New iPod Classic won't sync

My son bought me an iPod Classic for Christmas, since he has one himself, and set it all up for me, set up iTunes, etc.  However, no matter what I do, it won't sync with my iTunes.  I have been through all the resetting, restarting, etc, etc.  The PC recognises it as an iPod, so there are no physical connectivity problems.  iTunes recognises it as a device, because it has an icon top right saying iPod, and the eject feature works.  However, the sync option is greyed out on the file menu.  I have gone through all the guides about devices and everything is ok.  I get a status of Connected, and it says it's syncing for a few seconds, but it won't copy any songs, despite being set to sync on connection.
Any help gratefully received.

Finally, after about 4 hours of trying, I think I've cracked it.  I eventually chose Reset the iPod, and it has now decided to start syncing.

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