New iphone 5 sync problem with itunes

when I plug new iphone to mac, I am getting this message: The iPhone “iPhone” cannot be used because it requires iTunes version 10.7 or later. Have tried to download 10.7 with no success. Itunes has most current update as does iphone 5.
appreciate any ideas

What type of computer are you using (windows or pc) and what version of your operating system are you running?

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Iphone 3g sync problems with itunes 9.2 after updating on another computer

Hello
I have an old mac which will not allow me to update itunes to 10.x. So I have been updating my iphone via another computer (which apple support to itunes 10.x) and my old mac has been able to see it still and therefore I have been able to backup/update it.
However after updating to ios 4.2, my old mac has not been able to sync to it and itunes tell me that I have to update to itunes 10.1 (which I cannot).
Last time I updated, I had to restore my iphone due to various problems (mainly to do with itunes 9.2 allowing me to download the unsupported ios 4.1). I didn't have to restore this time and this maybe what has caused me the problems. Does anyone know whether I can solve my problem of syncing to itunes 9.2 by restoring my iphone and reinstalling ios4.2? Or is ios 4.2 not supported by itunes 9.2 at all and now I need a new computer?
Sorry, I originally posted this in the wrong section.
Cheers for the help

Yes, I had the same problem this time and had email communication with Apple about it when ios 4.1 came out. Apple have made it so 10.4.11 is not supported by itunes 10.1, and so stuck with itunes 9.2.1.
When I had this problem, I decided to update on another computer (as I did this last time). But I didn't have the same problems as before (requiring a restore of my iphone) which I suspect solved the problem I have now.
However, if the restore doesn't solve this, then I have an iphone without any music on it! Or any of the apps as well.

Iphone wifi syncing issue with itunes 10.7

My wife and I each have iphone 4's syncing on our respective computers running Win XP Pro SP3. After upgrading to itunes 10.7 and iOS 6, itunes doesn't reliably sync via wifi. It will sync once then won't a second time unless the computer is rebooted. If I try and click the sync button on itunes, it looks for the displayed iphone then says it can't find it and the iphone disappears.This is happening on both computers. I can direct connect the iphone with usb cable and sync, but it won't sync via wifi without rebooting. I've click the "sync with wifi" button off then on. Nothing works.
We both upgraded to iphone 5's. It didn't solve the problem. I upgraded my computer to a new desktop running Win 8 Pro. Everything transferred fine and the initial sync went well, but the problem persists. After my iphone 5 sync'd with itunes overnight, the next morning it wouldn't sync again via wifi. Again, trying to initiate a sync from itunes caused the it to look for the iphone and not finding it, the iphone disappeared from itunes. Once I restarted Win 8 and itunes, the iphone showed up in itunes.
It's not the iphones(it happened with both 4's and 5's), the computers(two differnet computers) or, the OS( happens with Win XP and Win 8) so it's got to be an isssue with iTunes 10.7 and possibly it's interaction with iOS 6. We didn't have the problem before 10.7 and iOS 6 (upgraded same time).
Any suggestions? This is annoying to not have these reliably sync without intervention.
Thanks,
Z

Just found another thread that helped...deleted the iTunes Library Genius file and now the Mac can load the library!

Ive had my ipod just over a year now and its deciding to play up and wipe the whole thing so its like brand new untill i sync it with itunes again, but this time it wont seem to restor the ipod just flashes white and then comes as before, Help?

As i said abouve,
Ive had my ipod just over a year now and its deciding to play up and wipe the whole thing so its like brand new untill i sync it with itunes again, but this time it wont seem to restor the ipod goes onto a black screen with the apple logo and a bar that is ment to fill up but this bar doesnt seem to be doing anything after a while it just flashes white and comes up with the sync to itunes picture.
Any help would be appreciated
Thanks
Bec

If you've had it for less than a year, then it's still under warranty. Take it to an Apple store or an authorized service facility. See http://support.apple.com/kb/HT1434

I have an iPhone and sync it with iTunes. Just got my wife an iPhone also. Is it possible to have 2 accounts in iTunes 1 for my wife and 1 for myself? I don't want to mess up things like contacts on either phone.

I have an iPhone and sync it with iTunes. Just got my wife an iPhone also. Is it possible to have 2 accounts in iTunes 1 for my wife and 1 for myself? I don't want to mess up things like contacts on either phone.

The best is to create another Windows user profile(additional User Account) where each one of you can manage your own account, library, playlist Apps, Contacts etc,
Refer to this article:
How to use multiple iPods, iPads, or iPhones with one computer
http://support.apple.com/kb/HT1495

IPhone 4 version 5.0 has sync problems with iTunes 10.5 on Mac OsX 10.6.8

Hi there,
I have Mac OsX 10.6.8, iTunes 10.5 and iPhone 4 version 5.0; all up to date.
When I try to sync my phone with iTunes, the sync goes well until the apps start to sync .... then iTunes closes and I get varying error reports.
I have tried updating everything (Mac, iTunes, iPhone) to no avail.
I tried restoring the iPhone, that didn't help whatsoever.
Does anyone have a solution? I am now tempted to downgrade to an earlier version of iTunes (ie: 10.4.3) as some people suggest in different posts.
Thank you for your time in replying!
Marmotte

There is definitely a problem with iTunes 10.5 and iOS 5.0 syncing correctly. I've seen lots of workarounds on the forums here. Just search for it and see if you can come up with something that works.

IPhone 3GS SYnc problems with Windows 7 64 Bit

I am having sync problems with windows 7 64 Bit.
The iPhone syncs a few tracks then hangs, a few minutes later itunes tells me the iphone has timed out.
Anyone have any ideas about this. I have tried different USB ports, cleaned the apple USB cable contacts with Servisol, restored the iPhone and reinstalled itunes.
iPhone and iTunes are latest versions.
Thanks
Joe

"Try this connect the iPhone, let the mtp driver installation fail, then go into the device manager and uninstall the unknown mtp device. If you then scan for new hardware from the device manager it should recognize the iPhone & update the driver."
Ok here's what I did:
1) Connect the iPhone (iTunes had been installed)
2) No MTP driver installation is happening as Windows detects iPhone successfully
3) Open Device Manager
4) There seems to be 2 drivers for iPhone that are active now, although I still can't see which one is the MPT driver you're referring to.
One of them sits under Portable Devices: "Apple iPhone". If I view the details of this driver, it lists the following files:
- C:\Windows\system32\DRIVERS\UMDF\WpdMtpDr.dll
- C:\Windows\system32\DRIVERS\winusb.sys
- C:\Windows\system32\DRIVERS\WUDFRd.sys
- C:\Windows\system32\WpdMtp.dll
- C:\Windows\system32\WpdMtpUS.dll
The other one sits under Universal Serial Bus controllers: "Apple Mobile Device USB Driver". And as indicated by Joe above, it lists the following files when I view the Details:
- C:\Windows\system32\Drivers\usbaapl64.sys
- C:\Windows\system32\usbaaplrc.dll

ITunes, sync problem with iTunes 11.1.4

Hello,
I've a problem with iTunes 11.1.4. When I want to add music on my iPodTouch 5g 7.0.4, I can't find how to add the music. The button "Synchronize" is always grey.
If I try to make anything I have a mesage on the banner at the top saying "Waiting for start the synchronization" or "Starting the synchronization" for 1 second.
Thank you in advance for your help !
(sorry for my English I'm French)

iPad not appearing in iTunes
http://www.apple.com/support/ipad/assistant/itunes/
iOS: Device not recognized in iTunes for Mac OS X
http://support.apple.com/kb/TS1591
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
iTunes for Windows: iTunes can't contact the iPhone, iPad, or iPod software update server
http://support.apple.com/kb/ts1814
iTunes for Windows: Device Sync Tests
http://support.apple.com/kb/HT4235
IOS: Syncing with iTunes
http://support.apple.com/kb/HT1386
Apple - Support - iPad - Syncing
http://www.apple.com/support/ipad/syncing/
iTunes 10.5 and later: Troubleshooting iTunes Wi-Fi Syncing
http://support.apple.com/kb/ts4062
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http://support.apple.com/kb/ts1503
 Cheers, Tom

Purchased ringtone on iPhone then sync'd with iTunes now I can't use it!

Hi,
Hope you can help.
I purchased a ringtone in iTunes on my iPhone which immediately showed up under ringtones in the settings menu. However, when I sync'd with iTunes on my Mac the ringtone has disappeared from the list of selectable ringtones on the iPhone. The ringtone is showing in iTunes under the Ringtones tab in Devices > iPhone and it shows that it will "sync all ringtones" but for some reason is not showing up on my iPhone as a selectable ringtone to use after sync.
Any ideas?
I am running Snow Leopard, iTunes 9, and iPhone 3GS with 3.0.1.
Thanks!

Thanks Luke - I did that and it worked. The iphone is primarily linke to my laptop. I then linked to our shared itunes machine to download some music from our library, that worked fine. However when I link to my machine, I can see the ringtone in ringtone folder, in the purchased folder and in purchased on the iphone folder but I can't get it back onto the phone. I have tried Sync and Transfer purchases, drag and drop and finally tried the authorise again as a last resort but nothing seems to work. Has anyone got any ideas?

New computer, syncing problems with itunes

Hi there.
It's not really a new computer I just couldn't put the whole problem up in the header and it might as well be as I've had to erase the hard drive, reinstall leopard and start all over again. obviously my phone thinks that of course it is synced with another itunes library (which doesn't exist). (I'm hesitant o sync it with the computer in anyway as it may erase all of the applications that I have acquired and bought in recent months. Is there anything I can do about this?
Thanks

The iTunes store still sees this as the same computer with the same MAC address, unless you changed your Ethernet card or other hardware. I guess you didn't backup your iTunes library...
1. Reauthourize your computer in iTunes.
2. Disable automatic syncing on connection of your phone.
3. Connect your phone to iTunes
4. Right-click your device, and select "Transfer Purchases" - this will transfer all iTunes purchased media and apps from your phone to iTunes.

HT204053 I created a different Apple ID for Icloud on my new IPhone and having problems with getting Itunes,etc. How do I change my Icloud Apple ID to be the same ID and password?

I created a different Apple ID for my Icloud on my new IPhone (said a free email was available or something similar) rather than the other choice offered of using my same existing Apple ID. Now I keep having issues accessing my account and my password isn't working to access Icloud to download Itunes. Can I undo this new account I created and just use my one existing Apple ID? This is my first IPhone and confused with this part of the setup! Thanks.

If you know the answers to your security questions, you should be able to change your password without using email authentication (see http://support.apple.com/kb/HE36). If you don't, you may be out of luck.

Syncing problem with itunes after restoring to a new PC from iPod

My old PC crashed and I copied my iTunes libray to a new PC from my iPod. The libray includes several songs taken from CD's I purchased plus several songs that I had purchased from iTunes. I also "authorized" the new PC. However, when I sync now none of the purchased songs from my new iTunes file will copy back to the iPod. It will only sync the songs from my personal CD collection. I get a message that the iPod is not authorized for these songs. Any suggestions for a fix?

Try deauthorising your PC and authorise it over again, this can sometimes clear a "not authorised" problem: About iTunes Music Store Authorisation and Deauthorisation
You could also have a look at this article: iPod does not play content purchased from the iTunes Music Store
If you continue to have problems you can email Customer Services from this page, they may be able to help: iTunes Music Store - Authorization FAQ

IPhone not syncing properly with iTunes 10.5

Hi,
I recently updated my iPhone 4 to the iOS 5 and also updated my iTunes to 10.5. A few days later I got an error message on my iTunes which said that the library was damaged, it would create and new one and save the 'old' one has "iTunes Library (Damaged)". Shortly after I synced my phone with iTunes and it removed many of my apps and all my playlists and music. I've re-downloaded all my apps, though any pictures, settings, etc saved within them have disappeared. I cleared the music on my phone and re-synced it. Any playlists which were re-synced only actually synced recently added songs (i.e. if a playlist had 20 songs and I added 3 more only those 3 would show up on my phone).
I think all my data, apps, etc are still on the phone but iTunes isn't recognising it; any ideas of how to get iTunes to recognise it?
Thanks!
If it helps or makes a difference, I'm using Windows Vista.

Same thing (?) is happening with my iPhone4. Syncing wirelessly doesn't work at all, and when I connect it to my Mac, sync gets stuck on 'Syncing Genius Data to _____' and under that it says "waiting for items to copy". This is also the case with my iPod Touch 4th gen. Both are on iOS5 and I have the latest iTunes. So I just backup both of them, and then choose the sync button on bottom right of iTunes in the device window. Don't know if it's actually doing anything.
This *****.

IPhone 4s Sync problems to iTunes on Win 7

I have my iPhone 4s and iTunes set up for WiFi syncing.
I plug the iPhone into power, have iTunes up on the same network.
But I never see the iPhone show up under Devices.
Then I tried connecting the iPhone via USB to Windows/iTunes.
It is identified by Windows. But still not by iTunes.
Restarted iTunes. Restarted AppleMobileDeviceHelper.
Finally connected.
Here is some of the log from AppleMobileDeviceHelper:
2013-03-10 14:50:17.609|AppleMobileDeviceHelper.exe|5340:5055120|DeviceLinkListener.c:_cop yMobileDeviceValue| ERROR: Could not connect to attached device: kAMDDeviceDisconnectedError (132)
2013-03-10 14:50:17.809|AppleMobileDeviceHelper.exe|5340:5055120|DeviceLinkListener.c:_set MobileDeviceValue| ERROR: Could not connect to attached device: kAMDDeviceDisconnectedError (132)
2013-03-10 14:50:17.809|AppleMobileDeviceHelper.exe|5340:5055120|AppleMobileDeviceHelper.m :_setTetheredSyncLockdownInfoForTarget| ERROR: Could not set tethered sync info (<CFBasicHash 03A11980 [72218078]>{type = mutable dict, count = 1,
entries =>
          2 : <CFString 039C85F0 [72218078]>{contents = "SyncingOS"} = <CFString 005194A0 [72218078]>{contents = "iPhone"}
) in lockdown for com.apple.Bookmarks (Bookmarks): -402653052
2013-03-10 14:52:16.892|AppleMobileDeviceHelper.exe|5340:5055120|DeviceLinkListener.c:_cop yMobileDeviceValue| ERROR: Could not connect to attached device: kAMDDeviceDisconnectedError (132)
2013-03-10 14:52:16.894|AppleMobileDeviceHelper.exe|5340:5055120|DeviceLinkListener.c:_set MobileDeviceValue| ERROR: Could not connect to attached device: kAMDDeviceDisconnectedError (132)
2013-03-10 14:52:16.895|AppleMobileDeviceHelper.exe|5340:5055120|AppleMobileDeviceHelper.m :_setTetheredSyncLockdownInfoForTarget| ERROR: Could not set tethered sync info (<CFBasicHash 03A12AC8 [72218078]>{type = mutable dict, count = 1,
entries =>
          2 : <CFString 039C85F0 [72218078]>{contents = "SyncingOS"} = <CFString 005194A0 [72218078]>{contents = "iPhone"}
) in lockdown for com.apple.Bookmarks (Bookmarks): -402653052
2013-03-10 16:11:14.799|AppleMobileDeviceHelper.exe|2372:4022944|DeviceLinkListener.c:_cop yMobileDeviceValue| ERROR: Could not connect to attached device: kAMDDeviceDisconnectedError (132)
2013-03-10 16:11:16.064|AppleMobileDeviceHelper.exe|2372:4022944|DeviceLinkListener.c:_cop yMobileDeviceValue| ERROR: Could not connect to attached device: kAMDDeviceDisconnectedError (132)
2013-03-10 16:11:16.066|AppleMobileDeviceHelper.exe|2372:4022944|DeviceLinkListener.c:_set MobileDeviceValue| ERROR: Could not connect to attached device: kAMDDeviceDisconnectedError (132)
2013-03-10 16:11:16.066|AppleMobileDeviceHelper.exe|2372:4022944|AppleMobileDeviceHelper.m :_setTetheredSyncLockdownInfoForTarget| ERROR: Could not set tethered sync info (<CFBasicHash 0390A6F8 [72218078]>{type = mutable dict, count = 1,
entries =>
          2 : <CFString 0042A608 [72218078]>{contents = "SyncingOS"} = <CFString 038CE478 [72218078]>{contents = "iPhone"}
) in lockdown for com.apple.Bookmarks (Bookmarks): -402653052
2013-03-10 16:12:27.569|AppleMobileDeviceHelper.exe|2372:4022944|DeviceLinkListener.c:_cop yMobileDeviceValue| ERROR: Could not connect to attached device: kAMDDeviceDisconnectedError (132)
2013-03-10 16:12:27.572|AppleMobileDeviceHelper.exe|2372:4022944|DeviceLinkListener.c:_set MobileDeviceValue| ERROR: Could not connect to attached device: kAMDDeviceDisconnectedError (132)
2013-03-10 16:12:27.572|AppleMobileDeviceHelper.exe|2372:4022944|AppleMobileDeviceHelper.m :_setTetheredSyncLockdownInfoForTarget| ERROR: Could not set tethered sync info (<CFBasicHash 03907AC8 [72218078]>{type = mutable dict, count = 1,
entries =>
          2 : <CFString 0042A608 [72218078]>{contents = "SyncingOS"} = <CFString 038CE478 [72218078]>{contents = "iPhone"}
) in lockdown for com.apple.Bookmarks (Bookmarks): -402653052
2013-03-10 16:12:37.583|AppleMobileDeviceHelper.exe|2372:4022944|AppleMobileDeviceHelper.m :_getDisabledDataClassNamesFromLockdownForTarget| ERROR: Could not find a device with the target identifier 0c6ca7429ebe24f88ce82412f1ffa38605299155. Assuming there are no disabled data classes.
2013-03-10 17:19:00.893|AppleMobileDeviceHelper.exe|6864:5005832|DeviceLinkListener.c:_cop yMobileDeviceValue| ERROR: Could not connect to attached device: kAMDDeviceDisconnectedError (132)
2013-03-10 17:19:00.935|AppleMobileDeviceHelper.exe|6864:5005832|DeviceLinkListener.c:_set MobileDeviceValue| ERROR: Could not connect to attached device: kAMDDeviceDisconnectedError (132)
2013-03-10 17:19:00.935|AppleMobileDeviceHelper.exe|6864:5005832|AppleMobileDeviceHelper.m :_setTetheredSyncLockdownInfoForTarget| ERROR: Could not set tethered sync info (<CFBasicHash 0399B340 [72018078]>{type = mutable dict, count = 1,
entries =>
          2 : <CFString 038D8748 [72018078]>{contents = "SyncingOS"} = <CFString 0050B898 [72018078]>{contents = "iPhone"}
) in lockdown for com.apple.Bookmarks (Bookmarks): -402653052
2013-03-10 17:19:10.940|AppleMobileDeviceHelper.exe|6864:5005832|AppleMobileDeviceHelper.m :_getDisabledDataClassNamesFromLockdownForTarget| ERROR: Could not find a device with the target identifier 0c6ca7429ebe24f88ce82412f1ffa38605299155. Assuming there are no disabled data classes.
2013-03-10 17:33:37.265|AppleMobileDeviceHelper.exe|6864:5005832|DeviceLinkListener.c:_cop yMobileDeviceValue| ERROR: Could not connect to attached device: kAMDDeviceDisconnectedError (132)
2013-03-10 17:33:37.267|AppleMobileDeviceHelper.exe|6864:5005832|DeviceLinkListener.c:_set MobileDeviceValue| ERROR: Could not connect to attached device: kAMDDeviceDisconnectedError (132)
2013-03-10 17:33:37.268|AppleMobileDeviceHelper.exe|6864:5005832|AppleMobileDeviceHelper.m :_setTetheredSyncLockdownInfoForTarget| ERROR: Could not set tethered sync info (<CFBasicHash 0399BFB8 [72018078]>{type = mutable dict, count = 1,
entries =>
          2 : <CFString 038D8748 [72018078]>{contents = "SyncingOS"} = <CFString 0050B898 [72018078]>{contents = "iPhone"}
) in lockdown for com.apple.Bookmarks (Bookmarks): -402653052
2013-03-10 17:33:47.276|AppleMobileDeviceHelper.exe|6864:5005832|AppleMobileDeviceHelper.m :_getDisabledDataClassNamesFromLockdownForTarget| ERROR: Could not find a device with the target identifier 0c6ca7429ebe24f88ce82412f1ffa38605299155. Assuming there are no disabled data classes.
Any ideas?

I disabled the builtin WiFi adapter for my HP desktop (Ralink).
Then used a Buffalo USB WiFi adapter.
Since I made that change I haven't had any problems getting my iPhone to connect to iTunes.

Sync problem with itunes 64 bit

Hi, it's impossible to sync an iPhone 4 with iTunes 10.4 64 bit (sync in one step and in only few seconds but actually it do nothing) and cannot install iTunes 32 bit on windows 7 64 bit. Never had that problem on 32 bit.
What can I do?

I worked though this issue today on my PC and I have it working.
The piece that worked for me was that you have to uninstall apple components in a specific order. I also rebooted my pc after the uninstalls were complete. I found this on the apple support site (see below).
Uninstall in the following order:
iTunes
QuickTime
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support (iTunes 9 or later)
I then reinstalled 64bit Itunes by saving the package, right clicking and run as administrator.
This reinstalled itunes then I recieved another error, iphone could not be synced 13019. I researched this and I found out that the itunes library could not find one or more of my music files in the library these are denoted by an exclamation mark. I either had to delete the files or double click on the files and click locate and then point them to the location of the missing files. After I had found all of the files it was able to sucessfully sync and all is good.
I hope this helps...

New iphone 5 sync problem with itunes

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