New IPHONE 5, no sound?

Question

I bought an iphone 5 less than two weeks ago from my local AT&T store (no apple store around). Everything was working fine until yesterday when the speakers stopped working. It vibrates for reminders,calls, etc. but no sound. If I try to play music, my phone looks like it is playing but there is no sound. The speakerphone is not working. The volume is turned up. I've gone through my itunes and iphone settings. I've restarted the phone several times. I have restored it using itunes. I have checked that headphone jack is clear and that the speakers are clean (less than two weeks old and was immediately encased in an defender series otterbox). I rely on the alarms and reminders daily. What can I do?

Answer 1

5 months ago, I lived less than 2 miles away from an apple store. Now, I live 3 hours away from the nearest Apple store so visiting one wouldn't be feasible for a spur of the moment mid-week tip with my schedule (This is essentially why I searched this forum for answers instead of making an appointment at Apple). I didn't realize the AT&T 14 day rule. I had never planned to return the phone. It stopped working on day 12 (day 13 was a Sunday so AT&T was closed). I tried troubleshooting (posting & reading in this forum and elsewhere) for a day before I took in my local AT&T. They do would do absolutely nothing on day15. Apple will only repair the lemon phone I was sold under warranty. The trouble is I bought a new phone and want a functioning new phone, not a refurbished lemon. The only way Apple will replace my new lemon iphone 5 with a functioning new iphone 5 is if I agree to pay for a second new phone and shipping (So I had to buy two iphones in one month plus shipping). Upon receipt of the new functioning phone, I returned the lemon phone. When they receive the return and process the return, then they'll refund $750 for the second phone but not the additional $29 shipping. This is their policy. Within my family we have an ipod nano, 3 ipod touches, 2 ipads, 3 iphones and new 27" iMac. We have always gotten great service from Apple when purchasing directly from Apple. Notsomuch when we have bought from other stores. Apple did ultimately replace my phone but I did NOT appreciate having to buy two new iphones in one month for them to do the honest thing. After all, the fact remains that their quality control should've been better.
I will never buy anything from AT&T again.