/landscape rotation). in my opinion it's the best screen protector for the iPhone so naturally I thought i'd give it a go on the iPad (no adhesive, easy install, great quality etc). One note though, I'm not sure if the anti-glare one would work well on the new iPad with the retina display. I know the iPhone 4 uses a different one than the 3GS. Oh and Best Buy doesn't sell the powersupport.

Maybe you are looking for