New iPhone 5 / iOS 6.0.1 - sign in error at app store
Hello,
I've just bought a new iPhone 5 16gb from Carphone Warehouse.
I put SIM in, create a new account using icloud.com
When I try and log in to app store (the first thing I do after installation) it says "Account already in use".
When I log in using the credentials it says "Could not sign in - an unknown error has occured".
I then reset phone and tried again using existing email.
Same problem.
I'm getting so frustrated!
Please help.
Thanks for the tip. However it did not work. The only thing that I hadn't tried out of that list was turning imessage off and back on. When it prompted for my password it said it was wrong, then turned on anyway. Still I can't add my apple id. Same as before.
Similar Messages
-
Very frustrating "you are not signed in" error in app store
I keep trying to sign from the ipad via app store to no avail. I even reset my password and I am using the new one, and I keep getting "you are not signed in" despite entering the correct password, which works fine on itunes with the same apple id. Repeated "you are not signed in" pop ups after entering the correct password with the correct apple id...
Anyone with the same issue who can help very much appreciated.
Please only informed opininions only, I appreciate people want to help, but let's not fill this thread with reboot, cold reboot, disconnect from itunes, reconnect from itunes etc. from the hoards of wanna be apple employees here who litter these support forums with unhelpful generic advice. I 've done all that already.
I ve pretty much had it with apple and the way they debug their systems and products nowadays, at some point they will have to realise they have grown in size and hire more personel, because their products are getting buggier and buggier. I am just off a couldnt complete sync bug having had to restore from a backup which itself restored the system incompletely and I have to re-install quite a few apps....Ok, a few more details, I have two ids from stores from different countries. On both of them I sign out completely, then I get the pop up where I enter my email and password for said id, it seems to take the details in just fine. Then if I go to purchases or updates it asks me again for a password and to sign in (it has kept my apple email id) and it keeps asking me without logging in. This happens on both ids. It also outputs messages of the type this id id is valid in only said countries store clicking ok will take you there. Even after I have verified that I am at the correct countries store, with correct id, and correct password it won't sign in...
What a pain in the behind bug... -
Network issue with new iphone ios 6.1.2 - South Africa
I downloaded the new Iphone ios 6.1.2, since then I loose cell signal permanetly every hour and the only way to restore it is to switch the phone off and on - anyone experiencing the same problem?
can I not role back a version. or is there another way to maybe resolve?iOS 6 requires iTunes 10.7 or later which requires OS X 10.6.8 or later...
https://discussions.apple.com/message/19685280?tstart=0#19685280?tstart=0 -
I have a different apple ID and password and now I am unable to sync my apps to my new iPhone. How can I retrieve some of the apps that I purchased using the old ID?
Go to Settings>Store (or iTunes and Appl Store) and sign out and sign back in. If problem go to Settings>iCloud and make sure you are signed into the new iCloud account. You may have to create a new iCloud account.
-
hi, my brand new iphone 4 will not play music through my music app but it will play videos through youtube and will play the sounds throught my games and will play text tones and facetime ect. what is wrong?
At least I'm not the only one with the issue. I was looking it up so see if others had the same problem and found a bunch of posts about it. I'm assuming it's not the phone then, it's the software. Should I bring it to the Apple Store? Replacing the phone seems stupid, because the phone isn't really the problem. It's the software! Maybe the iOS 5.0.2 will fix it??? I don't really want to wait though, it's a pain. If a lot of people have this issue it should get Apple's attention. They need to do something to fix it, ASAP!
-
Help I keep getting a connection error for App Store and iTunes on my new iPhone 5 but not for game enter? What should I do?
From what I'm seeing, looks like it's being fixed even as we speak. My recommendation is to wait an hour or so and check again. Inconvenient, but that's probably the best option.
-
i bought a new Iphone unlock. however when i try to purchase an app it has a different app id. how do i change that id to mine
Settings > Store > AppleID
-
Downloading the new IPhone software update keeps failing ,I get error code -3259 is there a fix for this
Disable the security software and try again, Kaspersky's has been really annoying with this along with a couple others.
-
Okay, so i've finally downloaded the new ios 7, but now i cant connect the app store
Okay, so i've finally downloaded the new ios 7, but now i cant connect the app store. The layout looks great, but when i type something in on the App Store search bar and then click search... It say that it cant connect
No problem, glad to help!
Update: my PC USB hub was connected to a USB 3 port, I connected the 30 pin cable directly to my PC, And the restore worked just fine. Restored phone from iCloud backup and seems to be working fine. -
My Iphone 4 is water damaged and won't work at all so I've bought a new Iphone 5c - can I get my messages and whats app chats from my old to my new phone - they have different sized sims?
There is nothing saved on the SIm card in an iphone. If you have a backup of the old phone restore that to the new phone
-
how do I get my itunes library onto my new Iphone 5 I keep getting the following error..Cannot connect to this Iphone. An unknown error occured (0xE8000065)??
See http://support.apple.com/kb/TS3221.
-
How to I retrieve my purchased apps? I had my Iphone stolen in FEB, then in July my PC crashed. I just got a new Iphone but I dont know how to get the apps.
Open itunes store, click Purchased under Quick links.
Where is your backup copy of your computer? You can use that as well. -
I have tried to download apps from the App Store, after entering my password it come up with unknown error occured! I have tried signing out of the App Store but it will not let me sign back in again! What can I do?
Newton91 wrote:
I have tried to download apps from the App Store, after entering my password it come up with unknown error occured! I have tried signing out of the App Store but it will not let me sign back in again! What can I do?
Download them to iTunes abd then sync the apps. Make an appointment with Apple and see what the problem is. -
TS1702 after upgrading to ios 6 i can no longer use the app store.
after upgrading to ios 6 i can no longer use the app store on my iPhone, i am unable to install new apps. i chose to fill out the security questions and the problem seems to occur since then. what could be a solution to get the app store working again??
i just contacted apple support and the solution is the following!!!!!
connect the iphone to your computer and open itunes
then click on itunes store at the left side of the screen
then click at the right top side of your itunes screen on your email address (or id that is displayed there in the black bar)
choose log out
then go to the top of the screen with the search option in itunes where you can search in the store and choose an app that you have not yet installed.
then you get the security questions also in itunes, fill the them out and after you have done that you are asked to log in again
now when you install an app that works (it is then on your computer still)
open the app store on your iphone and choose the updates button and install the app from the cloud
now when you install new apps also from the app store on your iphone it works again!!! and you are no longer asked about the security questions
(the other option they told me (that i did not have to use) is: go to settings/general/ all the way at the bottom of the screen choose make new settings restore networksettings and choose yes) -
on my iphone 5 ios8, i have an apple id for App store and a defferent id for Icloude. i forgot the pw for the icloude id. how can i reset or delete icloude ?
Greetings chaimba216,
After reviewing your post, I located an article that can help with resetting your iCloud password:
iCloud: Change your iCloud password
Your iCloud password protects the privacy of the information (such as your email) stored in iCloud. Your password also protects your ability to locate or remotely erase your device using Find My iPhone. You should regularly change your iCloud password to protect your information. Your iCloud password is the password for the Apple IDyou use to sign in to iCloud.
Important: If you use the same Apple ID for iCloud as you do with other Apple services such as the Apple Online Store, iTunes Store, App Store, or to purchase products in iPhoto or Aperture, changing your iCloud password also changes your password for these services. Make sure you sign in to those locations using your new password.
Go to the My Apple ID website (appleid.apple.com) and follow the instructions to reset your Apple ID password.
For more information, see the Apple Support article Apple ID: Changing your password.
After changing your iCloud password, make sure you update it on all your devices and in any email apps you use to get your iCloud email.
On your iPhone, iPad, or iPod touch: Go to Settings > iCloud, then tap your iCloud account.
On a Mac: Choose Apple menu > System Preferences, then click iCloud.
On a Windows computer: Open iCloud for Windows.
In your email apps: Check the help provided for the email apps you’re using.
If you set up iCloud on your iPhone, iPad, or iPod touch, make sure to set up a passcode lock on your device for added security. (Go to Settings > Passcode or Touch ID & Passcode.)
Thank you for contributing to Apple Support Communities.
Best,
Bobby_D
Maybe you are looking for
-
HP C7200 All-in-One printer will not print through the Wifi network
I have used the HP printing and scanning Doctor but none of the proposed solutions have solved the problem. The blue light for wirelwss 802.11g service is on and connected to the same Wifi address as my laptop is using now. My Dell laptop is running
-
I have index.jsp at the root level. I this redirects to xrate.jsp at the following path: WEB-INF/views/jsp. At the same level is include.jsp and includeTop.jsp. My images are at WEB-INF/images. CSS files are at WEB-INF/styles. Here's thier jsp declar
-
Hi All, can any one tell me the difference between doc splitting and new gl concept. and explain me how will it useful in preparing profit center wise balance sheet. and pls explain me the configuration steps. Thanks In advance Sarayu
-
Classic Report not retrieving when accessing the first time
I have two classic reports on two separate tabs and the first time that I access the tabs, the report does not retrieve. However, if I tab off and then back onto the tab, the report will retrieve. Any idea why these two tabs are not retrieving when i
-
Changing built in attribute names
Can you change default attribute names? I want to keep the functionality of perspectives when using "item add" and searching but change the word perspectives to "applicable to" as an example to make it more user friendly.