New iPhone 5 pops and screen cracks with no impact at all
I got a new iPhone 5 about a month ago and i was just sitting in my room, on instagram, on my phone when I suddenly heard a pop and noticed my iPhone cracked. I showed my friend who didnt believe me untill it poped again in his hands as well then a third time when it was placed on the table. I never dropped it or was never placed under any extreme temperature changes or anything. I noticed some other people having this problem as well and its not just me. Please let me know who else has this problem and how you resolved it. Apple is clearly doing something different and with less quality that screens are just popping and cracking.
Whether someone else has had this problem doesn't really matter. It happened to you, make an appointment at the Genius Bar and have the device examined. If Apple determines it is a manufacturing defect, they will replace the phone if it is under warranty.
Similar Messages
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How can i get a new iphone if my screen crack
How can I get a new iphone if my screen crack?
Some Apple Stores can replace the screen of an iPhone 5 for $149. Otherwise, it will be $269 to replace the whole phone (unless you have AppleCare+, in which case it would be $79).
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I got the new iphone 5c and it wont work! Ive gotten to wifi settings on activating, now all it says is it may take a few minutes to activate your new iphone with the spinning ball and wont do anything! Its been like this all day! Help!!
Hello,
Thank you for visiting Apple Support Communities.
If you are experiencing issues activation a device, I would recommend all the steps in the article below.
iPhone: Troubleshooting activation issues
http://support.apple.com/kb/TS3424
Cheers,
Jason H. -
Since purchasing a new iPhone 5 and macbook pro with retina display I have decided to keep the iPhone 5 for phone contacts only, and the macbook for email contacts only .. Is there a way for me to keep these as they are recorded on each apple product when I sync with iTunes as it has changed my iPhone and put in email contacts and thus deleted iPhone phone contacts once when I syncd thanks appreciate any help
To prevent your iPhone from automatically syncing when you plug it in, click on iTunes in the menu bar, then preferences, then "devices", then tick "prevent iPhones, iPad's and iPod's from syncing automatically".
Plug it in, then on the iPhone sync summary screen, click "info" along the top.
Make sure the "sync contacts" option is not ticked. as long as it's not ticked, then it won't sync with your mac's contacts but will still include them in backups.
Also, if you use iCloud, make sure that the iPhone/mac are either not signed into the same account, or that "contacts" is not turned on for both of them -
I just got a new iPhone 4 and the (-1) error keeps popping up on my screen as it is restoring filmware, what's wrong with it?
when you open the app store scroll down to the bottom it will display the apple id currently in use, change it to your normal apple id email
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My new iPhone 5 email is synched with my home office computer Outlook email using a POP account, but deleting an email on my computer does not delete the email on my phone and vice versa. Is there any way to get a true synch?.
POP does not support synchronization between the server and clients. You will need to use IMAP or Exchange Active Sync if your email provider supports it.
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My new iPhone 4s and my iPad 1 have the same problem: While working on one of them, the screen goes black and the right back to home screen. I've tried resetting the iPad with no chages to this problem. Need help, this is anoying.
I just did a reset all settings on both.
Will see where this gets me.
Thank you for your helpfull input. -
A few months back I Dropped my iPhone 4 and I cracked my screen and now i cant unlock my phone due to touch screen not working plus there are blurred lines across the screen and I can't see anything that it displays.
Now when I try too connect my iPhone 4 to iTunes on my computer at home an error message comes up saying that I have to unlock my iPhone 4 for it to communicate to my device.
But the problem is that I can't unlock my iPhone 4 because I'm unable to see the key pad and my touch screen no longer responds when I touch it.
I just want to reset my iPhone 4 back to its Factory Settings & start all over from the beginning.
How can I unlock my iPhone 4 with iTunes on my computer or any other option you suggest me trying.
Thank you in advance,
SiHeroIf you have had a "local guy "repair your iphone you will not get any support from Apple for warranty OR post warranty
If Verizon return it to Apple it wil not be handled by Apple
If Verizon also use unauthorised repairers you may be lucky
(Apple do not sell parts to local guys or anyone else ) -
Hi
I had a iPhone 4 and then got a new computer, I installed iTunes to it but my new computer refused to sync with my phone, i backed up my phone via icloud and purchased tracks etc from iTunes, but now i have a new iPhone 5C and I backed it up via the icloud, not all data was transfered, music etc.
Again my computer will not sync with the new phone, it doesnt see the phone within my libary, doesn't give an option to do any thing with phone
Can so one please let me know were Kim going wrong, I have authorized my computer to itunes I really don't know what to do now?Need to Resume download to complete the ongoing Process.
Last Resort, put the iPhone in DFU mode (Google How to do that). Connect in iTunes. Follow on-screen prompts to Restore. All Data would be lost, if not backed up earlier.
To save the photographs you may have to use third party software. Google is your friend. -
I am trying to back up my new iPhone after downloading/updating iTunes with iCloud. I get this message: The required file was not found or has a permissions error. Correct this permissions problem and try again, or deauthorize this computer if the permiss
how do I find the file and replace it or install it?I'll reload it tonight when I get home...basically, I bought a new iPhone and downloaded some new medical apps. also had to download an update for iTunes into my mac laptop so I could access iCloud (which was NOT on my prior iTunes software)
When I synched my new iPhone with the newly downloaded iTunes, I registered my iphone and tried to "back it up" to iCloud and the message indicating that "the required file was not found or has a permissions error...." popped up.
How do I correct the permissions error, or...am I able to do this somewhere? Or...how do I find the file that is missing?
Dr. Bob001 -
I got a new iPhone 5s and I am unable to connect to my home wifi (through Comcast/Xfinity) network. I was able to with my 4s with no problems but with my new 5s, I just get that a message that says "Unable to connect to network [network name]" Thoughts on how to connect to the wifi network? My laptop is connected and using the wifi just fine.
I see the following instruction:
Settings > General > Reset > Reset Network Settings. Note: This will reset all network settings including:
However when I get there I am offered a screen which states "Enter Passcode", and have no clue as to what this should be given I never had to set this in the first place.
It expects 4 digit code, so any ideas? -
I just bought a new iphone 5S and once turned on and pushed the button restore from Icloud, I'm stil stuck in this section i can't do anything plus i turned it off and on again and still not working, please provide me with a solution very urgently!!
Kindly note also that i did not work on this iphone before, i just turned it on and i cannot connect it to the itune and restore it as the itune cannot read the device since i'm not able to reach my home screen, I am stuck in my restoring screen.
Please help!!!!You dont have any data on your phone yet right?
If you dont connect your device to the computer and
Press and hold the Sleep/Wake button and the Home button together for at least 15 seconds, until the Apple logo appears.
after that click okay when it says itunes has detected an iphone in recovery mode. Then click restore
after that try again -
I tried using the Voice Memos iPhone app and ended up with a red banner on top of the screen that flashes "recording 00.00" but I can't locate what I thought I was recording. can you help me?
jacknilI found an answer to this on another page (I was having the same problem) This worked for me:
Double-click the Home button.
Swipe left or right until you have located the app you wish to close.
Swipe the app up to close it.
more here: https://discussions.apple.com/thread/5596831 -
What a horrible way to treat customers. I was due for updates on my phones and thought I should maybe check some other prices but have been with Verizon for 20 yrs so ended up there. I got 2 new IPhones 5s and the wife couldn’t decide what she wanted so she stayed with old phone but this locked me into a new 2 yr contract . Within a wk one of the new iPhones started turning on and of like 10 –15 times a day. Wk 2 it turned off and would not turn on again . It was my sons who was in college at the time so we talked and he took it in to a Verizon store where he was told I need to come in since the account was in my name. He was away from home , Verizon could see on account it was his phone they said it was not abused, they could not even turn it on , they sold me the phone give him another phone maybe even a loaner till he gets another. So now I need to go to store and explain to 3 different people this is my phone and my son has it and I need a new one. what a waste of time after about 2 hrs and talking to different people and yes they said there were notes on his account from other person he had talked to from different store. So I finally walk out with a receipt in hand and being told I would have a new phone in a couple days. As I sat in my vehicle thinking this is stupid I looked at my receipt and noticed it said droid on it so back into Verizon I went. The salesman said that’s what your son has on his account. My son had activated a friends old phone so he has one since VERIZON REFUSED to give him one. Another hr 3 people and yes they can see he had a new iPhone and notes on it from other store. Sometimes sorry just doesn't do it. I was now late for a appointment . Now I walk out and have been told I will get a new iPhone in the mail in about 2 wk Yes 2 wks again I bought it there just give me a new one and you send old one back. I will also get a new droid that I have to send back because they said they cant cancel it . In about 3 days I get the Droid and sent it back Verizon mistake and a waste of my time . After waiting over 2 wks and not receiving a new iPhone back to Verizon I went . I am now bitter at Verizon after doing 20 yrs of business with them. 3 people 1 hr later I was told it got delivered to my post office . I got the tracking num called the post office and they say o yes that was the droid. Go back in to Verizon another hr of explaining I walk out being told I will get a new iPhone in a couple of days, We’ll see . Once again I got the phone in your store just give me a new one . Do you realize how much of my time you have wasted ? do you care? O what is Your Policy ? How many Billion did you make last year ? I am Locked into a new 2 yr contract . Why don’t you just release me ? After 20 yrs do you think I will ever renew my contract ?
Simple process. If an iPhone go to the Apple Store and not Verizon
the phone from Verizon will be a refurbished device and not new unless under the 14 day worry free guarantee
good luck -
Hi, I have an iphone 4 with my itunes library on a Windows XP computer. My spouse (who has now passed away) had an itouch with an itunes library on an IMac. here is the problem, I bought an new iphone 6 and wanted to sync with my windows xp library and of course my itunes version is out of date and I need to update it...well I try and update the version and it will not update the Itunes library and when I researched it I would have to upgrade from XP to Windows 7...r they kidding me...first of all my computer is old and a pain in the *** but I have my itunes library on it. Sp to get my phone working I sync'd it on the IMac and my spouses Itunes library has been sync'd to my iphone and I don't know how to get my library on it...After thinking about it I want to combine the libraries after all there are some purchases on each one.
I have done some research and you have to buy a 3rd party piece of software...this is not the way I want to go...I do not think i should have to buy one and also when I do a goole search there are a ton of them out there and I am sorry i do not trust the comments as some of them do identify that they will get a kick back.
Can someone help, i should be able to export my itunes library from my iphone 4 to the itunes library by appending/importing it...it is not rocked science on what I want to do and I cannot find out any process...
Can someone help ?Create a new user account on the computer that he can log in to.
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