New iphone syncing problems, causing itunes to crash

I just purchased a verizon iphone yesterday and am in the process of setting up the phone to my liking. Because of the verizon service the phone came with ios 4.2.8 which I have now upgraded to 4.2.10. The sync process goes fine as long as i am only syncing apps, contacts, updating software, etc... The problem comes when i attempt to sync music, photos, and videos. The sync will clear the first few steps of the process fine but will then cause itunes to essentially become unresponsive and crash. At this point I am given a message saying windows is looking for a solution to the problem. no solution is found and the only option i am given is to close the program. Unfortunately there is no specific error message given. Everytime i open itunes again after the crash it will begin to sync again, slowly make a little bit more progress then crash again. I also have an ipad and an ipod that both still sync sucessfully and do not cause itunes to crash, so im assuming the problem might be with the phone. I have tried a full uninstall and reinstall of itunes, quicktimes, and other associated programs to no avail. I have booted into recovery mode and completely started over with no luck. Now im out of ideas on just what to do. Any Thoughts? I'm running windows 7 with the newest itunes and a verizon iphone with 4.2.10 fyi.
Thanks

Ahhh man mine is the only discussion without any replies! Any help or suggestions welcome please!

Similar Messages

New iPhone 3G handset causing iTunes 10.1.1, to crash while syncing.

My old handset broke and I have recently been sorted out a new one from Apple as mine was under warranty. These were both iPhone 3Gs operating OS 4.2.1. After getting the new phone, I was told to simply plug it in to my PC (running Windows Vista), and click 'Restore from Backup' in iTunes (I have iTunes 10.1.1) and it would sync my apps/music/photos etc so that my new handset would be back to how my original handset was. However, after pressing sync, my phone did half of the sync and then iTunes froze to say 'Not Responding'. This happens time and time again, and the only way I am able to restore anything is by syncing 5 apps at a time, or 20 songs at a time. It cannot complete the full backup -> sync complete without iTunes freezing. This NEVER happened before with my old handset as well. Is this something anyone else has had problems with when they have swapped handsets? Are there any solutions at all? Any help would be great as this is really frustrating!!
Message was edited by: chiefmeister

Ahhh man mine is the only discussion without any replies! Any help or suggestions welcome please!

New computer, syncing problems with itunes

Hi there.
It's not really a new computer I just couldn't put the whole problem up in the header and it might as well be as I've had to erase the hard drive, reinstall leopard and start all over again. obviously my phone thinks that of course it is synced with another itunes library (which doesn't exist). (I'm hesitant o sync it with the computer in anyway as it may erase all of the applications that I have acquired and bought in recent months. Is there anything I can do about this?
Thanks

The iTunes store still sees this as the same computer with the same MAC address, unless you changed your Ethernet card or other hardware. I guess you didn't backup your iTunes library...
1. Reauthourize your computer in iTunes.
2. Disable automatic syncing on connection of your phone.
3. Connect your phone to iTunes
4. Right-click your device, and select "Transfer Purchases" - this will transfer all iTunes purchased media and apps from your phone to iTunes.

IPhone syncing problem with iTunes - 'The iPhone "Leon's iPhone" cannot be synced. An unknown error occurred (-54)

Every time I plug my iPhone into iTunes, it says 'The iPhone "Leon's iPhone" cannot be synced. An unknown error occurred (-54)'. It has never happened to me before until a couple of hours ago!!! So, I decided to totally wipe out my iTunes Library and update it to the latest software. I also updated my iPhone to the latest software (5.1.1.) - and still, even after all this, it still says there is an error and cannot be synced. SERIOULSY APPLE, WHAT NEXT?!!!!! PLEASE HELP!!!!!

I just had the same problem and tried this:
http://support.apple.com/kb/TS1503
Step one worked for me!
Hope this helps.
iPhone 4 iOS 5.1.1 and Windows 7 64-bit

HT201269 I am trying to set up my new iPhone 5c using the iTunes backup from my iPhone4. It keeps getting stuck of step 2 of 5 "syncing calendars". I waited 18 hours last time and have restarted but the same thing is happening. I hardly use the calendar a

Trying to set up my new iphone 5c using the iTunes back up from my iPhone 4. It keeps getting stuck on step 2 of 5 "syncing calendars" Considering I hardly use the calendar I don't know why it would take so long. (18 hours and counting)
Any advice would be greatly appreciated!

Did you ever resolve the iCloud problem.I am in the same position and its driving me mad!!! If you have a link to an solution I would appreciate it.

I am trying to back up my new iPhone after downloading/updating iTunes with iCloud. I get this message: The required file was not found or has a permissions error. Correct this permissions problem and try again, or deauthorize this computer if the permiss

I am trying to back up my new iPhone after downloading/updating iTunes with iCloud. I get this message: The required file was not found or has a permissions error. Correct this permissions problem and try again, or deauthorize this computer if the permiss
how do I find the file and replace it or install it?

I'll reload it tonight when I get home...basically, I bought a new iPhone and downloaded some new medical apps. also had to download an update for iTunes into my mac laptop so I could access iCloud (which was NOT on my prior iTunes software)
When I synched my new iPhone with the newly downloaded iTunes, I registered my iphone and tried to "back it up" to iCloud and the message indicating that "the required file was not found or has a permissions error...." popped up.
How do I correct the permissions error, or...am I able to do this somewhere? Or...how do I find the file that is missing?
Dr. Bob001

Trying to sync new iPhone 6 plus with Itunes on PC

trying to sync new iPhone 6 plus with Itunes on PC

Good. I hope it's going well!
If not, you should know you need a recent copy of iTunes on your computer.
You should also check out the iPhone Manual:
iPhone User Guide for iOS 8.1
Otherwise, if you are looking for help, it would be good if you told us exactly what your issues are. What do you see? What happens (or does not happen)?

Clicking Burn button always causes itunes to crash

Trying to burn a cd and following Help's instructions, when I click on "Burn" this always causes itunes to crash. Why and what's the fix? I did try downloading newest itunes software, which I actually already had, in hopes this would "overlay" and fix problem but no luck.
Thanks ...

I have the same problem on os x 10.6.3. I am unable to drag and drop (e.g. manually manage) book content. When I try, the file begins to transfer over and then iTunes crashes.
There aren't any problems with the ePub documents (which I got from Project Gutenberg). Under the "Books" tab on the iPad device, if I select "Sync Books", iTunes is able to sync up all of my books (just like other users have reported in this thread). However, iTunes deletes all of my other content and disables the "Manually manage music and videos" under the summary tab.
This should not be an "all or nothing" situation where books, movies and music are all interconnected. Photos and podcasts may be synchronized independently of other media types. In addition, "books" are not mentioned in the "manually manage" option under summary. Apple, please fix this bug and update the interface in itunes so that books are explicitly mentioned in the "manually manage" option under summary or so that books are removed from the movies/music sync system.

New Outlook sync problem after update!!!

I had the 'original' Outlook sync problem, which went away after the iTunes update to 7.3.1, but now, after the iPhone update last night, I have an entirely NEW Outlook sync problem!!
When I sync the iPhone, right when it gets to the 'syncing contacts' part (that you see in the top box/window in iTunes) I get an error message that I haven't seen before. It says "AppleMobileDeviceHelper has encountered a problem and needs to close..." and it gives me the option to send an error report. I dismiss the error box, and the sync process hangs, and iTunes becomes unresponsive.
If I open Outlook, the two Apple sync oblects are still enabled, and get no error message. If I re-open iTunes and try to sync again, it only syncs iTunes content, and never even tries to sync my contacts or calendar.
Anyone having anything similar since last night? The only thing different is the iPhone firmware update.

I just cancelled the sync by using the slider. I didn't realize I could do that. The phone seems fine. I may try it again and see what happens.

I cant sync iCal from my MacBook Pro to my iphone4 with new iphone (sync it's ok with contact list)

I cant sync iCal from my MacBook Pro to my iphone4 with new iphone (sync it's ok with contact list, ....)

Hey Charles
Thanks for your reply. Unfurtunately is didnt work. I did follow the part with reseting Isync and so on... But it still doent sync my Iphone info to the Icalender. The problem is that if I reset/restore my Iphone
I´ll loose a lot of important appointments and phone numbers. Can I restore it and the use the backup from Itunes - and will this fix the problem?
Thank you for your help!
Mikkel

Windows doesn't recognize Ipod and causes iTunes to Crash. . HELP!!

Hi,
Recently, I plugged in my ipod (30GB Photo) to my computer (running windows XP with SP2) and it caused itunes to crash. I rebooted the machine and tried again and the same thing has happened. I've spent the past day trying to fix it. I have done the following things and nothing has worked:
-reset my IPOD
-formated my IPOD (erased all the songs)
-uninstalled and reinstalled ITUNES & QUICKTIME
-tried to reinstall the ipod on the computer using the original cd.
-disabled startup items to check if anything has been conflicting
-tried all the usb ports on my computer and 2 different wires
I don't know what else to do! I don't think the ipod is formatted for windows anymore (is that possible?) and whenever I try plugging it in, iTunes freezes up until I unplug the ipod. As well, Explorer recognizes it as a "Removable Disk" not IPOD.
Please helpppppp! Thank you sooo much

Hi there
You're pretty much describing a problem I had yesterday.
I've got the 2gb model and initially it was working fine. I run off a 4 port usb hub with other equipment running as well.
Everything was okay but I kept getting a balloon telling me that usb 2.0 would be faster, so I routed my extension cable directly to a usb 2.0 port on my computer and all of what you describe started.
The PC showed my nano as a removeable drive but could not be acesssed. If I managed to get it recognised in itunes (took forever) then it just said it was corrupted and was unable to restore.
After much cursing and trawling the internet for answers, I gave up and put the cable back to the hub.
And.....everything worked again !!
I can only conclude that my hub (quite old) does not work on usb 2.0, or putting the extension cable (5m) straight into my PC causes a power drop / signal loss ??
Are you using an extension cable or a hub? something to try.
Good luck anyway
Regards
Windows XP Pro

HT1338 got the new iphone 5 which needs itunes 10.7. i have searched for soft    software updates and am informed that it is all up to date! This is not a fact as I am currently on osx 10.5.8. How do I get my imac to acknowledge that there are updates ava

I have got he new iphone 5 which requres itunes 7. My imac informs me that all updtes are up to date but this is not so! my itunes is not and I am currently on osx 10.5.8. why will it not update as usual?

Updates are free, what you need is an Upgrade...
First you need to research all the problems people are having with the higher OSX versions, & make sure you have a bootable clone of what you have just in case.
then you must get 10.6 if they still have it, install it & update to 10.6.8 so you have the App Store to buy & download the huge 10.8 Installer.
Snow Leopard/10.6.x Requirements...
General requirements
   * Mac computer with an Intel processor
    * 1GB of memory (I say 4GB at least, more if you can afford it)
    * 5GB of available disk space (I say 30GB at least)
    * DVD drive for installation
    * Some features require a compatible Internet service provider; fees may apply.
    * Some features require Apple’s MobileMe service; fees and terms apply.
Which apps work with Mac OS X 10.6?...
http://snowleopard.wikidot.com/
It's been pulled from the online store & Apple Stores, so you have to call Apple to buy it, last I heard.
Call Apple Sales...in the US: 1-800-MY-APPLE. Or Support... 1-800-275-2273
Other countries...
http://support.apple.com/kb/HE57

HT1386 Why does my new iphone sync without transferring calendar item from iphone to computer?

Why does my new Iphone 4S sync without transferring calendar entry from phone to desktop using outlook?

Do you have Sync Calendars with Outlook selected under the Info tab for your iPhone sync preferences with iTunes?
http://support.apple.com/kb/HT1692
http://support.apple.com/kb/TS2776

Have a PowerBook G4 with software 10.4.11 and iTunes 9.2. Got a new iPhone 5 - and seems iTunes does not recognize it. What kind of software update(s) do I need?

Have a PowerBook G4 with software 10.4.11 and iTunes 9.2. Got a new iPhone 5 - and seems iTunes does not recognize it. What kind of software update(s) do I need?

None. An iPhone 5 requires Mac OS X 10.6.8 or newer to be synced from a Mac, which is above the maximum for a PowerBook G4(10.5.8.)
(79516)

Sync-Problems since iTunes 8.1.1-Update

Since the iTunes 8.1.1-Update I have the problems with the iPhone sync (Windows Vista). iTunes always tells me that I need to activate it otherweise all my apps will be deleted.
Whe I activate iTunes once again, it says that the computer already has been activated. Deleting the SCInfo-Folder (TS1389) does not resolve the problem. Has anybody an idea what to do?
Regards, Olaf

I have spent 2 days with the same problem following installation of 8.1.1 trying to authorize my apps to no avail. I've restored the iPhone, reinstalled iTunes, de-authorized and reauthorized the computer in multiple different sequences, tried each app separately, etc, all with the same result. I can download directly on my iPhone and apps work, but once I sync with the computer, I can no longer manage them. Any one know the answer?

New iphone syncing problems, causing itunes to crash

Similar Messages

Maybe you are looking for