New iPhone 4 sound stopped working

I have had my phone for 12 days. There is no sound. It will vibrate. I have looked at all the posts with the same problems, done what was suggested, still no sound! I am almost ready to take it back to the store for a refund and go back to my old TRUSTY razor!
Have any of the people with the same problem got their sound fixed on this POS phone?
I have synced, updated, restarted, plugged headphones in repeatedly....this is crazy for the price.

Resolved! Button on the upper left.Phone is in a completely black sealed case put on in the store. Didn't notice

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Hey Kirby17,
Thanks for using Apple Support Communities.
If you are not getting any sound from the speaker, follow this article.
iPhone: No sound or distorted sound from speaker
http://support.apple.com/kb/ts5180
Ensure that there is nothing plugged in to the headset jack or the dock connector.
If the iPhone is in a protective case, make sure that the speaker port isn't blocked by the case.
Make sure that the speaker and dock port aren't clogged with debris. If necessary, clean it with a clean, small, dry, soft-bristled brush. Carefully and gently brush away any debris.
If an audio issue occurs when using a specific application, try testing other applications to see if the issue persists.
If the iPhone is paired with a Bluetooth headset or car kit:
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Restart the iPhone.
If restarting doesn't fix the issue, ensure that your iPhone is updated to the latest version of iOS.
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Tom - Iphone 4s wrote:
My iPhone 4s stopped working - It began not sending texts about a week ago (sporadically) then I had some calls not come through for a couple of days. I tried the soft re-start and nothing changed. I attempted to re-do the phone to day one through iTunes and it made it through the process up to the very last second and then said it was unable to complete. I brought it into Apple who said they had no idea and I was out of luck. Any ideas? I was supposed to trade it in for the iPhone 6 next week (back order) and to be honest I am no longer in love with Apple and If I can't trade it in for a new iPhone 6 I am ready to move to Samsung. Any ideas are appreciated before I give up on Apple .... (not my first issue with their phones and their tech help is no longer as helpful as they used to be)
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