New iphone 5s wont connect to itunes store, new iphone 5s wont connect to itunes store

Hi everyone - I purchased a new iphone 5s yesterday and synced it to my itunes library with no issues. The software update was completed to ios 7.0.4 and everything seemed to be going ok! That was until I tried to access the itunes store via my phone - it continues to load and never ever connects to the store. I have no problems accessing the apps store - please help as this is really fustrating me.

Hi Shazzawood,
Thanks for visiting Apple Support Communities.
If you're not able to connect to the iTunes Store, try these steps first:
Troubleshoot issues on an iPhone, iPad, or iPod touch
If you haven't been able to connect to the iTunes Store:
Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
Note: Time Zone may list another city in your time zone.
Make sure that your iOS software is up to date by tapping Settings > General > Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
Try resetting (turning off and then on again) your Wi-Fi router.
If the issue persists, try troubleshooting your Wi-Fi networks and connections.
You can find the steps in this article:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Regards,
Jeremy

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Just got a new iphone 5s trying to use the app store but it is telling me i am not connected to itunes so i connected to i tunes so when i go back to app store it is still telling me the same thing not connected or signed in help

just got a new iphone 5s and i am trying to get on the app store but it is telling me that not connected to itunes when i connect to itunes it was fine then went back to app store it is telling me sign in to itunes store so i do that with my apple id and password but is still isn't working help

Hi there wendyfromnewross,
You may find the troubleshooting steps in the article below helpful.
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Troubleshoot issues on an iPhone, iPad, or iPod touch
If you haven't been able to connect to the iTunes Store:
Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
Note: Time Zone may list another city in your time zone.
Make sure that your iOS software is up to date by tapping Settings > General > Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
Try resetting (turning off and then on again) your Wi-Fi router.
If the issue persists, try troubleshooting your Wi-Fi networks and connections.
-Griff W.

Why wont my itunes sync my iphone and connect to the itunes store?

for some reason my computer knows my phone is connected to the computer but my itunes doesnt, it also wont connect to the itunes store it just keeps coming up as an error. Ive tried everything to fix this problem but nothing seems to work, someone please help me!!!!

I just did an update on my iphone 3gs today and its all good but my music wont play. The songs are all there, but I cant click them, they arent highlighted and able to click. I cant for the life of me figure out what happened but once it updated, thats when it started today

PC died and in turn my main iTunes library. iPhone was synced to it. Now when I try to connect to another library it tells me the phone must be wiped clean before I can manage music with new library. Any way around that? Don't want to lose music.

My PC died and in turn so did my main iTunes library. My iPhone was synced to the library that is gone. Now when I try to connect to another library, it tells me the phone must be wiped clean before I can manage music with new library. Any way around that? I don't want to lose the music that is on my phone. I am looking for a way to tell the phone to "forget" the old library and let me start working with a new library.

It has always been very basic to always maintain a backup copy of your computer for just such an occasion.
Use your backup copy of your computer to put everything on the new one.
It sounds like you have failed to do this, which is not good at all.
You will have to transfer your itunes purchases from your iphone. Authorize your computer for your itunes account
About iTunes Store authorization and deauthorization
Open itunes, plug in iphone, do NOT sync, click File>Transfer Purchases
When you do sync you will lose your pics ( photo library - synced from your old computer), your itunes content ( music, apps, videos,etc) , your contacts and your calendars. So do NOT sync yet. This is why a backup copy is so important.
Enter one unique contact and calendar entry on your computer.
When you first sync, you should get the option to merger the data. Choose it.
If you want your pics, then you will need to e-mail them to yourself before you sync. They will not be of the original quality as they are reduced when synced to iphone.
When all is as goos as it can be, then backup your computer, and always maintain the backup.

Hi I bought a new iPhone 4 with iOS 6.1.3 installed. When I connected it to itunes for the first time to activate it iTunes asked me to enter the password for an account that the iPhone is locked with what shall I do? PLease help

Hello everybody
I bought a new iPhone 4 with iOS 6.1.3 installed. When I connected it to itunes for the first time to activate it iTunes asked me to enter the password for an account that the iPhone is locked to like if the device was used before what shall I do? PLease reply soon

I can't do that because the device was purchased from United Arab Emirates and I got it as a gift in Syria but the problem is that there is not even a single apple store in Syria so is there another way to fix that, I googled it and was told to jailbreak the device whitch I did and than hacktivated it but the problem is the device doesn't connect to any network and only shows "no service" and the battery draining too fast so is there any other way to fix this issue

HT1386 i deleted some songs from my iphone 4. now when i try to re-add them to my phones itunes, they wont add. whats wrong? new songs add. but not the old ones! help please

i deleted some songs from my iphone 4. now when i try to re-add them to my phones itunes, they wont add. whats wrong? new songs add. but not the old ones! help please

Hey renie1515,
Thanks for using Apple Support Communities.
When you download past purchases on an iOS device or computer, that device or computer becomes associated with your Apple ID. This article describes how to manage these associations.
iTunes Store: Associating a device or computer to your Apple ID
http://support.apple.com/kb/ht4627
Once a device or computer is associated with your Apple ID, you cannot associate that device or computer with another Apple ID for 90 days.
Note: Removing a device from your Apple ID does not override the 90-day timer. You must wait 90 days from the day the device was first associated with your Apple ID before it can be associated with another Apple ID.
Have a nice day,
Mario

After restoring my iphone 5 though itunes after updating to the new ios and setting it up as an existing iphone, i unlock my iphone and it tells me i have to connect it to itunes and set it up again but it just stays stuck saying connected to itunes

i just updated to the new ios version, and now i cant set my phone up as an existing one. i have put it in recovery mode and tried to restore it but it wont work. Itunes will let me set it up as an existing phone and back up all my data but once i unlock my phone it goes through the setting up options and then asks me to either set up as a new or existing phone and when i choose existing it just says connect to itunes and does nothing. can anyody help?

Seems like you are restoring from a blank back up if it is still asking you those 3 options of set up as new, restore from itunes or icloud back up. Set the iPhone up as new then manually restore from a back up. Follow the steps foriTunes 10.7 or earlier in the article below as it is the same process for iTunes 11:
http://support.apple.com/kb/ht1766
When you do this you will be able to check for backs showing date and time. Be sure to choose a back up made before you restored to factory settings.

Dear Communities, please kindly assist me. I use iphone 3GS with Software Version 4.1. Each time I connect my iphone to my Laptop through itune. itune automatically tells me that itunes connect to itune store. An unknown error occured(306)

Dear Community,
Please, kindly assist me with following challenges. I use iphone 3GS. I have used the phone for almost a year now. My iphone 3GS cannot connect to the itunes store. Each time I connect my phone to my Laptop through itunes. A message will automatically come up which states that "iTunes could not connect to the iTunes Store. An unknoown error occured (306)". It also make a footnote which states "make sure that your network connection ia active and try again". When I click the button labeled OK just below the messages, another message will come up which reads, "A new iphone software version (5.1) is available for the iphone software. Would you like to download it and update your iphone now?". It gives me the option buttons such as CANCEL or DOWNLOAD AND UPDATE or DOWNLOAD ONLY. If I click on DOWNLOAD AND UPDATE or DOWNLOAD ONLY. Another message will appear which states that "The iphone software update Server could not be conted" With a Footnote that states "Make sure your network settings are correct and your network connections is active, or try again later.
The above challenge has continued for more that 3 months now. This challenge has hindered me from installing some applications like Facebook Application for iphone, LinkedIn application for iphone and a lot of other applications. Each time I try to get these applications my iphone 3GS while inform that my current ios version 4.1 cannot work with the application, that they requires at least ios version 5.1 or above.
Please, I really need your kind assistance. I am ernestly waiting for responses.

Dear Tim,
I saw your message. Below are the problems:
Whenever I connect my iphone 3GS to my PC through a USB. My itunes software comes up automatically.
1. After that a message appears from the itunes that states that 'itunes could not connect to the itunes store, an unknown error cccured (306).
2. After the above, an alert message comes up which states that A new iphone software version 5.1 is availlable for my iphone. It then states would you like to download it and update your iphone now? With the options buttons as Cancel or Download and Update or Download Only. Whenever I clicked on Download and Update or Download Only, the next message that comes up is that The iphone Software Update Server Could not be Contacted and suggest make sure your network setting are correct and active or try again later.
The above is the challenges I am facing now.

I am new to iphone. Can u tell me how to only install app in PC through itunes bcoz when i download any app through itunes in my pc without connecting iphone it automatically start in iphone also . So help me & provide.

I am new to iphone. Can u tell me how to only install app in PC through itunes bcoz when i download any app through itunes in my pc without connecting iphone it automatically start in iphone also . So help me & provide me setting to download app only in pc & later syn to iphone.

Sounds like you have auto app down load enabled. Which is by default if I recall.
Settings---> iTunes & App Store---> Auto App Download.
KOT

My Ipod Touch Is brand new and i just made my apple account. When i try to connect to the app store It comes up "cannot conect to itunes" I do have itunes on my ipod what can i doo???? please help

My ipod touch is brand new and i just made my apple account and when i try to connect to the app store or imessage it cant connect please help

Try here:
Can't connect to the iTunes Store
Try changing he DNS to Google's 8.8.8.8

How can I delete my old Laptop from my iPhone (iTunes Wifi Sync) and connect it to my new Laptop

HI;
I have an iPhone 4S Factory Unlocked, up to date (iOS 6.0.1). I connect it to my Laptop named "The Love" via USB and opend iTunes and checked Sync over Wifi to enable this feature. Everything works great.
After a couple months I sold my Laptop and bought a new Laptop named "Raid", I did the smae steeps, connect it to my new Laptop via USB and opend iTunes and I checked Syn over Wifi to enable this feature and hit Apply, also I did the sync via USB cable and it works fine.
Now I want to sync via wifi, so I went to General --> iTunes Wi-Fi Sync --> here my iPhone still showing "Sync will resume when "The Love-PC" is available", Okay I sold it!! What I will do! I stock! does this mean I will need to find my old Laptop and buy it back????!!!!
I tried to do those steeps over and over, same result, my iPhone stock with the my old Laptop, It seems my iPhone liked my "The Love" Laptop
My question is:
How do I delete this setting? and connect it to my new Laptop?
All the best;

Well " even if I plugged it via usb" I meant that I did all the spteps, connect my iPhone via USB, Open iTunes, Check on Sync this device via WiFi, click on Sync, Unplug the iPhone.
Again I DO NOT HAVE AN ISSUE WITH THE USB OR SYNC MY IPHONE THROUGH ITUNES VIA USB
I HAVE AN ISSUE TO SYNC MY IPHONE VIA WIFI (WIRELESSLY), THAT IS MEAN SYNC MY IPHONE WITH ITUNES WITHOUT USING USB CABLE.
check this video:
http://www.youtube.com/watch?v=B-uQvtFnwLc
I am doing all the steps but mu iPhone alwayes shows this:
Thanks;

While updating my iphone 4s to ios6, I had to restore it. Now every time I connect to itunes, I get the "Set Up Your iPhone" window with the set up as new iphone and restore from backup options. After the restore, I got everything except my apps back.

While updating my iphone 4s to ios6, I had to restore it. Now every time I connect to itunes, I get the "Set Up Your iPhone" window with the set up as new iphone and restore from backup options. After the restore, I got everything except my apps and music back. Do I need to set the phone up as new again?

Hi Vidbrent,
If you are having issues updating or restoring your iPhone, you may find the following article helpful:
Apple Support: If you can't update or restore your iOS device
http://support.apple.com/kb/ht1808
Regards,
- Brenden

Every time i connect my iphone to itunes and trying to do a backup or get the new update it says i have to restore my iphone. and then that doesnt work, i tried to reinstall itunes but it doesnt work. i get this all the time. fix it please.

Every time i connect my iphone to itunes and trying to do a backup or get the new update it says i have to restore my iphone. and then that doesnt work, i tried to reinstall itunes but it doesnt work. i get this all the time. fix it please.

iTunes states " There's a problem with your Iphone, please contact apple service center " Also i took my iphone to a local service man and he told me the IMEI code has been corrupted and there's nothing that can be done about it. Please help, if you have any solution.
Thank you

HT4972 I just got a new iMac and want to use it for iTunes. when i connect my iPhone how do i transfer everything in my iPhone to this new computer?

I just got a new iMac and want to use it for iTunes. when i connect my iPhone how do i transfer everything in my iPhone to this new computer?

If you do not have access to your old PC/Laptop and therefore cannot transfer your iTunes library, this document is very useful https://discussions.apple.com/docs/DOC-3141

I was having i5 nd its back up stored.nw i got 5s nd den i updated my itunes.For the first tym i connected to itunes.i selcetd it as old device nd it restored my photos which was on old i5.bt i lost my ol d photos of new iphone.plz help me to get dem back

plz help me dat hw can i get my new photos back which were on new iphone..bcoz dey were nt backed up..as i connected it for d first time through itunes..
all my preveious photos has been restored..and new one r no more..plz help me..dere were 1000 photos n it

hi i had the same problem today when i updated my itunes to latest version. however, i have just found my songs in the 'itunes media' folder. this was accessed through 'my music' then keep clicking through until you find itunes media and all my library songs were in there and i then just added these files to my library and all were restored however, i have lost all my playlists but at least my 700 songs are back. very dissapointed with apple that they have let this happen with their latest update, the previous version was miles better than this one . hope you find them. stevo

I just updated my Iphone 4 to the IOS 6 update and now i cant connect my iphone to Itunes because apparently my itunes is out of date? and then when i try and update itunes it says i need a new OS completely is there anything i can do???

I just updated my Iphone 4 to the IOS 6 update and now i cant connect my iphone to Itunes because apparently my itunes is out of date? and then when i try and update itunes it says i need a new OS completely is there anything i can do???

Are you running Leopard on your Mac, Laurie?
If so, try instead updating to iTunes 10.6.3.25. (That supports earlier models of iPhones running iOS 6, even though it can't run the new iPhone 5s.)
A .dmg installer for iTunes version 10.6.3.25 for Mac OS can be found at the following download page on the Apple website:
iTunes 10.6.3

New iphone 5s wont connect to itunes store, new iphone 5s wont connect to itunes store

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