New iPhone 5 won't connect with itunes

I am having trouble accessing the iTunes Store on my new phone. It keeps saying I can't connect to the iTunes Store and it throws up the same error on my computer giving me the error code 5002. I have tried many fixes but none of them work. Anyone know any definite fixes?

Anch'io ho molti problemi. A me dice Impossibile connettersi causa errore sconosciuto.

Similar Messages

  • New iPhone won't sync with iTunes, but iTouchG2 synchs ok

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  • My new iphone won't sync with itunes

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  • TS1398 My iPad & iPhone won't connect to iTunes store.... it worked just fine earlier today... but not now. Nothing has changed.  I've gone through all of Apples suggested troubleshooting guides but it still won't work! Help?

    My iPad & iPhone won't connect to iTunes store.... it worked just fine earlier today... but not now.
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    p.s.  I just signed out of my apple id on daughters iPad and tried to create a new apple ID and still got the message CANNOT CONNECT TO ITUNES STORE......    
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    iPhone won't sync with iTunes. It just says, "waiting for sync to start." But no matter how long I leave it like that, it never syncs.  Wirelessly or via USB.  I have restarted both my computer and my phone.  I have deleted and reinstalled iTunes. I have installed the latest version of iTunes and the software on my phone is up to date.  Nothing seems to work.
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    I found this on another thread --
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  • HT1386 iPhone won't sync with iTunes. It says iTunes can not add songs to iPhone because no songs in iTunes library can be copied to iPhone. Help!!!! What should I do

    iPhone won't sync with iTunes and It says iTunes can not add songs to iPhone because no songs in iTunes library can be copied to iPhone. Help!!!! What should I do. I tried everything!
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    First off try and go into your IPhone manually through My Computer and cut photos or anything you can through the device to be able to free space up so that you can continue to do what you want to do with ITunes. This way you will be able to create a backup or do what you have to do to manage your information, photos and texts on your device a little better.

  • Tried to update to newest version. I got error because i didn't have this recovery program disc that was supposed to come with the purchase but it didn't and now my ipod touch 8gb won't connect with itunes and is stuck on a connection with itunes screen

    I tried to update to newest version via pc. I got error because i didn't have this recovery program disc that was supposed to come with the purchase so it says, but it didn't and now my ipod touch 8gb won't connect with itunes anymore and is stuck on a screen displaying an itunes icon with a usb icon.

    oke i'm not done with the whole thing, but i'm doing that right now. Most of the advice I've already read didn't work and at a certain point it said something about shutting down programs then restart. but i notice that there are some pretty important system things in that list and i don't want to mess up my pc :s i'm not a pc genius... and because i'm dutch and my pc-language is in dutch I often have trouble translating and well... i don't always understand the technical stuff in all the articles -_-

  • I got a new iphone- went to sync with itunes just to get music and it restored my phone to my old phone's settings. Lost everything I put on it this weekend (including ALL my pics). Is there any way to unsync it so I can get all of that back?

    I got a new iphone- went to sync with itunes just to get music and it restored my phone to my old phone's settings. lost everything including ALL of my pictures. Is there any way to unsync my phone so I can get everything back?!!! please say yes!!!!

    In short. No, you cannot unsync.  If you had a back up from your old iPhone you cand restore from a back up.
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  • Why has my iphone has stopped connecting with itunes?

    why has my iphone has stopped connecting with itunes?

    You can try resetting your iPad and iPhone by simultaneously pressing and holding the Home and Sleep/Wake buttons until you see the Apple Logo. This can take up to 15 seconds so be patient and don't release the buttons until the logo appears.
    Try again to see if the problem persists.

  • My iPhone won't connect with my computer or charge. How can I fix this?

    My iPhone won't connect with my computer. It also will not charge. I changed the white charging cord, but I have the same problem. I connected other devices to the USB and they work. It's strictly the iPhone.
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    I forgot to mention, the iPhone does charge via wall plug.

  • Just replace my HD, restored from backup but now my iPhone won't sync with iTunes over wifi

    Just replace my HD, restored from backup but now my iPhone won't sync with iTunes over wifi

    Is synching over wi-fi viable?  I've never done it, but when I tried something similar back in the old Palm PDA days, it was S-L-O-W, slow as molasses.  I realize that the i-device are far more modern with faster processors, but wondering whether it's even worth exploring doing this.

  • My iPhone won't sync with iTunes cause it says some disk can't be found

    my iPhone won't sync with iTunes cause it says some disk can't be found

    Did you check your secuirty software settings? iTuens needs to contact Apple during the sync process.
    Also try to remove all Apple related software and reinstall iTunes after that. Removing iTunes, QuickTime, and other software components for Windows Vista and 7

  • My new iPhone 5 will connect to iTunes, but won't let me put music or pictures onto it...

    My new iPhone 5 shows up in iTunes, but won't let me put pictures or music onto my phone. They are both under the same iTunes account and it let me transfer stuff onto my old iPhone 4 before. I don't know why it won't let me now. Both are updated also... Please help!!

    Thank you so much! I can't believe I didn't think to check that. I synced it to iTunes, but I didn't think to see if those were checked or not and they weren't. I checked them, and resynced and its working perfectly. Thanks so much!!!

  • My iPhone won't connect to iTunes, after the new update. What should I do?

    How do i get my iPhone 5c to connect to iTunes. It was just fine before the most recent update!

    Hy there,
    In order for you to solve this problem you have to follow these stept if your running windows:
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    2 step is to go to portable devices (it is rught under network adapters)
    3 step is to right clic apple iphone and click update drivers
    4 step is to brows your drivers from C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers
    After that your itunes will pump up alown and youl see your iphone right there.
    Good luck and sry for my bad righting.
    Andrei

  • Since 1 year after replaced my iphone from mobily my iphone need to connected with itunes every time i changed the SIM card

    the problem that I have facing when change the SIM card the mobile told me please connect with iTunes even Mobily SIM's.
    iPhone 3G 16G Black
    Old
    New
    IEMI
    011773008768573
    011932008420730
    SERIAL NUMBER
    88903YM4Y7K
    5K9401QZY7K
    Appreciate your support to solve this issue.

    Sorry to butt in again:
    But your original post(s) were not so clear.
    So if your original phone WAS locked and the LOCKED one got replaced from the APPLE store...then there is a 100% chance it IS locked.
    Sorry, but there is no such thing as a free lunch...
    Check with Apple anyways...

  • My ipod got very low battery and now won't connect with itunes?

    My ipod got an extremely low battery and now it won't connect to itunes or charge when connected with the usb. I had not trouble connecting before this

    Let it charge for awhile. 
    Does the iPod show that it is charging?
    After charging for at least an hour try resetting the iPod.  Also see:
    iPod touch: Hardware troubleshooting

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