New iphone 4S doesn't let me send/receive text messages to non-iPhone users...how can I change this?

wondering if it is due to a brief stop in service but I am not receiving messages from non-iPhone contacts and not allowing me to send--even though it appears as I sent a text--recipients are not getting the texts I send IF they do not have an iPhone...what to do to change this?

Contact your carrier and make sure that your account is properly set up for texting.

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    Follow us on Twitter @VZWSupport

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    http://support.apple.com/kb/TS5185

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        jsavage9621,
    It pains me to hear about your experience with the Home Phone Connect.  This device usually works seamlessly and is a great alternative to a landline phone.  It sounds like we've done our fair share of work on your account here.  I'm going to go ahead and send you a Private Message so that we can access your account and review any open tickets for you.  I look forward to speaking with you.
    TrevorC_VZW
    Follow us on Twitter @VZWSupport

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