New iphone 5 can't connect to itunes store

New iphone 5 can't connect to itunes store.  No other error, password is correct.

I just upgraded to an iPhone 5 and I restored my phone from my computer.  I was going to update my apps and I couldn't connect to the App Store. I tried signing out and signing back in but it wouldn't let me sign in again. I also tried setting the date a year ahead and signing in then set it back to automatically and tried signing in with no luck. I would like to be able to access the App Store but everything I've tried has failed. Is there some way this issue can be resolved?
Also A good number of apps that I had on my iPhone 4 were missing after I restored my iPhone 5. I backed up my iPhone 4 on my computer before I got the iPhone and I know those apps were backed up but they didn't get restored.

Similar Messages

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    I'm having the same problem with both my iPhone 5 and my third-gen iPad. It started as an intermittent problem but today I cannot connect at all. I've tried the various "fixes" such as changing the date forward and back. iOS is up to date so that's not the issue either. I've shut off the devices and restarted. No change. This is enormously frustrating. I wanted to test an app for work but cannot get it, nor can I update existing apps. Did I mention how enormously frustrating this is??

  • New iphone 5s wont connect to itunes store, new iphone 5s wont connect to itunes store

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    Hi Shazzawood,
    Thanks for visiting Apple Support Communities.
    If you're not able to connect to the iTunes Store, try these steps first:
    Troubleshoot issues on an iPhone, iPad, or iPod touch
    If you haven't been able to connect to the iTunes Store:
    Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
    Note: Time Zone may list another city in your time zone.
    Make sure that your iOS software is up to date by tapping Settings > General > Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
    Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
    Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
    Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
    Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
    Try resetting (turning off and then on again) your Wi-Fi router.
    If the issue persists, try troubleshooting your Wi-Fi networks and connections.
    You can find the steps in this article:
    Can't connect to the iTunes Store
    http://support.apple.com/kb/ts1368
    Regards,
    Jeremy

  • New iPhone will not connect to iTunes Store. Not able to activate

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    2 things
    one they will overnight you the box and give you a overnight box to send to them (fedex)
    two call them back they will also overnight you a free iPhone loaner for the next few days if you ask

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    Hello all,
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    We could not complete your iTunes Store Request
    the ITunews Store is temporarily unavailable.  Please try again later.
    I have gone through everything recommended on the apple site:
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    all software is up-to-date and restarted.
    firewall isn't an issue.
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    did keychain repair, not an issue.
    internet is working fine on laptop as well as tablet and phone.
    date and time are correct.
    it all worked fine on my older laptop and i find it incredibly frustrating when I get the newer model and it doesn't work.  I'm open to any suggestions here! 
    thanks - erinn

    Run itunes diagnostics it will tell you if windows firewall is a problem, but usually it is not. And if diagnostics will say it is not, try to disable your antivirus(es) and see then if you can connect. Stop reinstalling itunes without disabling that security/antivirus beforehand.

  • New iMac can't connect to iTunes store.

    When I click on the iTunes store it tells me that  it is "...temporarily unvailable. Please try again later".
    Which I did...many times...but I'm still not getting access.
    iMac is online just fine, and my laptop and iPod Touch can get into the store, but not my brand new iMac.
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    thanks...

    Yes, there are currrently, numerous reports of iTunes store outages. Apple's System Status page shows all systems go (colored green), however, many other iTunes Store users - especially ones in other countries are reporting problems/outages/unavailability, etc... with the iTunes Store. The reports are just starting to go viral in the mainstream media.
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  • HT4623 How come I can not use WIFI to update the new IOS in my iPhone 5 ? the screen pop up " you no longer connection to Internet " . And I won't be able to download any Apps using Wifi, the screen popup " can not connect to iTunes stores " ..

    I can not use Wifi at home to download Apps . The screen pop up " can not connect to iTunes Store " ?? I am using iPhone 5 . I used to be able to download any Apps before .
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    My husband is using IPhone 5 and his phone is fine , he can use WIFI to download any apps or update any software from apple . Does that mean my phone have problem , not my WIFI right ???
    Now, I have to use my data plan to download any Apps which waste my money :( Thanks a lot !!

    Hello phonphon,
    We've got an article that can help restore your phone's connection to the iTunes Store while on your WiFi network.
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    Cheers,
    Allen

  • Get message on iPhone 4S, "Cannot connect to iTunes Store." How can I access the iTunes Store?

    I get a Message on iPhone 4S, "Cannot Connect to iTunes Store." How can I access iTunes Store?  Yes,  I am WiFi connected.

    Well folks I finally got my "can't connect to iTunes" issues fixed. Seems that there was an unauthorized change to my email address and account therefore not allowing mr to connect to iTunes.
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    1. Contacted iTunes store support
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    Answer to one of my security questions
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    To get all of this cleared up it took about 4 days as we emailed back and forth. I also needed a seperate email address they could use to send me info. Once they determined the issues and went to get them fixed by changing the email address associated with the acct and I created a new password I was able to access iTunes with no issues and even my previously thought lost acct balance was there.
    Hope this helps
    Crash

  • "Can not connect to iTunes Store" via iPhone and iPad

    I can not connect to iTunes store from my mobile divices.  I can through iTunes on my Macbook Pro running Leopard (10.6.8).  My company has not authorized update to Lion yet. 
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    Apple ID problems. 
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  • My iphone 4 says it can't connect to itunes store when I want to buy a ringtone for it.

    When my iphone 4 is connected to my computer, I can copy songs from my itune list but I can't buy ringtones from the itunes store. My iphone 4 says it can't connect to itunes store?

    Hi, Sclimer13.
    The steps in the article below will help you troubleshoot this issue.  See the section labeled Troubleshooting on an iPhone, iPad, or iPod touch.
    Can't connect to the iTunes Store
    http://support.apple.com/kb/ts1368
    Cheers,
    Jason H. 

  • TS1368 I can buy new apps but I can't update any - it says it can't connect to iTunes store! Please help!!!

    I can buy new apps but I can't update any - it says it can't connect to iTunes store! Please help!!!   I've tried the whole changing the date thing and that didn't work

    Try:
    Can't connect to the iTunes Store

  • Why is it when i try to download an app for my iphone 4s it says can not connect to itunes store?

    why is it when i try to download an app for my iphone 4s it keeps saying can not connect to itunes store?

    Unless there is an emerging issue with this, give this article a try:
    http://support.apple.com/kb/TS1368
    And you can always contact support through the express lane:
    http://www.apple.com/support/itunes/contact

  • My iPhone 4s app store application says I have 12 updates, when I attempt to update it says can't connect to iTunes store, I plugged it into the computer the other day but it hasn't helped. What can I do?

    My iPhone 4s app store application says I have 12 updates, when I attempt to update it says can't connect to iTunes store, I plugged it into the computer the other day but it hasn't helped. What can I do?

    Make sure you have cellular data connection Settings > General > Network > Cellular Data

  • I can't connect with iTunes store to download new version of itunes

    i can't connect with iTunes store to download new version of itunes is dthere any problem in apple.....

    How are you trying to download?  I get a download link off the iTunes download page on the Apple web site.

  • TS3297 While updating or downloang apps in my iphone, it appears, Can not connect to iTunes Store. My software is up to date and there is no problem in wifii.

    While updating or downloang apps in my iphone, it appears, Can not connect to iTunes Store. My software is up to date and there is no problem in wifi.
    Can anybody explain why I can't connect itunes?
    Thanks in advance
    Omer

    Where are you when connected to this Wifi?
    Home - At Work - Coffee Shop other locations??
    Home -
    May need to reboot router - check ISP for any recent firmware updates for router - Reset All Settings - Reset Network Settings [NOT Erase All Content and Settings -> As this wipes the device back to factory settings]
    Work -
    See the IT Guy and ask about any "Other Security WiFi Blocks"
    Other locations [Secure WiFi] -
    Try a location with a Non Secure WiFi -> As these locataions "typically" do not have a IT Guy to go to for questions regarding [Other Security WiFi Blocks]
    Non-Secure WiFi -
    Then try the steps below [Even with the others listed above]
    Just because you may be able to get to a Secure and Non Secure Website on safari on the iphone does not mean the WiFi connection is "Perfect or ok" and I am not saying it is not.
    Also take into effect servers for iTunes updates/Apps etc could be overloaded at that time.
    You can also try a simple Hard Reset [Hold down Sleep/Wake button and Home button at same time - Once see Apple Logo release both buttons - Allow iphone to reset]
    If have already tried these and have not contacted AppleCare Support try that too.
    Hope these help you!

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