New ipod 5th gen 30 gb won't synch library

My desktop(xp) says my ipod needs to be retored. However, I get the 1418 error message. I removed everything from the usb, printer, etc.
I called apple. No help. They say it needs to be restored and I should find a way to do this. Try a laptop.
I go to my laptop and transfer my itunes library from an ipod that was stolen. The message says my ipod needs to be updated (running itunes 7.0.2). It supposedly updates. It will not synch my library. It did synch 19 songs from a cd.
Any suggestions? Thank you.

A way to turn it off is to wait for it to run out of power, that way it will have to turn off eventually. Then restart it, and restore again.

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