New iPhone replacement has a faulty power button.

I have got my iPhone replaced 4 times till now because of various issues with the handset, out of which 2 iPhone replacements have had power button issue, the last replacement that i took from the service center on 6th December 2013, again had a faulty power button out of the box. Due to the same issue recurring for the 3rd time, i called apple customer care on 7th December,2013 and registered a complaint. The response that i have got from the apple engineering team has been highly disappointing. I was told that it was my usage fault and not an hardware fault. How can this be a usage fault if the phone was faulty out of the box. Such a response is not expected from a brand like apple.
This has offended me and i am highly disappointed with such a response from a brand like Apple.

What exactly would you like from us, your fellow users in these user to user technical support forums?

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Help! Apple will not help me with a faulty power button

Hello,
Approximately, 6 months ago, I took my iPhone 4 to an Apple store because I had dropped it. Completely smashed! I had to pay £180 and they gave me a new iPhone.
Last week, the power button seemed to stop working. It doesnt click. It doesnt do anything. They have told me they can't replace because the phone is outside of the 90 day warrenty they give on refurbished phones.
I find this appalling Is there anything I can do?

No

TS1398 My new Iphone 5 is in wi-fi mode but not connecting to my home network.I am certain that it is not my router since my wifes new Iphone 5 has no problem connecting.I dont get to the point of entering my password as a pop up tells me "uable to join..

My new IPhone 5 does not pick up my home network.My wife's new Iphone 5 has no such issue.I get a message "unable to connect' although the correct network appears.Never get to the prompt screen asking for my network password.Keeps trying to connect but never does.Have switched on /off button and turnesd off phone back on several times.

Settings > General > Reset > Reset Network Settings
Power cycle the router.

IPhone 2G restart loop/broken power button

My original iphone has a broken power button. Yesterday, out of nowhere, after taking calls, listen/watching podcasts, texting, etc, I get the restart loop. I waited until the battery died so maybe I could get it restored if I sync it to itunes. Didn't work. itunes didn't recognize it and it charged up to looping again. Any suggestions? Is this a brick for good? I preordered the 4S last week; jealousy maybe?

Usally they will just give you a a brand new iphone 4 assunming you are still in a apple care plan? But i dont think they will give you a iphone 5 even at cost.

My new iPhone 5 has black and white lines on the screen. It's not been damaged. I've tried turning it off but this does not solve the problem? Please help.

My new iPhone 5 has black and white lines on the screen. It's not been damaged. I've tried turning it off but this does not solve the problem? Please help. I can't find my answer on the Internet.

By far the most common problem hardware-wise seems to be scuffs on the aluminium. Yours is the first report of a faulty screen I've seen.
If you use the same Apple ID on both devices it'll sync whatever you want it to - music/apps/photos/messages/etc.
I've just switched from a Galaxy S3 to iPhone 5 (having already owned an iPad for a while) so I'm in a similar position!

Hi! I bought my iPhone from USA and the power button doesn't work. I have warranty. I will come to UK soon. I wanna learn; can i benefit my warranty in UK?

Hi! I bought my iPhone from USA and the power button doesn't work. I have warranty. I will come to UK soon. I wanna learn; can i benefit my warranty in UK?

The warranty is not and has never been International. Warranty and support are only valid in the country of origin. The only exception is for devices sold in the EU where the EU is treated as one country for warranty and support purposes.

I have virgin mobile iphone that i found,the power button doesn't work and the phone is now saying disalbed what can i do to fix it

I have a virgin moble iphone that i found, the power button doesn't work and the phone is saying disabled,what can i do to fix it?

Probably nothing, the phone has a high likelihood of being stolen and if you try to Restore it you will run into Activation Lock. Turn it in to the local authorities.

Can I delete old backups from other devices if my new iphone 6 has a current backup with everything on my new phone?

Can I delete old backups from other devices if my new iphone 6 has a current backup with everything on my new phone?

Hi there dyarrell,
You can do this if you are confident that your current device has all of the data on it that you want to keep. The method for deleting the backup will be differnt depending on the backup method. Take a look at the articles below for more information.
Create and delete iPhone, iPad, and iPod touch backups in iTunes
iCloud: Remove an iOS device backup from iCloud
-Griff W.

HT1937 My new iPhone 4S has no service, have tried the troubleshooting it was no help, what can I do?

My new iPhone 4S has no service, have tried the trouble shooting it was no help,

Try a payphone, landline, or borrow a phone from a friend or relative.
Or you can email your carrier - try using google.

Will apple replace my faulty power button

I am under contract with Optus (australia), the power button on my iphone 5 (64gb) has started working intemittently. Sometime it does some it doesnt, but i know from experience this will get worse till it cease's to function at all.
I took my phone to optus who wanted to send it off for repair (minimum 3 weeks till it gets looked at) and when i said thats not acceptable the 16yr old member of staff i was dealing with gave me a seat and put me on the phone to optus support! (thanks). She was less helpful and offered to send me a 16gb iphone 5 as a loaner, they would charge me $200 for the pleasure.
I called another optus store and an emplyee told me that the apple shop will swap this phone for me, for a refurbished iphone 5 64gb. I am skeptical because in the past i have thought this is only true if you are uner the 12mth warrenty, of which i am in month 14 (coincidence).
Can anyone shed any light on this.
Thanks
Ian

Thanks for your reply, I found an optus store near the apple store in the Sydney CBD that asked me questions, checked water damage and replaced the phone with a refurbed iphone 5 64gb so im happy. Didnt have to bother the genius bar thank god.
Anyone having the same problem, its about finding the right optus store with the right member of staff, the guys n the CBD store (280 George St) were Brilliant and could not be further from the poorley trained staff at warringah mall. Any way all well that ends well.

I got a new apple iPhone 6 today and the power button is not responding after functioning for some time

i got a new iPhone 6 today itself . i didn't put a sim in it. and after few start ups the power button stopped responding can anyone please help me with that

Take the issue up with whomever replaced the device, whether that is Apple or another company.
There is nothing that we, your fellow users, in these user to user support forums can do for you.

My ipod 5 has a broken power button And wont turn back on Help!

My ipod 5 has a broke poer button and was dead. I tried plugging it in to my computer and it charged normally now it wont turn back on and the computer says that its 100% charged how can i turn it bacl on without the power button? HElP!

Try:
- iOS: Not responding or does not turn on
When it says place the iPod in recovery mode
Place the iPod in recovery mode using one of these programs:
For PC
RecBoot: Easy Way to Put iPhone into Recovery Mode
or
http://joshuabailey1997.wordpress.com/2010/09/02/recboot-v1-3/
If necessary:
Download QTMLClient.dll & iTunesMobileDevice.dll for RecBoot
and
RecBoot tip
RecBoot may have problems on 64X windows, then try:
Tenorshare ReiBoot – Enter & Exit iPhone, iPad, iPod Recovery Mode with a Single Click
For MAC or PC
The Firmware Umbrella - TinyUmbrella
Installs blootware on PC too
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

Is there any way to turn an iPhone off without pushing the power button (it's broken)?

Power button on my 4s is broken. Is there any way to power the phone off besides the power button / slider shut down combination?

Assistive Touch, tap Settings App > General > Accessibiltiy > Assistive Touch > ON > tap new white screen button > Device > Lock Screen. If you touch and hold Lock Screen you will get the "slide to power off". This will turn OFF iphone. To turn iPhone ON, connect with USB cable to power, charger or USB of computer.

New iphone replacement over refurbished iphone

How can I ensure that I will receive a brand new iPhone if my old one cannot be repaired?
I purchased an 8Gb iPhone on February 4th and yesterday I noticed some of the pixels were dead. I called Apple and am sending it back, but is there anyway to guarantee, if my old one cannot be fixed, that I will receive a new phone instead of a refurbished one, especially seeing as the phone is less than 3 weeks old?
By the way, the phone has never been dropped or damaged and I've used a protective cover since I bought it.

No there isn't.
Copied from the written warranty.
http://images.apple.com/legal/warranty/docs/iphone.pdf
+If a hardware defect arises and a valid claim is received within the Warranty Period, at its option and to the extent permitted by law, Apple will either (1) repair the hardware defect at no charge, using new or refurbished replacement parts, (2) exchange the product with a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product, or (3) refund the purchase price of the product.+
If you receive a refurbished iPhone, you will not be able to tell any difference. A refurbished iPhone is probably more closely inspected and tested than a new iPhone before leaving the factory, and the original warranty remains in effect.

IPhone 5 has a faulty battery

I recently upgraded to an iPhone 5 in a Best Buy mobile store. The guy who gave it to me said it was previously activated (I ordered it brand new) but that this wouldn't be a problem. They said the battery life would be twice as good as my iPhone 4. This was a lie- my battery life is terrible; when I make a phone call for an hour on my phone, the battery runs out quickly. I need to charge it twice a day if God forbid I want to listen to music and make a couple of calls. I know about all the battery saving techniques, like closing all multitasking apps, turning off location services, turning off push notifications, bluetooth, etc. I use it exactly the same as my previous iPhone 4 yet the battery drains EXTREMELY quickly. I went back to the Best Buy Mobile store 3 weeks later to get the phone replaced. We are Premier Silver members at Best Buy. On their website it clearly stated that within 60 days items may be returned. However, the manager and salespeople at the mobile store said that that statement was outdated and their policy is not to include iPhones. Yet, there was NOTHING on the site page that said it was outdated OR that iPhones were excluded. The manager seemed surprised that one of her workers had given me a previously activated phone- if I had known this could result in a weak phone I would've made more of a fuss and demanded a new phone. The salespeople suggested we go to an Apple store, since we have a 1 year warranty on the iPhone they may be able to replace the battery. However, at the Apple store, when a diagnostic was run on my phone they said the battery was fine. It's not. My brother has a new iPhone 5 and only needs to charge it every other day. I am disappointed and would really like a new phone as I don't want to be saddled under contract for the next 2 years with one with a weak battery. If I can't get this problem fixed somehow this is definitely the last time I'm buying an Apple product.

Restore it with iTunes on computer. This will give you the best battery life possible. Then you can compare it with other iPhone 5 like your brother's.

New iPhone replacement has a faulty power button.

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