New iPhone 5s only syncs cloud music

I bought my wife a new iphone 5s to upgrade from her 4s.  The 4s was backed up to the iCloud and we restore it on to the new iPhone 5s - all seemed to work fine except when we attempt to sync the music on her laptop that was not purchased via iCloud, it refuses to sync.  IT looks like it is going to sync, but then completes with no error message.  What can we do to ensure her music collection on her laptop will sync to her new phone without losing any data?
Thanks
Wayne

If you are using an LTE signal, the indicator bars will always have a different signal strength than 4G oe 3G.
I would get five bars using T-Mobiles 4G on my iPhone 4S and I get 3-4 bars using LTE on T-Mobile. It's normal if this is what you are talking about.

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