New iPhone 5s backed up from old phone cant get KEYNOTE etc
I bought the new iphone 5s and backed it up from my old phone. I went to itunes excited about getting the free apps that they were offering such as keynote and pages etc. Its not recognizing that I purchased the new phone. Help... what do I need to do?
If the old ID is an earlier version of your current ID, try temporarily recreating the old ID by going to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID. Click edit next to the primary email account, change it back to your old email address and save the change. Then edit the name of the account to change it back to your old email address. Now try using your current password even though it prompts you for the password for your old account ID. If successful, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was.
Similar Messages
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I backed up my old phone to cloud. I can't get the data to transfer to my new phone yelp?
Hi CyndiB,
Thanks for visiting Apple Support Communities.
You may find the steps in this article helpful with restoring a backup to your new iPhone:
iOS: Back up and restore your iOS device with iCloud or iTunes
http://support.apple.com/kb/HT1766
If you see an error message or something unexpected happens, feel free to reply with more information. Additionally, let us know the model and iOS version of your previous phone.
Regards,
Jeremy -
Hi all,
I purchased a iphone 4 and replaced my iphone 3. I started using the 4 before syncing the 3 because I didn't know how to do this. I just figured out how to sync and was successful however, I have now lost all data (list of to do's, calendar, photos (etc...) that went on the 4 before the sync. How can I get the data back?
Best!
Suzanne (TribalEnergy)YOur data maybe gone, unless you did a backup of your phone, which doesn't sound like you did.
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Trying to set up new iPhone to back up from iCloud...HELP Please!
The phone is brand new out of the box. When I try to log in to my iCloud it keeps saying "invalid device while updating mme delegate account". I have succesfully logged into my iCloud account from my Mac. Why would I get this warning!? Thank you!
Not sure why, but when I continued to try, it finally allowed me past that screen. Now, the "Choose backup" circle is just spinning. Proabably 5 minutes now. Any idea if it usually takes this long to find the backups available!?
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I have a new iPhone and have kept my old one to play music in another room. I have recently updated my software on the new iPhone and when it backed up it backed up to the old iPhone, I have therefore lost pictures, messages and apps from my new iPhone as it has backed up to the last session of the old phone, how can I get all my new stuff back and stop it from happening again?
BarnsleyMif wrote:
I have recently updated my software on the new iPhone and when it backed up it backed up to the old iPhone
No such thing has occurred. iPhones do not backup to one another.
It is not possible to backup a different iPhone from the one being updated.
If the iPhone was restored with a backup from a different device, restore it again from the correct backup.
BarnsleyMif wrote:
how can I get all my new stuff back and stop it from happening again?
Pay attention when restoring the iPhone and select the correct backup to restore from. -
I just upgraded from the iPhone 4 to 4s. I had backed up the old phone backed up to iCloud. How do I restore that data to my new iphone? Even though I had photostream on, it never synched. I installed iCloud for the pc and can see the backup up in the cloud. I just want to get all the data to the new phone.
When you go through the new phone setup, it should ask if you want to setup as new or restore from iCloud. If you have already setup as new, you will have to reset the 4S to factory settings, and go through setup again.
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I got a new iphone- went to sync with itunes just to get music and it restored my phone to my old phone's settings. lost everything including ALL of my pictures. Is there any way to unsync my phone so I can get everything back?!!! please say yes!!!!
In short. No, you cannot unsync. If you had a back up from your old iPhone you cand restore from a back up.
In iTunes go to Edit > Preferences > Devices > and select the latest back up.
Before you synced your phone did you have it set up with the PhotoStream or iCloud? The pictures would be saved there. Or if you had them sync to a file on your computer. -
Just to give you a bit more detail. I upgraded my iphone 4 to an iphone 5 today. Last night I backed up and synced all my messages, photos and contacts on itunes and icloud. When I connected the new iphone 5 to itunes today, it somehow reverted back to my old phone settings from 2011 :S So now, I have apps, particularly games, that are incomplete. My contacts have numbers that are out of date and I have none of the photos that were taken in the past year. My 2012 messages are gone and old messages from 2011 are there. Now, all my phone data had been regularly stored and synced with itunes and icloud. So why did it revert back to 2011 phone settings and how can I get it to change to the settings that existed last night? Also all my information on icloud, how do I get that onto my new iphone? If I go on www.icloud.com and sign in, all my photos, contacts, mail and messages are there, but I have no idea how to transfer that to my new iphone 5. Any help on all of these issues would be appreciated, thanks.
In Regards to this, You possibly wont be able to get the contacts from the iPhone 4 unless there is a back up file on your computer.
The original phone would be disabled due to alot of attempts of the wrong passcode. If all your contacts are on the cloud at the moment, you would be able to just set the iPhone 4S up with iCloud on it then Turn On "Contacts".
This would be bring all the contacts down from your iCloud onto your 4S.
But you will only be able to merge your contacts with the cloud when your original iPhone either has been enabled or the passcode was entered.
If you have previously already had iCloud on that device and have contacts Turned on, you will be able to just enter the same Apple ID you used for iCLoud on your original phone and use it on your new one.
Your able to check what content your iCloud holds via www.icloud.com
If you are unable to get past the disabled screen, then unfortunately the device will have to be put into recovery mode and then restored via iTunes NOTE: This will delete all data. -
What is the best/safest way to transfer contacts/data from old phones (5) to new (6 and 6 ). I did "back up to this computer" for both phones. After activation (verizon) do I just plug into iTunes? One of the old phones is still using iOS 7, will that be a problem? (the other has iOS 8.1).
The following has instructions on how to transfer to a new iPhone using either iCloud or iTunes: Transfer content from an iPhone, iPad, or iPod touch to a new device - Apple Support
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HT1766 getting a welcome to your new iphone message when I try to back up an old phone
Hi,
My iPhone stopped working earlier this year and I got it replaced with a new one at the Apple store. I haven't backed it up since. So, I'm trying to back up from my iTunes now and it gives me two options: 1) Set up as new iPhone, and 2) Restore from this backup (MY NAME iPhone). The second option says last backed up 2/20/12. Thing is, I don't remember ever backing up this iPhone. More importantly, I've taken many pictures and added many phone numbers since 2/20/12 and am afraid restoring will erase this.
I've never been a savvy iPhone user so hopefully someone can help advise me on how best to proceed.djfl wrote:
I have a very similar problem. I have an iPhone 4 running an old iOS 4.2.1. I very recently upgraded to iTunes 11. I am not sure which version of iTunes I was running before, but it probably was not the most recent. I did not sync or do a backup, before upgrading to iTunes 11. After upgrading to iTunes 11, when I plug in my iPhone 4, I get a "Welcome to your New iPhone" screen. I only am presented with two options. 1.) Set up as new iPhone, or 2.) Restore from this backup: Unknown. Last Backed Up: 12/31/2000 7:00PM. There is a radio button to choose either option, and a Continue button. I am afraid to choose either option, because I'm afraid it will wipe my iPhone 4 clean.
It's odd because I don't think they even made iPhones in 2000. So, I'm not sure where this unknown backup from December 2000 is coming form. Also, I am pretty sure I did not sync my iPhone 4 to iTunes, nor did I do a back up of my iPhone in iTunes, before upgrading to iTunes 11.
Now, there is not too much on my iPhone 4 I'm concerned about saving. I did manage to pull off all the photos using Windows Vista Autoplay. But, there are quite a few contacts on my iPhone that I would like to save. And I have some newer Apps that I would like to save.... these apps were free, but some of them are no longer available in the App Store.
Some other info.... after updgrading to iTunes 11, iTunes does show 50 Apps in the library. These appear to be apps from some much earlier sync prior to upgrading to iTunes 11.
My problem is I sync very rarely.... I also update my iOS very rarely.... and I also update the iTunes software very rarely. I got to a point where some newer apps I wanted would only run on a newer iOS. But it seems I got to a point where I could also no longer update my iOS without updating the iTunes version. So, my plan was to update to iTunes 11 (which I did), then update my iPhone iOS (which I haven't been able to accomplish yet), because I want to sync my iPhone with the new iTunes 11, to be able to get off my contacts and newer apps. But I can't to that because iTunes 11 will only show me the "Welome to Your New iPhone" screen.
Again, I'd like to get my contacts and newer apps off the phone into iTunes. If I then have to wipe the iPhone clean and restore, that would be OK.
Any help would be greatly appreciated.
Which carrier are you on? -
I just bought an iPhone 4s and synched it yesterday. I backed up the old phone (a 3GS), then restored all those files to the 4S. It generally worked well, except all SMS messages after October 20 were not there. How do I get the newest messages from the old phone on the new phone? (I wouldn't mind getting ALL the SMS messages...)
Thanks for any help.
Arthur in VABasics from the manual are restrt, reset, restore.
Have you tried each of these? -
If I got a new iPhone and backed up the date from the old one, it should show up once the new one is set up right?
And does an "incomplete" status on iCloud mean it can't be restored to the new iPhone?
Help pleaseWhat I mean is still track my stolen one. I don't know if this will make sense to you but I'm thinking that if I restore the back up data on this phone..on my stolen phone it will like forget the icloud account or something and think this phone is the stolen one so when I go to track the stolen one, it will show that phone as the one I have now because I restored the back up from that phone.
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My husband and I share music in one itunes account for both of our iphones. We just got the new iphone 5s's and iin ttryinngto back up our old phones I have realized we SHARE one icloud as well. Can I create him a new icloud for pictures, contacts etc
You can have one icloud account and a different itunes account on the phone. I have my icloud account and a shared itunes account. He does not have to use the new icloud account as is ID in itunes and app store. He can keep using the old one.
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I have a honda civic with USB port which allows play back of my old iPhone 4 and 4s. With the new iPhone 5 the radio shows the phone is conected but does not show any music content. Any Suggestions?
You should be syncing your contacts with an app on your computer or cloud service (iCloud, Gmail, Yahoo, etc), and not relying on a backup. If you haven't been doing this, start now and then restore your old backup. You will then be able to sync the new contacts back into the phone. However, you will lose all messages, etc newer thant the backup.
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I've just bought a iphone 5 and have an old iphone 3. Apparenty I need to back up the old phone to transfer everything to the new one. How do I do that?
See http://support.apple.com/kb/HT2109.
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