New iPhone - backing up mistake
I got a new iPhone (upgraded 4 to 5). When I plugged it into the computer, I chose that I wanted to treat it as a new iPhone and did not want to back it up with all the things on my old phone. I have my pictures and things saved onto the computer, but I subsequently realized this was a mistake because I lost some music and things. (we have also gotten a new computer recently, and music that was on my old phone had refused to transfer to the computer, which is why it isn't already on the computer and I can't just move it onto my phone). Is there any way I can undo this action without restoring my phone? I already added some apps and my contacts and everything were added at the verizon store, and I'm not entirely confident in my abilities to do that myself.
If your music was purchased in the iTunes store, you can just go to your purchases and re-download. If it was from cd's, etc since you have a new computer, you'll have to import them manually to add to your library.
As far as pictures go, when you have your phone plugged in you can open up iTunes and go to the photos tab and sync whatever pictures you wish from your computer to your phone.
Good luck
Similar Messages
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I had hooked my new iphone 4s up to itunes. I did not read what they were asking correctly, which was to "set up as a new iphone": or "restore backup." i choose restore backup, and now it looks like my iphone 3g. I lost all my photos from my iphone 4s, text messages, bookmarks, notes, emails, basically everything important. So i want to know how to put it back to normal, how it was on my iphone 4s. Please help, i lost alot of information.
If you haven't synced again since this happened you may still be able to restore from the backup that was created at the start of the sync process. First, without connecting your phone to your computer, open iTunes and go to Preferences, on the Devices tab look at the list of backups and identify if your backup prior to this happening still exists. You can hover your mouse over the name of the backup to reveal the IMEI, phone number and serial number of the phone that was backed up, allowing you to identify which one is your 4S backup. If the backup exists, do the following:
Without connecting your phone to your computer, open iTunes and go to Preferences, on the Devices tab check "Prevent...from syncing automatically"
Now connect your phone to your computer. When it appears in iTunes on the left sidebar right-click on its name and choose Restore from Backup, selecting the backup you identified earlier to restore from.
When the restore completes you can go back to iTunes>Preferences>Devices and re-enable automatic syncing if you prefer this.
This won't restore everything as certain data such as contacts and all iTunes media isn't included in the backup but at least you'll be able to get much of it back. -
First thing I noticed was that after every attempt to send a text, immediatly after tapping send I was flashed back to my home screen - no text saved or sent. So I tried reset. I tried from icloud , but wouldnt work, just kept prompting me for apple id which I did w password but didn't reccognise it and so I went back and restored from itunes , plugged in and just keeps walking me thrigh the same set up steps. I am really technologically challenged, clearly, and this gets more confusing because I also got a time machine and have been in the process of backing up my macbook pro and devices. I have the ethernet cord plugged into my macbook and everything because I am affraid its not fully finished setting that whole time machine thing up. Maybe when I had to set up my time capsule wifi name? is this the reason my apple id isnt getting recognized? I'm so frustrated and must have a working cell phone. Plwasw will someone help this girl out??
If the device is not being detected in iTunes, has a different USB port or sync cable been tried? What about a reboot of the comptuer?
As for pictures/videos taken with the device, they are designed to be copied to a computer on a regular basis. Did you choose to not do this prior to attempting the update? They may be lost at this point (although they should be in the backup, but no guarantees). -
im trying to restore my new phone from the old phone backup but it asks for a backup password - ive tried everything but no luck with the password
If you don't know the password to decrypt the backup, it can't be restored to any phone, including the old one. You had to enable backup encryption and create password at some time in the past or maybe the backup is not from your old phone...
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What a horrible way to treat customers. I was due for updates on my phones and thought I should maybe check some other prices but have been with Verizon for 20 yrs so ended up there. I got 2 new IPhones 5s and the wife couldn’t decide what she wanted so she stayed with old phone but this locked me into a new 2 yr contract . Within a wk one of the new iPhones started turning on and of like 10 –15 times a day. Wk 2 it turned off and would not turn on again . It was my sons who was in college at the time so we talked and he took it in to a Verizon store where he was told I need to come in since the account was in my name. He was away from home , Verizon could see on account it was his phone they said it was not abused, they could not even turn it on , they sold me the phone give him another phone maybe even a loaner till he gets another. So now I need to go to store and explain to 3 different people this is my phone and my son has it and I need a new one. what a waste of time after about 2 hrs and talking to different people and yes they said there were notes on his account from other person he had talked to from different store. So I finally walk out with a receipt in hand and being told I would have a new phone in a couple days. As I sat in my vehicle thinking this is stupid I looked at my receipt and noticed it said droid on it so back into Verizon I went. The salesman said that’s what your son has on his account. My son had activated a friends old phone so he has one since VERIZON REFUSED to give him one. Another hr 3 people and yes they can see he had a new iPhone and notes on it from other store. Sometimes sorry just doesn't do it. I was now late for a appointment . Now I walk out and have been told I will get a new iPhone in the mail in about 2 wk Yes 2 wks again I bought it there just give me a new one and you send old one back. I will also get a new droid that I have to send back because they said they cant cancel it . In about 3 days I get the Droid and sent it back Verizon mistake and a waste of my time . After waiting over 2 wks and not receiving a new iPhone back to Verizon I went . I am now bitter at Verizon after doing 20 yrs of business with them. 3 people 1 hr later I was told it got delivered to my post office . I got the tracking num called the post office and they say o yes that was the droid. Go back in to Verizon another hr of explaining I walk out being told I will get a new iPhone in a couple of days, We’ll see . Once again I got the phone in your store just give me a new one . Do you realize how much of my time you have wasted ? do you care? O what is Your Policy ? How many Billion did you make last year ? I am Locked into a new 2 yr contract . Why don’t you just release me ? After 20 yrs do you think I will ever renew my contract ?
Simple process. If an iPhone go to the Apple Store and not Verizon
the phone from Verizon will be a refurbished device and not new unless under the 14 day worry free guarantee
good luck -
I have changed i cloud email recently, and wanted to set up my new iphone 6 from 2 months old back up. Later I found out that icloud has old email, but it doesn't recognize password to sign out because it is not in i cloud system anymore. Now I cant turn off stupid icloud to reset my new iphone 6
How can I change icloud email or reset and erase new phone 6 if it is stuck on an old apple id which doesnt exist?The fact that the email address doesn't exist anymore doesn't matter. As far as the Apple ID is concerned, the email address is just a user name. As long as you know the password you used, it should be fine.
If you don't remember the password, start here:
https://iforgot.apple.com -
Installed as new iphone instead of back up
Hi, by mistake I set up my new Iphone 5s as new, instead of back up from cloud.
Is there a chance to change it again? Reset all setting did not help.. Thanx!Settings>General>Resets>Erase All Content and Settings.
This time, when you go through the setup, tell it to restore from your iCloud backup. -
I just bought a second iPhone 5. I want to back up my first one to iTunes and then wipe it so my husband can use it. Then, I want to reload everything to the new iPhone that was on the first one. Advice?
To wipe do this
To wipe phone
Turn off imessage in settings/messages
Turn off Facetime in settings/Facetime
Delete icloud account in settings/icloud
Erase all data and settings in settings/general/reset
Delete the phone from your profile in https://supportprofile.apple.com if you registered your phone there
To backup and restore read http://support.apple.com/kb/ht1766 -
HI Team, Recently One week back I bought a new iphone 5 from India. They have given me a used mobile which has a different IMEI number when compared to the IMEI number present on the box. Please let me know how to proceed further
When you went back to the place where you purchased this phone, & asked them, what did they say?
No one here can help you with this, nor can/will Apple. You need to take this up with whoever you purchased this phone from. -
i changed from i iphone 5 back to a iphone 4.. now my itunes does not recognise that i have a iphone 4! how do i convert my last back up (on iphone 5) to my new iphone 4?
In your case you can only restore from a backup that has been created with the same iOS version. An iPhone 4 can only run 7.1.2, and, unless your iPhone 5 did not run the same version, you can't use a newer iOS backup of the 5 on the iPhone 4
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just got a new iphone 5s and i am trying to get on the app store but it is telling me that not connected to itunes when i connect to itunes it was fine then went back to app store it is telling me sign in to itunes store so i do that with my apple id and password but is still isn't working help
Hi there wendyfromnewross,
You may find the troubleshooting steps in the article below helpful.
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Troubleshoot issues on an iPhone, iPad, or iPod touch
If you haven't been able to connect to the iTunes Store:
Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
Note: Time Zone may list another city in your time zone.
Make sure that your iOS software is up to date by tapping Settings > General > Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
Try resetting (turning off and then on again) your Wi-Fi router.
If the issue persists, try troubleshooting your Wi-Fi networks and connections.
-Griff W. -
After backing up my phone to the new iphone 4S, voice control comes on every time I try to use siri?
After backing up my phone to the new iphone 4S, voice control comes on every time I try to use siri? I have to newest itunes so what should I do? I completley can not use Siri
Some advice from various locations on the web (use google). Each works for some users, not all. Give these a try.
Try to deauthorize the computer then authorize it.
select song or app. that's not authorized, itunes will ask for your password, enter password, click ok, and ok again. Done.
I had the same problem when I switched from my laptop to a macbook. What I figured out was that I had purchased applications under two different email addresses. You can click on one of the applications that is not syncing and go to "File" then "Get Info" to find out what email address you used to purchase those applications. Hopefully this helps.
Sometimes a reboot of either the computer or the iPhone or both fixes this, if you’ve authorized already. -
I bought an iPhone 4 from a youngster who had put his own Apple ID on it but could not remember the password. I backed it up yesterday and restored to my new iPhone and it copied the Apple ID across too. Now I have 2 phones with it on. Anything I do?
that must be really annoying !!
so this is what you call
FIND MY IPHONE ACTIVATION LOCK Find My iPhone Activation Lock - Apple Support
when you start using iCloud on any iOS device and enable find my iPhone, this prevents a new user from using it, and also prevents anyone from using the phone
as it is locked to previous owners account ,this is also the case if when a phone is lost or stolen.
the only way around this is to have the previous owner reset their apple id by going to @ applied.apple.com
if they are unable to do this, then the only other way around this is to have the previous owner get a copy of their original receipt and call apple support who can then lift this lock if they get a copy of the receipt
unfortunately there is no quick fix -> the below link explains what you should do before you sell or give away an iPhone
What to do before selling or giving away your iPhone, iPad, or iPod touch - Apple Support -
I went in again, chosing restore, itunes is currently downloading again! this time it says 44 minutes remaining. If my computer goes into hibernation, I have to restart and then download says 4 to 35 hours?? Trying to recover the ios6 is frustrating. I didn't chose the correct set up as new phone, because I wanted to set up my apps, etc. My new iphone is the 4GS, and it came already set up with the ios 6. Just trying to get it back! Also, can not get my wifi to set up. Thought it would recognize the settings and all I would need to do is put in my ID and password? My download is now saying 66 minutes?
If you want to go to the first set-up screen of iPhone, like after a restore, then on iPhone tap Settings App > General > Reset > Reset All Settings. If you want to have your iPhone basically Restore itself, then tap Settings App > General > Reset > Erase All Content and Settings.
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Sorry I wrote the question in the title!!
I have my iPhone 4 and my new iPhone 5 on my iCloud storage. It's now nearly full as it still has my old phone on it.
If I delete the phone from iCloud memory it won't delete the data from me new phone that was originally backed up from the old phone
Via the cloud?
Thank you very much!Welcome to Apple Support Communities
Of course. If you don't need your old phone's backup, you can remove it. Open Settings > iCloud > Storage and Backup > Manage Storage, select the old device backup and delete it.
The new iPhone backup won't be deleted and you will keep everything on the new phone
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