New iPhone, screen won't rotate NOT LOCKED

My dad just bought the iPhone 5 literally 20 minutes ago. The orientation of his screen is stuck on landscape and will not change.
1- The screen settings is NOT locked. Again it is unlocked
2- we have already tried holding down the power button and home key at once
We've tried everything and its getting very frustrating. Please help

You say the screen settings are not locked. I know they will not lock like that, however have you tried toggling the lock on and back off again?
You say that you tried holding down the power key and the home key at once, called a reset. Did the phone screen go dark, then the Apple logo come up and then the phone restart? Did you only do this the one time?
If these things are not working, since you say you just purchased it, I would return the device, as something appears to be wrong with the gyro, since you cannot get it to correct out of landscape mode.

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