New iphone, but old won't delete..
I got the iphone 5s and took forever to update the iphone 5s to be able to use my backup from my 5c once I finally got it I had no number shown in itunes for my new iphone 5s and the other 5c was still linked to the itunes with a phone number and everything. The 5s works, but my texts keep going out to people as my icloud email ANDD most importantly i try to go to my 5c and I can't erase all content it says the icloud account can't be verfied it says verficication failed there was an error connection to icloud I did manage my devices and unlinked the 5c off the device list and maybe thats the reason but I have no idea how to get it back on. Im so frustrated this has been so difficult and usually transferring this stuff takes a few mins.
You have two problems.
1. your phone number is not associated with imessage server on your new phone. Try to turn off imessage and facetime and turn back on. When you do that make sure that your phone can send text messages from your phone number.
2. your old phone is either not connected to internet or you are not typing in correct password. Make sure your old phone is connected to wifi and verify that password is typed in for correct account.
Similar Messages
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I want to change my icloud id on my iPhone, but it won't let me now that i have upgraded. I no longer have the password and the problem is It is using an old id which the email isn't valid and the security question does not think my birthday is valid. I cannnot delete the account because "find my iphone" wants the password linked to this old account. But when i go into the find my iphone app it is using my corect Apple ID. How do i fix this?
If you still have access to your old email address, go to https//appleid.apple.com, click Manage my Apple ID and sign in with your iCloud ID. Tap edit next to the primary email account, tap Edit, change it back to your old email account and verify it. Then edit the name of the account to change it back to your old email address. You can now use your current password to turn off Find My iPhone on your device. Then go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back to https//appleid.apple.com and change your primary email address and iCloud ID name back to the way it was. You can now go to Settings>iCloud and sign in with your correct iCloud ID and password.
If you don't have access to your old email address, you will have to contact Apple to have them reset the password so you can disable Find My iPhone and sign into your iCloud account. You can either go to https://expresslane.apple.com, select "More Products and Services", then "Apple ID", then on the next page select "Other Apple ID Topics", then "Lost or forgotten Apple ID password" and click "Continue"; or you can contact Apple Support (http://www.apple.com/support/icloud/contact/). -
i changed my email for my apple id, but i can't change my iCloud account because i can't remember my old password, and now i need to use iCloud for my new IPhone but it isn't working, how do i fix that?
If the old ID is yours, and if your new ID was created by editing the details of this old ID (rather than being an entirely new ID), go to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID. Click edit next to the primary email account, change it back to your old email address and save the change. Then edit the name of the account to change it back to your old email address. You can now use your current password to turn off Find My iDevice, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll. When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was. Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.
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I recently got a new iphone but when I restored it in iTunes one of my games that I have played for months RESET. How do I get my old game info back?
If you made a backup before you restored it you can restore your iPhone from a backup and your game data should be restored. When you connect your iPhone in iTunes you can right click on it in the sidebar and select restore from backup.
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I am trying to set up my new iphone but I don't want itunes to think it is my old phone. I would like to know how if I can set up my new phone so it is separate from my old one but still be able to load the songs and apps I want onto my new phone....is this possible?
Thanks. I messed up with my husbands iphone because I was told the wrong thing. Now everytime I sync his phone it makes it look just like the other phone I had. Do you know how I can fix taht for his phone? Any settings I can turn off that will prevent all of my apps/contacts, etc from auto populating his phone?
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I got a new iphone but the laptop I used to set up the old phone died, so now all I have is an iPad. How do I get my apps, contacts etc on to my new phone?
sign in with your apple id on the new phone, then go to app store - update - purchase - all/not on this phone and hit the cloud next to the app to downlaod.
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i buy new iphone but i have problem in my mobile. it's need activation and i dont no how to active its need sim activation but i take it from UK and my brother send me this phone in saudi arabia i am old coustomer of apple so please help me i am suck
If the phone is locked to a carrier then you will need the carrier to unlock it And only the carrier can do that.
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just got a new iphone but its coppied all my my photos from my old iphone onto the new 1 how do i get them off? its not appearing in the photo tab of the iphone sync page thing
Do you mean to import photos from iphone to computer? Is this what your doing http://support.apple.com/kb/HT4083.
Looks like your syncing pics on your computer to your phone. to remove it when your phone is sync to itunes, uncheck sync in the photos tab. -
How can I import not only apps from the old iphone to the new iphone, but also the content of the apps?
You can sync apps as you normally would, but I do not believe this copies over app specifc data (i.e. saved game status/scores).
You can always restore your new device with a backup from your old device. -
i want to delete my iCloud account and get a new one. but i can not delete as it says that my iphone is being restored. could anyone tell me what would be the solution to my problem. i will be thankful to you..
You can go to icloud.com, open Mail, click on the gear shaped icon on the upper right and choose preferences, go to the Vacation tab and set up an auto response saying that the account is no longer in use. Then go to Settings>iCloud and turn Mail to Off on your device and stop using the account.
Incoming email to the account will receive your vacation auto response, and eventually the mailbox will fill up and no longer receive mail at all. -
I'm trying to transfer songs from an old ipod that I recently found onto a new iphone, but they are on different itunes accounts as well as different computers. Is this possible? Help please!
I called the help number and the lady said she would have to charge me $29 to do so, but that there are other ways that are free that someone may be able to help me with.
ElizabethThe ipod was on an account my mom had made for me when I was younger. The iphone is under an account I made.
Thanks! -
Can I set up my new iphone as "new iphone" but still restore all my old info?
Can I set up my new iphone as "new iphone" but still restore all my old info?
just make sure you do this http://support.apple.com/kb/HT1766 before you set up as new phone.
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I wonder if I buy a new iphone but I will use my old simcard is everything in the simcard will stay if I place in a new iphone ?? Exp: contact numbers photoes application and messages.
Hey JustEhlan,
Thanks for the question. When it comes to iPhone, very little is stored on the SIM card. Contacts, Photos, etc can be backed up with iTunes or iCloud and then transferred to a new device. For information on how to do so, see this resource:
Transfer content from an iPhone, iPad, or iPod touch to a new device
http://support.apple.com/kb/HT2109
Thanks,
Matt M. -
I'm trying to find my phone back up from a few days ago before I bought my new iPhone, but when I searched on iTunes backup it has been replaced by the back up the day after that. Now all my data from my old phone is lost including some really important things. Also before that iTunes wouldn't let me sync my iPhone 5s data to my new iPhone 6 Plus, saying that the data is corrupt, that's where all this trouble started. I've been trying to back-up the old phones data so I can access it, but it's been replaced when ever I plug the new phone in, and no the 'sync automatically when connected' is not ticked. Please help me find my back ups.
Your iCoud account remains in iCloud even if your device is restored. (In fact, you can't delete an iCloud account from iCloud, you can only choose to stop using it.) If the device is restored, or it may no longer be signed into your iCloud account but your account will still exist in iCloud.
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