New iphone not showing up in itunes?

Okay, so my computer is apparently having a problem. I've had an iphone with itunes since November. It went on the fritz the other day so I was told by an apple rep to uninstall itunes and install the newest version. This didn't work so I had to go to the apple store, and they gave me a brand new iphone. Soooo, now when I plug this new iphone into itunes (v. 7.6.1.9) it doesn't even show up in itunes. However, I do get a message in itunes saying "An iPhone has been detected, but it could not be identified properly. Please disconnect and reconnect the iPhone, then try again." What gives? This is a brand new phone that they activated at the apple store. ALSO, when I plug it into a friends itunes (older version) it shows up with no problems. Is it some bug with the newest version of itunes possibly? Any suggestions?
Thanks,
Robert

My first assumption from the details you have given...your USB port is on the fritz.
Did you try all ports?
Or, did you use your cable or your friends cable when tried on his machine. If not yours, then could also be your cable.
Message was edited by: DaVBMan

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