New iphone - restore paused, itunes greyed out
Ok, so my old iphone 5 died today - i backed everything up on to my icloud when plugged in to computer.
went straight to store, got a new phone
stayed in store until apps started downloading, genius said i could leave as everything seemed to be downloading fine.
got home, and they looked like they had paused, Initially I thought it was just because I had lost connection... So i restored everything again and the same thing has happened.
Most of my apps have paused downloading, and most of my itunes songs are greyed out???!!!!
So, I have done the whole on off, hard reset... and settings thing...
log out and back in via 'itunes & App stores' my ID is correct email
BUT when i go to try the same in 'icloud settings' it brings up my old Apple ID email address, and the fields to change your email are blanked out so the old email wont budge!!!!!!?????
everywhere else my details are my new email address - work fine to download etc.
I have contacted apple support chat people, they took my through support online - outcome 'book a phone call' only slot they have in at 2.15AM!!!!! in 10 days time??!!!!!! I had to drive over an hour to store today, and i wont be doing that again!
Please help! I will be sooooooo grateful!!!
Thanks very much, that's great!
I wonder why the Restrictions on my old iPhone 4 don't prevent access to iCloud. Mysterious.
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New iPhone 5 iCloud setting greyed out
In settings on my new iPhone 5 the iCloud option is greyed out. How do I make it available?
Thanks very much, that's great!
I wonder why the Restrictions on my old iPhone 4 don't prevent access to iCloud. Mysterious. -
Hi
I'm trying to restore from backup of IPhone 4 onto New IPhone 5 in iTunes but getting message:
"ITunes could not restore the iPhone "iPhone" because the backup was corrupt or not compatible with the iPhone that is being restored".
I've repeated the backup of my old phone but I'm still getting the same message.
Any ideas please?
GerI just spent 3 hrs with AT&T tech support. No visual voicmail! i wiped phone 3 times, reset. everything no visual voicemail.
I can access it through dialing holding down 1 then enter password, bu t Visual voicemail is DEAD. ATT says apple has major bug and fix won't be out until OCT 5th.
If you Google it it lights up like a cristmas tree! Verizon is also inodated.
1. Fake Map app usless Apple is fixing it though
2. Batt is a joke, last like 2 hrs
3. No visual voicemail
4. Face time on ATT no longer works on cellular data per apple design.
We need Steve Jobs!! he would have fired somebody for all these mistakes.
Nopw i am locked into crashing my car because i have to type in numbers to here voicemails.
Come on Apple send us a rebate or a Iphone 5 that meets the specs stated on the box and advertisments.!!
We love Apple and dedicated, but this one is a joke.
Not to mention you jacked us all being locked into 2 year plans with Verizon or ATT.
No face time unless i buy a Bucket of 5 gb over celluar? give me a break Take care of us apple Buy ATT and igve us unlimited plans with facetime and data you got enough money! -
My question is about the 'Restore Backup' option on iTunes (Not 'Restore iPhone'). So, if I click on Back Up Now, then 'Restore Backup', would that go through the process of erasing everything on my phone as new then restore whatever iTunes has backed up?
I do not want this to happen, as with previous experience iTunes doesn't restore a mirror of what the iPhone was when it was backed up as is the case with iCloud backups.
What I am trying to do is, as I've found a method on Youtube, there is an application where I can delete all the multimedia saved in my 'iMessages' so clear up some space. As doing that manually through the phone would take a lifetime. The method is to backup on iTunes, then using the backup created, importing that into the application then deleting the messages through that then restoring the phone using that amended backup.
So back to my question, would restoring through 'Restore Backup' just restore the backup internally or would it flush the entire phone and then restore the backup? And if it does so, what would be lost in the restore?
Thank you all,
FahmidiCloud should overwrite your phone with the data stored in your account, preserving your newer data. However, to be sure I would go to Settings>iCloud and turn data syncing to Off before restoring the backup. Then, after restoring the backup, turn the data syncing back to on, and when prompted about Merging with iCloud, choose Don't Merge. This will ensure that the data in your iCloud account overwrites the data on your phone (which is your goal).
Also, you don't sync text messages with iCloud so you will end up losing your more recent messages when they are overwritten by the backup. -
I just did a restore to my new iPhone 6 from iTunes and now my phone will not turn on at all. How do I get it to re-start?
Hi denise mfrompalatine,
If your iPhone won't turn on, try the steps in the resource below:
If your iPhone, iPad, or iPod touch doesn't respond or doesn't turn on - Apple Support
https://support.apple.com/en-us/HT201412
Hope that helps ...
- Judy -
My daughter just synched her new iphone with her itunes account and it wiped out her contacts and pictures. Is there any way to recover them?
Sorry, unless she backup up the new phone before or is using iCloud to save the photos, the photos are gone.
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I just tried to sync my wife's new Iphone with "my" ITunes. Bad mistake!! I guess "my" itunes thought her phone was mine and "somehow" went into "restore" mode and basically turned "her" phone into mine - ie. contacts, photos, etc.
Can your have two phones one Itunes?? Or should I just open a new Itunes account on her computer and "start" from scratch?? If I do the later, how do I transfer all the music on "my" Itunes to hers???You can sync as many iphone/ipads/ipods as you like to one computer/library.
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I added my husbands new iphone to my itunes acount......all my contacts were on his phone so he delated them and added his own. Now my contacts are on my phone and mine are gone!!! Please tell me I can get them back and how?!?!?!
Unless you have a pre-DH backup of your iphone and/or Contacts to restore to, you can add this to your list of grievances when consulting a divorce attorney.
Or get him to buy you a nice dinner at least! -
i connected my new iphone 4 to itunes before backing up my old one but now it wont recognise my old 3gs. My name doesnt appear on the left. i want to transfer all my songs to my new one but cant sync now. can anyone help
Plug your phone into the wall charger for at least 30 minutes...make sure you have a sim card in the phone...then:
Leave the USB cable connected to your computer, but NOT your phone, iTunes running, press & hold the home button while connecting the USB cable to your dock connector, continue holding the home button until you see “Connect to iTunes” on the screen. You may now release the home button. iTunes should now display that it has detected your phone in recovery mode, if not quit and reopen iTunes. If you still don’t see the recovery message repeat these steps again. iTunes will give you the option to restore from a backup or set up as new.
Make sure you have no anti-virus software running or any firewalls...turn all of that stuff off. -
I was transferring information from my old iPhone to my new iPhone 5S via iTunes and I have completed the process but my phone will not restart, it is stuck in the "Connect to iTunes" screen. Any ideas?
See this article to assist you with your restoring your device once the device is left in recovery mode.
http://support.apple.com/kb/ht1808
good luck -
I am trying to set up my new iPhone 5s with iTunes, I've connected my phone to the computer and synced all of my apps and music, but the screen on my phone still continues to say connected to iTunes and doesn't seem to be continuing on with the set up. Any ideas on what's wrong?
Hi Bomag,
If you are having issues restoring your iPhone and are unable to get past the Connect To iTunes screen, you may find the troubleshooting steps outlined in the following article helpful:
If you can't update or restore your iOS device
http://support.apple.com/kb/HT1808
Regards,
- Brenden -
Got the dreaded no wifi on my wife's iPhone 4S. Wifi greyed out and no luck with the reset network instructions. Why isn't Apple addressing this issue? We are a family of Apple product users, 2 ipads, an ipad mini, 4 iPhones but one isn't working! Issue began whenwe upgraded the operating system.....
Come on Apple.....get this issue sorted out!Just out of warranty. This is a software issue. everything was ok until the software update. Apple just need to sort it out.
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I have not ugraded, but I can on 1 of my apples, to Mountain Lion. Much of the software I use is not compatible, or the compatible version is unacceptable (Quicken, etc.).
iTunes is 10.6.3, and it says it is the CURRENT software for my system.
The new iPhone 5 requires iTunes 7.
I may be dense, but is there no way around this problem other than upgrading to Mountain Lion? Maybe it is a strategy to sell more computers? In any case I may simply bypass the new iPhone. That isn't what would be the ideal scene, but it's an option.
Any thoughts on Apple coming up with a solution and having the iPhone 5 at least partially compatible with iTunes 10.6.3? Like they did with iCloud?
Thanks,iTunes 10.7 is compatible with Snow Leopard.
You can download it here: http://www.apple.com/itunes/ -
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Try updating to iPhoto 9.4.1. If it's not appearing in your Software Update yet, try updating using a .dmg installer downloaded from the following page on the Apple website:
iPhoto 9.4.1
From the release notes for the new version:
What's New in Version 9.4.1
Improves the reliability of syncing to iOS devices via iTunes
Fixes an issue that could cause iPhoto to quit unexpectedly when using the Export command
Addresses an issue that could cause iPhoto to quit unexpectedly when upgrading multiple books, cards, and calendars
Resolves an issue with downloading and viewing photos synced from Facebook albums -
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