New iphone won't do anything! can't sync, turn on, etc

I posted a similiar reply regarding this in the other thread, but I don't think it is related necessarily to the new upgrade, so I hope someone can help me here. Sorry about the double post, I'd delete the other if I knew how!
I just got a new iphone today and of course it's battery was pretty low. So I shut it off until I got home. I downloaded itunes and registered and got that running, then I plugged in the iphone and it opened up fine in itunes. It asked me to register, etc and that was all fine. Then it told me there was an update for it and did I want to update? I said yes, though the guy who set it up for me in the store said he already had done so with the new update, so I was a bit confused why it wanted me to do it again...but what do I know? I've never had an iphone before. So it downloaded something and then said it updated. Right after this it gave me a pop up window (on win xp) saying the iphone could not be updated, error. So I shut it off, unplugged it, closed itunes, restarted everything and tried again. Nothing. It just kept coming up with a picture of its usb cord and an arrow pointing to the itunes logo. (it would be nice if it used words sometimes, not just pictures...like really!?) Now that's all it does. I restarted everything again and reset the iphone by holding down the home and off switch as instructed by a friend. After doing this, itunes recognized it and told me it had to be restored, so I did this. Then the same little window popped up saying the iphone had and unknown error "2002" and could not be restored. And all it continues to do is show the usb picture, arrow and itunes icon. I don't know what to do!
It doesn't appear to be charging either, but I'm not sure what it looks like when it's charging even. I'm really at a loss. I thought maybe it was because its battery is really dead, but I'm not convinced just leaving it plugged in will help because it really doesn't look like it's charging. I really hope someone can help me! I haven't even had a chance to look at the thing yet and I already am starting to hate it! Argh!
Thank you for any help!
MS

Welcome to the discussions,
Try to connect the phone to the adapter to charge it. If it is charging, you'll see a little lighting bolt in the battery icon in the upper right corner. Let it charge for about 30min. and then connect it again to your computer to restore it. If it is not recognized by itunes, put it in recover mode, see this article how to do this: http://support.apple.com/kb/HT1808

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