New ipad2 will not connect to itunes
I just purchased an ipad2. I'm attempting to connect it to my itunes account. I have an ipad which has connected to the account on the same computer with no problems. I just updated iTunes to the latest 10.3 version.
After 2+ hours on phone with an Apple tech, he decided I have an iPad problem. Will return to Verizon today. Not a good intro to the 2. Love the original iPad, though, so will stay on it.
Similar Messages
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My ipod recenly froze with the last update. bestbuy gave me a replacement. the new one will not connect to the computer or itunes. i followed all the instructions and - nothing. It's frustrating enough as i lost all my notes and work, but now I can't connect to sync with itunes. i don't get it. i'm not a supertech so i don't know what to do. help!!!!!!
Thanks, Bob! You are correct. And, we learned this as we spoke with APPLE TECH SUPPORT by phone on Christmas day (800-APL-CARE). One of their reps spent the time to help us troubleshoot this, but the boiled down conclusion is your answer, and to repeat for the benefit of others, here is what worked:
1. With our Belkin router set to "out-of-the-box" WEP 64 bit security, we could not get wireless access of any kind. Only with the Security Mode set to DISABLED, could we gain access.
2. Changing the router's security mode setting to "WPA/WPA-2...." and entering a new min. 8 char passphrase, and then entering that same passphrase into the IPOD Touch, and restarting the router, did the trick!
Based on this, and some info found in another posting, I can only conclude that the IPODs and IPHONES do not support WEP security mode in many generic routers used by thousands of consumers. Hopefully, those same consumers can figure out how to change their wireless router setttings to WPA/WPA-2 security mode and ALSO get all their other wireless devices (PCs, laptops, WII boxes, ROKU boxes) all reconfigured to WPA mode, too.
I THINK THE BOTTOM LINE HERE IS THAT THERE IS AN ISSUE THAT APPLE NEEDS TO ADDRESS WITH WEP COMPATIBILITY and it may also be the case that MOST CONSUMERS ARE USING WEP 64 BIT security on their home wireless routers?
In any case, it's working now, so anyone who is having problems should try changing to WPA mode and post back here if it worked for them! -
My ipod shuffle is brand new and will not connect to itunes
my ipod shuffle will not connect to itunes and it is brand new and i have used other ipods on this computer.
When you take this one back, be sure to have your USB docking cable checked, to make sure it is not the thing that is defective.
Also, make sure you have USB cable plug completely inserted into the headphones jack. The fit is sometimes tighter than expected, especially when the shuffle is new. This is apparently enough of an" issue" that Apple has a tech support doc about it
http://support.apple.com/kb/ts3572 -
New iPhone will not connect to iTunes Store. Not able to activate
I bought my iPhone 3 weeks ago from an AT&T store and use it everyday. It works fine. I bought one for my wife 2 days ago from the same AT&T store and it does not work. After spending 2 + hours on the phone with Apple level 1 and 2 support, the final diagnosis is a bad sim card. (Apple phone support was very good and very professional) They are in process of sending me a box to mail the iPhone in for service and I am confidant they will fix the problem. I am disappointed, however, the iPhone did not work out of the box and I now have to wait for service on a brand new iPhone.
Has anyone experienced the following problem?
When connected to iTunes, the iPhone is not able to connect to the iTunes store and I receive the following error message, "We could not complete your iTunes request. The network connection timed out. Make sure your network settings are correct and your network connection is active." I was not able to activate it.
The iPhone screen itself shows the iTunes logo and the sync connector. iTunes does not give me the ability to activate the phone nor make any changes to it. iPhone shows up in the device listing, but that is it. There are no settings in iTunes for making changes or setting up the new phone.
When I plug my iPhone into the computer, everything works fine. The new iPhone does not. I tried everything Apple recommended including: Resetting the phone and deleting / reinstalling iTunes, but nothing worked. So, here I am waiting for service on a brand new iPhone that I have paid for and am paying for monthly service, but cannot use. Kind of stinks...
Anyone have a similar problem?2 things
one they will overnight you the box and give you a overnight box to send to them (fedex)
two call them back they will also overnight you a free iPhone loaner for the next few days if you ask -
New iPad2 will not sync with iTunes 9.2.1.
Have tried every thing but it will not sync. I'm running iMac 10.4.11 and cannot run the latest iTunes because it requires 10.5 to run. Have I purchased something which I cannot use.
I don't know how easy it is to upgrade Macs as I've only had mine a short time (so probably know more than me), hopefully somebody on here will have suggestions for the best way to do so - so I don't know whether you need this http://store.apple.com/uk/product/MC680Z/A?n=osx&fnode=MTY1NDAzOA&mco=MTk0MjIyNz c&s=topSellers, or whether you can get away with this http://store.apple.com/uk/product/MC573Z/A?n=osx&fnode=MTY1NDAzOA&mco=MTc1MTEzNj Y&s=topSellers (one of the questions/answers below it implies that it's ok)
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Ipad2 will not connect to itunes after newest update
Updated Ipad2 and now itunes says it cannot connect to the Iphone??
Update!!!
Hope this helps - after spending hours on the phone with the Apple support line, I was connected with an AT&T engineer.
As it turns out, I have an original Iphone....original phones were supplied with a BLANK sim card and needed to bae activated by Itunes only. Once aan original Iphone SIM card is burned with your phone number it can your phone can NOT be updated with new soft ware via itunes or this problem will occur.
Solution - go to AT&T, they will supply with a BLANK sim card (it can NOT be tied to your phone when they issue it) and then you go home and log into itunes.
I was advised by the engineer that I should never update the software on my original iphone or this would occur.
I will post one more reply after installing a blank SIM and activating via itunes - Hope this helps others others(i am surprised that no one else has went through this and posted) -
New iPad2 will not connect to wi-fi
Cannot connect to home wi-fi to finish setup of my iPad2. I keep getting the message "wrong password." Yet I enter the correct password
Will it connect if WEP/WPA is disabled?
If it does, you may have to switch from WEP to WPA or vise versa.
If that doesn't work, you may have to update the firmware of your router. -
Hi, I HATE to ask for help with this, but I HAVE looked everywhere and Google searched different wordings and have not found anything similar nor a solution to my problem! My good old iPod 4th-gen charges just fine in any wall outlet, in any house, but when I connect it to my brand new ASUS laptop that has Windows-8 and 3.0 USB ports using the charging/data cable, the charging process just keeps "blinking" BOTH the iPod and the laptop and it will not connect to ITunes and I get "A Device is Detected" message that keeps popping up and going away over and over right above the Windows desktop toolbar. When I go to control panel and select "Devices" it does show the iPod, but for only a split second and than it disappears, but than it comes back again for a split second and than it disappears again and just keeps doing that over and over and over! I have tried resetting the iPod while it is plugged into the laptop by holding the power and menu buttons, that did no good. I also tried uninstalling iTunes and any other Apple stuff listed and reinstalling it all, that did NOT work! The iPod, the laptop and iTunes ARE all fully updated! I AM using a brand new charging/data cable that I just opened up an hour ago (I've learned to keep a few brand new ones around at all times since these piece of garbage rip-off cables hardly last a week, even when you baby them!). I also tried a few old cables, they all do the same thing! I would like to get this piece of junk to connect to my new laptop, even if only once, so that I can change/delete some songs and transfer a few dozen photos,since I haven't been able to do any of that stuff since my old laptop (that NEVER had any problems connecting) died way back in May! lol. I hope somebody knows a fix or solution! Thank You!
Try on another computer to help determine if iPod or computer problem.
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar -
only have 3 devices authorized, but my new computer will not authorize. Itune says there are 5 devices connected already. why?
Perhaps the five includes computers that you no longer own, or a computer that has had a replacement hard drive put in it.
In your iTunes account, De-authorise All and then authorise the computer(s) that you still use. -
I have an ipod classic original and it will not connect to itunes for me to sync new music
i have an ipod classic original and it will not connect to itunes for me to sync new music
The first two generations of iPod (that used a standard 6-pin Firewire cable) don't work with Windows. There was a workaound through MusicMatch for the second-gen, but I have no idea if that software is still available, or even if it will install on a modern copmputer (Windows ME, 2000 and XP era).
If instead of original, you mean the first model that got labelled as "classic," with a dock connector, if you describe exactly what appears on both the iPod and the PC screen when you plug it in, somebody might be able to help you. My first recommendations would be to (1)try a different USB cable, to see if that's the problem, and then (2) try synching with a different computer, to see if your PC is the problem. If neither of those result in success, then the community here can help you to try troubleshooting the iPod itself. -
Remote app on my iphone 5 will not connect to itunes
The remote app stopped working on my iphone 5 and will not connect to itunes. Home sharing is on on itunes and adding new library on my remote iphone app results in veryfying passcode results in the following message on itunes 'the pascode you have entered is incorrect'. I have the feeling that the library is already added but will not connect. Any suggestions are deeply appreciated!
I had the same problem. Reinstalled everything and still nothing. Came across this article:
5 Simple Tricks to Get iTunes to Recognize an iOS Device
Quit and relaunch iTunes
Connect the iOS device to a different USB port on the computer
Reboot the iPhone, iPad, or iPod
Reboot the computer
Use a different syncing cable (if possible)
I changed my syncing cable and it worked! Try that if all else is failing. -
My imac and ipad2 will not connect to the internet with Windstream using an 2wire DSL modem.
Help my brand new imac and ipad2 will not connect to the internet with Windstream using an "2WIRE" DSL modem. Windstream tech service is useless. i can connect with the built in router through Ethernet or wireless, but still no connecting to internet, help! windstream said everything is working on their end, yea right. What i do know is that both the mac and ipad work at other places and can connect with wireless connected to the internet, so i know it's not the apple products.
these are brand new machines with lion.
This is my first mac, so I’m still new to how it works, which is not helping either so a detailed help would be great. Please help before my wife losses it
thanksThere is a 2701HG-B, and a 2701HG-D. If not labelled on the modem, ask Windstream which one they presently supply or how to tell the difference.
By the way tell your wife it isn't that bad. At least you have an ethernet DSL modem. There were times where DSL modems had RJ-11, USB, and Ethernet, and all three were used to provide access. At least now only the craziest DSL providers still use those modems. -
my 3rd generation will not connect to itunes when i plug it up to the computer by USB. i have tried to do it with itunes open and closed. it wont recognize it but it is recognizes in the my computer screen. it even makes a jingle when plugged up. on my ipod i can download music wirelessly from my itunes. other than this issue my ipod works just fine. what should i do?
Try
iOS: Device not recognized in iTunes for Windows
I would start with
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
or
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
Before you reinstall the Apple software, also remove iCloud vi Control Panel Remove programs. The reinstall the Apple programs
New cable and different USB port?
Runs this and see if the results help with determine the cause
iTunes for Windows: Device Sync Tests
Try on another computer to help determine if computer or iPod problem -
Ipod shuffle will not connect to itunes on win7
Ipod touch will not connect to Itunes on WIN7. Used to work on Vista but has never worked on new WIN7 computer. Tried several cables and tried an Ipod shuffle. No joy. Current version of Itunes, restarted apple services and checked USB driver installed and functioning. When first plugged in, windows wants to know how to treat it (camera, file directory...) and for a few moments shows it as a drive. Device also shows syncing for a few moments. Then Itunes starts, the device stops sync and windows no longer shows it as a drive. Itunes does not show the device but wants to transfer purchases from the device (transfer purchases from an ipod?). I tried the steps given in on-line help and the diagnostic. Must be missing something in the setup of Ituines. Any suggestions...
Sorry sorry I am a not clear on apple product names. Actually do not care about the names. So I had to look this up so as not to offend anybody. I am talking an ipod nano gen4 AND and ipod nano gen7. Neither work. Can you direct me to somebody who might know how to fix this?
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IPod shuffle 4th generation will not connect to iTunes.
iPod shuffle 4th generation will not connect to iTunes. Windows Vista and iTunes, all updates current. Cables secure & connected. Device driver will not load. iPad will connect when tried with several other computers. When I try to connect it will hang iTunes until I re-boot. iPad does NOT appear in Windows Explorer either.
Oh, so the iPad DOES work fine connected to the same computer and the same port. I thought you said it did not in the first post, but maybe you got that working (or I misunderstood before).
NOTE: When things are working properly, the shuffle will not appear in Windows Explorer (except when actively syncing), unless you have Enable disk use turned on for the shuffle. So not seeing it in Windows Explorer may not be a problem.
Is this shuffle a new purchase... so it did not previously work for you on this computer? If so, make sure that the shuffle end of the USB cable is fully inserted into the headphones jack. The fit can be tighter than expected, and it may seem connected, but is not. For a surprising number of people, this was the problem.
In iTunes, is the sidebar (along left side of window) visible. If it is hidden, from the iTunes menu bar, under View, select Show Sidebar. When there are no devices connected, the heading DEVICES should not appear in the sidebar. When you connect your iPad, DEVICES should appear, with the iPad listed below. If you connect the shuffle, it is be added to the list under DEVICES. To confirm, you do not see the shuffle listed there under DEVICES, when it is connected?
When you connect the shuffle, does its light on the shuffle do anything?
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